This review is for the Caliber Collision on Taylor Rd next door to the Cattlemens. They work on Mercedes, BMW, Audi, etc.... Our advisor, Tiffany R. Kept us up to date from the time we dropped off to the day of pickup through daily text updates. Their coordination with Enterprise made dropping off the rental vehicle so easy. The repairs were done so well, and I can't even tell where the original damage was. They also cleaned the interior and exterior nicely before pickup. I highly recommend anyone looking for a collision / body shop to consider Caliber Collision at Taylor Rd Roseville CA read more

I had a great experience at Caliber Collision. Made an appointment to drop off my car. They kept me informed all along the way on the repair and even finished the job a day early! Greg was awesome to work with and the quality of the work was amazing, like the accident never happened. I would not hesitate to use them again! read more

Just went to the previous repair shop Pacific coast collision . They informed me That the issue with my vehicle has something to do with my recent accident they were also saying that the recent accident could have bent and affected the quarter panel . This is sad that now that i have to live with a damaged car pray for me that UBER and LYFT will pass this kind of repair . With my limited knowledge about this i cant say pacific coast did a bad job on my car but as i insist before i don't see a problem with my car prior to the last accident . This is just adding up to my so much depression . read more

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Recently went to Caliber on Taylor Rd. to get an estimate on our Acadia. We weren't sure if we would go through insurance or pay out of pocket. Sheryl helped us understand the repair process and the benefits of paying cash or going insurance. She was helpful and we'll definitely be bringing our vehicle back for repair. read more

The shop was clean and the staff courteous through the whole thing. I will be back for sure.

Cody Cleveland is fantastic. He gave me my estimate, which I understood and was super professional. I highly recommend caliber and Cody.

A+ service. Can't go wrong at the Roseville caliber collision center. Quality repair.

I highly recommend this location! From the customer service to the top notch results on my car! I was amazed at how smooth and easy they made everything for me. My car windshield needed to be repaired, as well as fix some dents. My car came out looking brand new! read more

We've had to use Caliber for a few of our vehicles the last couple of years. They have been professional to work with, and have made sure we are get our vehicles back the way we want. read more

My 4-Runner was side swiped in a hit and run. I took it in to Caliber Collision and Sheryl helped me. She was awesome! She assessed the damage ( and even saw damage that I had missed), took care of all of my insurance needs, set me up with a rental car, and just made the whole unfortunate situation easy. She kept me updated daily on the process and even got my car returned to me earlier than expected. What I really appreciated is that she made sure my car was fixed properly and not cheap just because that is the way the insurance tried to push. She exceeded all my expectations. I highly recommend Caliber Collision at 2020 Taylor Rd.......ask for Sheryl S. read more

I was broad sided and was already having a bad day when my insurance people were rude. Everyone working was polite and responsive. The manager Matt went above and beyond helping me and calmed me down. The people working at this location are definitely in the right field for their careers. They made me feel more at ease knowing I was leaving my car in good hands. Thank u guys!!! read more

This place was perfect. I had a store manager come up greet me with a smile and take my keys. They pulled my car around and i had left. They called to update me on the damage of my car plus when it was going to be done by. Overall a great experience read more

Simple and easy process. Brent was my estimator and he gave me a solid breakdown of what the costs and eta were going to be. He had excellent communication, and kept me updated every other day on the status of my car without me having to call and pester. One of the best customer experiences I've had in some time. read more

Brought my car by Caliber because someone decided to run a cart into it They got me right in and did a fabulous job buffing out my misfortune! Brenden was very personable and helpful! I would absolutely refer this shop to all friends and family! read more

If you're looking for a sign to bring your car here, this is it. After being involved in a hit & run, I was so upset at the damage of my car. I was lucky enough to get the persons information on who damaged my car so their insurance sent me to Fix Auto in Rocklin. After about a week I realized the damage was still very noticeable and my bumper was almost popping out still. I decided to call back and be sent to caliber collision since I've only heard great things about this business. The insurance was very confusing and I was unsure what exactly they needed in order to let me take my car back in. Sydney at Caliber Collision agreed to call Geico for me and talk with the insurance man who was helping me. After that I only ever had to speak with Sydney and her colleagues at Caliber Collision. Her and everyone else made the process so easy and stress free. I wish I would've just came here in the first place and saved myself the huge headache. The photos are gonna show first what my car looked like from the other shop vs picking up my car at caliber collision. read more

