I had a great experience at Caliber Collision with my BMW repair. The service was efficient, and the quality of work exceeded my expectations. A big thank you to Arnold Aju, my service advisor, who was very professional, communicative, and made the entire process smooth and stress-free and put an extra effort of dropping my car off , so that I get my car on time . Highly recommend this location and advisor Arnold Aju for anyone needing quality and timely auto repair! read more

Caliber Collision fixed my rear ending damage a couple months ago, however once they got their insurance payout they were so unhelpful. I had a lot of questions that went unanswered. They forgot a small part for my back windshield wiper, but said they'd order it and call me when it arrived. They never did. and now it's pouring rain in LA, and my back window wiper doesn't turn on. read more

I came in to get a quote for my broken glass on my right side door so I can get an idea of how much it'll be. Got helped by the service advisor Arnold. Very helpful and knowledgeable. He was able to get my glass the next day and took care of it the same day. Thank you so much..I really appreciate him and his team. read more

Very happy with my service. I had to repair my side rear view mirror and my insurance referred me to this location. Erick B. Was very nice and helpful as soon as I arrived. They kept me updated with text messages on the status of all the repairs. My car was ready in no time. I am very happy with the result my car looks like nothing even happened :) Thank you Erick B. And staff for your services. read more

I wanted to write this review to let everybody know about the great service that I received at Caliber !!! Diana and Paul are amazing !! Thank you two and the entire team for getting me back in the road fast. I bought my first new car and had an accident a couple months after the purchase. What terrible luck but the service I got from Calliber made it all better. I was really nervous to have anybody touch my vehicle but they did a great job. They even fixed a couple things that were not on the original assessment without any hasle . They went above and beyond and I am so grateful!! Thanks again to Diana , Paul and the entire team at Caliber!!! I would recommend taking your vehicle there if you need some work done. read more

Caliber Collision - Looking good guys !!! Thanks again - Body Shops Near Me - Los Angeles, California

Great customer service I received from the entire team from the moment I walked in The front office girl was very professional and nice had a Great Warm smile made me feel comfortable . My service adjuster kept me informed they kept me update by txting me every other day was super commutative thank you ! read more

This review is for Diana and the body shop, Diana walked me through the entire process! She was so helpful from the beginning to end! I've been twice to this body shop and she's always been super helpful and patient with all my questions! Diana has been super friendly, patient and always communicating with me. She kept me up to date during the entire process! I appreciate her transparency and her honest communication about how long the car will be in the shop. Thank you so much Diana! And for the body shop, the repairs, paint job and the quality of the work was great! My car was perfect when I picked up. Very well done! My car looked brand new. I am very happy with the results! Thank you read more

Caliber Collision - The damage was below the head light, right around the right corner of the car and the wheel fender. They did a great job! - Body Shops Near Me - Los Angeles, California

Amazing customer service! The manager at this location is efficient, effective and will make sure the job is done correctly the first time. 100% recommended read more

Had multiple visits that were serviced and completed professionally and with great care - Diana and her team kept me updated on everything and even went the extra mile on making sure my vehicle was washed and vacuumed and ready for those doggone LA highways read more

