Reggie and his team at McLean Mortgage made everything so simple and so easy. I never had to worry…read moreabout a thing because I knew I was in such good hands with them! Reggie was always checking in to see how things were going, and he and the team were on top of everything. They could turn the loan information for a house offer within a matter minutes it felt. The process was smooth, and if anything came up with the numbers they would contact me immediately to talk through it all. I can't stress enough how comforting it was to know that I had such a great team supporting my first-ever home purchase. 10/10 highly, highly recommend!

Just received a letter from them about their data breach in October 2024, exposing my name and SSN…read more Haven't had a mortgage with them in 6+ years. Makes you wonder what they do with your information and who they've sold it to. Awesome!

Not a good experience with amateurs running the show. Better information, better response times,…read moreprofessional service lacks, generally a very bad experience, stop repeated requests for info already provided, improved security

I had an amazing experience with Betty Connell and George Dao at Home Savings & Trust Mortgage…read more(HSTM) and HIGHLY recommend them, especially for first-time home buyers. Prior to choosing HSTM, I spoke with other loan providers who glazed over the details, failed to explain the intricacies and different options available, and spoke more "at" me then "to" me. When I spoke Betty, she was the exact opposite - she took ample time explaining the whole process, my different options, what those options entailed, break downs for different loan amounts/condo fees, etc. She really made me feel comfortable and able to understand how each piece of the process impacted me. As a first-time homebuyer, a lot of the information was super new to me; Betty was patient, kind, and knowledgeable with her explanations, ensuring I was comfortable and understood the process the whole way through. George was also super helpful and knowledgeable and was my contact throughout the 21-day closure. George went above and beyond to help find different programs I qualified for and helped me secure two extremely advantageous programs, one of which I did not even know about! He actively worked these leads all the way through, and his tenacity helped not only lower my interest rate, but also helped with closing cost/down payment assistance. Both Betty and George were FANTASTIC throughout the entire process and I'm super happy with my experience. I HIGHLY recommend them/HSTM with your mortgage needs!

My wife and I used John Pressely as our mortgage broker when we purchased our home over a year ago…read more It was a fantastic experience, he helped us get the best rate, and was very forthcoming and responsive about what we needed to do during the process. We have referred him to other family and friends and we still get holiday cards and text messages from him a year after he helped us purchase our house. The family and friends we referred have also thanked us for our recommendation. I wish more businesses had people like John working for them, outstanding customer service!

My wife and I worked with Matt Sines at FitzGerald Mortgage as we were in the process of purchasing…read moreour first home. Matt was excellent to work with and helped us each step of the way. As we were first-time home buyers, we had a lot of questions, and were unsure of many details. Matt was very helpful in clarifying things for us, and was always available to answer our questions. My wife and I wanted to look at various options and see how the numbers change between 30 yr, 20 yr, 15 yr, and ARM loans. We also wanted to see how things change between putting more or less down up front. Matt was very quick to work out all of these options for us and sent us all of our options via email. We were able to clearly see what we wanted to do and go from there. Communication was consistently quick and painless. Even after our home purchase, I had reached out to Matt to ask him to forward me an Amortization schedule. Matt was quick to do this and made himself available to clarify any questions for us. Buying a home for the first time is not easy. Working with the right lender is crucial. We were fortunate to meet Matt and have him guide us through this whole process. We are now very happy home owners. The process with Matt was seamless and painless. Almost everything was electronic. Matt is clearly dedicated to his work and prioritizes his clients. We are very happy to have worked with him and will definitely do so in the future.

My overall experience was great with Michaellynn Bacon the loan processor at NVR. She was amazing…read moreand was the perfect example of someone who takes her job seriously and customer service. She was very professional , responsive and had wonderful follow-up. If I had a question and she did not know the answer she would research the issue until she found the answer. She is a great asset to team and definitely made the mortgage and home buying process much better. If it was not for Michaelynn my experience would have been much worse. She should really teach a seminar to employees on customer service. If you give out awards I would definitely recommend her for one in recognition of her excellent customer service.

As first time home buyers, the experience of signing contracts and working through massive amounts…read moreof paperwork and confusing numbers can be extremely overwhelming. For me it certainly was. I am a numbers gal and I always want to be able to see where each figure ties to. Elizabeth Warner, our Loan Officer with NVR, went above and beyond for us every single time and I would describe her as nothing short of amazing. She has sat on numerous hour-long calls with me while I ask the same questions in different phrasing until I am certain I understand something. She is patient, extremely personable, and does not make you feel like a nuisance at all, no matter the question! She was always easily accessible and if I couldn't get a hold of her right away she was always back in touch with me on the same business day. I never thought I would be in the place to say I trust a lender, but I truly and wholeheartedly trust this woman and her word, and I know she has done right by us throughout the entire process. If you are looking for a lending team that has your back and makes you feel comfortable and heard throughout your home buying ordeal, look no further than Elizabeth! Every conversation with her has been nothing but pleasant and I am eternally grateful that she was the one to oversee our first time purchasing a home.

