Dropped off my car today for a bumper replacement, dent, and some scratches. Avo was warm and the most reasonable and transparent repair person I have met in my life! he insisted on not fixing several scratches i can fix myself, and openly talked out my options and things to consider for my other repairs. gave me some great tips on how car shops work and gave me a fair and reasonable estimate. cant wait to get the car back! [update] they finished exactly when they said and the price was exactly what they estimated, even though they did a bit of extra work. can't recommend this place more. best car shop experience in my life! read more

Found Lucy's on a whim while going through an emergency with my car and I could not be more grateful for finding this shop!! This shop is woman and family owned/run and truly made the entire mechanic shop process so easy. Avo, the owner, is such a helpful and truly funny guy. And everyone on his team is amazing as well! I've always felt so lost when visiting a mechanic shop and this really was the best experience I could've asked for. Shoutout Avo, Lucy & the whole Lucy's Auto team!! read more

Lucy's Auto Center did a great job fixing the air conditioning on my 2009 Honda Civic. They were responsive on Yelp and were able to quickly fix my car. I dropped it off in the morning, and it was ready in the early afternoon. The staff is also friendly and not intimidating. read more

I brought my car here based on a recommendation from my tire shop, which said they could diagnose an issue involving the spark plugs and sensors. Although I was told only one spark plug had a problem, the shop recommended replacing all six for several thousand dollars. I agreed to replace three and paid about $1,600. The same day I picked up the car, the check-engine light came back on. They reset it the following day and told me to keep driving, but the light returned with the same problem. I brought the car back again and was then told there was another issue, which cost an additional $400 to repair. After spending roughly $2,000, I was left feeling that some of the initial repairs may not have been necessary and did not address the actual problem. To make matters worse, when I received my car back, there was also a nail in one of the tires, so I ultimately went somewhere else for help. The staff were polite, but I feel taken advantage of and ripped off. The repeated problems, additional charges, and lack of a clear diagnosis made me lose confidence in this shop. Beware of this place. Based on my experience, I would not return. read more

My regular shop couldn't fit me in and has cut Saturdays out of their schedule, which unfortunately leads me to find a new shop. So I think I just did; Lucy's! A happy man picked up the phone and could fit me in before my work day. They were efficient and the price was reasonable. And they're in my neighborhood ~ definitely worth a visit if you're in the market. read more

Avo and Lucy are the most genuine, caring, and honest owners of all time. Truly, have saved me multiple times when I was down and had car troubles. Women, look no further, an honest auto body shop in LA. Car work and auto shops can be so intimidating! They get the job done PERFECTLY! Always a great job. I thank god for Lucy's and for the incredible team that works there. I am so grateful! Words can't describe. Thank you thank you thank you. read more

I got my catalytic converter stolen and had to take my car to an auto shop to get it replaced - and I'm so glad I chose to take it to this one! I have never met a kinder, fairer and smarter staff. They explained every step of the process to me as many times as I needed, which as a young woman who knows absolutely nothing about cars, was a comfort to know exactly what was happening and why. I got an amazing deal, with an even more amazing service. If you have any doubts where to take your car, trust that you'll make the right choice with this center! read more

Lovely folks. They don't upsell. I just got an oil change but I'll go back for other services.

They were great! Always very honest with the process and answered any questions I had. Highly recommend!

I felt very well taken care of during my recent visit to Lucy's Auto Center! Apparently they've been servicing Miracle Mile from the corner of Pico and Curson for about 38 years. I loved learning all about the shop (and the movie that was shot here!) from Avo - the owner, and father of the shop's namesake Lucy. My car was in need of new brake pads... and apparently new rotors. I dropped my car off at 8:30am on a Saturday morning, and got it back by 11:30am that same day. Everything was fixed swiftly and effectively. Plus they helped me replace the battery in my key fob and checked out a squeaky pedal. Avo gave me free insurance and towing advice, too. The shop is very welcoming and not intimidating as many mechanics are. I felt that I could trust Avo like an uncle to take care of my vehicle. I'll definitely be back when I need to get serviced next! read more

