Excellent body shop!! They did a wonderful job repairing my vehicle! All fair and square too! I…read morehighly recommend this place!

We visited English Body Works later in the day and even though it said appointments needed for…read moreestimates, we walked in anyway and were welcomed by the owner and his daughter. We explained that a 3'x4' piece of plywood flew out of the back of a hauling truck on the Chesapeake Expressway and hit our front windshield on the passenger side and then flipped and sheared off our passenger side mirror. Even though we hadn't asked for a formal estimate, they went outside and took a look at our car and then started making calls to see if they could locate the parts. They went out of their way to help us. So, they replaced the windshield and the side mirror and they both look/work great. We couldn't be happier with the quality of service that we received. They went above and beyond for us. Thanks so much!

Took my car in for an oil change and state inspection, and I was thoroughly impressed with the…read moreexceptional service provided by the professional staff at Richmond Auto Repair & Towing. They are undoubtedly the best mechanic shop in town, and I highly recommend them to everyone. The price is extremely competitive, and the quality of work is outstanding. The entire crew is courteous and knowledgeable, particularly Justin, who took the time to explain the work done on my vehicle, including the warranty and potential issues. I appreciate their willingness to have me return for any future concerns. Overall, I am exceedingly satisfied and will definitely be returning to Richmond Auto Repair & Towing for all my automotive needs.

It's summer time! My friend and I took the day off work to go on an adventure to Yorktown Beach. I…read moreoffered to drive because it was my idea. However, the evening before our trip, I realized I was due for an oil change. My heart dropped. I realized everyone and their mother must be trying to get an oil change for the first official weekend of summer. Richmond Auto Repair & Towing really helped me this Friday. My normal mechanic was too full so I looked for a place nearby. I'm so grateful I found them! I called to see if I could have an oil change. They were friendly and professional on the phone. I was told I could get one immediately (which is always a treat when every auto place is fully booked). I came in around 8:15am as a walk-in. They were done right before 9am. The gentleman at the front desk offered me two types of oils. I hadn't heard of one before and he kindly explained the differences. They have a clean waiting space and a public restroom. I'm happy to have found another trustworthy mechanic in Richmond!

I would leave zero stars if it were an option. This place will rip you off quick. I took my car in…read morefor an inspection. I ended up paying well over $1,000 and was told repairs were needed that were not. What they didn't know was that I had just had repairs done very thoroughly due to a car accident. The mechanic who did those repairs first (a trusted mechanic) told me there was no reason for that part to be replaced and described the condition of the part to me in full as they saw it during their time with my car. The part that was replaced required an alignment afterward, which was not only not done but was offered to me as an optional item to purchase during my inspection with zero explanation as to why or any explanation that it is literally a requirement to align the vehicle after that part is replaced. When I tried to get them to align and calibrate my vehicle, they did not care at all. They were incredibly passive on the phone and it was as if they were completely used to getting yelled at by a swindled customer. Then when my partner tried to talk to them they kept putting him on hold for thirty minutes and then hanging up before threatening to call the police if he comes with my vehicle. This place is ready to scam you as fast as they can and you will not only walk away paying for more than you needed to, but you will have additional repairs needed when they are done. The shop I had just had repairs done at right before Williams has photo evidence that the part never needed to be replaced and that my alignment and calibration were done. Williams also never took a photo of that part during my inspection but took a photo of everything else-super suspicious, huh? They are trying to call my bluff but I am taking all of this evidence to the state police to hold them accountable and have filed a complaint with the BBB. They probably should have just issued the refund because I will not just roll over and take being scammed out of serious money over things that did not need to be addressed at all. They might scam people all of the time but they have done it to the wrong person because I will not let this go without reporting it and making sure they are held accountable for taking advantage of customers and ripping people off with full intention. I will copy and paste this review so that I can replace it EVERY SINGLE time those cowards take it down.

I got a new set of tires here because I had multiple blow out on me and they were the closest place…read moreto get service from where I live without going on any busy streets. In retrospect I should've just payed for a tow anywhere else because they overcharged me to an absurd degree. On top of that, I had also asked them for an engine diagnostic to see what my check engine light was about. I don't remember the exact price but they said they charge something like $90 for the diagnostic! I've never known any place charging for that, let alone such a ridiculous amount. Luckily I had the sense to say nevermind to that request. I'd avoid this place unless you don't mind price gouging.

Exceptional and fast service. Highly recommend taking your vehicle to Hilliard Automotive.read more

I am beyond frustrated with this mechanic. I went in for a simple oil change, and immediately after…read moredriving home, my brakes started making a roaring sound--something that wasn't happening before. The next morning, I woke up to find my car leaking oil, which was never an issue before. I brought the car back to them and explained everything, but after nearly two full days with no communication, I had to call myself. They told me they'd have an update in 20 minutes and that it would be ready by then. Instead, I received an estimate for over $1,000 worth of repairs. Keep in mind, I explained the oil wasn't leaking before the service, but they just kept insisting it was a "broken cover." They didn't even seem to consider that their oil change might have caused the problem. What's worse is they weren't even willing to take responsibility for any of it, only agreeing to cover a small part of the repairs--yet that still wouldn't fully resolve the leak. This place used to be amazing; I've recommended them to so many people because of their great customer service and unbeatable prices. But after this, I'll never be coming back, and I certainly won't be recommending them anymore.

