My car was damaged while parked in New Jersey. Geico arranged to inspect the car here in Madison,…read morewhile I visited family. Caliber on Odanna Rd. Estimated the body and paint repairs, in cooperation with Geico. Enterprise delivered a car for me to use while the repairs were made. Caliber gave me a written estimate, and worked with Geico to update that estimate the same day, then they began work immediately. Caliber finished the repairs a day ahead of schedule! And throughout the process, they emailed me with progress reports every day. The finished results were beautiful. I have 50 years experience restoring classic cars, so I know superior work when I see it. This is a great shop, super organized, that produces great work, and does not waste your time, or give you excuses. Thanks again for your great work! John Lynch

Worst experience ever. Had to wait 6 weeks for a 2 or 3 weeks job as the timeframe that we were…read moregiven. After finally received our car back we noticed missing parts inside the trunk, it has been more than 2 weeks and still waiting for parts. I have been customer of this Auto-shop before, this is the last time!

M&M auto body did fantastic work on my vehicle. my vehicle came back cleaner then when it went in.read more

Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

Ball Body Shop is fantastic. Our car needed massive repairs and their technicians did a miraculous…read morejob. Our car is beautiful and the paint job is seamless. The office staff were so friendly and professional, keeping us updated twice weekly during the 5 week process. We highly recommend Ball Body.

I shopped around for my window repair and settle on Ball Auto Body. I was given assurance that…read morecustomer service was a priority. My experience was time consuming and not positive. It involved a windshield replacement. Within the first couple of weeks of the replacement I noticed the window had something on the lower passenger side. At first I thought it was some kind of adhesive left behind. I contacted Ball immediately when I saw the scratch (within 10 days). I brought the car back so they could look at it right away. There was associate from an another location who looked at the window and agreed it was scratched on the outside. He said they would contact "Glass America" , their glass subcontractor, and arrange for the replacement. Then the hail storm hit Madison and the employee I was working with was on a personal leave. Understandably, I was put on the back burner. This week I went back to Bell so they could inspect the scratch and make arrangements for the replacement. The owners looked at the scratch they said it was no longer under warranty. He said he was unable to verify that the scratch was made during the repair. He then said he suspected it was made after I left...perhaps at a car wash???. He concluded he would not replace with new glass. He also said they no longer work with Glass America. My conclusion: Their first assumption is the customer is dishonest. They do not value customer loyalty and represent integrity. They do not stand by the work when it is subcontracted. Multiple trips, phone calls to the body shop, inspection by other associates and multiple reassurances that it would be replaced. Only to have them decide not to take responsibility for a damaged brand new window they installed! To make it more painful this was NOT an insurance claim. I paid a deposit before the repair and also paid in full $1300 when the work was completed. I held up my end of the deal I wish I could say the same about them. I counted on them to do the right thing which I still believe they can. At this point though based on this disappointing situation I cannot in good conscience recommend them. Find a company which makes the customer experience #1. They had an opportunity to have a loyal customer instead assumed the customer was dishonest and wanted to do something nefarious. I would encourage you to base your decision not what they say but how they actually take care of customers!

Unprofessional, rude and hostile. I was charged a ripoff price, the quality of work was poor and…read moreincomplete, I was yelled at, swore at and threatened by the owner. I will never come back here and strongly suggest to anyone reading this to AVIOD State of the Art Auto Body.

I've been asking for years for a referral for a good, affordable, honest, local body shop. I've…read moretried Gates, Advance, Maaco, Abra, all the big names and even a few smaller local ones. Abra was always the cheapest, and while I had no issues with them, I always wanted to find a small town local option. My aunt told me about State of the Art and I brought my car there today. It's off the beaten path, technically in Sun Prairie, but I didnt see anything nearby except farms and a few homes. There's a no frills parking lot and a circa 1980 office where you walk in. The shop itself is more modern looking, and clean, but still very no frills. Chuck was very friendly and knowledgeable, as was Jack. They were very concerned about giving me the best value as a customer. Since my car was over 10 years old, they didnt want me to pay for anything unnecessary, unlike the chain shops that are more concerned about bringing everything back to factory condition. Jack is the owner, and Chuck says he's been working for him for over 30 years. They said most of their business comes from repeat customers and referrals. It's easy to see why. I'll definitely be going to them first in the future.

I went here because I was new to the area, and EVERYONE at work recommended I take my car here. I…read moregot a hub assembly replaced and have had no problems with it. I think the best part is that they didn't try to bombard me with work I didn't need. They figured out what I needed fixed, and they fixed it. Also, of the 6 places I called, Reece was the best price, by a mile! Have recommended to a couple friends now.

