I am extremely disappointed with this bank's customer service and lack of basic compassion…read more Despite multiple clear requests, the bank continues to make repeated phone calls to my mother's home phone, even though she is injured and currently residing in a nursing facility. No one is at her home to answer these calls, yet the bank keeps calling "to confirm information." Over the past several weeks, I have contacted the bank numerous times asking for one simple accommodation: stop calling the home phone and update the contact method on file. Each time, staff claimed they "cannot be flexible" or "cannot update the profile." That is not an acceptable excuse. Internal system limitations are not the customer's responsibility, and they certainly do not justify ongoing harassment. At this point, the repeated calls are no longer a mistake -- they reflect a deliberate failure to act after repeated notice. This situation has caused unnecessary stress for our family and raises serious concerns about customer service standards and compliance. I would strongly caution others before banking here.

This is The First Chinese owned Bank in Chinatown being the 1st in the chain of many other Cathay…read moreBanks Worldwide. My family has had accounts here since day 1 around the early 60's. Small personalize bank. Convenient validated parking. Usually hardly any waiting except for the first part of the month. Everyone is pretty friendly and helpful. Opened more accounts here recently again. If you are in the area, this is a great bank to have.

[Review #5] Parents…read morebanked here for almost 4 decades. Branch previously located underneath Kong Chow Association across from the current location. While the tellers & supervisors I grew up with are no longer working there, my family continued to receive exemplary customer service. Sadly, since I no longer reside in Chinatown, the weekend hour long trips here make it difficult to continue banking here at this branch. So we're moving our belongings to an East-West branch closer to us & starting a new relationship. This is the type of institution that serves you well if you build a relationship with your banker. Thanks Annie for taking such great care of mom!

Was there recently for a remittence. Certainly not the best in customer service. The overall…read moreatmosphere was so bad. More importantly, It just don't make sense when you say you can't make an exception to your own policy, especially there was an emergency for your customers. Or, at least try to be more flexible. This is just for this location and one particular banker. Still decent bank though but definitely moving locations.

I recently had the best experience with Tom at First City, he was very polite and helpful with the…read moreissues I was having. We need more customer service representatives like him in the workforce today. Especially since most things are done by phone. Very patient too might I add. Hopefully you get Tom when you call. Happy customer.

This review applies to First City Credit Union as a whole, not just one branch…read more First City Credit Union handled my dispute terribly. I had proof that an Amazon package was delivered to the wrong address and submitted photos showing the mismatch, but they still sided with Amazon. I also requested account closure before the disputed withdrawal posted, but it was not processed in time. The charge went through, my account went negative, and I was left dealing with the fallout. Their responses were unhelpful and dismissive, and I was told they could not do anything meaningful to prevent further problems. This bank made an already stressful situation much worse. I would not trust them with my money if there is any chance of a dispute or account issue.

Jennie and David. Five stars!! No pressure banking environments. Excellent CD rates! Great Branch…read moreManager as well. I forgot his name.

Hands down the best bank for military families. Their customer service is top-notch, and they offer…read moreexcellent perks on loans and insurance. I've never had a bad experience with them.

Historically easy quick banking at this Location. Parking in rear of bldg. Easy access, efficient…read moretellers and now remodeled branch makes it a fresh clean location in Chinatown. Saturdays get pretty busy and might have to wait outside sometimes. With only 2-4 windows open, lines moves pretty quick.

i have very awful experience in this branch. I waited 1 hour…read morein line of just 3 people and they will not encash the check if you don't have account with them.

Citibank fraud protection is insane. I spent total of 3.5 hours speaking to 4 different people to…read morefix a what Citibank deemed was suspicious transaction. Citibank uses VOIP their customer service staff works remote in Philippines. So you have to listen to roosters, chickens and people talking Tagalog, they claim they are in an office. Where they are in restaurant , backyard or who knows where. Service reps spend 70% of the call thanking you for being a client apologizing for the inconvenience and basically wasting time blowing smoke up my butt than helping me. The internet speeds are slow as snail probably dial up. They make billions of dollars a year. You would think they could service clients better. I've banked with Citi for 35 years. It's a joke. Plus you have to listen to their marketing recordings for 5 mins before you can speak to a live person.

How is this a citibank branch. But the ATM's are out of service? Why arent there any other working…read moreATM's if the only 2 they have are out of order. The fact that I had to spend money on parking and they dont have ATM's working is ridiculous. I don't like this at all.

I've never had anything but great interactions with Bridgecrest . They have helped me many times…read moreover . I got really sick and had no income for 6 months & they still helped me keep my car . That is a great company . Still have my car thanks to them . And the people ive interacted with have been absolutely wonderful .

Bridgecrest is the worst! Called and their agents are rude…read moreand unhelpful. They are so damn eager to take your money but can't seem to help you when you need them to. Can't wait to reapply to another lender to get out of this high way robbery. Simply LOATHE this company. Should have NEVER gone with these outlandish people. Stay Away !!!

When Eastern International Bank (EIB) opened up for business back in 1985, my parents opened a…read morecouple checking accounts for their free checks for life... why not! They would visit EIB Los Angeles location whenever they were delivering furniture in the LA area. Yes, my Dad had a furniture business back in the early 1980's until he retired in 2009. EIB offered free coffee to their customers... my parents would have their cup of coffee right after making their deposits every time. I don't remember having coffee at this location, but I would sometimes at their Alhambra location (closed since 2019). I don't think they offer free coffee anymore at their Monterey Park location (opened since 2019). Our visits were always quick. We haven't been to this LA location for so long. My Dad is no longer with us... miss you Dad! My Mom and I primarily visit their Monterey Park location nowadays. Staff from their old location still works at new location. Wonderful staff and quick service... pleasant, friendly, and very helpful! Thank you for continuing to be one of the OG banks and making our banking experience great all these years! P.S. I think they still hand count the money... maybe it's time to trust the money counting machines LOL!

Terrible and unprofessional customer service. I sent one of my employees to this bank to get…read morechange for a $100 bill and they told him to leave because we do not have an account with them. I then went down there myself to talk with a manager. No luck with that, as no one would come forward as the manager. I was only told that I had to open account just to get change for one single $100 bill. Ridiculous! I'm just getting change. So I then tell them I'd like to open an account, but get a really bad attitude from the teller, so I just left. Sad too for them, because I am a business owner just down a block from this location. Their loss.