European Cars of Williamsburg successfully did a difficult job on my 2009 Bentley. They…read moredemonstrated a thorough knowledge of the car when most shops won't even work on them. Best yet, the job was done earlier than expected and below the estimate! As a surprise side benefit, the finished car looked better then anytime since it left the showroom floor. A great job! Thank you!

Don't waste your time calling them. I spoke with Gus, who put me on hold immediately and I could…read morehear him talking to another customer telling him to go somewhere else for his service. He came back on the phone with me and asked me to explain my problem quickly. As I was giving him an abbreviated version of my issue, he cut me off and asked for my license plate number. I asked him why he needed that and he said so he could look my car up. I told him I didn't have it with me and told him the make, model and year of my car. He told me he didn't want to work on it because of the parts, hassle and his technicians couldn't handle older European cars. Seriously? Total crap business. Fortunately I found out how bad they are BEFORE he had a chance to get one penny from me! I consider myself blessed.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

This place does thorough work at reasonable prices. Explained things in detail and I didn't feel…read morelike I was being taken advantage of with extra services, as I've felt at other places because of being a woman.

Huge accolades to Williamsburg Automotive Repair. After thinking I needed new brakes on my Nissan…read morepassenger van and being new to the area, finding a good automotive repair shop seemed daunting. I did a search, found Williamsburg Automotive Repair, and crossed my fingers. After inspecting it was determined my brakes were fine and they called my husband to let them know it could wait. I also got an oil change and it was WAY less than I was expecting. Thank you for being an HONEST business.....we have four drivers in our home and we have found the place we will return for car maintenance. If you want an honest opinion, car care you can trust....this is the place for you!

Wow, I would give them more stars if I could. Funny enough, I was recommended to this place by an…read moreUber driver while I had my car at Meineke. I called them up and explained the situation about my air conditioner being broken and that I was looking for a fix until I can get enough money to replace the system. I took my car to them and when they checked it out, they mentioned that I shouldn't need to replace the entire system (opposed to what Meineke and pep boys told me), and that only the expansion valve and dryer needed to be replaced in it. Wonderful. They saved me so much money (upwards of $1200+ easily). The staff is wonderful. There is always a friendly atmosphere whenever I go there. I refuse to take my car anywhere else now. If I need something, I'm calling them first.

I came here on short notice when I noticed my state inspection was about to expire! They got me in…read morethe same day and completed the inspection in about 45 min. The waiting area is separate from reception but was clean and had a TV and coffee available. They did a nice job and were prompt and friendly. I'll definitely consider them for autowork in the future, although the limited hours are a little bit of a deterrent for when I have long work hours.

Perhaps not every client wants to know what is going on with their car and what the professional's…read morebest recommendation is, like I do, but it is why I have trust and confidence at Cliff's. The crew at Cliff's always go the extra mile for me and I appreciate it!

Cliff's Auto is seriously the only place I will ever take my vehicles from now on. I was so…read moreimpressed with the clear and timely communication around what my vehicle needed and how well everything was done. I could tell everyone really cared about taking good care of my car, but also treating me with respect in the process. Such a breath of fresh air! Thanks so much to everyone at Cliff's!

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

These guys are PROFESSIONAL! No pressure, great customer service. The best diagnostics ever! Fixed…read moreup 2 of my vehicles. I love the way they listen to customer concerns and address them immediately. S O L I D!!!

This is the BEST shop I've ever worked with, their honesty is so refreshing.. I've had my wrangler…read morein a few times after having gone to the dealership and other shops that could not figure out why my car was not starting! They switched out a $20 part and I have not had any problems since! They don't try to nickel and dime you like other shops in the area, they told me what was worth getting fixed and what wasn't and I will always recommend them to anyone who's looking for a good auto shop!

I recommend these guys over anyone else in Williamsburg. Extremely helpful and kind. There were…read moreable to help me on the spot which was greatly appreciated. A+ thank you!

Today I encountered professionalism which is unparalleled to any business experience I have…read moreencountered in my 8 decades of life. Dealing with car issues is not something I know about, nor have experience with, but was at the point of having to deal with the State Inspection and having to wait for it to be done. The excellent credit goes to one man: Darin Christensen. Darin was the one who set up my appointment at a time to suit me and when I arrived, guided me through the entire process, including walking me to my car in the snow! important to me: very well appointed waiting room... leather sofa and chairs with cushions (not the usual miserable plastic molds) and very clean and calm. Being treated with courtesy, and kindness by a knowledgeable, professional individual. Very reasonable prices.

I got my oil changed here. They were fast, did a great job, and charged me a fair price. I will…read moredefinitely be back!