We applied for our mortgage in June 2016. It is now the end of February 2017 and we still have not…read moreclosed on our VA construction-to-perm loan with FGMC. We've provided all requested documentation within a day or two of their request and yet still this has dragged on. Of course in the interim, interest rates have skyrocketed, so we're getting screwed on our rate. We're beyond frustrated and disappointed. This whole process has been a disaster.

I started with them in April 2016 its now Mid June and seems like every time they send me E-sign…read moredisclosures it takes almost two weeks to hear something. I did the appraisal within 2-3 days and didn't hear anything until two weeks later. At the rate they handle business, I might be in August before I close my refinance! I don't recommend, but they do lure you in with good rates!

I would give this company zero stars if I could. Their employee made a deal with me at closing, did…read morenot give me the money owed to me, and they are refusing to pay me what I am owed as well. I do not recommend them at all.

This review is for Daniel Carte - mortgage loan officer at First Savings Mortgage. I had used…read moreDaniel to buy my condo in 2019 and to refinance in 2021. Oct/Nov 2022, I used him to purchase my first SFH when rates were skyrocketing. I had great experiences with him previously and was happy to use him again as he was able to match or beat other quotes previously. While I was in the middle of switch jobs and moving, I asked him for different loan type quotes, but asked that he used the same purchase price and down amount for an apples to apples comparison (obviously). I trusted him and in my haste to initiate the process, did not see that he manipulated the quotes to make it look like the ARMs were the better deal. He was heavily pushing them. I only agreed to initiate the process with the understanding that I can still shop around for quotes (as I did the previous times) and switch to a traditional loan if needed. When I had time to review everything, I asked for new apples to apples quotes for the loan types and gave him other quotes to match. Rates were fluctuating so I needed updated numbers regardless. He went jekyll and hyde on me - became angry and asked why I didn't trust him and why I was worried about "doomsday" - rates will go down and I should stick with the ARM. Apparently he did not learn anything from the 08/09 financial crisis. He said he was going on vacation and went from texting me all hours to not responding to any of calls, emails, or texts when I was closing in less than 2 weeks. He made up "explanations" about how hard it was to get new quotes from his "moody secondary market managers" and that it's not easy to do. He is unstable, untrustworthy, and unreliable. Upon talking to others, I discovered this is a pattern for him. He apparently texted someone I know "f you" when the person decided to go with a lower quote lender. Acts nice at first, but is unstable - go with someone else.

I would recommend Tammie Griffiths at Cornerstone. She was professional and curated the best deal…read morefor us. She was responsive and answered all of our questions. We felt comfortable knowing we had such a professional and experienced loan officer working with us. She managed to get us a great interest rate for our jumbo loan. We now reside in our dream home and cannot thank her enough. Brava to her!

Cornerstone's "good faith" estimate of our loan costs was so far off that we wound up with the same…read moremonthly payment as before the refi, but with a higher balance. In other words, they cost us money. Mark Livingstone made lame excuses, but by the time we found out the actual costs we were already quite a bit of money out of pocket. I think we were more trusting than we normally would have been because they advertise on a Christian radio station and present themselves as Christians. To add insult to injury, Livingstone kept sending me connection invitations on LinkedIn for a few years after, though I asked him to stop. There is no way I would do business with him again.

I have now used Apex Home Loans three times for mortgage services (two home loans and one refi) and…read moreeach experience we've had has been enjoyable and stress-free. They do a great job of coordinating the small details with our agent, title company, etc. and made sure we received ongoing updates throughout the entire process. Any time we had a question, the Craig's team was more than happy to spend whatever time was necessary to address our needs. I've already recommended Apex to family and friends and would continue using their services in the future.

Searching for a lender to buy your first home is intimidating. Let me make it easy for you…read more Choose Apex. I spent many hours researching the various options, and my husband and I took a chance on Apex because of its local experience and its promise of great customer service. We couldn't be happier with our decision. Choosing a lender is not only about the lowest rates, though Apex is in line with the market, you also need to trust that they can shepherd you and the loan through the complex path to closing. Apex can and make it feel easy. Apex took care of us from the day I requested a quote through their website. Jon Ingram contacted us within hours and scheduled a phone call later that afternoon to discuss our options and the process with Craig Strent, the CEO. Craig was informative and patient with our questions. We never felt like we were imposing on his time. Jon did a great job taking care of everything through our entering a ratified contract for a property, and Amy Smith took point through the closing. They both were amazingly responsive throughout the process. Nothing makes a first-time home buyer feel more at ease than being able to get an immediate response on anything that arises. The entire process was smooth, and I am happily typing this from our new home.