Caliber Collision is an outstanding business. They perform high quality repair work. They have excellent team work that is apparent when you see how they interact with one another. They are professional and friendly. Having to bring your vehicle into a collision center is usually not an experience anyone looks forward to, but you will be in great hands at this establishment. read more

I dropped my car off on December 23rd and didn't get it back until January 12th. The original completion estimate was December 30th, then it was pushed to January 2nd, then the 5th, then the 6th, then the 8th -- and I only got clear answers after I called and pressed for an update. I understand delays around the holidays, but most of the hold-up was due to the shop ordering the wrong parts multiple times. When I expressed frustration, I was told "it happens in the parts world," which didn't really address the impact on me as the customer. The repair work itself looks decent, but the timeline estimates were far off and there didn't seem to be much consideration for my time. They also do not provide loaner cars, so you're left paying out of pocket without any reliable idea of how long you'll need one. If you use this shop, just be prepared for delays and plan transportation accordingly. read more

Turned in on a Thursday afternoon and it was completed by Friday at close. Car looks brand new. Washed and cleaned. Friendly and helpful.

I have worked with Becky at this Caliber Collision location twice now and they have exceeded my expectations both times. Becky is great to work with and made sure to update me with any change as soon as possible, and provided me excellent customer service. They took my car from an un-driveable smashed mess to exactly how it looked before. Highly recommend Becky and this Caliber Collision location. read more

Had my car for way longer the what they said they would. They were supposed to be done on 3/11 now not finishing until 3/16. I'd recommended going anywhere that they know what they are doing and don't take 30% longer than the estimated time. Pick up was even worse told to pick up my car at 5 it is now 5:50 and still no help. The lady at the desk has been the worst person to deal with very rude. Told me my car would've done in 15 minutes still had been over 30. NEVER COME TO CALIBER. read more

Counter girls lie body shop do horrible work ... made a complaint with the BAR terrible customer service

Unfortunate events lead us here , but fortunately found good people and great service ! Someone who has no right being on the road backed into my car bummer. Thankfully no one was hurt , besides my poor car . My insurance said to go here , and I ccross checked on Yelp . They were responsive and friendly. They completed the estimate and the work as expected and on time . They did a great job !! Thank you :) read more

I called ahead of time and specifically informed I needed windshield repair and it will be out of pocket. They advised I could do a walk in or book an appointment online. I sent my husband to the appointment where they don't do windshield repair there and gave a mobile service number for caliber auto glass. It was a waste of both our time! We will go with a different glass repair service. read more

**AVOID THIS CALIBER COLLISION LIKE THE PLAGUE--A BRUTAL CAUTIONARY TALE** Dear Yelpers, if you value your sanity, your money, or the faintest shred of dignity, DO NOT under any circumstances let this Caliber Collision touch your car. Honestly, you'd be better off letting a blindfolded toddler armed with finger paint and a hammer handle your repairs. If Yelp allowed negative stars, this location would be drowning in them. Buckle up--it's about to get spicy. My husband was in a car accident. Life happens. But instead of moving forward with a nearby location, we were steered (pun intended) to *this* hellhole in Rancho Cordova because they're supposedly "better equipped" to handle Fords and are contracted with our insurance. Hindsight is 20/20, and choosing them was akin to pouring gasoline on a dumpster fire. The nightmare began smoothly enough: a quick estimate in mid October and a promise that they'd need until October 28th to fix the car. Fine. Reasonable. Peachy, even. They assured us all parts were pre-ordered and ready to go. But folks, let me tell you: it's now **November 15th**, and our car is still trapped in their incompetence factory. Why? Because this operation is run by the Three Stooges--only less funny and far less competent. Let's break down their masterclass in failure: 1. **Week 1**: They discovered "additional damage" (sure, fine, we're reasonable people) and extended the repair deadline to November 8th. Okay, no biggie. We're patient adults. 2. **Week 2-Today**: Cue the excuses. Bryant and his crack team of excuse-makers bombarded us with a *comedy* of pathetic delays: - "We're painting today... oh wait, never mind!" - "Someone called out!" - "Oops, we ran out of paint!" (Seriously?!) - "Next week, we promise!" Each week, the car's release date gets pushed back like clockwork, all while my husband loses income because his work vehicle is held hostage. At one point, we asked them to release the car so we could handle the calibration ourselves. They refused. Why? Because they're either clueless, indifferent, or both. To make matters worse, the customer service is straight-up **abysmal**. My husband called to discuss the endless delays, and the response was a masterclass in rudeness and condescension. Bryant was conveniently unavailable, and the manager? Even more useless. These people must take a seminar in how to brush off customers with generic phrases like, "We understand your frustration." Newsflash: *you don't understand squat*. If you did, you wouldn't have royally screwed us for weeks on end. Now, instead of releasing the car today as promised, they've told us to wait until Monday. MONDAY. So, yeah, I'll be spending my weekend seething while Bryant and his crew presumably sitting on their hands, and failing to do their jobs. At the end of this circus, we'll owe them a $500 deductible. And let me tell you, Caliber Collision Rancho Cordova: **I hope every single cent you get off this repair brings awful karma into your business.** Final advice: If you even *think* about taking your car here, slap yourself, take a deep breath, and find literally *anywhere else*. Save your time, your money, and your sanity. This place deserves to be shut down, demolished, and turned into a parking lot because at least then they'd finally be good for *something*. read more

