Excellent customer service. Starting with Parker at reception who was there nice and helpful in getting someone to hear me out about my problem. Steve was able to solve it! I was hit in the right rear bumper. No dent, but some 'staining'. With a little elbow grease, Steve was able to buff it out and it looks like new! It was such a smooth experience! read more

I can't recommend this place highly enough. Zach and the whole team have set the bar high for how a business should operate and how customers should be treated. From call one everyone was polite, attentive, and professional. The work done to the car was of no lesser quality and they even threw in some extras like polishing a headlight that wasn't replaced. Top marks for these guys and I'll definitely be giving them my business next time. read more

Parker and Sterling were amazing to deal with. Very professional! Definitely will recommend this to anyone. Loved the experience.

My car was here only 2 weeks did an amazing job. Thanks to Sterling for being so patient with me and my stress. Awesome job love my car

I have had my car repaired by These guys 4xs in less than 2 years (no I'm not that bad of a driver seems I'm a magnet for other people hitting me) my first 3 experiences were flawless. Excellent work done on my car, excellent customer service. I still give a 5 star rating (which I don't do lightly) after the last time in because they owned the hiccup and went above and beyond to make it right... and above all the work they delivered was once again awesome! They even vacuumed my entire car while they had it. While I hope I don't have to use their services again... they would be my first call should my car need future repair work done. Jeromy was great to work with & I really appreciate a business that operates like this. read more

I broke my sisters back seat as I was driving her truck for the month. Had to fix it asap as she was flying home that night. I walked into Caliber Collision and asked if they could help me. Front desk gal super professional and nice asked her manager if anyone could see me. Jeremy being the manager came out personally to help me and fix my sisters back seat. Thank you so much Jeremy you are the backbone of your team. Ps didn't have to tell on myself to sis. See you when I need something else fixed read more

I was in a very scary incident, and was able to get my car fixed, and returned in less than a week! Sterling had great communication and gave me frequent updates on my car! Highly recommend read more

Thank you to Chris, Parker and Jed for their amazing service on my bumper. I ran over an exercise ball that messed up my bumper, they helped me fix it. Quick and amazing!!! read more

I want to start this out by telling you that Jeromy the manager was a premier example of a manager that was staffing and managing to creat the best possible customer experience available. This trip to Caliber was to fix stuff that I didn't feel was don't correctly at the Folsom Blvd shop. There was no argument, no debate, just "you've got it! We will take care of it." All the while I was expecting a fight for every little thing Jeromy made it so simple, I don't want another wreck but when I do have one I know I'll go straight to his team at the Galleria Caliber. They worked around my schedule, even installed some extra parts for me. His team instilled trust and confidence. Thank you. read more

Sterling was very communicative and helpful. Our car was completed before the estimated repair date. He even delivered the car to our house when we were unable to pick it up immediately. Great customer service and repair job. read more

Above and beyond service!! I accidentally swiped a tree branch along the entire side of my BRAND NEW car. It didn't scratch through the paint but the line went clear from end to end. Naturally my husband was pissed and took it in to get it fixed right away. He walked in without an appointment in the middle of the day and was helped right away by Michelle. She managed to squeeze the car in immediately, no wait, and not only did it come out like new but they washed the car too! Special thanks to Jeromy who gave us a great deal on the service!! Next time our insurance recommends a local repair shop we'll be coming back to Caliber. read more

I drive a 2017 Chevrolet Silverado. Having never been in an accident or received any tickets. So, as you can imagine, getting into an accident wasn't something I was expecting to experience on multiple occasions over a short period of time. Over the last 4 months I've had to visit this location 3 times. The first two times were due to traffics accidents and the third was for a service that was provided for free as courtesy by the manager Zach. The staff at this location have been nothing short of friendly, understanding and easy to work with. From the ladies at the front desk (Maddie, & Sheryl); to the service representatives that provided the estimates (Amy & Sarah); the service providers who turned my damaged vehicle back to "good as new" (Mike & his team); to the managers (Zach & Megan)--my experiences were nothing short of enjoyable and they relieved my stress revolving around the circumstances. The staff at Caliber were very attentive and thorough with the inspection and repairs on my truck throughout the entire process. Additionally, due to the timing of the accidents, I hadn't had a chance to fill my tank prior to one of the visits. The manager, Zach, threw $20 in the tank so that I didn't have to run on fumes to the pump after pick up! Cannot express how appreciative I was to him and his staff for turning over my vehicle to me in better condition than how I left it. Thank you all for making my experiences with you a positive one! Thanks for taking care of me like I was a part of your family. read more

