A well deserved 5 star review. We reluctantly came to this location after the Rocklin location did such a crappy job, even leaving a fresh new ding on the side door. Needless to say I was extremely upset...but Jeromy Guerra the central manager at the Roseville Caliber took great care in getting the car looking brand spanking new again even detailed inside and out. I guess it's hit and miss with Collision shops like this but was really impressed with the redo. read more

mike walldron customer service is second to none, i never had to call mike walldron he always called me and kept me up to date on my cars process, mike walldron was very professional from start to finish and he finished when he stated he would,,, thank you mike walldron and your team if mike walldron is not in management he should be highly looked at for a position in management 100% manager material. thank you again . ty menges read more

I had a minor accident that damaged my rear view mirror- even though they are struggling during this time - they gave me my part at their cost, buffed out small scratches and installed for free. Thanks Zach. Support this business! read more

I had an opportunity to work with Jeromy G. Today. Great experience! Went in for an estimate because Justin's car wash did some damage to my paint and was non responsive. I thought...maybe I will get an estimate and try to give that to Justin's to show them I was serious. Jeromy not only offered the estimate but also said do you have 20 minutes. I said sure why? He took my car to the back and fixed the paint damage immediately! At no charge. It is so nice there is still customer service and people who care. Thank you so much ! read more

I have never experienced a body shop with such a frustrating lack of attention to detail. My car was struck by a large rock on the freeway which shattered the windscreen and left a dent on the hood and a sizable scratch on the bumper. I dropped it off at Caliber. The initial contact was great - very thorough and polite. I was called on two days and told that my car was ready, each time they called back a bit later and said they found defects in their work and had to refinish the work. I was glad that they caught it and really didn't mind the delay. On the day that the car was finally ready I was faced with a terrible mess of low quality bodywork. Panel gaps were uneven, fresh paint dazzled with swirl marks, and the bumper had runs or polisher burns on both sides. It was obvious that a poorly skilled employee did the finish work. Fortunately, my advisor Mike had a professional and can-do attitude and insisted that I bring it back for repair again. I really appreciated that Caliber was willing to do whatever it took to make it right. When I dropped the car off for the work to be corrected I was told it would take two days, but it ended up taking five. No worries, I wanted it done right. Unfortunately, when I arrived to pick the car up again I was faced with the same panel gaps along with an extremely sloppy buildup of paint on the leading edge of the fenders - a tell tale sign of an inexperienced painter. Without hesitation, they once again offered to make it right. Only time will tell if they can produce quality work, but at this point I've lost all faith in Caliber. read more

I had some self-inflicted damage to the back bumper of my 1-month-old Mercedes SUV--I very unfortunately overestimated the size of my garage and shut the garage door on my bumper. I brought my car into Caliber Collision to erase any evidence of my stupid mistake. I dropped it off on a Monday afternoon. It was a quick and easy drop-off and a friendly associate gave me a ride back to work. It was done by that Wednesday afternoon and the shop clearly communicated its status to me along the way. When I came to pick it up the vehicle had been FULLY detailed inside and out--it seriously looked better than the day I bought it (from the dealership)! And of course my back bumper looked as good as new! Checking out was quick and easy and I received a full detailed printout of all the work that was performed. The folks at Caliber Collision are professional, friendly, and super service-minded. It was a pleasure working with them. read more

In this year of Covid it has been very challenging to get great service. With representative Sterling at Calliber Collison in Roseville he made life easy for me. Very Professional, Knowledgeable, Friendly, & Great Customer Service. I recommend anyone needing work done on there car to come to Roseville you will not be disappointed! maxime read more

I cannot say enough about them... Jeremy was on it and kept me informed daily! Work was fabulous and car was brought to me cleaned inside and out!!!!!!!!!! DO NOT GO ANYWHERE ELSE! read more

I had work done on my 2007 Chevy impala when I walked in I was greeted by the red head front desk girl she was so nice and sweet had me sign some papers and then Dave kahn explained to me everything that needed to be done to my car was super professional & there were snacks and you could make yourself coffee if you wanted. I signed my papers/ paid and was on my way. Everything was super straight forward and Dave went out of his way to do extra things on my car 10/10 great job!!! read more