Caliber Collision - Picking up my car from caliber collision - Body Shops Near Me - Roseville, California

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Waited close to 2 months for our 2010 Nissan Armada to be done. The first time we went to pick it up there was a crack in the brand new grill. The second time we had a torn inner fender. When the second grill was installed, the new paint around it had been scuffed. On the rear bumper, somebody made a divot in the new paint when installing the backup sensors. Plus, our front license plate went missing and we were told go to DMV and get a replacement. My personal feeling is that since our car was already 10 years old it really didn't matter what it looked like. I would never take another car to this location. read more

Our 2013 Prius was rear ended while stopped resulting in both front and rear end damage. caliber collision did the repair-which was above $ 4K. The repair took much longer than promised -which wasn't horrible as we have multiple cars. However, some of the underside of the front end of the car is now coming loose ---and they refuse to warranty their work. They pointed to some pebble scratchs in the underside of the bumper And claimed additional damage so no warranty --total BS --any excuse to not honor their work. This in an older car so doesn't really matter -but I would never take one of my nice cars here. Super low end work and support--it's a take the money And run game here . read more

This is a very customer centered shop. My car is scheduled to be repaired at the Roseville location when the parts arrive (supply chain issue is real). In the meantime a part of my bumper started flapping and dragging. Stopped by and Zack enlisted Mike and had a temporary fix until repair. These guys were a great help and this is best of class service! read more

I did take my truck to caliber collision, because my insured recommended to me, but unfortunately the body shop was unable to repair my truck as the correct way, I have been to many time to the shop of Moreno valley and they have try many time to fixed my truck. but they was no able to do it. now I need to take my truck to another body shop. My insurance 21first century did not want to take liabilities. so I am very frustrated. I will not recommend this body shop to any one. read more

I always go into a business with the benefit of the doubt, and Caliber Collision was no different. I was promised a couple days short of two weeks for paint work, and parts replacement. I have never had a car in a shop that long for body work, but they were a preferred for USAA and I believed they would take good care of my car and therefore perform good, quality work, on my new car with just over 10 thousand miles. My car was returned late and with a lot of things that were done poorly, some of which include: front inner door panels having broken clips, which caused the panels to not sit flush and secure, and even one of the door speakers to rattle. Too much sealant used on rear cargo area windows that were removed and replaced, which caused the panels to not sit flush with the rest of the interior. Paint or sealant spray on rearview mirror, an aftermarket windshield even with a manufacturer sent memo that stated only factory windshields should be used. Malfunctioning rain sensing wipers after new non-factory windshield and sensor was put in. Fingerprints, dust, dirt all over a light colored headliner. Dust all over interior after delivery. After I called Caliber Collision back to have unsatisfactory work fixed, one of the managers was put in charge of working through and making things right. I was promised a middle of the week, Wednesday completion date, and once again fail to complete the work as quoted by not delivering my car until Friday. I had to call the manager multiple times during the week, and each and every time he told me he would try to get me the car back soon. The second time was for the rain sensing option that quit working on the car, and did not work when it rained. The manager explained to me that USAA or Mazda had sent a bulletin that advised the shops to not use windshields that were not a factory OEM part. Yet, they did the first time when they replaced it. So I asked him, so what does this mean? Does it mean the windshield will need to be replaced? He said "oh no, the windshield is fine, we're only switching out the sensor". I was confused because he contradicted to what he had previously told me. So they changed the sensor, and it fell off the windshield after a couple days of me picking it up the second time. Finally the third and current time I took the car there, he said that the dealer told him that they had to change the windshield to an OEM one so that the sensor could work correctly. I was under the impression that USAA advised shops to use OEM parts for repair from the start, but I could be wrong. I know that some of the extra time, cost, inconvenience, and frustration could have been saved if they had used the right windshield the first time. The shop has 3 times given me time estimates for work being complete, and all 3 times they have failed to deliver. The original estimate was just over $6,200 and the total charge to the insurance have gone well over $12,000 and in essence doubled. Yet, I've had to go back 3 times and am still currently waiting for my car to be complete. They have not performed anywhere close to what their shop reviews say about them. They do not perform quality, timely, or clean work. They even left swirls on the paint on the rear panel, and in a few areas on the top of the car from a buffer or other equipment. The rear hatch panel that was actually supposed to not even need any work whatsoever. After the last visit, I found broken clips on the rear right tailgate trim panel, and screw caps busted on the top roof cargo rails. From start to finish of the incident occurring in February, to the last visit pickup in June the whole experience was awful. I often travel for work, and have noticed that Caliber has shops in practically every state, sadly they are taking over and buying out good local shops and turning them into franchises with low quality work and service. If you're looking for a shop, I would try a locally owned one before heading here. read more