Had to bring my car back after repairs to redo a paint job. The person who originally did the work had to know what a crappy job they did and likely didn't think I would notice. They were supposed to call me when my parts came in back in October, I waited . No one called. When I called my insurance company to tell them about the crappy paint repair. Bryant then called me back to schedule an appointment to bring my car back in. I asked him why he never called to tell me the part and my license plate frame came in and he said he did. I said no you didn't. He said he did. I said, did you leave a message? I have every messages and missed call on my phone from 2023 and I was waiting, you did not call. I was glad he was not in when I brought my car back and I was able to speak to Matt. It's really awkward working with someone who blatantly lies. I showed Matt my paint issue, he acknowledged my concern and my car was repainted and looked better. Whom ever did the work the first did an awful job. I have posted the before and after photos. This wasn't the first time using caliber collision but it was the first time using the one in rancho. If there is a next time I will go to an alternate location. The ladies in the office were nice and helpful. read more

Caliber Collision - The completed repair of the repaint - Body Shops Near Me - Rancho Cordova, California

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If I could give zero stars I would!! Rude and disrespectful staff with no compassion for clients dealing with insurance companies! They are quick to accept your business but lacking in follow through and communication. My vehicle was damaged, and was informed that this location worked with State Farm so the process should be streamlined and quick, as it was. They repaired my vehicle a few days sooner than expected, I appreciated that but didn't expected their representative to harass me multiple times to pick up my vehicle or I'd be charged for extra days after completion because they had pulled my car out front and didn't wan to put it back on the lot (over the weekend which they are closed). I had scheduled to pick it up on the date I was quoted on drop off, didn't have the availability to get it sooner due to my work schedule, had to leave work to get my car do to there lack of communication and professionalism. The drop off and pick up process was ridiculous, the staff inside the building are completely unprofessional, everyone in the main office walking around talking loudly about clients. Wouldn't recommend this location, have had better experiences with Caliber! Jimmy and the management need to be trained in communication and preparing for drop off! read more