I was immediately reached out to by the manager. They did reimburse us for about 70% of the repair costs we had to pay in extra repairs. We appreciated the follow up and concern. My understanding is that the original worker who helped us out was no longer with the company. read more

Couldn't get past the counter. A good guy insured by State Farm ran into my truck and acknowledged responsibility. He gave me his info and I was contacted by a State Farm claim agent who gave me a claim number and said I could take the truck anywhere to get it fixed, adding that Caliber Collision would be easiest and smoothest as a preferred facility. Sweet, good to go, or so I thought. I went to Caliber Collision and explained the situation and asked how to get it done. The lady at the counter was rude, argumentative and demanded my insurance information. Not great customer service IMHO. I'll go somewhere else. read more

They did an amazing job on my Lexus. I would highly recommend this place to other people, amazing customer service and very business professional. read more

zero stars. incompetent staff. jeremy guerra, estimator, was rude when i told him i was picking my vehicle up since they ordered the wrong part {after waiting 2 weeks}. thus, of course was going to cost more! this happened one other time i took my vehicle there. i can't stand incompetence and rudeness. management needs to do some housecleaning. read more

The staff here is absolutely amazing. Spoke with Zach regarding all my cars's damages and overview. Getting rear ended isn't fun to deal with but they made the process so smooth and simple. Thank you to the team over there. Accidents happen and if something ever happens again. I'll definitely be going back to them. Highly recommend. read more

This was without a doubt the most positive experience I've had with a body shop. Ever. And I've been driving for almost 60 years! My little Audi a-3 is a sweet ride but low to the ground. Front bumper partially came off on one of those concrete parking space 'barriers or 'stoppers' in a parking lot I was traveling through town heading north. The manager Jeromy Guerra answered my panicked phone cdll with a 'can do ' attitude, got my car back together in less then two hours, and sent me my way without a charge. Incredible. read more

I recently used Caliber Collision for a aftermarket grill replacement/painting for my truck. Emmery was the service advisor that took care of me. She was by far the best I have ever worked with. She was fast, efficient, and made sure that everything went smoothly. The job itself turned out better than I expected. They made the truck look pristine! I would absolutely take your vehicle here for any and all needs and make sure to ask for Emmery! read more

WOW! Now this was 5 star service. I purchased a weatherstrip at Autozone and brought it to Caliber with me thinking that was the reason my trunk had a water leak. Which it was. Turned out I didn't even need a new weatherstrip and ended up returning it. Only thing causing mine to come off was all the debris under it that came from a tree I've been parking under. Not only that, they noticed missing bolts in the trunk which I misplaced a year ago when I changed my brake light. They also fixed my license plate that flops around. More than I requested and to top it off.....no charge! Really appreciate a place that goes above and beyond when only one repair was requested. Trunk isn't leaking now and no need to worry anything will get ruined. Come here if you need body work done. read more

They were wonderful about keeping me informed of the progress on my car and it was a job really well done. You would never know my car had been hit. The staff was very nice. So I thank you all read more

The paint has been peeling off the pillars between my windows on my Kia Optima for some time now. I purchased pillar decals from Kia who later told me they couldn't install them. I have contacted many wrap companies about wrapping them with no luck. I contacted caliber collision and brought my car in for evaluation. I met with Zach who is the general manager and was very helpful from the beginning. I never felt pressured or that he was looking to upsell me on any services. He offered to paint my pillars at no cost and advised that this is something he has done to his personal vehicles. I agreed to have him paint them and I am glad I did. They were complete in only a few hours and turned out better than I expected and no more peeling! He truly went above and beyond to make sure that I was happy with the work even at no charge. With all going on in the world right now, it was incredibly refreshing to be on the receiving end of such a kind gesture. The customer service I have received from caliber collision now and over the years has always been exceptional. I have been bringing my car to caliber collision for all damage repair for as long as I can remember and I refuse to take my car anywhere else. read more