Don't bother.... I had a recent accident and needed some body work done. Filed my insurance claim sent my vehicle to Caliber, estimate done and off we go.... right? WRONG! While Mike and Jeromy are nice enough to speak to, the work the company does as a whole is less than stellar. The work was incomplete. The minute I drove off the lot I called and spoke to Mike and said it wasn't right. He asked that I bring it back in so Jeromy could look at it. I personally walked Jeromy out to my vehicle, showed him the concern and his response was 'I'll have my guys look at it, but I don't see or hear anything wrong with it. I'll even drive it to the dealership and do a diagnostics free of charge to make sure we didn't overlook anything.' We walked back to his office, and scheduled a day/time to return my vehicle to him. Day of return- my husband and I dropped off my vehicle- no record, nothing written up, no notes, no idea what to do as Jeromy and Mike neither one were in yet. Aggravated, disappointed and late for work, we left the vehicle with SPECIFIC instructions about the work Jeromy agreed to do. We got a call later in the day and was told NOTHING was wrong. The alignment was off 'by a feather' but they fixed it, and the door was 'best they could do', 'but that's just how Jeeps are'. He mentioned nothing about the diagnostics. Went to pick it up... immediately knew it wasn't fixed and drove it straight to the dealership. I had two broken motor mounts.. repeat TWO BROKEN MOTOR MOUNTS- Jeromy spoke directly to my husband before we picked it up and he told him the motor mounts were fine. (That's horribly unsafe- so thank you for that). It was completely out of alignment and the passenger door was worse than it was after we left it with Caliber the first time. So $1800 MORE not including the deductible (and against my better judgement since it should have been covered from the original insurance claim or under the Caliber warranty had they done their job properly the first time since it was accident related) it's now fixed and I'm back safe on the road. I will never go back to Caliber Collision. read more

I give them a 5 stars , specially to their employee named Crystal for being Honest . I left my cash money inside my van when I dropped it off to the caliber along Galleria Blvd. She gave me a call right away when she discovered a cash money inside my van. I Was blessed that day because I'm worried and I'm hoping someone will not steal my cash money inside my van but because of their Honest and smart employee it relieved my stress on that day. To Caliber Collision company you are so blessed to have an employee like her. I highly recommended Caliber Collision. Thanks for your excellent service. read more

They treat you like family. Quick and quality service that is affordable. By choosing Caliber, you're choosing to have things done the right way the first time. It's the right choice. read more

I actually could not be more pleased with the service I received on our 2019 Kia Sorrento. Yes a 2019 that my daughters had for a couple months was in an unavoidable accident and had roughly $5000 worth of damage. From start to finish the service and workmanship that I received at caliber collision was amazing! Sarah who was our customer service representative could not have been more responsive. She actually called us every day with a status update if you can believe that! My feedback to caliber collision would be to clone Sarah repeatedly because I have not found a better customer service professional anywhere that I've ever dealt with in any business! Needless to say I would highly recommend caliber collision if you are as unfortunate as we were to get into an accident. read more

We have been coming to this location for a year now and love our experience. The staff are friendly and the management, especially Jeremy, have always gone above and beyond to take care of us and make our experience as enjoyable as possible. Highly recommend this location for any of your vehicle needs! read more

A friend recommended Caliber Collision for a much needed repair to my car. I was greeted by Dave and what an awesome guy. He walked me through the issues with my car and made the whole process easy. My issue was fixed in a timely manner and I am back on the road. I would strongly recommend Caliber Collision. They are fast, friendly, and affordable. When you go, ask for Dave. He will put a smile on your face! read more

