Great work as usual from Friendship Auto. Work wss completed in a timely fashion…read more Hopefully will not need their work again but if I do, I will go back to them.

Do not take your car here. GEICO sent my car to this shop…read moreafter my accident, and the repairs were never done correctly. I had to bring it back multiple times through September, and it still was not fixed right. Now my lug nuts came off, which is a major safety issue and proof of careless work. Instead of taking responsibility, they are refusing to fix their mistake. To make it worse, one of their employees called and yelled at me, which was completely unprofessional. Poor workmanship, zero accountability, and terrible customer service. Avoid this place. NOW, my car is at Nalley Toyota Stonecrest and it cost me additional 500.00

Would not honor their estimate from their own employee. Estimate made and then ignored…read more Mark / talkin' to you.

these guys rock - i got rear ended and was on a time crunch because i was shipping my car cross…read morecountry. they expedited the process and made changes where they saw fit to get it done asap - they were extremely responsive and kept me updated through the entire process. everyone i interacted with was polite and helpful! was recommended to them by my uncle who's a mechanic and would recommend to anyone looking for a trustworthy shop to do the job.

Did a great job in finding replacement parts for my Toyota Camry, doing the body work in an amazing…read moreamount of time (quicker than I expected!) and painting my vehicle. And they were very reasonably priced! I highly recommend this body shop! The people here are excellent at what they do!

I was recommended to go here when I needed work done on my vehicle. If you're looking for HONEST…read morepeople in this hateful world, GO HERE. This guy is nothing but the best when it comes to fair and not going to screw you over. They do great work and it shows because they're word-of-mouth with hardly any advertising.

Omar was very friendly and patient and always tried to help me out how ever he could. He and his…read morecrew had everything fixed and painted on time. Reliable place to go get body and paint repairs if you get in an accident.

Omar and his team did a great job of repainting our 2006 Sonata. Easy to work with, reasonable…read moreprice and finished right on time.

10/10 highly recommend this was the best customer experience I have ever had. They fixed my car in…read morelike 3-4 business days that's the quickest I have ever had my car fixed they will definitely be my go to from now on. They even delivered my vehicle to me so I didn't have to figure out a way to get up there or go back and forth trying to get the vehicle back home. Maurice was amazing was very helpful and communicated throughout the whole process. Never had an issue answering the million of questions I had. It even look like detailed cleaned my car inside and out. It look like I just got my car off the lot. I appreciate you all so much thank you!!!!!!!

The Snellville location is not one that needs to remain open. It took three trips to get my car,…read moreand the first trip was blatant lack of care. I went to pick my car up the week of the 1st, after being there almost a month at that point. They had put pieces back on my car that were clearly broken, I could put my hand through the busted wheel well liner, the ground effects on the front were cracked on the bottom and the nose trim was broken and clearly visible. Some of the parts that were broken, I had to lay on the ground to see. They charged my insurance for the parts that were not replaced. The paint was orange peeled, rippled. I pointed this out the first trip and they did not touch it, removed the marker that circled it to show the issue. The last trip, yesterday to pick it up, the paint was repaired. There was a piece of trim pointed out on the second trip that was loose, they glued it to the lower ground effect trim, so it didn't move but was not "fixed". My auto dim on my car currently doesn't work, found that out this morning. The hood does not align correctly, but I'm tired of dealing with this location and will not use them again for any repairs and will tell people I know and my insurance company about this experience.

Everyone I've interacted with has been incredibly kind, welcoming, and professional. It's clear…read morethat this team takes pride in their business and genuinely cares about the people they serve. Their dedication and positive attitude really stand out. A great example of a business that values both quality and customer service.

Had to replace my bumper, get new paint, and new headlight for an accident. These kind folks gave…read moreme a ride when it started to rain because I had planned to walk to my friends house. They also finished the job almost a full week early! Great people and wonderful service

I was directed to Caliber Collision through my insurance company after I hit a deer. I was…read moreEXTREMELY satisfied with my service! I was continually updated on the progress of my vehicle. The body work was perfect! Can't even tell it was ever in an accident! I highly recommend this company. These guys are top notch!

