Caliber Collision staff in Management team, did an outstanding job in customer service! Thank you for taking the time to listen first! read more

Daughter hit the back left panel of my 2026 Ford Maverick hybrid. The insurance adjuster suggested Caliber and I called and they said to bring it right in. They had my truck a week. Jerod kept me informed of everything going on. He was great. They also kept my truck in the garage in the evening and I was grateful because of the hail storms in the state during that time. There is a lifetime warranty on parts and workmanship. read more

Caliber Collision - 100% fixed - Body Shops Near Me - Oklahoma City, Oklahoma

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I can't say enough about Caliber! James helped me, kept me updated every step of the way. He had my car detailed and OMG, he even cleaned my headlights and now they look brand new and I can see better at night now, thank you James. They even did extra things that needed to be done because they saw a need. I will recommend and I will come back again if needed. Again they were great. Thank you guys especially James!!!!! read more

CAliber Collision was wonderful to deal with and my car looks great~! They were kind and helpful and brought my car back looking like new! I would definetly refer them to anybody needing repair and needing to get things done fast and professional! Sandy Edwards read more

Took my car for rear bumper damage in and they got it perfect! The people are very friendly and are willing to work things out whatever the topic may be. read more

This place Rocks! Great experience! Always kept up to date, very professional and great communication of the process! Thanks Caliber!

As easy as it is for me to review on the negative, I am also not opposed to reviewing on the positive. I left a review purely based on miscommunication. And I apologize for that, as I was given a heads up about my own insurance company before I left my car. So every bit of resistance, and delay has unfortunately been due to "The General", which I have now had the misfortune to experience. And unfortunately, have now placed the experiences burden on Chris, who has gone above and beyond to keep me looped in. One missed call and changed part was not worth any negativity from me. Thank you for doing all you can to get me back home. read more

After a lost argument with a tree involving the passenger side of my car and the rear bumper I took my poor car to Caliber Collision for repair. They worked with my insurance, kept me appraised of where my car was in the repair process and went out of their way to answer my questions. I hope I never have to have my car repaired again, but if I do I'll go straight back there. My beautiful car looks brand new! I'm telling all my friends and family to take their cars there. Thanks guys so much! E. Floyd read more

They are awesome, repairs where done on time, I was kept informed on all repairs and my car was spotless on pickup. 10/10 highly recommend.

The only place I'll take my vehicle for quality repairs! The customer service of the staff at this location is unmatched.

They work with insurance to restore my car back to looking great! Great value. Will be back

Timely and good repair work. Coordinated well with Enterprise Rental car, Farmers insurance and me. They would have gotten a five but they did not connect the windshield washer motor at the time of the-- Honda dealer plugged in. Requested a refund from Caliber. Pending-hope they settle up with me so I can recover the expense at the Honda dealer I have been waiting 7 weeks for refund. Corporate is giving the runaround LeeAnn told me they were overnighting the check for $68.39 on Monday. It is Thursday have not received. Maybe Joe the Regional mgr will get it to me The delay is ruining the rhythm of my life Refund me. Down to Less than 1 star now Received refund check today. They made it right. Rhythm is rolling read more

Great service here. I was hit and run on a parked vehicle. Who does that? Anyhow took truck to caliber collision and in a week and a half it was like new. Staff friendly and knowledgeable and went out of their way to explain how they were going to repair my truck. They also took care of arranging a rental for me. Very nice of them to care for you and your vehicle in a time of need. Thank you. read more

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The customer service here is unmatched. I honestly could not have asked for a smoother process. Kelly is amazing at what he does and communication. He let me know right off the bat that he would have my car for at least a month. I received weekly updates regarding the status, sometimes twice a week, to let me know what they were doing. Think of it this way, before I could even think "I wonder what's going on with my car" they had already reached out. I was also able to call and ask questions if needed as well as reply to the text message updates. The communication was quick, efficient and thorough. I don't think I would ever go anywhere else. If you're looking for a body shop to do repairs, Caliber is your place. Kelly will take great care of you, as well as the other associates. Thank you guys! read more