My paperwork envelope said to follow up with any issues on Calibercollisionreviews.com which linked me here unfortunately. I never thought I'd publicly yelp a business complaining, but I definitely need to bring some issues up that weren't great about my recent experience so here I am. Anyways, I had some wheels stolen off my car so Geico had you replace two wheels and tires with their sensors. It took two weeks to get completed which is surprising considering my paperwork says the parts were sourced from Riverside and local LA area, but it is what it is. When I called to get an update, Jamil mentioned Geico preferring aftermarket parts ordered first and possible delays from re-ordering OEM later on, etc. I get it. It's not fun. My main issues with my service didn't involve Geico though. Jamil reassured me of course since two new wheels and tires were being replaced they would be rotated so the treads were even. Common sense for safe driving and alignment in general. Since my wheels were stolen I asked if wheels locks were being put on and he said yes. They're cheap I know, but if work is being done it's good to know that's being taken care of. Another week later I got a text Friday morning saying my car was done. Dope. The adjuster/inspector said 2pm pickup is fine. I had to arrange for a ride from North Hollywood on my lunch break and I got there at 230pm. I was told by the adjuster/inspector to take a seat and they'll grab my paperwork and get me checked out in a moment. Other than confirming my name, I sat there for 25-30 mins (I promise I'm not just disgruntled and exaggerating lol) with the front desk person and claims person making calls without a word spoken to me. No other customers were there or coming in either so it was odd. Is my car actually ready? Did they somehow forget I'm sitting here? Lol half an hour seems like a long time to wait for a car that was ready to be picked up hours ago when I got my text. A mechanic came in eventually and talked with the adjuster/inspector and I heard "Corolla? Yea, here's here--no, it still needs to be scanned out" or something along those lines. I wasn't eavesdropping either lol it was just literally that quiet in the lobby for half an hour. I finally got checked out a few minutes later, got my keys and the tires were not rotated. When I spoke with Jamil, I thought double checking about that was probably unnecessary since again it's pretty common knowledge and they're knowledgable mechanics so even after being told "of course" it wasn't done. Very odd. No wheel locks were put on either. I was told by the adjuster/inspector then that Geico wouldn't typically cover those. That's fine, but that's not what I was told otherwise I would've happily just paid you or even brought you them myself for you to put on quickly for me if that was possible. The mechanic said if I have a few minutes he can quickly rotate them for me. Yes, please. :) He mentioned something about the tire sensors possibly not being synced up after rotating the tires since he test drove my car earlier that morning after initially putting the new wheels and tires on the first time. He didn't seem concerned about safety so I wasn't concerned. If anything, I assumed my tire pressure light might come on and then just turn off soon enough since that happens with tire pressure sensors sometimes after refilling tires. I drove my car home only about 5 miles. The next day, today, I drove it about 30 miles and while on the freeway my car alerted me "Tire Pressure Warning System Malfunction" so I got off the freeway to go to a gas station to turn my car off and google if I should be concerned. When I restarted my car, now the check engine light and alert sound also came on, as well as an alert for "Front-Drive Malfunction." I'm taking it in to Toyota ASAP on Monday so I hope it's a simple reset cause after dropping $500 on my deductible and trusting your service and reputation, I again don't have a car to use now. Even if the chances are small, I can't risk unsafely driving it or causing possible further issues while crossing my fingers for those lights and alerts to possibly disappear. What gives? What's the deal? Like I said, I would've preferred to not publicly post all of this just to share my feedback with whoever is in authority there, but it's been a rough couple weeks without my car while waiting to just get two wheels, tires and sensors put on. So on top of that, not even rotating them for me, no wheel locks put on, an odd/poor pickup customer service experience and now a "malfunctioning" car? I didn't even get my front bumper put into place properly that was loose after being replaced by Caliber (Hollywood location) last year cause it was "pre-existing damage."This all really sucks. read more

Caliber Collision - Body Shops Near Me - Los Angeles, California

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Great professional service, very easy to deal with and did an awesome job fixing up my vehicle word

Elmer R was very professional (as was everyone else I encountered). Really great experience. They were very kind, understanding, and willing to explain everything in terms I could understand. Will definitely recommend to others. read more

Great customer service I received from the front office lady Cynthia . She didn't just help me get my claim sent over but also my rental reservation set up. I did not have to worry about anything she was very professional and knowledgeable she had a great welcoming smile as soon as I walked in thank you! read more

Caliber has always been my go-to spot. When I got hit driving in LA, I left the scene of the accident knowing that Caliber would have me good to go in no-time. They were quick to take in my vehicle, accommodating, and Noe's customer service is . They even had my car good to go early! Looking and driving like new Huge benefit of this spot is that Enterprise is on the same premises for rental vehicles if needed. While I was waiting for the paperwork, I was able to get the rental car, turn around to sign documents and get going in no time! read more

This is the perfect place to take your car. NO REASON TO STRESS OUT; They got your back. Everyone knows who you are. Everyone knows why you are there for. They help you a lot when it comes to contacting your Insurance and dealing the car problems. I love Jenifer. She was literally on TOP of everything. She was a big help when it came to contacting the people to get everything done. She will even remember you every time you go there and after you haven't been there in a wile. I had an amazing experience there. My car looked amazing Javier Mercado did an amazing job. It was very fast and Javier was super professional. He also was very good on calling me and giving me information about my car and keeping posted every day about the details and the process. 100% the place to take your car and get a phenomenal friendly and personal experience. read more

Everything was repaired, and more. My initial insurance claim covered the dented doors, but when I brought it in to get repaired, Tom noticed that the back of the bumper was scratched too. After receiving approval via my insurance company, not only were both of the right doors repaired, but I also received a new bumper! read more