Bimmer Rescue is my shop for my 2016 535i and my 1991 E30. I take my car there because they know…read morewhat they're and I have trust in good service.

I brought my 2015 Audi A7 to this shop for a coolant leak/overheating issue and ultimately spent…read morearound $3,000 on repairs including water pump-related work, belt/tensioner, hoses, diagnosis, etc. Initially, the staff seemed knowledgeable, and I appreciated that they identified an active coolant leak. However, after getting the vehicle back, the car continued losing coolant rapidly -- even while sitting parked overnight. I also experienced smoke from the exhaust at startup and additional oil leakage concerns after the repair. What became frustrating for me was the diagnostic process afterward. Once I returned with continued coolant loss concerns, the conversation shifted almost immediately toward "internal engine damage" and engine replacement, despite no combustion leak test, leak-down test, or follow-up compression testing being performed to confirm catastrophic engine failure. I understand overheating can potentially damage an engine, and I'm not disputing that possibility. My issue is that I did not feel there was enough confirmed diagnostic evidence presented before recommending something as major and expensive as an engine replacement. I also physically observed dried coolant residue and evidence of external coolant spray/leakage around the engine bay, and the vehicle was still losing coolant while parked and not running, which I felt deserved further external leak investigation before jumping to the conclusion of full engine replacement. To be fair, the staff did communicate concerns about possible overheating damage from the beginning. However, I left feeling more pushed toward a worst-case scenario than guided through a complete and confirmed diagnosis process. At minimum, I would strongly recommend that future customers request: combustion/block testing compression/leak-down testing and clear confirmation of leak sources before agreeing to major engine replacement recommendations.

I had some front end damage and needed to have it repaired. I was referred to beautiful bodies by a…read morefriend. I called them made an appointment and and they estimated the damage and the parts needed to repair the truck properly. As soon as the parts came in a few days later, I was called so I dropped my truck off and it was done a few days later. When I picked up my truck, I was pleasantly surprised you couldn't even notice there was any damage at all. The workmanship and the attention to detail along with having all the parts prior to me dropping off my truck made this entire experience much more pleasant than I expected. I would absolutely use them again and recommend them to anyone

Brought my 1996 Honda Civic with body damage to my front bumper. It was done on time and on budget.read more

I truly cannot say enough about Loving's, especially my car guardian angel, Corey…read more I got into an accident on 95 and ended up at Loving's by chance- they were the closest repair shop in relation to where the accident occurred, and that was the only stroke of good luck I had that day. I rear-ended a lifted pickup, and the tow-hitch punched right through the grill of my Jeep, smashing the radiator. As I waited for a tow and called my insurance, I discovered that my husband had removed any collision coverage from our account, meaning any damage was going to be paid completely out of pocket. To make a long story short, Loving's, and especially Corey, worked with me to help make costs more manageable and ultimately do what was best for me financially with the situation I was in. They were accommodating, understanding, clear and upfront, and perhaps most importantly, kind. I have dealt with many a car repair shop in my day, and, especially as a female, I have always been wary of their handling of prices, not a fan of how I am spoken to, and just downright distrustful of the industry in general. My experience with Loving's completely changed my mindset. There are good, honest, and respectful men who do fairly priced and above board work on cars. They work at Loving's.

This business really takes care of customers. Family owned and great business to have and support…read morein our community. I have done business here twice and each time had my issue resolved. No one wants to spend money on a repair but if you have to do it, it's nice to business with a company you can trust. If I ever need it, I will not hesitate to choose this shop over the bigger corporate shops!

Absolutely horrible experience. My car was taken here, and no actual repairs were completed, yet I…read morewas told I had to pay thousands of dollars just to get my own vehicle back. They charged excessive fees for things like storage and teardown, even though nothing meaningful was done to fix my car. None of these costs were clearly explained upfront, and the total kept increasing without proper communication. I was never given a fair or transparent breakdown before the charges piled up. On top of that, they tried to claim there were additional damages to my vehicle that were never there from the accident, which raised serious concerns about the accuracy and honesty of their assessment. They also never contacted me directly about these charges. Instead, they told my insurance company that anything not covered would be billed to me personally, without giving me any notice or chance to approve the costs beforehand. It honestly felt like I was being taken advantage of simply because my car was already in their possession. Being forced to pay a huge amount with no real work done is completely unacceptable. Do not bring your car here unless you want to risk paying thousands for little to nothing. Get everything in writing and be extremely cautious.

Worked with Stuart on my car repairs and although it took longer than expected (no fault of the…read morerepair shop) he kept me updated and did a fantastic job on my Audi. I would recommend