I had an accident and scheduled repairs with Caliber. The repair was covered through the other driver's insurance. They scheduled me a month out, then had not ordered any parts for my car and everything was on back order. I had two small scratches and needed a new bumper. It has now been 10 days and my car is not fixed. No one will call me back, no one will answer my questions. 5 days went to 7, then 8, then 9, now I'm being told 15. It is ridiculous. I wish I could give zero stars. read more

Thank you Ray Willingham and your Team. You said I would receive World Class Customer Service and you and your Team did not let us down. Our car was ahead of schedule and clean when pick up. Again we are very pleased. read more

I will continue to recommend to family and friends. Very helpful and friendly, clear explanation of the process.

after my review, the regional manager, Joe left me a msg to contact him. He made things right. This is the fantastic service I had always experience before recently. I will continue my business and referrals. Thx Joe read more

got into an accident wasn't able to fix my car to insurance company total my car out but the employee by the name of Erica there is phenomenal definitely give her five stars as she went above and beyond all the markings on my car she clean my car herself she is just too awesome awesome person so if y'all go to caliber collision on Northwest expressway ask for Erica she's definitely definitely going to take care of you read more

Great service after the sale! I had them double check it after a week and they got it adjusted and right back to me. read more

Caliber Collision - My white mustang. Good as new! - Body Shops Near Me - Oklahoma City, Oklahoma

They are the best. Fast friendly and more importantly the repairs were done right. Lot's of choices these days, so good to know there is a place to depend on read more

Warning... Do not take your vehicle to this body shop. The owner,James, is a shady business man. He promised my car to be done in two weeks. After two weeks, the work had not even started on my car because he ordered parts for a completely different make and model vehicle. I finally got my car back after 1 month and the driver side mirror rattles, and James put a vinyl trim around the door himself. The trim has bubbles in it and looks terrible. I had enough with his company and took my car some where else to be finished. Never once during the time he had my car did he call me and update me on my vehicle. Please do yourself a favor and go somewhere else. read more

I just have to give a real big shout out and thank you to Erika!!! She was amazing at making sure she helped me with everything! I can't thank you enough for all your support though the process! You rock girl!!! read more

The worst body shop in Oklahoma City because they were: a month behind fixing my 08 Honda Accord, collected $2000.00(two deductibles), $1100 out of pocket expense for unrelated damages, and collected $8200 from Farmers Insurance, but a baseball dent on passenger side was not fix, minor dent on rear bumper was not smooth out, but painted over. A $30 aftermarket phone swivel was stolen, coolant line from replaced radiator was too short and was not properly clamped busted on the highway after a week I picked my vehicle from Caliber. In short, collected about $11,300 from deductibles and insurance for collision and hail damage claims, but a cracked windshield was not fix, dent on fender was not fix, minor dent on rear bumper was not fix, busted coolant line from replaced radiator, over a month behind from original finish date. Dont go there. read more

If you are in the need of a body shop, Caliber Collision on NW Expressway in OKC is excellent. From the moment you arrive and chat with Tammy at the front desk to discussing details with John, the manager, to working with their customer service team, Phillip and Tevin Gaines, they take care of any question you have and consistently update you on the status of your car. I was very pleased with the overall customer experience and the quality of their repairs. They are also readily available to do with any follow-up questions or concerns. I am very happy with their service and I know other customers will be too. Rob Griffin read more

THE BEST SERVICE!!! I love this place so much! I'm really stupid and locked both my main keys AND my extra keys in my car at 7 o'clock at night and I called cause they were near by and they came and unlocked my car for me FOR FREE! I tipped of course but still! They were super nice and I appreciate this company very much! They really saved my life. Everyone go give them some business!! :) read more

What a disappointment. My bumper needed to be replaced after I was rear ended. Caliber had my car for a week. I got it back with deep scratches on the new bumper. Text updates? Cool idea, but never got any. My husband had to keep calling over and over to get an update. One positive is that they were friendly and hey cleaned the interior of my car really well, but didn't clean the windows. They also cleaned the exterior, but it looks like it was literally just hosed down and not actually washed, so there are water spots all over it. I wouldn't care if they hadn't cleaned my car at all, I'm just irritated that I got a "new" bumper with scratches on it. Like, I'm glad the huge dent is gone, but is that what you call quality work? Ha. Obviously, no one cares about their work anymore. SO, I cannot recommend Caliber Collision. Hopefully there isn't a next time, but if there is, my car is going somewhere else. read more