Jeremy is truly amazing. His work is incredible, such a nice gentlemen with great precision. Wonderful customer service, this is my go-to place. read more

i brought my vehicle to this location for repairs, they did an amazing service and were very very helpful and staff was very nice i will be bringing my vehicle here again if i need a auto body work done to my vehicle read more

What a great experience!! These guys are top notch. I got a phone call update for each day that they were making the repairs. They even washed my car and vacuumed it out before returning it to me. My car looks better than it did before the accident if that's even possible. read more

I got into a pretty bad accident about a month and a half ago, my truck was damaged pretty badly to a point I thought it wouldn't be able to get fixed. I took my car to Caliber Collision in Roseville and it was by far the best decision I could have made. My truck was brand new, I haven't even had it a year and I was nervous it wouldn't be the same coming out of a body shop, but man was I wrong!! Zach and his team at Caliber are BEYOND amazing. They fixed all of the damage in a very timely manner and my truck came back looking perfect. You couldnt tell I was in an accident at all, it looked brand new and it drives perfectly. I have taken my cars to other shops before, but I never will take it anywhere but here again if I ever need to, hopefully not though haha! I HIGHLY 100% recommend this body shop. Zach was extremely helpful and all of the team there know exactly what they're doing when fixing a vehicle. If you get in an accident, caliber in Roseville is definitely the place to go, no doubt! read more

That quality of work is outstanding and I could not be happier with that! I had an issue with communication in the beginning but it was quickly rectified in speaking with the manager Tim and I'm leaving here a very satisfied customer! Thank you so much! read more

Excellent work and fast and made the process so easy for the customer. Aimee was the best, kept in touch with me throughout the entire process. I couldn't of asked for better service or repairs. Thank you everyone there. read more

We are very pleased with how thorough and nice these folks are. Our vehicle was in Great hands, and if we ever have any issues again, without a doubt we will use them and we'll recommend them to everyone we know...Thanks Again... read more

The were very helpful. I would for sure take my car to them if I ever need a body shop again

Let me start by saying that unfortunately my body shop customer experience is very extensive due to negligent and idiotic drivers hitting and scraping more than 6 vehicles I've owned previously and currently. This is my rating solely for this location on galleria Blvd. The customer service here is of course friendly and polite as usual for a thriving business that collect mostly insurance money I'm sure. Let's also think about that most (not all) body repair technicians make commissions on production rates or per vehicle/repair. (Not sure if caliber operates that way). With that being said it was business as usual, drop-off, pick-up, blah-blah. Picked up my truck, was in a hurry and left without checking things, got home and found over spray all over my newly repaired vehicle, brought it back again and left it for another day to clean all the overspray, they didn't even clean my truck for the inconvenience. Now months later, I'm washing my truck, found fender flapping around and not even welded on as needed. My point is, if it's a really busy body shop beware of the workmanship, my experience at caliber has always had me question the quality of work beginning with my first time years ago in a different town. read more

Took my Lexus here for a repair. I did a check and found a few things that did not look right. Jeromy and his team took my car back and went beyond to make sure I was satisfied with their work. Thank you. read more

Recently, AAA insurance recommended Caliber Collision to repair my back bumper, after I ran into a brick retaining wall with my car. The reviews on Yelp sounded too good to be true, but I have always had good results from anything with high recommendations on Yelp, so I went for it. Aimee was my service advisor and was fantastic! She was thorough, cheerful, and worked with me like a real professional. She texted me updates and kept me in the loop at all times. Once the bumper was removed, they found additional damage under it so had to adjust the quote, but they still kept it reasonable for me. AAA cooperated all the way through, and I had my car back in 2-1/2 days. I was even given a ride home and picked up again when my car was done. The work was excellent - good as new! My car seemed happy and even appeared to drive easier afterwards. It must have been psychological. Ha Ha. So Caliber Collision is your go-to place if you need auto body repairs! read more