Where do I begin? Well, this all started when a careless driver swung his door too wide and dinged my right rear passenger door. Luckily, I was sitting in my car when it happened and got his insurance to pay for the repairs. Caliber Collision in Elk Grove did a fantastic job years ago when my car's rear bumper got damaged. Naturally, my choice for this repair goes to Caliber Collision based on my previous experience. Sadly, this time around it is different. Even well-known companies do not guarantee you quality service anymore. Here's my experience with Caliber Collision 11230 Trade Center Dr, Rancho Cordova, CA 95742. Pros: * Friendly staff. Nicole, the manager, is easy to work with and she gives timely advice. * The location is close to the area I live in. * Gives you courtesy rides pickups and drop offs from your residence. Cons: * Poor workmanship. My mistake, I asked if they could complete the car repairs a day or two sooner. As a result, they did an extremely poor paint job. The paint is rough, sticky, paint drips, pits, and feels like dirt got mixed in the paint surface. Very frustrating. Nicole used the excuse that I rushed them, so they were not able to do an excellent job. Nicole is a nice person, but I argue that companies should have a quality inspection process before turning the car over to the client. I told her that I am not too happy with this result. She offered to bring my car back so they can polish it a week later. * After taking the car back that day, I also noticed my brand new (only less than 600 miles) car's interior is messed up. Whoever did the so-called free detailing service used a rag and cleaner that left residue on the interior glass and console vents, chrome, and plastic finishing (see attached photos) It looks horrible -- I was so livid! At this point, I don't believe this Caliber Collision shop is staffed by professionals who knows their job. * I took the car back to Caliber Collision a week later and they completed the polishing. It looks good this time but as soon as I inspected the car inside my home garage, where there's not as much glare from the outside sunlight, the area they polished shows quite a bit of swirl (see photo.) I told Nicole I will bring it back again after I take care of some personal business. What I want to happen next. Caliber Collision fixes the problem to my satisfaction. Going back many times to fix quality problem issues is unacceptable. I also want Caliber Collision to pay for professional detailing to clean up the mess their detailer has caused. Will I recommend this Caliber Collision branch? That depends on how they fix and address the problems I mentioned. I will update this review once I get my issues resolved. read more

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Went to Caliber to do repairs after a car accident. They were responsive and completed the repairs a day earlier than expected.

I can not recommend this place enough! They went above and beyond to help make my car look pretty again. Becky was excellent to deal with.... I will be a customer for life. read more

I had the best experience at caliber collision on Fulton Avenue. I worked with Joe Sanchez and another guy that worked there named Joe... They were amazing! The back of my car was hit. They totally fixed it kept me in the loop told me when it was gonna be ready how long it was gonna take and they were right on... I highly recommend this place and these two guys they were amazing. I would recommend anyone to go there. I can't say enough if I could give them 10 stars I would! It's so hard to get good customer service these days and these two guys were excellent! read more

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I have been to numerous places to have my car worked on and I always dread it. It is worse than going to the dentist. But once I pulled in to Caliber I was greeted with nicest woman at the desk who checked me in and told me to help myself to some coffee while I wait for Tyler to come out and assess my car. As I sat drinking my coffee and reading a magazine I was interrupted by the cutest human being. Tyler welcomed me with a big smile and walked me to my crunched up car. He told me everything would be okay and made sure I stayed positive. The bid came in a little under the competitive bid, but honestly even if had been a little higher I probably would have paid it because I felt safe bringing my car to Caliber. I highly recommend this place! read more

About three years ago, they replaced my front bumper and I noticed it had a tint of green to it so thankfully they took it with no hassle and told me they would repaint it. The estimated time was two days. There was a miscommunication about my pick up time (no big deal) so they put me in a rental and then told me it was going to take another day. No worries, right? Well, their customer service is nice and accommodating but my bumper has a bunch of weird chips on it now. My guess is air bubbles? My paint matches though... I was told it faded and that they had switch up their paint. Good thing they have a life time warranty because their body shop sucks. Oh and my emergency fund was stolen from my center console($30). I guess I'm the dumb one for forgetting to remove it and trusting a company. read more

Caliber Collision - Body Shops Near Me - Rancho Cordova, California

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This was probably the best experience I have ever had from a body shop. Tyler was thorough and very professional. I will definitely recommend Tyler and caliber to my friends and family. Daniel J. read more

My car has been broken down since January and with all the shortages has taken a minute to fix and I went in to check on it (I was definitely upset), Nicole the manager came out and helped me with all my concerns in a super professional way. I was most definitely hot when I came in and had plenty of questions which she answered and helped me understand why they were taking the time they did! Thanks again Nicole for the great service and the professionalism! -Rav 4 guy read more

They were quick and friendly and did great repairs on my car. I would recommend them to anyone who need body repairs done!!