I got into a collision where my driver side door was backed into causing noticeable bends and bumbs in the metal. After coming to caliber for the repairs, the service was completely quickly with a high level of detail. The entire damaged area was restored back to its original appearance with no noticeable color or cosmetic differences. The service was done rather quickly and with a high level of customer service attention and courtesy that elevated the experience. Many thanks to Noe and the staff over at Caliber for your helpful assistance. read more

Amazing customer service and very detailed work! They had very clear communication and once my car was ready I was very happy with the results. read more

I was struck by a hit and run driver, and my car was eventually deemed a total loss. Without going in to details, I was having a challenging time with my Insurance Co....however, Lillie made everything better, a literal Angel here on Earth! Lillie goes above and beyond for her customers, treating everyone with Kindness, Dignity and Respect. In dealing with my insurance company, Lillie made things better by being attentive, encouraging, very helpful, supportive, personable and kind. Lillie was also very timely and thorough even in the midst of my Insurance Company's delays, lack of communication and disregard. Lillie's expertise and calm demeanor helped me tremendously, and I am forever grateful for Lillie's perfect quality of work. I have to say, I am actually going to miss Lillie's great and PERFECT customer service... Lillie is truly heaven sent, and made a huge difference in an already very difficult and stressful scenario. There should be more people like Lillie, especially when people are already going through challenging scenarios that require their autos to be repaired etc... Kindness and respect goes a long way. Also, I have to give a honorable mention to Diane/Dianna also. She assisted me when Lillie was on lunch break, and was very kind and helpful as well. I give Lillie's work ethics a 30 out of 10!!! Lol. All jokes aside, Lillie gets a perfect 10+ in my opinion. Thank you Lillie!!!! God Bless You! From Tina with the White Toyota! read more

Repair shop completed the job in a timely manner. Upon returning my car, the General Manager of this establishment completely wasted my time instead of simply telling me that during install of one of the parts cosmetics from the tools had occurred. He proceeds to show me photos of it and tells me that they belong to the other side of my car from a previous repair from another shop and that I should go check it out. Obviously I was concerned and I was sent back and forth when I seemed out the help. I reached back out to the GM for help and became dismissive. Went to the dealership who confirmed the cosmetic damages were done on the side this repair shop had worked on. I was told there was nothing to worry about and that it happens from wear and tear and in this case from the install. Don't understand why Paul the General Manager couldn't be upfront about it and put my worries at ease himself. Instead he utterly lied that he dealt with me when I reached out to the insurance to mediate, had to bring up specifics for him to admit he dealt with me. What I learned is only way the "life time warranty" caliber offers will cover you if you bring your car back is if you don't use your car at all because if not they will use every excuse in the book to say damages are caused from driving your car so it isn't covered anymore. Wasted 2 months of phone calls and wasting my days off to take my car to places and eventually be told by my dealership that I had nothing to be concerned with and that the shop should have just told me that from the beginning instead of sending me to check the issues out. Not to say money I wasted on the services and gas to find this out. read more

Competent, efficient, and informative. The car was totaled. Geico is amazing and took care of everything immediately. The next call we received (same day) was from Caliber - Mid City; they were very kind and patient. Extremely communicative, professional, and sympathetic, Glenda managed our situation expertly. She kept us posted, made sure all the paperwork was in order, and made steps toward a resolution. Excellent experience! read more

Ray and his team was the best I got my catalytic converter stolen and they were able to fix it by the end of the week! They even referred me to someone who could install the converter shield so I don't have to deal with that crap again. read more

My wife's car was unfortunately swiped while parked in a lot and sustained some damage to the rear bumper. The insurance adjuster referred us to this body shop nearby and we couldn't be more than pleased. Javier helped us out with utmost professionalism and timeliness. We were in and out in less than half an hour same day without an appointment. He was more than accommodating and brought peace of mind to what could have been an otherwise stressful experience. My wife is very happy with the results and I'm glad we brought it here. Kudos to Javier and his team for their excellent work! Highly recommended. read more

Walked in for multiple car scratches on my car. However Javier helped me immediately and I walked out with less than 30mins with all the scratches gone. Awesome customer service. Highly recommend. read more

