I read another review and I agree that I also wish I could give this business more than five stars…read more We were so impressed with every interaction with the owner and staff. I reversed my bmw into the top of our garage door and was feeling stupid for doing it. The owner was really kind and reassured me it happens a lot.(true or not I do appreciate him making me feel better!). The pricing was really fair. They ordered the necessary part and scheduled the work promptly. They had us in and out same day and the car looks like new again. They even detailed our car before we picked it up! Rarely do you find this level of customer service anymore and we will be back for any future needs (hopefully never for the same thing!).

This place is truly amazing. It was like a time warp when it comes to customer service I couldn't…read morebelieve how friendly and fast they were. You drop your car off on time, they start on time and they give it back on time. They shake your hand and thank you for doing business with them and they detail your car for free! When I was leaving, I honestly felt like I was robbing them. Amazing experience and we will never use anyone else.

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Fantastic service, fair and transparent pricing, and service was completed as stated. Added bonus -…read moretheir little beagle in the lobby.

This is our second contact with Toby's Body & Fender and these guys are great. The first time we…read moreused Toby's was with my little Metro a guy backed into the side and Toby fixed like new and matched the paint it looked like new. Recently they fixed my 2024 Palisade where someone hit me in a parking lot and just left. They did a fantastic job. These guys are so nice to work with, they're pleasant and efficient. They told us when they would finish it and they would call if they had any issues. They are honest and fair priced and do a great job. I would defiantly recommend them if you need any car repair. BV

I had 4 quotes on what needed to be fixed, and Toby's by far was the most affordable choice over…read morethe competition. Secondly, great service, I was kept in the loop through the entire process from scheduling, things that needed to be confirmed, to the pick up. They had the car shiny and new, with a touch of class with a nice thank you for doing business card. I would 100% recommend Toby's to anyone that needed body shop work. Darren Handleman.

This shop dated me on getting my car on February 7th. They not only stopped giving me updates on my…read morecar on the 13th unless I called first, but also failed the mention they ordered the wrong parts. They went from painting stage to body stage, back to paint, and so forth. Was told it was in assembly mode for 4 days. They also ruined the tint on my front driver door when they were suppose to be fixing the hatchback. I do not recommend this shop. Unless you don't want updates and want your car back a month late, and with additional problems

Do not trust these people! You will only have disappointment and more issues than you began with…read more My car got hit while parked on the street. The lady who hit me left information thankfully and her insurance picked a shop close to my place (it wasn't drivable for distance) and Google said it was a 4-star shop so I agreed. It was the rear driver side that was hit (almost $5,000 worth of damage to the back panel, trunk, taillight, and bumper). They quoted me a week & put me in a rental. It took over a week longer than quoted. They never called to update and their site was not specific nor helpful. I called on a Monday morning, they told me it was going into detail and it would be ready in the afternoon. 4:30 rolled around, so I called since it was supposed to be ready and I hadn't heard anything. They told me it was moving into detail in the morning and it would be ready the next afternoon. I had moved my whole plans around picking up my car sometime that day and get the tons of things I had to do done so I explained that and asked her to confirm it would be done the next afternoon. She had no answers as to why they told me false information and was not direct in any answers to any of my questions. But, she said it would be ready the next day, and it was. When I got my car back, there was absolutely no detailing done, which I didn't care about honestly except it was "in detail" for at least two days. Why couldn't they tell me any other reasoning? My car was still wet (with spotty hard water) and nothing on the inside was touched (even with the additional COVID cleaning they charged for), except my leather steering wheel had been completely ruined. It looked like someone with a super blingy ring or knife took it and scraped the entire top half, tearing all of the leather. I didn't see it at first but felt it as I was heading home in the middle of downtown Spokane. So I called them and turned around. They had zero explanation, and told me they'd have to run it by someone to get it approved to order the "new steering wheel" and they would let me know. So I decided to just say okay and go on with my day. I had a close call on the interstate when I realized my blind-spot monitors weren't working at all. So I called them again, and they told me it "happens all the time because they're soooo finicky and you can never tell if they're damaged when they are" which is something I would have LOVED to have been warned about rather than relying on them and not having them with no warning. Especially since the paperwork said they worked on my blind-spot monitors. They told me that the dealer would have to fix them, so they'd order the part along with the steering wheel they already ordered (of course, with no update to me) and it would be done all at once. Not to mention, my trunk isn't even centered at all. So I drop off my car again. They tell me it will be ready the next day. Once again, it was four days late. My steering wheel was replaced but the rest of it was still dirty. No COVID cleaning on the touches areas. There were no apologies, no answers when questions asked, no updates, no friendliness, and my car came back with something wrong each time. I have my car back now, but somehow my tire pressure sensor is broken. I'm trying to talk to insurance because I absolutely refuse to leave my car with them and am telling everyone I know to avoid this place so they don't have similar issues, frustrations, and money loss. I'm horribly disappointed with the issues I've had, but even more disappointed with how they treat customers. DO NOT TRUST THEM WITH YOUR VEHICLE.

If you are in distress and don't know where to turn, roll yourself right into Crash Champions'…read moreparking lot. My fiancé, our dog and I were visiting from out of town for a weekend getaway and were rear ended in town. Thankfully we were all uninjured, but did suffer minor bumper and exhaust damage. This resulted in a *noise* that left us uneasy about our 4 hour trek home within the next few days. Of course this incident took place on a Friday afternoon, 2 hours to closing. We didn't know where to turn so we called up this local spot and were welcomed with open arms, no appointment necessary. They assessed our car, helped tie up loose ends and put our bumper back as good as they could get it. They even let our corgi pup inside to escape the 90 degree heat we are so not use to. We cannot express our gratitude for taking our issue head-on and making us feel at home. Joe and Cody explained that this was a sort of "family run" shop, and we could feel that. Thanks to you guys, our trip was saved and we have the peace of mind driving all the way home. Hope you enjoyed our special treat and hope not to see you again under these circumstances again!

From the owner: We Believe the Difference is Trust. At Crash Champions, you're backed by a team of certified…read moreprofessionals who have also earned the trust of the nation's leading insurance providers. We provide free professional estimates, back every repair with a written lifetime guarantee, and communicate through every step of the process. That's trusted collision repair experience - with a personal touch.