My car was side swiped by an unknown driver. Previously I had work done at this shop so I dropped by and was treated so well I decided to write a review. The estimators were at lunch so Maya, the office assistant, came out, looked at the scratches, and thought with some buffing I might be able to avoid a costly repair job. She asked Jose to help out and with in a few minutes my car looked amazing. Talk about great customer service! I sincerely thank you for helping me out today. read more

Hands down best Collision center I have dealt with here in Sacramento area. Most are HORRIBLE but these guys AND ladies made it such a great experience on every level. My Acura looks better than before my accident. Thank you guys so much again! read more

About Rancho Cordova center. They took probably the best care of me by evaluating my total loss car. Especially thank you to Christina and the girl at the front desk. Very professional center. Christina went over with me about every little detail and communicated with me the entire time that my car was there. Thank you guys read more

Great shop and exceptional people. I highly recommend Caliber for all Collision repairs.

Exceptional customer service. My car was like brand new! I highly recommend this place!

Brought my car in for lots of damage repair, Christina took care of me start to finish. They kept me informed through all stages of the repair, answered all my questions. Great facility, super staff and very knowledgeable. Highly suggest them for the work they do. read more

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I could not have asked for a better repair job from any other company! Caliber Collision rocked it. Tony Espinosa & staff provided excellent customer service and accountability throughout the process. My Nissan Rogue and I thank you from the bottom of our hearts. read more

Fantastic Customer experience. Nicole, the Manager, was very professional, showed great technical expertise and openly answered all our questions regarding the process and work to be done, We would easily recommend her, and her shop to anyone that needs their Car worked on. read more

My car had been hit by a biker and had multiple scratches, and the headlights were scratched and aged. Was able to consult with Tyler and find a solution that was within my budget and gave me a great solution and finish. Great quality, easy to work with, done ahead of schedule and was able to work with when and where I needed it. Appreciate the team for their work on it and glad my car looks so fresh! read more

I have had the pleasure of having two of my vehicles serviced at Caliber Collision in Rancho Cordova, Ca. Great customer service by Nicole, and the work done was excellent. Easily met my expectations, I highly recommend this business! read more

Horrible customer service. Service rep hung up on me. Was asking questions about additional work and time to complete repairs. Trying to coordinate work with upcoming vacation, he told me that if they were finished and I couldn't pick up that day they would charge me holding fees and copped an attitude. I said I could take my car elsewhere if he wanted to have an attitude and he said fine and hung up. Follow up call with manager and she acted like she didn't care. read more

A+ service! Everyone that works here are great to deal with. They are friendly, professional, helpful, honest and straightforward! Tyler is so wonderful! He stayed in touch with me the entire time and made sure my car was inspected and ready at the time it was promised. In the end my car looked amazing. I'm very happy with the results and my experience at Caliber. read more

My insurance company USAA, set me up with Caliber Collision after my car was backed into. What a great experience! I was given updates through the entire process. The team at Caliber not only fixed the damage I could see but also repaired my muffler and tailpipe that had been damaged as well. I was out of town when my car was ready and Caliber had an employee meet me on a non-business day to meet me so I could pick up my car. I had a great experience with Caliber and would recommend them without pause. read more