The headlights on my Tesla model S has been going out and I was looking for a mechanic because I knew Tesla would be very expensive. my husband found Lucy's on the internet so I called and spoke to Avo. i went in the next day and Avo checked my car and ordered the parts that were at least 50% less than Tesla and my lights work perfectly. More than the price, what impressed me most about Lucy's is that Avo and his employees genuinely seem to care about his customers and treats them with respect. He even has snacks for his customers Thank you Lucy's! read more

BEST SERVICE EVER!!! My daughter went in the morning before work and they found the part she needed and had her out of there in 30 minutes. So friendly and really cared about my daughter and making sure she wasn't late for work! Not to mention they didn't even charge her for the part because he found it at the shop. Amazing people, amazing service, can truly recommend this auto shop. read more

Mr. Avo is like your neighborhood uncle and really treats you like family! He is amazing and will definitely make sure that you are taken care of! He does great work and might be possibly the last honest mechanic out there! Lucy's auto was highly recommended by my husband and I would highly recommend it to anyone who needs any car repair or body work done. read more

Absolutely amazing & friendly & transparent. I thought the good reviews on yelp are all normally bots but Lucy's actually deserves all the authentic 5 star reviews. Above and beyond customer service!! read more

Amazing service and communication and Abo, Lucy, and family are the sweetest. Highly recommend!

I'm giving Lucy's Auto Center two stars--one for the initial goodwill, and one for the tire shop referral that turned out to be excellent. That first experience built trust, and I appreciated the recommendation. But when I returned to ask about a headlight replacement for my Lexus, the tone shifted. The owner told me it was "my lucky day" because he had a headlight in stock--originally ordered for someone who never showed--and offered it to me at a discounted rate. It felt like a rehearsed sales pitch. He also discouraged me from going to the dealership, saying they'd charge me more. That comment, paired with the urgency and the "special deal," felt manipulative in hindsight. Replacing a Lexus headlight requires removing the front end of the car, which he did. Then he called to say it wasn't just a bulb--it needed the entire headlight unit, which would cost around $1700 even with aftermarket sourcing. Something felt off, so I told him to put the car back together and I'd pick it up. I took it to the dealership. It didn't need a unit. It needed a bulb. Total cost: $500. I believe I was taken advantage of because I'm a woman. Whether it was a lack of technical knowledge or a deliberate upsell, the result was the same: I was misled, and it cost me time, stress, and trust. To other women: trust your instincts. Get a second opinion. And know that you're not alone in navigating these dynamics. I won't be returning to Lucy's Auto Center--and I'm sharing this to help protect others from the same experience. read more

The service at Lucy's Auto Center is truly praiseworthy. The clearly explained every detail and provided the right solutions. The staff are friendly and attentive. It is a reliable place to get your car serviced. read more

Went in for an alignment after having my suspension done and helped me out quickly and even doubled checked the work done at no cost. Love the family business vibe! Ask for Avo or George they will take care of you. read more

Lucy's Auto Center - Full shop but will get the work done - Auto Repair Near Me - Los Angeles, California

Love this place. My windshield broke and my son recommended them as he had a great experience getting his brakes done there. Not only did I get to have my car worked on the next day (it only took a few hours, and S*felite was over two weeks before they could schedule and over $1,000). They did it right away, super friendly and costs less than 1/3 of what S*afelite was going to charge. read more

I stopped by this shop to get a price quote for fixing my car's AC. The owner, an older man, immediately asked how I knew what was wrong with my car. I explained that I had done some reading and tried to narrow it down myself, but wanted a mechanic's professional opinion. Instead of listening, he asked what I do for a living (not related to cars), then insulted my work, yelled at me for even trying to understand my car, and used profanity. I found his behavior rude, unprofessional, and unnecessarily hostile. It felt more like bullying and ego-driven posturing than customer service. I left with zero trust that this would be a friendly or reliable place to have my car repaired. read more

i came in on a wednesday for routine service (albeit late) and avo and the guys who worked on my car did an amazing job! due to me taking my car in later than recommended for servicing, it was a slightly bigger job but avo very kindly struck me a deal and also gave advice on ways to avoid getting up-charged at other shops in the future. i don't have to worry about that for the time being anyway as i will absolutely be back here when i need to take my car in next :) he also gave advice regarding oil loss on my specific car model and was overall very friendly and kind!!! not to mention the business is listed as woman-owned read more