They were AMAZING! Kevin made sure I was up to date on everything that they were doing to my truck. Very friendly and excellent customer service through out the whole place. My truck was in for a previous accident that was "fixed" at another collision center and Kevin listened to my issues and was able to find issues that the other collision center "failed" to see or fix. I will definitely come back and let everyone know how AWESOME they are. Picked up my truck and it was very clean...inside and out. read more

Worst experience I've ever had with a body shop. 3 months they had my car and once finished it looked horrible. The whole experience was a nightmare. Finally my insurance let me take it to a dealership and had all of the horrific shady work redone . 4 months later I had my car no thanks to Calliber. read more

Don not take your car here for repairs. The quality of the work itself is acceptable, but the customer service is beyond pathetic and the management of the business is deceptive and dishonest. I took my car in for a small repair to the driver side door and front fender. I explained before taking it that it would be putting a family of three down to one car during the repairs, and that one car was a rental that I was paying for myself. I was assured that they would order the parts ahead of time and have my car in and out in two days. I dropped my car off on a Wednesday. On Friday I called to check on it and they said it would not be ready until the next Wednesday. I called on Wednesday and they said it would not be ready until Friday. I called on Friday and they said it would not be ready until the following Monday. I called on Monday and they said it was still not ready - nearly two weeks after I dropped it off. I went over there in person and spoke to the manager Ray. Eventually I discovered that they had painted the parts for my car gold - my car is blue - so they had to reorder the parts yet again. Ray told me that he would pick up the charges for my rental car and pay for it through the Saturday that had just passed. He even called the rental car company while I was sitting there and told them to bill him for the charges. He said he would have my car ready the following Wednesday. I called on Wednesday, and yet again my car was not ready. I finally got it back on Thursday - over two weeks after I had dropped it off. A few days later, I received a call from the rental car company that Caliber Collision had declined to pay the rental charges they had agreed to and were only going to pay for 4 days of the charges, so I was left to pick up the difference. Never once during this entire process did I receive a phone call or email from Caliber Collision. I had to contact them myself every time. Management is extremely dishonest and deceptive. Beware. read more

After more than six weeks, I was finally able to pick up my vehicle from Caliber Collision at 8020 NW Expressway. I called several times after they kept pushing back the completion date and quit sending me updates. Now my gas cap is loose and needs to be repaired. This is unacceptable for the amount of time I had to wait. They did offer to pay for a rental car because it was taking so long, but I didn't trust them after I received text messages after business hours with little to no explanation as to why my car's repairs were being delayed. It looks like a nice place and is a chain, but the service was absolutely terrible. Do not go there. You'll regret it. read more

The staff is extremely friendly and easy to communicate with. I never had any worries or questions because they kept me informed throughout the entire process. I would definitely use them for all my future car repairs. read more

Highly recommended so took my car here, went to get it and it was not up to quality. I did not take it. The manager Ray and the guy Phillip in charge of my account assured me it would be redone and done correctly. Took them a month total but I left with my car looking brand new. Ray and Phillip held up their end of the deal. The PDR on my car looked great not 1 dent in it. Only problem was on the way home the trim on my car door pulled apart. They didn't get it stuck on properly so had to take it to Ford house to have the trim put back on. read more

I recently took my Toyota pickup to Caliber Collision and I am very displeased with their work. When i went to pick it up from Caliber, the truck had white over spray all over it. The estimate stated that the rear wheel was to be replaced due to damage in the accident. The wheel was simply repaired and painted..... THE WRONG COLOR! My wheels are matte black and the repaired wheel was gloss black. The estimate also stated that both rear tail light housings were to be replaced. Only one was replaced, the other was not. When asked why both weren't replaced, the owner stated that they buffed the CRACKS out of the light housing. The rear bumper was replaced as per the estimate, but the plastic piece on top was only partially replaced. If I were to rate this repair, id give it 0 stars. we were also told we would get updates on monday, wednesday, and friday. They had the truck 13 days and we had 2 update phone calls. This is unacceptable. read more