Fantastic! They took amazing care of me and my 2014 Jetta, which was returned in immaculate condition with all new certified VW parts. Andy, Zoe, and Kurt were the the best- very knowledgable and helpful! They put my mind at ease and always kept me informed. Clean, welcoming facility with a rental car office attached to the building. Highly recommended!! read more

My not-fancy car had a very minor damage and insurance company covered it totally. However, their work result was not satisfactory and good quality at all. Their acceptance and responsibility was not meeting any standards too. Although for only two reasons I am providing this review: One I wish I knew in advance and somebody had told me before selecting this place that they actually steal parts from the customer's cars, Yes, I have over heard that while I was at the main office door on the two workers blind spot. 2nd you are on your own risk by taking your car at this place. The staff could be anything and do so many wrong things but it is manager's fault in my opinion. The manager at this branch has no idea what is going on and shows no interest to know the actual activities and quality of work over there. I had so many good experiences during last 12 years at the Roseville branch, this time I was just out of luck to fooled by the Caliber Name to choose them. I also witnessed that the repair supervisor guy actually cursed and racially insulted one of the other customers while I was waiting outside. I know them all by taking their business card from the counter. In my opinion, lack of management and quality control made so many improper activities in this branch and created a shame for the Caliber Collision. read more

I can't say enough about how wonderful these people are - friendly, very good at communicating and having eternal patience with whatever needs explaining. They even were familiar with my less common, expensive bike rack and how to replace it. The whole repair came out great! read more

Great place. Went in asked for estimate for scratches caused by random limb failure at hotel. Robert buffed out no charge, saved insurance co big time. I am a customer for life. read more

We've worked with Galleria Caliber Collision on two separate occasions and both times the follow-up from Caliber was SLOW and NOT ENOUGH. You're left guessing on what they're doing to your car, how long it's going to take, and when you will get your car back. I had to physically go into the location multiple times to get updates because nobody was returning mine or my husband's calls. Once I went in the people were very nice and responsive but I should not have had to go out of my way to go get follow-up. The end result on the vehicle that got cosmetic work done was great! And the second vehicle we brought to them ended up being a total loss but it took forever for them to let us know the status of the total loss. I still give them three stars because the staff (once you can get a hold of them) is very nice and their work is great. read more

I used them based on a recommendation from AAA insurance. I will never use them again. The communication to me was terrible. They would give me a timeline of when they would get back to me and they rarely respond when they said they would, which forced me to constantly have to call them to get information about my car. My car was towed to them and I showed up to walk the car with them to do their initial review and the initial information they put on the assessment was not accurate. My car ended up being totaled and the information they provided to AAA was not accurate including mileage, amenities and condition of the vehicle, which created a lot of work on my part to prove things to the insurance company. It was a good thing that I kept good records or I would have been out of luck. read more

Experience was awesome. The last time I had to take my car in was in 2003. Man, things have changed. My insurance company (USAA) recommended this body shop. I was very impressed when I got the call from Caliber and Enterprise the same day that I called in my claim. I took my car in on Wednesday afternoon. Enterprise is connected to Caliber, so as the paperwork with Caliber was being printed, I was able to get the rental car. The entire experience took less than 30 mins. I got a call on Friday (today) to say the car was already ready. Casey Cox was awesome and explained the whole process to me. I was able to drop off the rental car today and go in and pick up my car. Thank you to Jason, Curt and Casey. You guys are awesome and I would recommend you to anyone. read more

I cannot say enough good things about this place. I have needed repairs a few times over the past few years and I always go to Caliber Collision. They are great. And I have had some really bad experiences with other places over the years too. Both times I have been here I have worked to Casey who is great and very customer oriented. He explained everything to me, told me what would happen and when. No surprises, no issues. He was on it and even had my car done sooner than expected. My car is flawless now!! My car literally came out looking better than it did before the accident. The whole staff is very friendly and professional. Having the rental car company in the same building is even more of the huge plus. Thank you Caliber for making a bad situation painless and simple for me!! read more

Save your time and a lot of frustration and go somewhere else. My wife was hit in her week old car. The other persons insurance recommended Caliber. We wanted to get it fixed fast so we went there. I called and made an appointment. They said since the insurance was paying I could just come in and the rental car place was in the same building. So I made an appointment. When I arrived they had lost my info. They then told me I had to get an estimate first and that I could not leave it for repairs because they had to order parts. They said they would call the insurance company and call me back. They never did. I called them and they said oh I was just about to call you. Go ahead and bring it in we have the part. So we dropped the car off. They told me again we will call you in a couple days once we have taken the car apart to tell you how long before it is done. They never did. I called them and again was told oh I was just about to call you. They said it would be done in a couple of days and he said he would call me when it was ready. They never did. I had to call them again and finally scheduled a time to get my car. We picked up the car and it was raining so it initially looked good. Then once we got it in the light they put a very large scratch in our window. We called and had to take it in again. They said they would order a new window and call us. Can you guess what happened? They never called. We are now trying to get ahold of them again. Dan was the service advisor and had to be one of the flakiest people I have ever dealt with. Do not ever take your car here unless you want a bunch of broken promises having to babysit and subpar work. The door they supposedly fixed also doesn't close quite right but I'm afraid to let them touch my car again. Caliber managed to take a really bad situation of having your brand new one week old car hit and make it much worse. This review is for the Caliber on Taylor Rd in Roseville CA. read more