Lucy's is my go-to auto shop in the city. Pricing is always great, they don't try to sell you a bunch of junk services, and they always work to get the services done quickly and correctly. I've even gone in thinking the issue was one thing and they tell me "no, you don't need that," and saved me a bunch of money I would have likely spent elsewhere. I can't say enough good things about them. read more

I recently had my 2015 Toyota Yaris serviced by Avo and the Lucy Auto team. My insurance didn't want to pay for the damages of a car crash that I wasn't at fault for, and Avo helped me immensely in getting the insurance company to pay up! He personally contacted the company, helped me figure out how to best fight the claim, and in the end, I saved $1000s of dollars on my repair because he cared. He got independent consultants to confirm what part of the airbag system was at fault, and he was super communicative and courteous. He was up front about the costs and time it would take, and he did it right. I haven't had issues with the airbag in the month since he repaired it, and couldn't be more grateful. On top of all of this, he even remembered me as I had come in more than a year ago for a car inspection for a car I wanted to purchase, and he was similarly courteous and helpful. Avo has been in the industry for decades, I couldn't trust anybody more for my car repairs. read more

Just got my Ford Focus back after it was hit in an accident and it looks great. Lucy's did a wonderful job repairing it and worked with the insurance company to make it all happen. read more

I am stisfied with my car service at Lucy's Auto Center. They completed the work on time and explained everything clearly. The team was professionally and friendly. This is a great auto repair service shop for quality service and reasonable prices. read more

I bought 4 new tires and other repairs from this shop last year dropped about $2,500. I went to another shop on Monday for a tire rotation and they said they were unable to do the rotation because last mechanic cross-threaded the wheel hardware on the driver's side. So today I took it back to Lucy's and the mechanic said the bolt was broken. The owner became enraged and started yelling that it was due to rust and they weren't responsible. I said you installed new tires last year and now one won't come off you are responsible. Owner told me to suck his dick and other vulgarities and chased me off the property. WOMEN beware he may look like the Keebler elf but he's a scary perv! I was afraid for my safety. read more

Lucy's Auto Center - Beware this auto shop - Auto Repair Near Me - Los Angeles, California

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I was kindly asked to come in for an estimate by Lucy. I was already getting quotes from other garages but saw the good ratings and who it was owned by, so was leaning towards giving them my business. Her father who was supposed to help me with the estimate, basically chased me out of his office after fumbling and getting frustrated with finding the right part on eBay for 30 minutes. Not much else to say about that. read more

I needed a new car battery. Avo gave me recommendations and assisted me immediately. My car was serviced and ready to go under an hour. Great service! read more

Came in to get body work done after someone had hit my car. Avo was reasonable and showed signs he cared about me and my vehicle. My car was left with them for about 2 weeks and while they did a great job fixing the dent and correcting the paint in that area, I'm docking a star for the poor attention to detail. The "detailing" they did for my car was incredibly shoddy. After seeing my car in the sun, I could see scratches around parts of the body of my car. All my windows were very quickly wiped, leaving water streaks and even some grease spots! I think they use very dirty rags and I can't confidently say that they wash them often. If you're considering coming here for auto work, do go with them if you get a fair price but consider asking them to skip on detailing your vehicle. read more

This is a great mechanic shop. Jennifer the receptionist is pleasant, patient and understanding. Avo, the manager is the best. He tells you straight up what's wrong, what is the most urgent and a very accurate estimation. They dealt directly with my extended warranty company. This took the pressure off of me. My car was repaired and ready for pick up really fast. I will recommend them everytime. Oh yeah they offer free fruit & coffee while you wait. 100 out 100. Leslie Richardson read more

