I am extremely happy with their services and staff! Steve M you are the best!!!!! Thank you for take such great care of my moms car.... Oh and Mari your are such a gentleman, thanks for waiting outside with me till my ride arrived :) Hands down recommend this location, very professional staff! read more

Frank was very helpful when finding parts for my 8 year old modified Jeep. The parts were hard for him to find, but he found them. He kept me updated when my Jeep was being serviced via calls and messages. I was worried my Jeep would still have problems after it was fixed, but it seemed fine on the drive home. They did a really good job. The person who shuttled me and the ladies at the reception were also very nice. read more

Glad I came here for repairs! They got my car done quick. And the process was super easy. They where giving me text updates and phone calls. I couldn't have asked for better communication! read more

I am extremely happy with the service and quality of work. My car was hit whiled parked, and the damage to the rear bumper, tail light, and side panel also messed up the rear protection sensors. Everything came out perfect, including a custom two-toned paint job! Service advisor, Steven Marth, kept me updated almost on a daily basis. He handled all communication with insurance company and car rental. Thank you Palmdale Caliber! read more

Caliber Collision - Beautiful job! Thanks Caliber and SA Steven Marth - Body Shops Near Me - Palmdale, California

Great customer service. They kept me informed through the entire process. Highly recommend!

Went to this place because I had a warning light come on after leaving another car shop. I was treated with so much respect and got help and service immediately. All of my questions were answered and the wait time was quick. They have a very clean waiting area with coffee and they continue to update you on your cars progress. Thank you Tracy for all of your help and amazing service. I will recommend this shop to everyone who has car issues in the Palmdale area read more

Caliber Collision - Body Shops Near Me - Palmdale, California

after almost 3 months I pickup my car with noises in dashboard and messy and dirty. read more

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My car was parked and got hit, and I brought it into Caliber Collision after a friend recommended it to me. Even though the part was on back order, they hooked me up with sweet rental deal. 5 stars for their customer service, Sarah helped me out a lot, thank you! read more

Frank Rosas Jr. was very professional and patient with me throughout the whole process. Reassured me of any worries. Gave me a fair estimate and kept me informed. Would definitely go back to Frank again. read more

Their customer service was good, and the rep was responsive. But the repair not good. I was referred to them by my insurance company for a minor door repair to my Lexus SUV. After I picked up my car, I noticed that the door closed correctly but the wind noise that was only present after the accident was still there. I returned the Car and they fixed the noise by replacing the seal. Now just over a month later, my door is not closing correctly and has a loud clunky sound AND I have to use more force to get it to close right. Nothing else has happened to my car, it's as if they just did a poor job on the repair read more

I never expected to be in an accident especially after just barely purchasing my vehicle in May of this year. Without much experience or knowledge about the procedures or cost of fixing my car I looked around for a body shop that was the right fit for me. What sold me to this store was the inviting experience granted to me by Stephanie and the staff at caliber collision. Stephanie gave me all the help and information I needed to get me back on the road and to make my vehicle look brand new again. I can't thank her and the staff here more than enough for giving such a great service for me and for everyone I know I will recommend to this place! Thank you! read more

Had some questions about some recent work done on my car. Made an appointment to go in. Turns out my issue has nothing to do with the repair Caliber did. But I was so grateful for their outstanding custom service helping me figure out my car issue and giving me a recommendation. Thanks Caliber read more

I had been re-ended while driving my Wife's BMW X5 and it suffered enough damage that there was the possibility of it being considered a total loss by our insurance... But I was determined to fight that issue as this is a very rare 7-seater X5 with all options and in perfect condition prior to the accident. Steve was incredible and from the very beginning treated me like an old friend. Bottom line, not only did they do an outstanding job of totally restoring our X5, we got it back fully detailed! I've dealt with other Body Shops in the past, and have never been more pleased than I am with Caliber Collision. read more

Caliber Collision - Rear-end Damage... now Good as New! - Body Shops Near Me - Palmdale, California

Had gotten into a little accident at the beginning of April. Got recommended by my insurance & Wow did they do an exceptional job at fixing my car! They really know what they're doing highly trained personnel & great customer service. I kept getting updates on the process of my car & when I went to get it, Steven gave me a whole run down on what they did to itdefinitely met my expectations also all of their work is back by a lifetime warranty. Bottom line I HIGHLY RECOMMEND!. read more

Caliber Collision - Before - Body Shops Near Me - Palmdale, California

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BIG thanks to Brian and his team at caliber collision - Palmdale. At first I was weary because it was a "chain shop" and that tends to scream impersonal and inconsistent service. I was totally proven wrong. Everything was straight forward and transparent. I was given close to daily updates via phone call and/or text. They initially estimated a turn around time of 5 days, but actually called me on the 4th day saying then could have it ready by the end of that same day. When I came to pick up and saw my vehicle it literally looked like it just came off a new car lot. Not only was everything repaired to OEM spec, but the exterior AND interior was detailed! That was a huge plus. They also stand by their work. Brian reviewed the repairs with me And reminded me of their Backed warranty With their repair which gave me additional peace of mind. Definitely referring them as needed! read more