I had my car repaired and they did an awesome job, a service advisor named jesse was very attentive to every detail, I will definitely be back and recommend all my friends. read more

Six months ago I got into a fender bender in my brand new car and was sent to Caliber by the insurance company of the person at fault. They did a beautiful job with the repair. Just weeks ago I scuffed my newly replaced bumper while coming out of my garage and somehow managed to pull it out of place. When I got to Caliber I was expecting to pay somewhere around $200-250 to have this all repaired, but instead Justin, my service advisor, was able to have one of the Caliber guys pop the bumper back into place and buff the scuffs for FREE! There are still some paint chips and barely noticeable scuffs, but I'm not complaining. I'm a very happy girl. Thank you Justin and thank you Caliber Collision. You all made my day :) read more

My experience with Caliber Collision on Galleria in Roseville was great. The repairs are perfect and the staff is very nice and professional. My car was ready in less time than expected. read more

I recently needed a new hood for my son's car, and I received the BEST service at Caliber Collision! Not only was the service fast and the people friendly, but the price was extremely reasonable and the job was done in just a couple hours! I cannot recommend this location highly enough! If you need any repairs, call these guys FIRST! They will take care of you! Ask for Jeromy! read more

Took my car to Caliber for an estimate. They are in the "network with my insurance company." The looked at the damage and said I would have the estimate emailed to me at the end of the day. It took four days to receive it and that was only because I called every day. When I got the estimate, there were a lot of items overlooked. They gave me a price for a new rear bumper skin and paint. What about the stuff that goes under the bumper that got smashed? And They didn't notice that the muffler was smashed in, the plastic rear tire well pieces that connect to the bumper were broken, the airbag light from the accident is on and needs to be evaluated, etc., etc. When I emailed the guy that did the estimate and told him my concerns, her never responded. I assume he was way to busy to do a proper estimate, that was proven by how long it took to give me an estimate. Also, really bad customer service if they won't go over everything with you. Instead, they just say they will add on to the price as they find additional things while doing the work. They do that for those that just want a payout and not get work done. It saves insurance company money. So then I took car to FRATCHER AUTO BODY in Roseville. First class all the way! Not the big box corporate auto repair place. read more

Completely unsatisfied with the work they did, would highly recommend taking your car ANYWHERE else!!! Made an appointment to take in our 2017 Fiat spider that was rear-ended, my wife take off work to get to the car to the appointment only to find they don't have the parts there, make another appointment, my wife takes off time again, she brings the car home and the rear bumper on one side looks like somebody took a handful of gold metal flake and threw at it. I take it back, and make another appointment. My wife brings it home after the fourth visit to the shop, paint still doesn't really match, if I hadn't known better I would've thought it went to a high school body shop. Also, even though it's a brand new convertible sports car they try to give you the lowest form of life they have for a loaner/rental. But I must say at least the ladies you deal with on the phone making appointments are very nice professional people. Too bad I can't say the same for the people working on the cars. read more

Great shop with friendly, honest people. My car went in for a realignment after being hit by another car. Jeremy and Amy promptly got the work done and were completely honest and transparent about what needed to be done. I was worried about other damage to the car and they assured me that their mechanics had thoroughly inspected the car and further repairs were not necessary. It's easy to go into shops and feel like you are being upsold and sold unnecessary work and that was not the case here at all. Not to mention all their insurance repairs come with a lifetime warranty and i even got a car wash! read more

Really impressed with the repairs to my vehicle. I worked with Mike from drop off to pick up and he was always kind and professional. The only hiccup I experienced is my back up taillight was out and I noticed it as I was leaving. Mike took my car back and had the bulb replaced. Thank you, Caliber! read more

Very good service. Kept me informed of progress on my car. The car looked great when they finished.

Got in a car wreck and had my car towed here ... my car I thought was totaled but they got in in tip top shape you can't notice it was ever in an accident .... the other parties insurance would not cover a rental car but caliber Collision came through and helped with the rental car costs they really helped me out and were super nice with the whole stress of dealing with the whole car wreck situation.... read more