I brought my Cadillac in here on Friday night, ten minutes before closing after an issue with my coolant. Not only did they look at it, they listened to me frantically concerned that I would miss work the next day. Understanding my needs, they ordered the part needed and installed it the very next day. The cost of the part and the labor was a great deal In a very competitive market. Thank you, Avo and team! You run a great business! read more

Great service, price, and kind people! They changed my oil very quickly and rotated my tires for free. They also helped me to notice a bubble in one of my tires (could have been dangerous if I kept driving on it) and was very grateful to them for pointing it out! read more

From the initial phone call to setting up the best day/time to come in and have my vehicle looked at-- the entire team was very helpful and so honest. If you're afraid of coming to mechanics because you don't know what to expect, this team will not lie to you or try and get over on you. They're honest and kind. 100% worth your time and your money if a repair is needed. read more

The most kind, helpful, and accommodating auto repair shop I have found in LA. The owner and her father are some of the nicest and most accommodating people, and I am so glad to have an auto repair shop that I know and trust. Needed a throttle body repair and they quoted me $1,000 less than every other auto shop I tried before finding them. They will tell you if a service is truly needed or just a gimmick from a (worse) auto shop trying to scam you. I can't recommend Lucy's enough. I recommend stopping in and bringing them and the mechanics baked goods for all their hard work :) read more

Lucy's is the most reliable, trustworthy and honest mechanic I've experienced in Los Angeles. They have saved my friend and I thousands of dollars each. I would highly recommend taking your car to them for any servicing, repair, quote, etc. I will be recommending them to everyone! read more

Easy, and very nice people. Get service. Took my car for an oil change. Good value for service.

***BUYER BEWARE!!!*** Stay away!! Avoid Avo, avoid this auto body shop 0/5 (Also, where is Lucy?) Took my car in to get 5 new tires and new brakes. He quoted us (higher than competitors) for the new tires, but was "nice enough" to "add-on" all of the additional tire services (rotation, alignment, inspection, blah blah blah). He keeps talking and fast, but if you listen closely (and are tuned in the art-of-the-mechanic, the price kept going up and up of course. He said he would call he'd call to give me a price on the brakes by end of day, or next day at the latest. Sure; so left the keys to him. No call or communication that day; or the next day, but then I get the call: brakes will be "$Super expensive." So I said, look, honestly, can get it done cheaper elsewhere and thought we'd get some sort of deal since you only have to life the car once. So let's just do brakes this time to try it out. Definitely can get the tires for cheaper (was buying 5 at full price from this place). To which he responds, "well, we already put on the tires.." So I asked: you weren't supposed to work on the car until we gave authorization based on your estimate, that you're just giving us now. We honestly didn't trust paying this guy large sums of money that we've never worked with before, but also aren't happy with how this is going. After back and forth, he gets frustrated and says: "fine, car will be done tomorrow, I take off the tires and return them." *click* phone goes dead. Go in the next morning to pay for the brakes. He says, "bad news, I have to charge you 30% deposit for the tires." So I asked, what for? We never said to put them on. And apparently, took them off again. Long story short, I called the man a "crook" (being super generous here) and he agreed. He kicked me out of his office when he had had enough and I just asked if he'd be: fair and reasonable about this situation. We ended up not paying anything for the tires (Avo caved), and only got overcharged for the brakes. We still paid him over $1300 (so he got his money). Long story short, AVOID Avo, AVOID this auto body shop. I tried to give you the conversation so you can decide for yourself how you'd react in that situation. Also, the receipt was hand written by Avo on carbon paper and chicken-scratch handwriting. Your call where you take your car, but if wherever you go, make sure it's not here. Avo said Yelp reviews are important. I agree Avo, I agree. read more

Great customer service. Appears to be family owned and operated. Waa able to answer all of questions

Great shop! Quickly repaired my sunroof issue right before the big rain. fit me in same day and offered extremely good pricing.

Amazing service, quick turn around, and the lowest prices! Fixed my breaks in less than 24 hours. Avo is the best and I definitely be returning! Thank you! read more

Lucy's Auto Center - Avo is the best! Quick, friendly, top quality service. Will for sure be returning! Thank you Lucy's! - Auto Repair Near Me - Los Angeles, California