They did a decent job with the repair even added back the pinstripe logo but here's my problem,…read morewhen they took off the front bumper they did something wrong to my right front LED (factory) turn signal when they put it back on cause now it hyper flashes when all the lights work and they won't fix it after MONTHS, for those asking I used the right turn signal worked perfectly normal when I drove there

This is a gem of a business in the heart of the 757. I had some touch up work done and Gene and…read morehis team ensured a result befitting a showroom and showcase standard. Prompt with appointment time and very clear communication. Observed and imparted care for my vehicle. These guys are the real deal in quality care and service!

These folks were extremely dedicated when working with my car. I wasn't the most confident going…read moreinto this business due to some other local businesses recommendation. I am glad I went with these guys and I'm going to have them do some project work for me as I paint my car. Their team was super accommodating, even giving me a ride home. They were informative and knowledgeable about the paint process. The quality of the work begets the value of cost.

Thanks Taylor and the entire Bay Custom Auto team for handling my estimate to fix/secure a front…read morebumper and realign the hood on my 2000 GMC Sonoma SLS. The work accomplished corrected some long-standing issues with my truck, and it was Outstanding! Their team completed the work as promised within a day. I agree with other reviews -- the reception area was clean, neat and professional! The receptionists went out of their way to be friendly and supportive of customer needs! I was impressed with how Taylor, the estimator and my main contact, stayed on top of my work order to ensure the work met or exceeded my expectations! Great job team for outstanding work at a great price! Thank you! Frank R

Bradley at Casey Collision did an awesome job on my car today. I would highly recommend this…read morebusiness . Everyone was super nice & took care of my issue right away Thank you !

Our son's truck was involved in an accident the middle of December. He was originally told it…read morewould be repaired the first week in January. Then told it would be repaired 14 January. He's in the military, and this is his only mode of transportation except for a motorcycle (not very practical in the middle of winter). He has leave that started two days ago, 30 January. Of course, another delay, on the 14th they said it wouldn't be ready until the 28th. So I call them on the 28th and I'm informed it wont be ready until today, the 1st of February (3 days into his leave period and no way to go on his planned vacation, with reservations). So today he receives a text msg saying it won't be ready until the 7th. They weren't even professional enough to call him. When I asked about a loaner car when I called on the 28th, because they have had his vehicle for going on 2 months, they tell me there is already a waiting list for loaners because they are so far behind. Just goes to show that you should shop around when getting your vehicle repaired. I would highly recommend a "mom-and-pop" shop over this extremely unprofessional, delinquent, customer last organization. I will NEVER give any dealership in Hampton Roads named "Casey" a penny of my money nor would I recommend anyone buy a car from them. I'm sure this attitude and unreliable service is a cancer at all of their locations.

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

These guys are PROFESSIONAL! No pressure, great customer service. The best diagnostics ever! Fixed…read moreup 2 of my vehicles. I love the way they listen to customer concerns and address them immediately. S O L I D!!!

The main reason I am giving 5 stars is because of the integrity with which the work is done. I…read moredon't feel that anyone has tried to up-sell me, or have me do unnecessary repairs to my vehicle. The turn around time is very reasonable. I noticed too that even when Bobby, the owner, isn't in the shop, his employees still check-in on me while I am waiting for me work to be done. The last time I was there, I had to wait half an hour or so for a part to come in. While that employee was taking care of that, another one came and asked me if I was doing okay and being helped. That's really good service, and it's nice that he thought to do that even while his boss was not there to see that. I don't know if they still offer this, but when I first starting using Leading Edge Auto last year, they offered a warranty through TechNet (which I did use once.) Definitely my mechanic of choice.

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.

Broke down on I64...initially thought it was a jump situation but actually turned into Tow. Tim…read morecontacted me as well as the AAA texts I received. He got us off the busy interstate and had the car on the flatbed in record time. Very professional and personable. Ride was pleasant...truck was immaculate and ac worked great. 10/10 would recommend

Dishonest. They take AAA flatbed order, required for BMWs. Show up with a tow truck and try to talk…read moreyou into letting them tow - knowing full well they could damage the car. [FYI - their flatbed is in Newport News.] Right. Neither they nor AAA would pay for that damage done by towing. THEN, they leave the AAA order open as if they are responding and leave you standing in a dangerous place until you figure it out and call AAA. Minimum of two hours lost. We've complained about this process several times. We don't understand why AAA keeps damaging their reputation by letting these liars stay on their service provider list.

So happy I decided to go to Just In Detail. Excellent service and super nice people. I had interior…read moreand exterior detailing done as well as the engine cleaned. I have a 12 year old car that is not in a garage and the engine looked brand new when they finished the job. Highly recommend this company!

Best service anywhere! Great owner and absolutely perfect job. Can't wait to bring in the other…read morecar!

Great service, responsive and great to work with. Will definitely work with them again.read more

I went and got my car fixed at this shop two days later I start smelling a burnt wire smell. They…read moretry to tell me it was my Cadillac converter and they wanted 1100 dollars to fix it so I went to another shop for a second opinion and come to find out It was a plastic bag wrapped around my exhaust pip and I feel like transmission repair put it there to get more money out of me better watch out for these shops because I damn sure enough almost got scammed by this one