Mario and his crew are fantastic! Dropped my car off on Wednesday and picked it up this afternoon! I was involved in a small accident , which was not my fault , and did not have rental car insurance so these guys rushed my car in so I wouldn't have to rent a car. They did a wonderful job and I would recommend them in a heartbeat!! Thank you again ! read more

I brought my car to caliber collision in Palmdale last month. Got a quote from Stephanie which was more reasonable then some of the other places I went. Brought my car back the following week told me it would take a week. She's awesome she kept me updated on any parts that might've been delayed in getting my car done. I had it by the end of the week like promised couldn't recommend them more. read more

Took our Camaro to Caliber after an accident. Steve was amazing at constantly communicating with us everything we needed to know about our car and what work was being done and when. Very professional and top notch in customer care. We knew our car was safe with him. Would recommend to anyone in the Antelope Valley. read more

Frank was amazing!! He recommended a few options for me and made sure I got what I asked for and more!! My entire driver side was looking pretty bad from an accident and now thanks to Frank and his team you can't even tell there was anything there!! Thank you thank you thank you for hooking it up!! I will definitely be going back if I ever need anything and I'll be recommending Caliber Collision to any friends and family that may end up needing work done!! Y'all are amazing!! read more

I took my Mercedes in for front and back bumper damage cause my a faulty electrical gate. Steve checked me in and help me front start to finish. They were able to get a hold of Enterprise rental car to pickup rental. He kept in contact from start to finish of vehicle. Front office staff was helpful and polite as well. I wasnt able to pick car up during week so Steve and Tracy came in on Saturday to accommodate me with picking car up on Saturday morning. I am definitely recommending Caliber and their staff for your auto repair needs as my Mercedes looks brand new. read more

Caliber Collision - Body Shops Near Me - Palmdale, California

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My car had a dislocated bumper where the clips were broken and scratches. I met with Jose and he assured me the problem could be repaired. He was professional and efficient in taking my information, evaluating my car, and completing the work; dropped my car off on a Monday, and it was ready by Wednesday. It was a great experience doing business with Jose, Thanks! read more

So a bit of a background on my story, I literally have a car from hell! Someone is always crashing into it (happened at 2 months when I bought it) or I'm crashing into someone! Either way there's always something happening to that car!! Since I've had the car I've become pretty familiar with caliber collision... the first accident they repaired my car so nicely it looked brand spanking new... unfortunately I've been there every year!!! But thank Goodness they're a great company and their staff is unlike any other! Specifically speaking about Mario! This man has THE BEST customer service! every year that I've gone in to have the car repaired he's taken amazing care of the car. The car comes out looking perfect! The work ethic that he provides is beyond what you could ask for! Mario will go above and beyond to make sure that your car comes out exactly like you want it! I really can't thank him enough as to how much I appreciate all the hard work and care he puts into making sure my vehicle looks amazing. Like Allstate says you really are in good hands when he's the one in charge of your vehicle! This company truly shines because of people like him! Best wishes to the company and I pray for continued blessings on Mario! #bestinthebusiness read more

Caliber Collision - Car - Body Shops Near Me - Palmdale, California

This place is great. From service to finished work, this establishment stands tall. Staff is professional and very courteous. I highly recommend them. read more

Only place I refer when asked about repair shops. Stephanie Rodriguez has all the answers and really helped me out throughout my whole experience at Caliber Collision. 10/10 job from everyone at this shop! read more

Showed up today approximately at 5:43 pm and was told by the receptionist that I wouldn't be able to get an estimate today because the individual who would normally do them was finishing up his day. I left work early in the San Gabriel Valley to make sure I showed up before they closed to get one. Maybe management should change their business hours of operation to 7-5:30 pm to accommodate estimators who like to finish up their day early. Sad how one individuals work ethic can simply ruin the first time experience dealing with Caliber. read more

I was rear ended on the freeway and my insurance recommended Caliber Collision for the repairs. The service was great, they stayed in touch with daily text updates and the car was done a day early. When I picked it up it had been completely detailed and was spotless. Brian was my contact person and was very professional as was the you g lady at the reception desk. I would recommend anyone to use them. read more

Very friendly employees. Very knowledgeable with how to handle the situation. I'm glad they were able to help me throughout the process with any questions I had and handled everything in a timely manner. read more

I'm not one to make reviews but after my experience at Caliber, they deserve all 5 stars. I had gotten in an accident and at first reached out to another local autobody shop, however they were inattentive and uncaring about my situation. I decided to do my research and found Caliber Collision, I felt taken care of immediately! Their location is clean, and their staff is extremely friendly. Shout out to Sarah who made my experience at Caliber a great one. read more