I feel like I was ripped off of a process that should have been streamlined and easy. There is…read moretraining that is needed by Ashley Bolton and the front desk staff that do the intake of the vehicles and her ability to deliver the type of customer that I considered Caliber Collision Lilburn to have, she is not qualified. Her crass responses and overtalking is not good customer service etiquette and it demoralizes the integrity of the company to continue to staff her. I will never take any vehicle here despite the mixed reviews I've seen on line, I will refer to other collision repair companies, and I suggest people do the same. The customer service here was subpar. I took my vehicle here and the intake of my vehicle was not appropriately done, and now after 3 weeks of my car sitting while they figure out the insurance part, I've been charged erroneously, I've had a hard time with getting any manager or other supervisor to even care about this unless I call and ask for a higher up in management to intervene. The customer service and service expectation is lacking at this location. Ashley, an adjuster who works closely to customers, doesn't respond promptly and Chris the manager hasn't even called once about this matter, the only way I spoke to him was because I asked to speak to a manager. He's never followed up with me or checked in with a customer that is having difficulties within his front-line staff. Ridiculous. TO A SHORT END: After speaking in depths of my disappointment in service, Chris reached out to his GM and they made adjustments to an out of pocket amount, I already felt I shouldn't have had. No one from the company has reached out to get details so something like this does not get repeated.

Got a replacement bumper and a full paint job. This was for an old Civic I bought with the old…read morepaint job already in a very bad state. Paint job is smooth and looks great. Maaco explained to me the different options and helped me choose.

BEWARE OF THIS LOCATION!…read more Before and if you decide to leave your vehicle here...BEWARE. What you expect is not necessarily what you may receive. I dropped off vehicle Sunday 11/27 for service start of 11/28. In my experience...as told to me by owner/manager Jay service can be completed same day if vehicle dropped off early a.m....or worse case by the end of the week Friday 12/2....then it was possibly Tuesday 12/6 of the new week. What I learned is this shop was in the process of training a new individual to paint vehicles. That means there was a staffing shortage. That means owner/manager should have let me know that when he first became aware of his staffing issue. But he did not. I phoned him two times within the week of 11/27 because I saw that my vehicle was still in the same parking spot where I dropped it off on Sunday 11/27 and not being serviced in the time frame he indicated. And although he said he would call me to confirm when vehicle would be complete....he did not. When I phoned him, I learned that my vehicle was 5th in line to be serviced. The point here is that Jay sat on my vehicle for 6 days knowing he did not have adequate staffing to complete the paint job on my truck and others I'm sure. As a first time customer, he did not think enough of me to say "hey we are backlogged with our paint jobs." How do you want to proceed? Maybe I could have located another shop to do the job in those days I lost with him. Instead he said nothing. Maybe that's his way of doing business....maybe he did not want to lose a sale or maybe he has so much business that mine did not matter....either way, it was wrong how he handled the situation and now I understand why a previous review complained about this very same issue. Again....BEWARE.

I came in for a simple TPMS reprogramming on one tire -- a service I had already shopped around for…read moreand found quoted at $50 by multiple other shops. I explained exactly what I needed before handing over my keys. The mechanic took my car, came back 15 minutes later, and asked me to pay $120 -- with zero prior discussion about pricing. My issue is not the price itself. My issue is the complete lack of transparency. A basic standard in any service business is to inform the customer of the cost BEFORE doing the work -- not after. I was never given the chance to agree or walk away. That's not a mistake, that's a choice. I only came here because a close mutual friend recommended this shop. That trust made it even more disappointing. I would not return, and I would strongly advise anyone to ask for a written quote upfront before leaving their keys here.

I went there for an oil change but I knew I had been losing oil slowly for the past few weeks. It…read moreturned out to be a bad gasket in my oil pan and they replaced it plus a few other items that needed to be done. Done for a reasonable price and the technician actually took it on a test drive afterwards to make sure it was good. A week later and it's still holding up. A+++