I had a scuff mark from someone swiping me in a parking lot and wanted to see if it could be taken out with a high speed buff rather than doing a major repair. I stopped in without an appointment to see if someone could look at it, thinking I would need to make an appointment at that time and come back. I was so grateful when Dave, one of the managers came out to look and offered to fix it for me right then. He called over to Spencer, who brought the equipment out to the parking lot and spent about 20 minutes buffing and fixing it on the spot. I think that some other places I might have taken it to might try and convince me that I need to remove the entire panel and have it painted. I appreciated their good ethic and willingness to help. They went above and beyond the call of duty and I would recommend them without hesitation. Thank you so much Dave and Spencer - you guys are top notch! read more

So after the whole fiasco of playing as the yo-yo , I detailed my car once more (I always detail before anyone touches it) and came across a few things that upset me, things not there night before and may have occurred after the night detailing session or in the days after the interaction with CC. I'm pretty careful and very set in my usual routine of walking around my car to look at air pressure of tires, see that rims and overall wheels look good. I do not curb, I do not believe in using my rims as curb feelers when parking or turning and with the chameleon color shifting paint and the fact they are exclusive releases from manufacturer I AM SUPER OBSESSIVE and am constantly aware of damaging them. This doesn't mean I can't ever, won't ever or haven't ever in the past but I would stake money on my ability to keep them curbed free. Upon the detailing later after CC stuff, I found curbed marks on drivers side front rim. I poked around some more and came across other things not seen the detail before. I slept on my findings, I wanted to not approach the situation negatively and I tend to get blow off by other auto service places , they assume I know nothing which makes me laugh and get upset on the inside. I called CC next day after my findings and asked for manager which also happened to be the one who was solely the one moving it or touching it je explains. Perfect! Easier to figure this out right? Wrong. After being told how honest of a person he was repeatedly in the conversation, the excessive use of phrase became meaningless. He was rude, caused me to have to speak up, nearly yell just to try and finish a sentence, and then telling me to "stop acting like child" and " when you're ready to handle this like a mature adult..." are you kidding me? I honestly couldn't believe how narcissistic and unwilling Justin was to EVEN hear me out. He then said " you're just trying to get free stuff from us..." That was the cincher. I was told I had no reason to be upset but obviously I did , that's irrefutable. The only thing to figure out is who or when or where the event with damage occurred and whether or not it was even like that at CC. After more telling me to "act like an adult" Justin, the manager then raised his voiced back at me while I was getting upset that my justified response to damage was of course , something to get upset at! Justin the manager, then HUNG UP ON ME After telling me to get a hold of myself and act like a decent adult. My husband contacted CC vice president and regional president. THEY WERE AWESOME. The people BEHIND the scene of CC are great corporate people who care about the customer service end as well as every else. We arranged a meeting next day at different CC so they could see what I was referring to and so we could actually go over the 2 hours it was in CC care so I could decide if it happened there or if my husband gets denied future situations where he may be in driver seat lol, or if I had to mentally bash myself for this rim ! One thing Justin didn't mention at all, was the pics of vehicle they do as part of their process , so we were able to see the mark on rim in their pictures with timestamp BUT the pics were not taken until an hour in and I was called for pickup around 2 hours after dropping off. My dash cam had already erased footage and they don't have cameras on lot, but I have trouble swallowing the time frame. Justin did he pulled it into shop then essentially right back out. I truly believe what their computer marks as completed steps may not match the order in which the car was processed. 2 minutes top to pull in and out and bam...not going to do this work.. call customer for pick up. ...and then to wrap up entire work log, they have their techs do pics and odometer readings sometime after. The vice president and regional contacts offered to see what their wheel people say and I said if they had suggestions I'd love to hear them but I did not expect CC to have the repairs done, I have no issue paying for repair work since I couldn't prove incident happened with them and I don't like getting work done for free since labor =time=money...no one should eat that. I did not want "to get stuff for free...." we don't do that! Husband let's me drop so much into my car without a flinch and yet I'm going to scam CC for free work? I wish I could rate corporate offices separate because THEY'D have stars from me. As for this PARTICULAR location, I will NOT be name dropping on the forums other than suggesting they don't consider this location. read more