The folks at Caliber in Rocklin were great! I had a minor accident in Sacramento and was looking for a place near home to have my car fixed. Caliber was recommended to me by another auto repair shop. From my first visit, I was impressed. Warmly greeted, ably helped by the staff, my service adviser Robert told me my options and kept me informed of the car's progress. The car was repaired in a reasonable amount of time and at a very good cost. When I months later had a question about a noise the car made, I returned with my car and I was again treated well by Brent. It turned out there was no problem and Caliber didn't charge me to look. Very friendly and professional service! I heartily recommend them. read more

Good-looking repair on my car door after I broke the hinges, nice paint match and no dents left, fast service, helped keep insurance claim cost down. Dan checked me out, opening the door half-way to show me the repair work. A week later I open the door all the way and the hinges pop off. They had failed to tighten them according to Dan after relatively quick fix on this second visit. 6 weeks later on first warm day in months I try to roll down window on that door, but it stops half-way down. Back in for a 3rd visit, where they fix the hang-up in window mechanism they caused during repair. I ask Dan: what gives with the lack of even basic quality control here? He says they have some new people working there and foreman can't check all their work, apologizes for the inconvenience of repeated return trips. I recommend you personally and thoroughly check out the function of any repaired items before taking delivery. They don't. read more

I wish I didn't have to, but I have needed a body shop twice in the last couple of years. Both times, I have used Caliber Collision in Roseville, which was the preferred shop of my insurance company. Both times,the people at Caliber from the front office secretaries, to the person that I worked directly with, to the mechanics who checked out my car, were wonderful. All of the personnel were reassuring, communicative, honest, thorough, and excellent at knowing the insurance process. One of the times, the damage to my car's front fender was fixable. They did a a beautiful job at restoring my car to it's previous state. The second time, they did a thorough job of investigating damage to my SUV and due to their thoroughness, helped to have it declared as totaled. My vehicle had lots of undercarriage damage and some of the damage was not easily seen. At first, I thought that my insurance company was going to undervalue the damage and have my vehicle repaired which would have been a disaster. Caliber's thorough inspection (Which they allowed me to be included in), helped to locate thousands of dollars in damage which ultimately led to the correct decision to total the vehicle. God I hope I don't have to go back to a body shop soon. My accidents have been the fault of others, but it still takes hours of time and aggravation. But if I do ending up needing a body shop in the future, you can be sure that I will go directly to Caliber in Roseville. I can't thank them enough. read more

Today I ripped the front bumper almost completely off my car along with the flat piece of plastic underneath the car and it was dragging on the road (parked my car too close to the concrete barrier in a shopping center) I drove about 4 miles with my hazard lights on planning on going to a different shop when I saw Caliber Collision. I drove in and Brent took a look at it and said they would have to get underneath to see what all was going on but he was pretty certain all they would need to do is reattach everything with the plastic pins. I sat in the waiting room finishing up paperwork from my job and within 15 mins or so Brent walked in and said "you're good to go". We started to walk out the door and I kinda looked at him and said "don't I need to pay first"? He grinned and said "nope, a smile is good enough." I was shocked!! I expected to pay for what they did. This is the kind of business I will definitely be going back to in the future. I had never been here before and am so glad I decided to stop at this shop. Thank you VERY much Brent. You more than made my day!! read more

This is my 1st time dealing with Caliber Collision and I have to say the staff at the branch on Taylor Rd are an incredible asset to the company. My repair was very small by most standards but Andy & his team never made me feel any less important than a high paying client. I was due to leave out of town on business, needed my car for the trip and only had a week in which to get it fixed. Well you can imagine my surprise when Andy called me on the 2nd full day to say the car was ready for collection. Wow now that is real service. To top it off they sent a car to my home to pick me up since I had no transportation. I recently moved here from San Diego and had to ask around for a recommendation for my repair. I can honestly see why I was told to use Caliber Collision on Taylor Rd. Thanks Andy and the team. I hope I never have to visit your office again but if I'm even in need of repairs I know exactly where to go. You can be assured that I'll recommend you to my friends. read more