Caliber bought out Squirty's Auto Body & Paint and that was one of my go to paint shops but, not any longer because I recently came in for an estimate and was treated rudely by the estimator ( tattooed Latina woman). I made an appointment for an estimate and they ignored me over an old Mexican gentleman who just walked in without an appointment after waiting for over 35 minutes. Then to add insult to injury was given an estimate that was over $1400 more than Critical Car Care & Westside Auto Body , plus I thought was south of the border ; they no longer has the professional attitude that Squirty's had . Not recommended ... read more

The best service I've had in years. Felt like one school. Brian was excellent and kept me informed several times a week. Beautiful job. Repair on back of car was perfect. They even turned in my rental car for me back to enterprise. Thanks Brian great job! read more

Do not know where to start! I'm so incredibly happy with the service Caliber Collision provided to me! They made a very stressful situation so much easier, Thank you to Stephanie at Caliber for keeping me in the loop when it came down to any updates or concerns with my vehicle, I really appreciate that! Communication is always key and they did just that! They're service was quick and efficient, got my car earlier than expected!! Which was a plus! Thank you to the Caliber Collision Team you guys are awesome and I would highly recommend your services! read more

Been here before unfortunately but I can say this shop is consistent!! Wonderful customer service and my car looks like new! Thank you Mario! You're amazing! read more

I was in a slight fender bender and my insurance recommended I bring my car to our local Caliber Collision. Literally moments after hanging up with the insurance Yessi from Caliber called me to schedule me in! It was fast, easy and I truly felt like a made a new friend. Upon arriving to my appointment Daniel wrote my estimate and I was on my way back home before I knew it. Thank you Yessi and Daniel for your GREAT customer service and for making this experience a good one! read more

I recently had the opportunity to use this new local business due to an unfortunate event resulting in some cosmetic damage to my vehicle. Upon receiving a call that the vehicle was ready for pick up I went in to inspect the car, while inspecting the car I found some minor issues I wanted to be corrected(I am EXTREMELY picky when it comes to my vehicles, most people wouldn't even have noticed the very minor issues). However the manager was very understanding and willing to take care of the issues to have my complete satisfaction. Due to the inspection being just before closing hey kept the vehicle over night to correct the issues the next day. I was then contacted the next day that the car was ready but due to my work schedule I would not be able to pick the car up and return my rental until the next day. At this point Danny and Ryan were extremely generous and offered to deliver my vehicle to me and return the rental for me due to the delay and get me back to my "rhythm of life" as soon as possible. If I ever need additional work in the future I would gladly return to caliber collision. read more

Great Service. Was very pleased with their work. Everyone was pleasant to talk to and they were always available to answer any questions I had. read more

Please read before deciding to have Caliber Collision repair your vehicle. After initiating a claim with my insurance company I took my car to Caliber Collision to get an estimate. My car was less than two months old and had 1,500 miles on the odometer. I decided to have a minor crease in the driver's side door repaired because it remained noticeable after a paint-less dent repair attempt. Caliber Collision inspected the defect and told me it would take one day to repair. The defect was circled with a marker and then a small free form area of the adjacent front fender was drawn to identify a paint blend area. Fifteen days later I took receipt of the car, with multiple issues still outstanding. Here's what happened: I was called the day after dropping my car off to let me know that my car was being reassembled and then had to be washed before pickup. About two hours later I was informed that there was dirt in the clear coat and it would have to be resprayed. I confirmed that this meant disassembling the car again, but it would be ready the following day before lunch. I was notified at 1:00 the following day that my car was still baking and then had to be reassembled (again) and washed before pickup. A few hours later I received a call saying that they can't match the paint color. Hmm... This string of contradictory communications raised a red flag so I asked to see the car. I was led out to the shop floor and I asked where my car was. They pointed to a vehicle that had the entire front bumper cover/grille assembly and headlight removed and the clear coat stripped from the entire left side of the vehicle - front fender, driver side door, and rear door! The two small areas that were circled when I dropped the car off had now grown to the entire side of my car being repainted. In disgust I told them I had to leave and walked out. The growth in repair area from what I was initially told was never communicated to me and I believe the "dirt in the clear coat" excuse was used to buy more time in trying to match the paint color without admitting their unsuccessful attempts. One week after dropping my car off for a one-day repair I was told it was ready for pickup. Upon inspection, I immediately noticed obvious problems with how the interior driver and rear door panels had been reattached to the doors. Thick foam insulation was sticking out of the top corner of the rear door and there were fasteners missing from the front door. I then noticed a dent in the driver's door sill rocker panel. So much for my car being ready for pickup - my car was not only hastily reassembled with absolutely no quality inspections performed, it now had additional damage that needed to be repaired before it was ready for pickup. After taking another week to fix all of these new issues I was told (again) that my vehicle was ready for pickup, along with a reminder that my $500 deductible payment would be due. Upon inspection, I verified that the dent in the driver's door sill rocker panel had been fixed and both interior door panels had been reinstalled correctly. However, I discovered clear coat flaws (dust/dirt) in the fender and both door panels. I also noted that the exterior lower plastic door molding was not sitting flush to the door panels and there were also tool marks in the plastic molding. The double-sided tape used by Caliber Collision to reinstall the lower door moldings was thicker than the OEM's preventing the moldings to sit flush with the door panels. The tool marks were obviously caused by carelessness and using the wrong tool to remove the moldings. I was also informed that they had replaced the driver's side mirror and the plastic upper garnish trim on both doors, and that they had taken the car to the local Subaru Dealership to have a diagnostic trouble code (DTC) reset. Not sure why they replaced the mirror because it had been removed in order to paint the driver's side door. Similarly, the plastic upper garnish door trim pieces were less than two months old and if properly masked, shouldn't have needed replacement. Regarding the DTC code - this is where another red flag got raised. I was told that my car came in with a DTC code. However, the first time I was told my car was ready it had not been taken to Subaru to have the code reset. It was only taken to Subaru after the first failed delivery attempt. Being informed that my car came in with a DTC set seemed suspicious so I contacted the Subaru service department for a copy of the repair order. It stated that "No DTC detected and all sensors are working properly". Even though there was no DTC code to reset, Caliber Collision submitted a supplemental bill to my insurance company for Subaru to reset a code that wasn't there, and to "Recalibrate Blind Spot System". I also verified with the Subaru service department that a DTC reset and recalibration were not performed, as they were unnecessary. read more