Caliber Collision - Damaged but not rough curbed rim - Body Shops Near Me - Roseville, California

I am beyond pleased with how caliber has helped me so far! Bought a brand new honda civic only to be hit by a drunk driver in a stolen car 4 days later! Luckily the tow truck driver recommended caliber on galleria by green acres and I'm so glad I listened! They understand how nerve wracking a wreck can be and the emotional toll it takes. So far they have been so accommodating and they update me about the progress of my car and even helped me get into a rental car that I felt safe in (thanks Amy!) I wouldn't take my car anywhere else in the Sacramento area (I hope I won't have to) read more

Caliber Collision - Body Shops Near Me - Roseville, California

This location is awesome. I had a broken mirror that needed to be replaced. Sterling was informative, upfront and easy to communicate with. Even with covid, they were able to provide me a ride home while my car was with them. I dropped my car off at 730 and it was RTG by 1130. Sterling deserves 5 stars separate from the business. I'm hoping I don't have to bring my car back but if I do, this is the first choice! read more

So lets be honest - this is really not a place you want to go - Why??? Because that means that you have been in an accident. Having said that - should I ever have damage to my car again I know exactly where I will go. Caliber Collision. I had the extreme pleasure of working with Sarah Wells. She was beyond amazing - She called me every day to give me a status of my truck. I can honestly say that never for a moment was I concerned about my truck because of how she kept me in the loop!!! Not only that she was so personable and treated me like a person, a friend, not client. She even took time to talk with my 7 year old and ask her about her Halloween costume. I could go on and on, but so often good reviews aren't written like bad reviews are and I believe people like Sarah need to be commended on her job performance. Thank you Sarah for being so accommodating to my family! You are the best! read more

Everyone from the gals at the front desk to my service person, Sara was extremely friendly and professional. I had to cancel my appointment several times and it was re-scheduled in a timely manner, Sara reached out to me by phone every day to let me know how the work was progressing. The car was finished when estimated and looked great. This group is "people oriented" and a pleasure to work with, read more

Shout out to Joceline for helping me navigate a recent stressful situation with our F-150!!! I asked ALOT of questions and Joceline addressed each one with patience and kindness! We appreciate her exceptional level of customer service! Thank you Joceline!! We appreciate you!! read more

Steve could not have been more pleasant, informative and helpful. Turns out the damage to my car was an easy fix. I'm hoping there won't be any more collisions in my future but if there are I will definitely come back here. Excellent customer service, thank you. read more

Caliber was professional in every way. Communicated the status of my truck thru the whole process. Plus finished the job much faster than I expected, and even what they anticipated! Very happy! read more

The quality of service here at caliber collision on galleria boulevard is absolutely incredible and consistent! Mostly I appreciate the pleasant attitudes of all workers in the facility. These people are the epitome of what excellent customer service should be!!! I would definitely recommend them 1000% No I didn't add an extra zero that is 1000% Happy CC'n read more

Excellent work and customer service!! Steve was awesome, always keeping me updated on the repairs being done! Highly recommended!!

I was in my first accident in over 20 years and had no idea where to take my car so I took it to Caliber on the recommendation of my insurance company (always a little scary). I worked with Sarah and she was amazing from the date of the estimate all the way until I picked the car up. She called me every day with updates and answered all my questions. They made sure I had the rental car all set up. They did EVERYTHING! I didn't have to worry about one item. I picked my car up today and it looks better than it has in years. I would highly recommend Caliber Collision. read more

Caliber Collision - Here's a before and after of the car. They did a great job! - Body Shops Near Me - Roseville, California

