I had an appointment today at New Century BMW of Alhambra, and the experience started off pretty…read morefrustrating. When I arrived, the car attendant told me there was no appointment scheduled for my vehicle. I explained that I had received text message confirmations and reminders, but he seemed skeptical and even asked to see my app, like he didn't believe me. That didn't sit right with me, I didn't just show up randomly, I had proof of my appointment. When I asked to speak to a manager, I was told there wasn't one available because it was the weekend. That was surprising to me, I feel like there should always be a manager on site, especially to handle situations like this. Instead, he said he would get a service advisor to help me. That's when Eric came out, and honestly, he completely turned the experience around. I showed him the same text messages, and without questioning me or making things difficult, he immediately took care of everything. He got my car checked in right away, arranged a ride home, and made the whole process smooth and efficient. Technology issues happen, and I understand mistakes can be made but how they're handled matters. Eric handled it perfectly. What started off as a frustrating situation turned into a great experience because of him. I've been coming here for years and have seen a lot of staff come and go, but employees like Eric make a big difference. If I were management, I'd make sure to keep him he's a huge asset.

I recently had a frustrating experience here at the wholesale parts department at Century BMW and I…read morefeel compelled to share it. I was quoted an additional bogus $300 fee for key "programming" that, as I later confirmed with 4 other BMW dealerships, was never actually required for the replacement parts I ordered. The charge felt completely unjustified and, frankly unprofessional, as well as misleading. When I questioned it, I was met with unjustified resistance rather than a clear explanation and stalling. The representative I dealt with, Angela, had an off-putting tone and demeanor from the start. She made me wait without any communication and handled the interaction in a way that felt dismissive. Most concerning, she kept my sensitive documents longer than necessary--documents that she definitely she should have handed back herself. There was no apology or even a simple excuse-yourself moment, which added to the overall sense of unprofessionalism. Overall, the experience left me feeling uneasy and undervalued as a customer. I expect transparency and professionalism when dealing with a brand like BMW, and unfortunately, this interaction fell well short of that standard. I'd recommend atleast getting a better estimate for your Parts at Century NoHo BMW or Los Angeles BMW. Buyer's Beware!

They replaced the battery in my 10-year-old car quickly and efficiently. The process was easy, and…read morethe price was very reasonable. I was able to pick up my car in few hours for oil change. Strongly recommended.

Beware! Very Shady! Incompetent! Unprofessional!…read more Disrespectful! No Customer Service Care! No apology! Do not come here! I absolutely will sue them at the Pasadena Courthouse! Visited today 3/17/2026, after speaking with Matt the day before. I brought in brand new 21 inch Tesla rear wheels and Michelin PS4 tires for installation on my car. I drove over an hour from Chatsworth, California to this location so that they could use the Hunter Revolution machine, specifically to avoid damaging my wheels. Nevertheless, Matt, if it's his real name, severely damaged my new wheel near the wheel center cap area with the machine that was made to avoid this. How incompetent!!! He lied to my face and gave dull, illogical, dummy excuses about what happened. Bottom line: He damaged the wheel and would not acknowledge and take accountability for his actions. I had to call the police to make a record of this issue because I will be suing. The damage was caused because he did not apply the machine's plastic adapter when he clamped onto the face of the wheel; he clamped to the face of the wheel with metal to metal contact and severely damaged the paint. Sorry, nothing can improve ignorant people! See videos and photos.

This review is for the Service Dept. I normally don't take my car to the dealer for routine or…read moremajor service unless it's for warranty work or I bought the car new from there. But I recently got a new-to-me Honda and wanted to get the CVT fluid changed since I don't know when it was last changed. I called Goudy for a price on this service, and it was quite reasonable. Of course I could probably do it myself for a lot cheaper, but I hadn't had a chance to know my car well enough to take on this job. Since they were a block away from me, I thought I'd give them a try. It was my first time using Goudy and Daniel Tieu was the first service advisor who assisted me. Fortunately I remember reading a positive review about him somewhere on Yelp or Google reviews, so that was reassuring. The service was timely and Daniel said everything checked out okay on their multipoint inspection (brakes, battery, tires, etc.) and didn't try to sell me on any other service. We all know that the car repair industry has a bad reputation for upselling or insisting that something needs to be fixed now or else it's going to catastrophically fail the moment you leave the shop. My experience on my first visit was a positive one. While I might have paid a bit more compared to an indie shop, I know I got genuine Honda parts and their techs are well versed on Honda maintenance and I assume know what they're doing. (I know that's not always the case, as I've heard about bad dealer service experience). I should also note that they have a nice waiting area. Nothing fancy, as in no fancy coffees or pastries. Just a quiet area (at least when I was there) away from the sales floor. I could have walked home, but I decided to stick around and read a book I had with me. It wasn't long when I got a call that my car was ready.