I tried to get my car fixed here. I'm so confused and scratching my head. I met with Steve when I got there, he seemed great and understood my concerns and told me he'd do research and call me back. I waited around 5 or 6 days for a return call but never got one back. I called and was told he was not in and l left a message. You know when you leave a message and you're pretty sure they didn't really write it down? That's how it felt and of course I never got a call back. I called again, he was out to lunch, I called again, he was there but then she got back on the line and told me his on another call, I told her I'd wait but ended up holding so long I had to hang up. I called again and he was unavailable. I just decided to go in. I didn't know if he was getting the messages and blew me off or if the front girl had a problem with me. Steve came out, said they were super busy and short handed, but never really found out who was blowing me off. Steve gave me his cell phone and said I could just deal with him. I decided I would let them work on my car, I had an appt for 11 am but Steve said to make an appt but bring it in whenever. I brought it in at 2pm and was told "your appt was at 11am" my goodness, Steve said "bring it in anytime but just make an appt." So, I have my granddaughter and a friend in the other car waiting for me, they took care of people that came in after me and the girl at the front desk just made me wait. I asked her how much longer, she said a couple mins, I waited a couple mins. I really needed to go, my friend had to get to work and my granddaughter was getting impatient. I asked how much longer, she said a few more mins, geez, what? waited, then finally I just had to go. This was ridiculous! I got my key and left. I texted Steve and told him I had to go, he never replied. I called and left a message, he never returned my call. I verified I called the correct number..just in case. What the heck happened??? I was going to let them work on my car but I guess I wasn't that important. Bummer. They NEED a new person at the front desk! read more

This is my first time doing business with Caliber Collision and let me tell you it won't be my last if I ever need any auto body repair for any of my vehicles! From the moment we brought my wife's 2015 Toyota Corolla S for a repair we felt right at home with how Steve handled our check-in process. He went out of his way to ensure that he covered every aspect of the repair and I really liked how sincere and honest he was with us. We appreciate how the overall repair was handled and the beautiful finish result! The timing of the repair was as promised and on the day we scheduled to picked up our vehicle, Steve made himself available to personally ensure that we were satisfied with the result... Steve and Caliber Collision delivered a HOME-RUN and we couldn't be more happy with the results! THANK YOU TEAM! read more

Great work and Great customer service and fairly priced. My mustang fenders had to be replaced and they knocked out the job in 24 hours as promised. Young woman at front desk greeted me promptly. Young lady that inspected my car for estimate had good energy and went above what was originally promised. Thanks again! read more

Although I didn't end up getting work done on my car in their shop, I have to write a review to give props on their amazing customer service! I called to ask for a quote on how much it would be to replace a broken window in my car. I was given a quote for the service, which was pretty standard for the work being requested; however, they recommended a cheaper vendor that they've utilized before, and I couldn't believe it. I thought it was cool that they wanted to save me some money and knew someone who could help me. They are very honest, and I appreciated them giving me a referral to someone else. I called back to thank them for their excellent customer service. The work done my car by the other vendor was fantastic. I can't thank them enough for being professional and helpful! read more