Here's the thing. I know work can be stressful. When you are a business and open for it, you get all kinds of people I understand that. As a business owner myself I get it. Sometimes you get people who are unhappy with you. Sometimes you get frustrated with them. Sometimes you don't get paid on time or don't get paid at all. There is all kinds of stuff in business. However, when a customer comes in you don't hassle them about communication when I told you before my schedule. You don't know my full life and how crazy it is. And don't do it in front of other customers and friends and people. I'm sorry you just don't. For this I give this business 3 stars. And wouldn't recommend them to others. read more

After my husband side-swiped a tree in my truck, I took it to Caliber Collision to see what they could do....and wow! They brought my truck back to perfect UNDER the cost estimate and quicker than the time anticipated. I appreciated the great communication and how they explained the process without making me feel stupid. Jed and the rest of the team really know their stuff and understand what superior customer service is. I will be a repeat customer if the need arises! read more

I can't even put into words how great this place is and the people! First time was a fix from another local collision center, then I got a new car and got hit again........they were my first call this time. From the first initial call to make the appointment the front desk girl (can't remember her name..SORRY!!) to the walk around and getting the estimate from Jed, who is the best by the way, and getting it fixed was incredibly easy and I felt so relaxed about leaving my car there and I knew it would look great and it absolutely does! I hope I never have to go back but if I do, there isn't anywhere else I'd take my car. Thank you again it looks like it did when I bought it, maybe even better. read more

Professional, courteous, and friendly making a not so nice situation a very positive experience. Since using this location I have seen other Caliber Collision locations. It appears to be a franchise? Due to our experience here I imagine all employees at all locations are well trained, have all the same procedures and guidelines and would trust them as well. But ya never know, could just be the owners and management here in McKenna that have above high standards? At any rate, even with Pandemic inventory shortages and all that comes with it, these representatives were in good communication and made it all happen. Any time we had a question or concern they were quick to track down an answer and acted to our best interests. I felt very welcomed, never felt like an inconvenience or that they were so busy they could not take time to care. All the billing, as far as I know to this point, was taken care of with our insurance including being able to leave our rental car at Caliber when we picked up our absolutely beautifully repaired personal vehicle. Even a day or two after we had our car back, we realized the key faubs were not presenting some of their previous conveniences that we had enjoyed. We texted them and were called immediately being invited to drop in whenever was convenient for us. So we drove on over shortly after near closing on a Friday I think? They researched and tried different fixes until they were able to get the mystery solved, correct it, and we were happily on our way again. Can not sing enough praises for this business and these wonderful people. Thank you guys so much! read more

Bad windstorm blew some roof shingles off the house a while back and scraped my truck. Took the truck in for repairs according to my insurance and when I tell you it was like it never happened...even the paint job was absolutely perfect factory standard. I didn't even trust my eyes when I saw it! I wanted to use someone else's eyes to check! Idk what kind of haberdasheries and hemoglobins is goings on down there, even with the name change of the company, but you guys keep it up. These folks skills are next level up greatness. read more

We took our daughter's car there to have a few places touched up and Caliber Collision did an amazing job and saved us a bundle! We didn't need parts, just labor and they got us in quickly and got the job done in one day. I appreciate Jed's advice on how to do the most cost-effective repair with the best results. Highly recommend Caliber Collision for any auto body work! This is our 3rd visit to Caliber and without a doubt is our 'go to' when it comes to auto body repair, big or small! read more

My car was damaged in a hit and run and I brought it here for repairs. The process was simple and fast, they got my car repaired swiftly, detailed it after completion and were in good communication with the rental car company on my behalf. Anjelica, my contact, was very pleasant and professional. She kept in regular contact 3 times a week to give me updates on my vehicles status and never let a question go unanswered. I recommend this business. read more

if I could give them zero stars right now i would, mckenna location - My daughter was in a serious accident last night but because it was the middle of the night I had Aaa tow the car to my house, and now I want to have the vehicle taken into a caliber but it's appointment based only and I can only bring it in when they give me an appointment to have my vehicle taken a look at. It's totaled people I want to have it brought in and I don't care when you look at it. I was told the manager wasn't there and then I was told he was there, but he was unavailable and then I was given to somebody else who gave me the same song and dance and then I called another caliber and they don't have a manager available. If you have your vehicle towed in they can keep it there overnight but if you're driving it in because you can barely limp it there just to save yourself the $300 in tow which I do have insurance for but that's not the point I have to come in on an appointment only. clearly you don't want my business. You're about to make easy money telling my insurance company that this car is totaled. Your advertisements on hold say we know that accidents are stressful time in life but here at caliber collision, we strive to make things go as easily as possible and relieve that stress. No actually you do not because now I'm more stressed than I was last night when my daughter called me saying that she'd almost been killed read more

I had a few fiberglass body pieces painted and the team at Caliber Collision made this an extremely easy process from the quote to scheduling the work. The paint and prep work they did was excellent. I highly recommend. read more

0 Stars if I could. They had my car for a month an a half I get my car back and there are 2 bolts they didn't put in. This caused my bumper to almost be pulled off. I stopped by and they claimed the screws were never there an would not back their lifetime warranty horrible .do not go there horrible company read more

I am so impressed with the quality of both their mechanical skills and customer service. I have brought them 3 different vehicles for both repairs and upgrades and they always exceed my expectations. They call me to discuss all the viable options and suggest what's best. I completely trust them. Their prices are more then reasonable and they explain what the costs are up front. Thank you guys! read more

We hit a deer and after 3 months of caliber collision having our vehicle, it came out of Caliber with more damage that it went in with. It took an actual argument with the manager to have Caliber repair the damage that they caused. Now, 1 year after, due to Caliber's ineptitude to replace a damaged headlight assembly instead of reinstalling it, we are stuck paying for a $1300 assembly, $500 in labor, taxes on both, and a COMPLETE waste of time because Caliber Collision could not do the job right the first time. BUYER BEWARE! DO NOT GIVE THIS COMPANY YOUR BUSINESS! read more

Had an excellent experience at Caliber Collision. Got my vehicle back sooner than expected and in like new condition. Updates were received daily and the staff were very knowledgeable. I would highly recommend for any vehicle repairs that are needed. Quality work and take care of their customers! read more