I used Caliber to repair a minor fender bender for my 2013 Honda Civic in Dec. 2017. I like keeping my car clean and nice. I don't like hassles. Since this was covered by USAA Insurance, Caliber worked directly with them and I avoided hassle! Repair work done on time and correctly. They guarantee their work. In August 2018 the panel under the engine area in front of both the passenger and driver sides started coming off and eventually we had to tear it off as we were on a short local trip. I called Caliber and explained the situation. Their manager, Nicole advised me on what day and time best for her technicians to assess it and I popped by. In ten minutes she had what she needed and we commenced to schedule the repair. Much to my surprise, she offered to come pick up the car from my home in Rancho Cordova the following week to complete the repairs. As a courtesy, she phoned me a few minutes before they came to pick it up to ensure it was still a good time. I like that. No hassles. Jose arrived and picked up the Honda car for repair. Only a few hours later, she called back notifying me that the repairs were done and asked if Jose could come now to deliver it. Again, no hassle, just great customer service. Caliber exceeds my expectations. I highly recommend their service. They are professional, keep their commitments and deliver excellent auto body repair and customer service. read more

I have had the pleasure of going to Caliber Collision on three separate occasions. (Don't ask!) Thank goodness it has all be fairly minor bumps and abrasions. On one occasion, II worked with Jim and he was great. I went there today and worked with Tyler Espinosa. Someone had backed into my ear bumper and there was a significant dent on the right side. He walked around my car, scratched his head and said...."humm". He then crawled under my car popped out the dent and then polished off the scuff marks! Each time that I have gone there, I have found the staff to be extremely upbeat, professional, caring and easy to work with. My insurance company asked if I needed a referral for repair and I told them, ABSOLUTELY NOT! I knew where I was going and I would recommend them to anyone without ANY hesitation. Also, if you're lucky, you might come in and hear Tyler Espinosa singing. He has am amazing voice. read more

Caliber Collision took over the location(s) and operations of the previous auto body repair chain, and at first appeared to be the same business with just a name change until they informed me of the change. The reception counter and waiting area, though small, was comfortable, with the large windows giving it a more open, larger feel. It and the office area behind are clean, airy and bright inside. My Service Rep was called right up by the friendly and helpful "front desk" woman (for lack of knowing the position title). There were two employees covering the reception counter for whatever customer service tasks they were each, or both, responsible for. Both were pleasant, amiable and helpful in assisting me with figuring out if I was covered for a rental car, and when not otherwise engaged, one or the other would chat with me while we waited for a return call from my insurance company. My Service Representative was also friendly and helpful, making me feel he was and would explain about my car and patiently and to my satisfaction that I understood. I'm a details person and always appreciate that. As we had spoken on the phone, he had been able to contact my insurance company to get approval to evaluate the problem(s). There was another problem that had been bothering me that I asked him to look into, because it appeared to be part of the front end where the accident had caused damage. The challenge was to get it to do it while the representative, and then the mechanic, were in the car. Because of his patience and desire to figure out the problem for me, we spent enough time to where he was able to detect that 'something' was happening. Later, when the mechanic took the car out, he spent the time to find the problem and sure enough, he found there was a problem, a bigger one than I expected (faulty front-end part, not faulty work from other company's mechanics). That problem was also fixed without issue. They even fixed small oversights by the previous shop operation, which I appreciated. I wish I could immediately recall the names of these helpful people. If I find them, I'll edit this so they get the praise they deserve. In conclusion, my positive experience and rating of Caliber Collision was a result of the details provided above and that the shop, with no trouble on my part, fully honored the warranty agreement with my insurance company, the benefit of my selecting it as a USAA-preferred shop in lieu of some other "out of network" shop. I would recommend them. read more

Best customer service and Tyler does a great job getting his job done in a timely manner and making sure to keep his customers updated on what will happen and how long it will take ! So thank you caliber for quality employees and taking care of them cause it shows ! read more

Great Job ! Caliber Collision exceeded my expectations ! Very Timely , Professional , and right on budgeted quote .. Will definitely use this Caliber Collision team again. Thanks ! read more

We had to get three estimates for the insurance company, we got four for our car.tyler with caliber was the only person that took the time to listen to us about our concerns and took the time to explain the process from dealing with the insurance company to the steps needed to repair our car. Tyler stayed in touch with us through each step and our car was finished on the day it was promised. Thanks tyler for all your help. read more

Was disappointed my car was deemed a total loss but the folks at Caliber were great. Can't complain about the customer service I received.