I recently got into a car accident and i had been getting the run around from other caliber collision locations. They either left me on hold, never called me back or rude. But as soon as I called here, Jennifer at the front desk immediately took my information and told me to come in right away. Upon going in, I received the best customer service! They answered all my questions and they gave me an estimated time of when my car would be ready. They sent daily text messages with updates and I received phone calls about any and all changes. My car was actually done the day before its actual pick up date! When I picked up my car, it looked brand new!! I am so please with the quality of their work and I recommend this establishment to anyone!! read more

I recently brought my car in under unfortunate circumstances and Kyle worked hard to get me in and out quickly. He was exceptionally professional and kind and kept open communication with me. Similarly Javier was also helpful to me. I had come back in after hearing some noises in my car and he helped me right away and fixed the problem immediately. Both of these gentlemen made this such a great experience for me and I couldn't be happier! read more

The service initially was strong and everything seemed to be handled. After getting the car back, I noticed new sounds and a new vibration when hitting the gas pedal. Took the car back in as the repairs "fully guaranteed" and Caliber said the sounds were not normal. They made more repairs and said they fixed the problem. When I went back to the dealer, they gave about 4 excuses for not fixing the problem and I got the car back to hear the same noises. I took the car to another dealer and they identified there were indeed more accident related issues. My main problem with Caliber was their lack of communication with my insurance company and failure to submit correct paperwork to my insurance. They stretched the timeline out and made the whole repair process last around 4 months. I'd advise choosing a different place for repairs. read more

I give this place 5 stars! Edgar was amazing, super friendly and well knowledge. He went over all the details and gave me updates while my car was in the shop. I received my vehicle faster than anticipated. I highly recommend going to him! read more

Very professional and friendly staff kept me informed every step of the way and finished may car on time as scheduled. Had a great experience. I would definitely recommend this Caliber Collision! Nice work everyone! read more

I went in to get a quote for a scratch and got immediate service. Javier, was nice and explained the cost to the detail and helped me understand my options. The service was fast and I felt like the quote was fair. I left extremely happy with the result. Amazing customer service! read more

This is my second time using them. This was a different location. The service is amazing. They are always available. I never heard them ever say they couldn't accommodate me (work, etc). Edgar helped me and was beyond nice. The front desk lady was so sweet! Recommend for sure read more

Went in for an estimate, immediately noticed how friendly the staff was. Will be scheduling repairs once my insurance approves the estimate

Hi ; everyone I'm recommend this place. Kyle from collision he's very polite and he's experience is very thrue I never been on this place My car need to get fix and he recommend what I need to do. He said car will be done and few days And I was very happy with answering and few days Car can really good and paint is exelente excellent. Everyone see this comment from my button of my heart I recommend it thanks and happy to recommend this place thanks Kyle and every one works on this place from the office to the shop. read more

BEST CUSTOMER SERVICE in town! I was involved in a hit and run accident and was extremely frustrated and during these unforeseen circumstance with COVID19 the last thing I wanted to do was to deal with bodyshop. The Caliber staff provided me with an update on safety measures and reached out to me with timely updates on repairs. Needless to say I had my vehicle back in no time. I truly appreciate Stephanie and the staff for doing such an amazing job. My car looks amazing! read more

Noe was great! Noe picked up my car, had the repairs done and returned it clean and in perfect condition. I was very satisfied with the repairs on my vehicle and would recommend Caliber Collision again. Thank you Noe. read more

It's alright, but they take longer than expected to get your car done, they said they would be nearing completion on my car, and still haven't updated me, I keep having to call and they've been saying "2 more days" this happened twice. I need my car back read more

I have to say the service I received at Caliber Collision was awesome. Jennifer was so helpful I went to get some info and was able to leave my car for repairs that same day. Javier kept me up to date with the repairs and they both just made this a great experience. I will definitely use their services again but I hope I don't need to LOL!! read more

Originally, I was going to give two stars due to the numerous issues I experienced when my car was being serviced/fixed at this location. It too long for my car to be fixed (nearly two months) and communication wasn't great with updates on when completion would be done. Granted, the shop was being transitioned into Caliber Collision during the time my car was being repaired. At the end, the manager did accommodate and addressed the issues I had. My car was returned back in great condition. I would recommend this location. read more

Such a great experience!! Can't say enough nice things about Noah and his customer service. Made sure I got the best price and customer service possible. Will definitely be back if I need further work on my car. read more

Impressive courteous service from staff...Jennifer and Noe great team.. efficiency at its best... Top Notch office cleanliness . Extremely satisfied with the work performance. read more