I got rear ended 2 weeks ago and needed to take the SUV to get the bumper fixed. From start to finish, hands down the best repair business. Isaiah was my go to man and he was simply amazing. Friendly efficient, always kept me informed of what was going on. 4 days in the shop and when I picked the car up it was sparkling! read more

Do not go here, they had my vehicle for a week then decided they aren't going to repair it. I also verified that it was not looked at by a mechanic for this decision. read more

you could find another Caliber Collision please do! This location has given me the runaround with my car for almost 7 months. My car was delivered to them in July 2021 I did not receive my car back until almost the end of November ! Informing me that there's a piece that was delayed saying that my car was drivable however it would take a few weeks to get the piece in. The piece was delivered the week of Christmas and no one contacted me regarding the piece being delivered. I called two weeks after Christmas because I knew it was the holidays asking questions about when the piece would be delivered and she said oh we got it two weeks ago sorry we hadn't gotten back to you. I schedule an appointment to bring my car in A few days later and have it finished by 5:30 p.m the same day. At 3:30pm she called me saying actually your car won't be done until tomorrow in the afternoon because we had to spend time looking at another piece of your car you've had my car all day why did you wait until two hours before you close to call me and tell me that my car is not going to be ready? The customer service in this location is the shittiest shit I've ever experienced ! If you get put with Cheryl rent for your life!! Instead of acknowledging there mistakes she's going to hang up in my face! I've worked in customer service for a very long time and this is not an appropriate way to treat people at all!! read more

We were helped by Steve when we needed a repair for our car. He was very helpful, courteous and very prompt. The work was completed a day earlier than promised, less than the original quote and cleaned. Great service all the way around!! Thank you Steve! read more

dropped truck off 9-1-2023. on 9-8 i spoke with manager he for some reason thought i would not be happy with my 2021 denali getting a complete new paint job. I explained i had vehicl polished already and they said clear coat was to thin to remove all the scratches the car wash put on it. I explained I preferred a new paint job. fast forward another week i go check on truck its still parked where i left it. so i call and get the same response this time i say ok to having third party company come and look and see what they can get out. this was monday 9-18. He said they'll be here this afternoon or morning of 9-19. I never heard back. So i called 9-20 and 9-21 manager wont call me back. So I returned rental picked up my truck and taking too different shop. Worst part is i lost 3 weeks of my rental for nothing. seemed like they were trying harder to not do the job then too do it in return they wasted my time and my money since now i have to rent a truck out of my own pocket instead of using insurance. also there were no parts needed just paint, insurance company told them to do whatever was needed so no hang up there. read more

Went into Caliber Collision off of Taylor road in Roseville to get an estimate on some repairs. Their staff is very friendly and professional, they were very thorough had me in and out in a timely matter and the estimated cost for repairs are fair and affordable. read more

The only thing I can say is WOW the amount of care and customer service here is fabulous and my car looks great

Such an amazing place to go when it comes to fixing your car. I came in and Matt was very helpful and respectful. He was understanding of my car situation and the payments as well. Highly recommend 10/10. read more

i cannot say enough good things about this location!!! everyone was professional and courteous. by the time they finished fixing my car, it looked brand new! read more

I took my truck for repair and they got the job done in a timely, competent fashion. They went beyond the scope of the job and took care of me! read more

I want to thank Dan and his team at Caliber Collision. They did an excellent job on replacing the bumper of our 2017 car. Dan and his team went above and beyond it making sure we were pleased with the work. I highly recommend this Caliber location. Thanks Dan! read more

I keep recommending family and friends after I got my vehicle fixed. Everyone that I sent there tells me how awesome they are!