Wanted to share the positive experience my husband and I had working with Alfonso Cabral at Goudy…read more Alfonso was knowledgeable, straightforward, and helped us negotiate a fair rate without any of the typical sales gimmicks. He was incredibly helpful since the first meeting, staying in touch via text to answer all of our questions. Despite the fast-paced environment at Goudy, Alfonso took the time to ensure we were treated with care. He was never pushy, making what could have been a stressful milestone experience truly enjoyable and stress-free. We highly recommend Alfonso and appreciate the excellent service he provided Loving our 2026 Honda Accord Hybrid EX-L

I found this shop through my employer, as they service all of our company vehicles. After bringing…read moremy own car in, I can confidently say I won't be going anywhere else. Tony is incredibly honest, offers fair pricing, and provides excellent service. If you're looking for a trustworthy mechanic, Tony is the one to go to.

Tony is super duper nice! We brought in a 2022 VW for oil…read morereduction bc our previous mechanic carelessly overfilled it. Tony was quick to take my call and service my sister's car. Overall a great experience and we would come back for all our cars' needs!

Loved working with Okuma! Evan was super quick to respond once I requested for a quote. He got back…read moreto me a couple days later with the exact model and car that I wanted and found the best deal possible. He was willing to reach out to the dealer and try to negotiate even further (we were unsuccessful but still appreciated the effort). Delivery of the car was super smooth, flexible and made the car buying experience soooooo easy. My wife and I are super busy and don't have time to go different dealerships and trying to negotiate with them...so this was super convenient. Evan was super available through email, text and phone. Will definitely reach out again when I need to buy/lease another car and will recommend my family when they are shopping for a new car.

They do an amazing search for the exact new car you are looking for. They keep in constant contact…read moregiving you updates on your dream car. We have bought several new cars and have not been disappointed.

I sold my previous car to Apex Autonet. Everything went well. He gave us reasonable price. All he…read moredid was open the hood to see the engines, walk around the car, see inside, and start the car to check. He also took care of all the paperwork including release liability. Recommended for people who would like to sell the car without hassle. They also sell used car. Location in Alhambra on Valley between 4th and 5th Street.

We were accepted for our Volkswagen Atlas and were short on time... after expressing our situation…read morewe were in and out in 2 hours!! And made it in time to surprise our kids with a new car after school. The staff are friendly and very genuine people. Thank you so much!!‍

I just recently got a new car from the Volkswagen Dealership in Pasadena. The staff went above and…read morebeyond for me. The highest level of customer service I have EVER received. Cade was excellent he showed me the features of the car. Mike got me the numbers and made the deal happen. Thanks to Carson, the Internet Manager for setting up the meeting This dealership is not pushy, they had my best interest at hand and I feel they truly cared about me as a person. I will always go to Volkswagon Pasadena for my cars.

called earlier today and spoke with John to explain my current lease situation. I was very clear…read morethat I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn't show me any of the vehicles we discussed over the phone and made no effort to walk the lot or explain options. Instead, he simply sat me at his desk and threw out rough numbers without any real discussion or guidance. Overall, the experience felt rushed and dismissive. If you're looking for someone who will actually listen to your situation and take the time to help, I'd recommend saving yourself the trip and going elsewhere

I came to this dealership because it's closer to me and I wanted to purchase my leased car. I…read moreusually go to the Puente Hills location, but my last visit there was very disappointing. I really don't like dealing with overly pushy salespeople. I understand they want to sell, but they also need to respect what the customer wants. This location was straightforward, actually listened, and made sure I was happy and satisfied. Even though they're remodeling and the waiting area isn't the most comfortable, they still left a great impression. Mark was very helpful, and so was the Sales Manager, Art. Thank you again.

Quick, fast, professional service. They did exactly what they said they would do without any of of…read moreThe peripheral stuff that happens T. Dealership that's focused on upselling. Professional Al and calm. If I buy a car from anywhere it will be here. Such a great experience!

We had a great experience working with Nathan Reyes. He was dedicated to helping us get a car, very…read morewell-mannered, and gave us a great deal. Despite the mistakes made by management, he continued to try and make it work.

Nathan Reyes was great to work with. He really kept trying to make a deal work for us and made sure…read morewe got the best option possible. He was patient, professional, and never gave up on helping us find something that fit our budget. Highly recommend working with him if you're looking for someone who truly cares about helping customers!

It's Closed Down went Out of Business.. I went to Kia of Downtown and they got me in and out asapread more

I came here after having a bad experience at the Irvine location. I called to get a quote for a Kia…read moreK4 EX, spoke with Joe Ruiz. He gave me a quote. I went in and things moved smoothly. I even switched car color and he was still very cool about it. Joe was extremely professionally, knowledgeable and friendly. I really appreciated that he kept his word. Not a cent more was added to the quote after my credit was ran. My APR turned out wonderful too (I guess my credit score helped with that). I was then greeted by Jose, their finance manager, who also explained everything very clearly for me. He didn't try and sell me on GAP insurance bc I gave a high enough down payment. He said I didn't need it. Most other places would have tried to sell everything they could. So I really appreciated that. I love my brand new Kia K4 EX! I highly recommend Kia of Alhambra. I will be returning when I'm ready for my next purchase! I'll also be recommending friends and family!