Their customer service was so poor and their estimates were so overpriced, I did not have them do…read moreany work on either of my vehicles. They were only interested in accident claims where they could charge more to the insurance companies. If it's not involving an insurance claim, don't waste your time.

So thankful to have my car back and it looks fantastic! A big thanks to Miles for managing the…read morerepair and keeping me updated throughout the process, and to the shop for setting me up in a loaner so I didn't have extra rental expense. Everyone was super nice and made this experience very easy to deal with. Working in the insurance industry I can assure you, it doesn't get any better than this! Thanks again guys!

First, ignore the one guy who left a gibberish one star review. He seems to have made a hobby of…read morehate reviewing any place he can find. Now then, no one wants to have body work done on their car. But life happens. These guys had great reviews and were very close to my house. I am so glad I came here. They got the job done quicker than they said, it looked great, and they even cleaned the car inside. It looked and smelled like a new car! Fortunately for me, the damage was ruled the other person's fault so I wasn't paying anything, but while I was waiting for them to bring the car up front, I noticed their posted rates for all their work. They meet or beat just about any body shop in Spokane. I hope you never have to get body work done on your car, but you really need to check these folks out if you do.

Had to take my car twice. Both times I was very well serviced, as was my vehicle. Repairs were…read morecompleted as promised and even cleaned the interior before I picked it up! Friendly estimator, accommodating and polite. Front desk answers phone swiftly. Highly recommend.

Several years ago, my husband had minor work done there and the service was great. I recently…read morescraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick!

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed…read moreme in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane.

I wanted a scratch on my bumper fixed, that's all. They…read morescrewed it up the first time, so i made them do it again. What i received was: 1. A CROOKED BUMPER. 2. A LOOSE (and leaking) TAIL LIGHT. 3. A LICENSE PLATE THAT FLAPS IN THE BREEZE & CAN'T BE TIGHTENED. 4. SEVERAL MISSING CONNECTORS (a few replaced by hex bolts, WTF?) 5. BUFFED OFF ALL OF THE PAINT FROM THE SPOILER (i told them to clean up their mess this time, and so they over buffed it. The scratch looked better than all of the above problems, they are terrible. DO NOT LET THEM TOUCH YOUR NICE CAR, YOU WILL REGRET IT. The manager is a professional liar. He will nod and tell you whatever you want to hear and then turn around and cut corners. I wish I could give them 0 stars, 1 star is too high.

I have used them for years and they have done a awesome job fixing my trucks. I have sent my…read morefriends there also and they had a great experience also. Awesome job at a reasonable price.

When my wife was driving into town and moose jumped the guardrail and smashed into the side of my…read morewife's Subaru Outback causing a good amount of damage to the passenger side of the car. The insurance company gave a me a couple places that I could take my car to. A couple of them were national chains collision centers. I wanted to keep my business with a locally owned company. I read several reviews and settled on Craig's Collision Center. I spoke with Eric at Craig's, he told me to bring the car in anytime that was convenient for me. I drove the car to Craig's, spent about 20 minutes with Eric filling out paperwork and then I was on my way. I was expecting my car to be in their shop for at least four to five weeks. Eric, either sent me an email or gave me a call several times to explain where my car was in the process of the repair. Two weeks later my car was ready for delivery. Eric and the team at Craigs Collision Center did an amazing job. I would highly recommend them to anyone

Service here for my damaged vehicle was top notch. Quick communication, and follow up was timely…read more When they committed to call me by a certain date with any updates, they consistently did. By far, Craig's Automotive exceeded my expectations!

Absolutely the best auto body around. They do it right and stand behaving their work! I've used…read morethem twice very satisfied

I am in awe at how amazing impact auto body is!! Nick is awesome! He squeezed me in to fix a…read morescratch and mud flap. By the time I took the car in I also had a broken window. I'm not even kidding. He had it fixed within 3 days and is more than fair! I will forever be a loyal customer of theirs!!!

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Fantastic service, fair and transparent pricing, and service was completed as stated. Added bonus -…read moretheir little beagle in the lobby.

My car was damaged by another vehicle in a parking lot. I agreed to get some estimates to help the…read moreother driver avoid an insurance premium increase. My first 2 estimates were about $3800. They also needed to keep my car for 7-10 days. Spokane Dent Repair was my 3rd and final request for an estimate. Ryan, the owner, came in at $675. Ryan telephoned the driver and made arrangements for payment. Ryan made the damaged area looked good as new and it only took 1 day. Hope I never need to use an auto body shop again but if I do, Ryan at Spokane Dent Repair will always be my default shop to go to. Joel Novin

If you want excellent results, great value and an honest person to work with, you will go to…read moreSpokane Dent Repair. My husband ran into a metal sign with his Dodge Ram truck. We had just switched insurance companies and didn't want to submit it. We found Ryan and he repaired it flawlessly in a short amount of time for a very good price. Also, his shop is VERY clean and orderly. We are so impressed with his quality of work and his ethics, we will always seek him out in the future if we need another repair. Nancy W.