Just wanted to share my experience with Caliber Collision. I was pretty bummed when someone hit my car and did not leave a note. I was recommended to this shop by nationwide as one of their preferred shops. They have very friendly and professional staff. They went above and beyond in the whole experience. I received updates about my car service, and on top of that they finished days earlier than expected. They did great work on my car door. My car looks brand new again. If you love your car you're going to take it to a place you can trust and this is it! read more

Caliber Collision - Great job! - Body Shops Near Me - Roseville, California

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This place rocks!! I had them paint some custom bumper covers for me a while back. They were able to match the color and finish perfectly! I recently had a small mishaps with a stump while camping. I Brought my truck to Caliber and they were able to remove the scratches in about an hour. Looks like new again! They are always friendly, professional, fair priced and do amazing work. So glad to have a body shop I can't trust. read more

About a week ago or so I took my White Audi in for body damage repairs due to vandalism by another person. I was really upset due to this and frustrated already with having to be in the situation where I needed to come in to a repair shop and handle it. When I arrived I was greeted by a nice gentleman by the name of Greg, whom works there. He's a very nice and understanding individual who empathized with my situation and patiently went over the damage on my car and even pointed out damage that I may have not noticed too. After going over the damage with me he gave me the insurance quote for the repairs and also the estimated time until I could pick up my car when it was finished being taken care of. He told me it was going to be about a week and instead only took 2-3days (which was awesome!). I hope in never in this situation again but to whomever reads this, if you are...i urge you to work with Greg. He's a great representation of what customer service is and a good face for Caliber Collision. read more

This is what I wrote Caliber: "I am just making you aware that I will be leaving your location a bad review. I left my car there on the 19th of October. On October 28th, I was told by the insurance that my car is a total loss. I told them I wanted to retain the car. Your location is only a little bit more than 5 minutes away from my job. When I picked it up, they could not find the key, so I was given another one and not the spare that I left with my car. I drove it and I heard my brakes squeaking which was unusual because the rotors and brakes were replaced exactly a year ago in October. My car sat in a gated parking at my job until the repair guy could take a look at. When the repair guy got there and gave me the estimate, he showed how my back tires didn't even have brakes at all and it had old rotors. You can see the indentation where the brakes are supposed to be. You can tell that it is not from wear and tear, and it would not be like that in a year anyways. Also, my car started overheating. I am trying to see if anything else was taken because I had parts just replaced a few months ago. I am afraid to find out what else was taken from my car. I do not know if you guys did that because you thought it was going to salvage, but that is not right." Their customer service is not all that great either. They were not rude to me or nice either. The receptionist did role her eyes with another customer though while she had a back turned. read more

Recently my 2014 Honda Accord was involved in an accident on Highway 80. This car is my BABY and I was devastated when the accident occurred. Through my insurance, Caliber Collision was the recommended repair shop to go to, and I couldn't be happier with my experience. 1st off - they are LITERALLY attached to an enterprise rental car facility, which made the transition as easy as possible for dropping my car off and getting my rental. The experience I had with Caliber was unlike any with other repair shops I've worked with in the past. They worked with my insurance company and were able to find a stipulation in my contract that since my car is under 3 years old, they were to replace everything with OEM Honda parts rather than aftermarket. They were able to completely repair my car within 7 days, despite having to basically replace the front end of my cars body. My go to guy was Andy, and he called me every other day with updates, which was extremely helpful. I'd recommend this shop to anybody that needs work done on their vehicle. When I picked it up I was amazed at the quality of the work, I even took it home to measure the fender/hood/bumper gaps and everything was perfect. I'm super thankful to Caliber for giving me my baby back in such a quick time frame, with a seamless and non stressful process. read more

Caliber Collision fixed our work van. Let me tell you, they rocked it. My service advisor Sheryl was beyond compare! She kept us informed and answered all of my questions, and believe me, I have a lot of them! Its clear she's a huge asset to Caliber! The van looks great! We'll be bringing all of our vehicles here in the future. read more

Great service on my (sadly) second visit. I've used them a second time and still happy with the nice staff and good work. Very busy but still took care of me. read more

I got rear ended & took my car to Caliber Collision. They had my car for nearly 4 weeks.... but once I got my car back it looked brand new! They even washed my car. It still makes a weird noise and has a flat tire after I picked it up. The manger was able to help me out with tire & they put some oil or something to help with the weird noise my car was making. I'm so happy to have my car back & the customer service was great! read more