It's awful getting rear ended after purchasing a new car. What's not awful is the quality of service I received from this repair shop. My service advisor Sarah was marvelous and kept me informed of the progress of my repairs practically on a daily basis. She was so kind and caring. I will absolutely return should I ever need auto body repair work done again, and would easily recommend anyone use Caliber Collision for their repair needs as well. Thanks Sarah! read more

I'm so so appreciative of this particular location! Zack, Amy and Maddie are unbelievably professional and go out of their way to ensure customer satisfaction. We had incidents on both of our cars, almost a month apart. Each car presented its own "headache". They would not release it until it was thoroughly fixed. Because it took a little longer than expected, they went above and beyond our satisfaction. read more

My daughter got into a pretty bad accident that smashed her 2019 Tacoma. We decided to take her car to Caliber Collision in Roseville. It was the best decision we have ever made in regards to auto repair. We have been to many shops around the Roseville area over the years and were never completely satisfied. Zach and the crew at Caliber were amazing to deal with from start to finish. I will never take my car anywhere else (Well hopefully I won't have that problem in the future knock on wood) but if I do, there is nowhere else I would go. Thank you for all the hard work and effort you put into making things perfect for us. You have earned a lifetime customer. read more

Jason helped us after a high curb literally ripped the front end off our 2016 Volvo. They assessed the car thoroughly and found there was more damage than we could see. They matched the paint perfectly and delivered a very clean "taken care of" car. I am very particular and they made me quite happy. I will go there again for any future work. read more

I went to Caliber because I could walk there from my house. They worked on another one of my cars when it was golden state and I was comfortable because they were a DRP for my insurance company. I limped my car there at night so it would be there for the morning. They have no after hours drop box . BOO! When I got there a felt dismissed a little bit as the woman who had abandon her car there overnight because it had no body damage it was all suspension damage. So it had rained for a few days prior so they were busy because Californians cant drive in rain. The shop told me they were super busy but they could get it to grass valley that morning and get things going a lot sooner. I agreed signed papers and went to work. Around 3 I called for status not only did they not have status, they did not even move the car from the Roseville location to grass valley. I told them leave the car , I was going to move it to another shop. They failed to meet my expectations and I was not willing to wait. I told them to release the car to service king and I conferenced called everyone to arrange for this. I went back to work on my way . 5PM I walk out of work and the phone rings, its the manager to Caliber telling me the car is on its way to grass valley. I was living. When I called at 4 it was there, I told them to release to service king so why in the world would it be on its way to grass valley?! I told him and I don't remember who it was to turn the truck around that they no longer had my auth to move the car and someone else was coming to get it . So essentially, I do not care if it is the last body shop in Norcal. I will never to infinity and beyond trust caliber to perform any sort of service on any of my cars. They failed to deliver on promises. I had no rental car coverage because I have 3 cars it just so happen that 2 of the 3 were broken at the time of the accident. So here we are 3 days post loss and repair not done because of delays in getting initial inspection and transporting to a less impacted location. Sorry Caliber we are done read more

Thank you Justin for polite, professional and expedient service. I had some paint transfer on my bumper where I had hit a stucco wall. Justin took care of it on the spot, no waiting. thank you again sir. read more

Caliber Collision - Roseville location. - Body Shops Near Me - Roseville, California

I saw how Zack and Striling took care of business well and professionally during these times. Clean environment, wonderful customer service. My accident my car came out looking as good as new! Thank you guys for fixing her up and making her look like new again! read more

Took my daughter's custom painted car here for repairs and was treated very well. The manager, Jeromy treated my wife and I like we were family. He was prompt with follow up calls and information, and I thought the shop went above and beyond in the way they treated us. Good folks to deal with! read more

I have had two experiences at this location...customer service is exceptional and communication is used only for approvals.which is huge for me. Being a mom of 4 I don't need any extra calls in my schedule lol. I wouldn't take my car anywhere else. They even cleaned my car inside and out. I'm very happy with my car. Sara Wall was my service manager...she was very nice and even asked about my Halloween with my kiddos. If I could give 10 stars I would!!! read more

Great service/ great results/ can't tell body work done. Very friendly / on time... happy customer. read more