Thank You Shawn & Brandon I'm on the older side of life…read moreand have been to many auto shops in my time. The honesty and kindness they showed me, kind of took me by surprise. I thought the days of caring for and showing respect for a paying customer was a thing of the past. Shawn and Brandon not only solved the stalling issues the car was having in a timely manner at a very reasonable rate, but also made me feel welcome while in the waiting room. Even enjoyed reading the sports page. Go Pack Go! Sincerely, Bob

Point blank, the head manager said he would check the alignment and never did, then he told me it…read morewas the box cause I drive a truck, and he never dead. I went in there for one thing and one thing only. He lied to me multiple times and then played dumb. I wasn't pissed I was livid with him, because when I went to pick up my truck, three weeks later, he tried telling me that the tailgate was bent. The man's a fucking idiot I wouldn't go there ever again. I wouldn't recommend it to my friends. I wouldn't recommend it to my worst enemy.

My 85-yr old mother was rear-ended and Gerber Verona was contracted to do the repair (paid for by…read morethe other driver's insurance). Not only did the simple repair take a month to complete, but when the car came back someone at Gerber had stolen her almost-new tires (less than 10,000 miles) and replaced them with tires so horribly treadworn that they failed to pass inspection when we moved her down to NC a few weeks later. Unbelievable. I guess they figured a little old lady who rarely drives would never notice the difference. Just sad.

WOW! I can say that this is the best customer service I have ever had! I am a female who knows…read moreNOTHING about cars. I was on a cross country roadtrip when I started haveing engine trouble. I got to Madison, WI and needed the car fixed. I was terrified of being taken advantage of. All this was foreign to me as I did not have a car for most of my life. I called around to MANY transmission shops. When I found Midwest Engine Service I knew I was in the right place. From the get go, I was reassured by the kind voice on the phone. I spoke with the owner, Wayne. He went over the issue with my transmission top to bottom. He spoke in laymen's terms, so I actually understood what he was saying. Not only did I feel comfortable trusting Midwest Engine, they gave me the best quote and fastest turn around! Wayne kept me informed step by step, as I was still trying to finish my roadtrip. It seemed I needed a new axle, so I added that to the work order. Again, Waynes' thoughtful words and actions helped keep me at ease. When I got the call that the car was done, the price was even lower than the quote. This included the axle as well! I was so happy with the quality of work, the service and the trusting comfort they gave me. I was able to get back on the road the next morning. Finally, I was leaving Madison. As I was driving out of town that following morning, I got a call from Wayne. I instantly thought he was going to say they needed the car back or something. Why else would they be calling? It was Wayne. He called to make sure the car was running smoothly and that I had made it out of town ok. He then told me he also called to wish me a safe rest of my trip. I felt blessed. I had definitely found the greatest mechanic and team. They are just lovely, honest and have human integrity. Thank you Wayne & the team.

Long post warning. Bottom line is they ripped me off and will to the same to you. Dishonest, shady…read morebusiness practices. Battery warning light came on in my 2010 Toyota Camry. Stopped by O'Reilly auto parts. They used a small electrical device to check the system. It took them about five minutes. They told me the alternator was bad and needed replacing and didn't charge me anything for the diagnostic. I called Midwest and was told it would cost $750 to replace the alternator. The next day I had to have my car towed into Midwest. They informed me I needed to have a diagnosis performed for $189.99. I questioned that but they told me if it was not an alternator problem, I was going to have to pay for an alternator in addition to whatever they found wrong with the vehicle. I later contacted Meineke and they informed me an electrical diagnosis charge was $68. When Midwest called me, I was informed that it was going to be $850 to repair the alternator. I balked at that because I told him I had been told it would be $750. He stated he could "make that work." My suspicions grew. I went online to research what replacing an alternator entailed. I found two YouTube videos that showed how to replace an alternator in 15 to 30 minutes on a 2010 Camry. The alternator is held on by two bolts. When I went to pick up the car they charged me $506 for a remanufactured alternator when I could've bought one new for $329 from Carquest. They charged me $344.91 in labor to replace the alternator and two serpentine belts. Again, for 30-minute job. Total bill was $1176.88. Even with the Costco discount, it was a rip off. Jeff N.

We have had my car repaired several times with Gerber Collison & Glass on the beltline in Madison,…read moreWisconsin, and have been very pleased with their services! The staff are very professional and work with you to get an appointment set up, arrange for your rental car if needed, and keep you updated on their progress throughout the repair. They are also very supportive by working well with your auto insurance company. I would recommend considering them if you have damages to your vehicle!

This place is a joke!! Brought my car in for hail damage, and they damaged my car by scraping the…read morequarter panel during repair. The manager on duty, Joshua Kooiman, told me to bring the car back, and he'll be happy to repair it for me and get this figured out. I brought it there immediately, and he refused to take responsibility for it. He brought one of his employees out who looked high on something and tried to buff it out, but created more scratches. I told them to fix it because they kept damaging my vehicle, and they didn't want to take responsibility for it again. Until I called corporate, they were happy to repaint the bumper for free after Joshua provided a $621.40 estimate for the damages his team had created. This place is a joke. Joshua will not take responsibility for his actions, and he was too embarrassed to see me in person after I called corporate. It took them two weeks to repair the hail damage on my car, but when it's corporate's money, it only took them half a day.