Thank you to Tony & Manager Billy & Allie (Front Desk). Everyone is doing their best!…read moreAppreciate it Billy (Manager) for working with our budget to further reduce the estimate by over 50%. Wow! Will definitely recommend L&M Auto Body shop in Midlothian, VA to others.

I had a fender bender (not my fault) in my immaculate, 2015, 80k miles, mechanically sound Nissan…read moreRogue. My insurance company pre-estimated the job at $5k. Taking their time to do an estimate about a week with the car "A" Auto Body finally completed their estimate. THEY TOTALED THE CAR. Since the car only had a "repairable bump" on it and ran perfectly. Simply put my common sense radar went off and I told them I wanted the car. THEN I received a $2,300.00 approx. bill for my car being parked in their lot while they did the estimate and heard from the insurance company. In the mean time no one in the shop called to tell me I could pick the car up. This is a fee I was unaware and never told by the front desk when checking in ($150.00 per day.) The fee was an additional charge over and above any work on the car included other "charges" for the estimate itself. Their response when I voiced concern about the parking fees was, "The insurance company will pay." My review to other customers: Caveat Emptor - "buyer beware." Do your homework and don't leave the car.

They fixed some dents in my Tesla and painted for around 20% of the estimate from the local…read moreRichmond Tesla authorized body shop. They did great work for a much more reasonable cost.

Great work ! I was devastated when I recked my car. Mr.Pete was so nice and kept me updated the…read moreentire time

They are by far the worst body shop I've done business with they did a horrible job on the clean…read moreup, they didn't retint my windows. They also damaged my car key I told them about it and they told me that I turned it in like that which I know I didn't. They told me they wouldn't refund me or repair my key. They didn't care horrible customer service. I had to get my car detailed somewhere else because they left glass in my passenger seat and in my daughters car seat. My door panels inside my car look like crap like. I don't no recommend at all.

Was quoted and paid for a complete paint job of my entire truck. That apparently did not include…read morethe bed of my truck. Also sincerely appreciated the trash left in the cab. The smell of the mango V8 energy drink was an added bonus to my disappointment.

Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.

I damaged the front bumper cover and foglight assembly of my 1999 Audi, (bought new and kept in…read moreperfect condition for 26 years). A "main stream" body shop said they couldn't get parts anymore and couldn't make the repairs. I was afraid I might have to part out my car over a bumper cover. The main stream shop referred me to Dayz. Dayz did a beautiful and perfect repair re-using the existing bumper cover, somehow making and finding new attachment clips, and also found parts from various online sources to repair the damaged fog light and its socket, the pop up headlight washers, and even plastic welded the cracked washer reservoir. The car was returned fully detailed inside and out and looks showroom perfect. They are very creative, resourceful, friendly and the price was very reasonable. I couldn't be more pleased and am grateful that they were able to fix everything and help me keep my classic Audi up and running.

We visited English Body Works later in the day and even though it said appointments needed for…read moreestimates, we walked in anyway and were welcomed by the owner and his daughter. We explained that a 3'x4' piece of plywood flew out of the back of a hauling truck on the Chesapeake Expressway and hit our front windshield on the passenger side and then flipped and sheared off our passenger side mirror. Even though we hadn't asked for a formal estimate, they went outside and took a look at our car and then started making calls to see if they could locate the parts. They went out of their way to help us. So, they replaced the windshield and the side mirror and they both look/work great. We couldn't be happier with the quality of service that we received. They went above and beyond for us. Thanks so much!

I needed a bumper repaired. I was able to get an appointment for a quote the very next day and the…read morerepair appointment the day after that. The work was done in under an hour while I waited. This is a family owned business. The price of the repair was very reasonable and the people were great to work with.

Booked through my insurance, received a text minutes before my appointment that it's cancelled and…read moreto call to reschedule, it's snowing so I assume that's why. I call to reschedule and the lady rudely asks my name and then rudely tells me I'm not booked and i need to book "the right way" through insurance. I explain I did book through insurance and after much back and forth, she tells me there's no way that's true unless my name is really *my ex husbands name.* I'm like oh, that's my ex husband, we're on the same insurance, it must have booked in like that for some reason cuz both of our names are on each of our cars policies. She's like oh well your car isn't even drivable so idk how are you getting here? and I'm like oh I'm already next door, and she's like oh okay well then yeah that's State Farm's fault, we'll just see you for your appointment. I come in, she's short with me and tells me to have a seat and she'll get to me soon. She doesn't. She complains about being open during the snow. I'm like yeah I'm literally on break from my 12 hour shift cuz we can't close either, but when I got the text cancelling i assumed it must be the snow. She grunts. She helps another customer who comes in. I wait. My rides still waiting in the parking lot so I'm like hey can I just leave my keys with you or should I let my ride know to come back for me? Do you need anything else from me? And she's like oh well your car isn't getting worked on for another month so idk what you wanna do about that. Insurance has them listed as a "select service option" that will come get my car and drop it off for the appointment. When they didn't try to arrange that or answer my calls, I got it there without them. They didn't provide the "select service" they advertised, they instead waited til 15 minutes before my appointment to cancel my appointment via text and then tell me I never booked with them, argue with me about my booking, tell me to come in and it's sorted and then tell me when I get there that my appointments futile cuz they won't even do anything with it for at least a month. The whole experience was unprofessional, why even have a shop manager if they can't communicate effectively. If the quality of work is as poor as the customer service, I'm sure I just saved a ton of money by NOT using these chickenheads. If I could give zero stars I would, one is generous.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

I highly recommend Alvis Body and Frame! They took amazing care of me and worked closely with my…read moreinsurance company. Their work was fast and convenient. I would recommend to any family members or friends. Thank you Alvis!!

Nope nope nope nope. Had to go back several times after finishing for small issues. Found things…read moremissed. Something they repaired actually fell off my car. Nope go somewhere else.

I took my SUV to Roy's to repair damage to the front and side of my vehicle. They told me it would…read morebe 9 days and it was 8.5 days. The work was excellent. Customer service and communication was smooth. Newly repaired and painted areas looked flawless. I hope to never need them again...but if I did, I would gladly return to Roy's.

I've been to Roys for two separate incidents now and I can only say good things. First of all, they…read moreare so easy to work with, everyone I've talked to has been kind & Madi especially was so helpful when dealing with insurance companies. They did a great job on both my hood & bumper AND on a separate occasion my drivers door. A metallic silver, to my knowledge, is known to be one of the harder colors to paint match.. but as you can see they do an excellent job and the work speaks for itself. They truly deserve every 5 star rating for what they do. If I need additional work in the future I will be back!

This was the worst experience I have ever had in my life. Took 21/2 weeks to get an estimate and…read moreafter 3 - 4 calls with no call back I had to personally show up to get it to then find out 2 weeks later from my insurance company that it was totaled. In that timeframe, I never received another communication from them. I was never told they were understaffed, which is the excuse I got or I would have selected a different location. Now, after $1,500 out of pocket for a rental car, Caliber agreed to pay 1 week of the rental without letting me know anything. After it was all said and done, the only communication I had with the guy was the one time I drove up there after never getting a call back for weeks.

Great service! Very easy process, my car was fixed quickly and everyone was friendly and helpful…read more The manager, Paul, went above & beyond to make it a great experience. Highly recommend!