Came to chase bank in Duarte at 4:40pm. Asked to open up a joint account with me and my wife…read more I was turned down because apparently there is no banker at this bank at this moment to open up a bank account for us at a bank?! Wow It sounds made up...no banker at the bank. Chase please do better.

security is awesome and i got great help from i think alex getting a credit card! give them a raise…read moretheyre doing great! super helpful

I just became a new member at this credit union three months ago. This location is amazing. The…read moremanager, Nancy has a great staff and she runs that location very well. She is helpful, kind, professional, attentive, and listens to customers suggestions. Nancy makes sure everything is running properly. My banker, Catalina Reyes is phenomenal. She is very patient, understanding, knowledgeable and personable. I love this credit union. The lines move pretty quickly and they have many bank tellers to assist you. Plenty of parking and great rates on loans, CDs vehicles, etc.

When I am in El Monte, I often go to this branch. Just as lovely as the Covina branch. Great credit…read moreunion if you live in the San Gabriel Valley, Whittier, and Orange County areas. They also have two great locations in Downtown LA.

Had a really good experience here. Easy parking right at the front of the entrance. They're well…read morestaffed so the line was very short. I was helped almost immediately and the bankers were friendly and professional. I came to order foreign currency for a trip and everything was handled quickly. They called to tell me when it was ready and it was a pleasant experience overall. Much faster experience than the other Huntington location in Arcadia - that one never picks up the phone because of how busy it is and the lines are long. I think I'll be coming to this Chase branch from now on.

Needed help with an account and came in without an appointment. The teller named Teresa was able to…read morehelp me right away and address my situation in less than 10 minutes. The location is large, spacious, clean, and well-staffed. Lots of parking available in the lot or streets as well.

I had a surprisingly pleasant experience at Navy Federal (West Covina). The Staff Member (Kim)…read morewent above and beyond. Kim assisted my issue professionally, efficiently, and kindly. Kim spoke in a friendly tone with an exceptionally bright smile that's usually reserved for Disneyland. I arrived at Navy Federal (West Covina) on Friday (around 4:50PM - Near Closing Time). It's located at the Eastland Center, so the lot is big. Parking is easy. As mentioned, I was helped by a wonderful staff member (identified as Kim). My Navy Federal Card had been tearing/ripping lately from constant use, so on a whim, I entered the business to ask about a card replacement. Kim fixed my problem within a three minutes or less. FAST!! Despite the soon-to-be arriving closing time, Kim offered to quickly tape up my Navy Federal card. Then, once that didn't work, Kim immediately checked my ID and handed me a brand new replacement with no charge. Throughout the entire process, Kim's demeanor felt welcoming, friendly, and exceptional. Regarding the location, Navy Federal (West Covina) felt very clean and very safe. There's plush seating. And the process felt seamless. Thank you, Kim!

Service was good and friendly. I made a deposit and it was a smooth transaction. Location was…read moreclean & mueller was Very friendly.

Exceptional Service from Vahan Malakyan - A Decade of Life-Changing Support!!!…read more I have been a member of Foothill Credit Union for well over a decade, and throughout that entire time, my lending officer Vahan Malakyan has been nothing short of extraordinary. He has guided me through every major financing need for my primary residence with unmatched expertise, patience, and genuine care that goes far beyond what anyone could expect from a financial professional. From multiple refinances, HELOCs, and navigating the complexities of property financing in our area, Vahan has consistently delivered solutions that worked perfectly for my situation. What sets him apart is not just his deep knowledge of lending products and processes, but his ability to truly listen, anticipate needs, and advocate tirelessly on my behalf. He has made what can often be a stressful, overwhelming experience feel seamless, transparent, and even empowering. More than just a lending officer, Vahan has been a true partner in building the stable, beautiful life I have today in my home. His guidance and support have directly enabled me to create a secure foundation for my family and the home we love. I can honestly say he is a major reason I have the life I have now. His dedication, responsiveness, and unwavering commitment have made an indelible, positive difference in my family's future. If you are looking for someone who will treat your financial goals with the utmost integrity and go above and beyond every single time, look no further than Vahan Malakyan. I cannot recommend him highly enough--he is truly the gold standard in this industry. Thank you for everything you've done over these many years, Vahan. You have my deepest gratitude and my strongest endorsement.

Dear Yelp Support Team,…read more I am writing to share some feedback regarding a recent outstanding experience I had at one of your business listings, Foothill Credit Union in Arcadia. During my visit, a staff member named Chandra took care of several issues for me directly from the teller window. Instead of making me wait for a manager to assist, she handled everything herself with great efficiency. I would give this establishment and Chandra five stars all the way for the excellent customer service. Please let me know how I can ensure this feedback is properly reflected on the business's page, or if you can assist in publishing this review. Thank you for your time and assistance. Best regards, Paul Gordon

Thank you Jose, your customer service is phenomenal! Kind, empathetic, soft spoken, listened,…read moreunderstood. I love how secure this credit union is. I love how they take care of each customer like family. Thank you Wescom for having amazing employees with impeccable customer service.! If you are looking for a top notch credit union who cares about their customers, and their accounts then Wescom is for you.! I highly recommend Wescom. Jose Thank you !

The Garvey site has the most unhelpful people on earth!! Two of them could not be bothered with me…read moretoday. Went to pay my credit card. Told her 30 but handed her two 20s. She goes, "So you don't want to do the whole 40?" If I did wouldn't I have said that?? It was as if I were asking for the money from the vault!! Would not come near me and help. Kept leaving me to my own devices. When I come to you for help I expect help you st--d bit--es!!

After several negative frustrated experiences at the Arcadia Baldwin branch, I chose to visit this…read morelocation instead--and the difference was immediately clear. The experience here was efficient, professional, and well-managed. Lily was especially helpful--friendly, knowledgeable, and clear in her communication. My transaction was handled smoothly and without unnecessary delays, which stands in stark contrast to my prior visits elsewhere. I will continue to bank with East West Bank and assist my parents with their accounts, but this is the only branch I intend to return to going forward.

It's a bank. I bring them money, they hold onto it for me. I write checks. They figure out the…read morerest. That's what banks typically do! However, this branch in particular, is tucked away underneath a shiny black building. And within this secluded branch are a series of tellers who assist and smile. (For legal reasons, I must also inform you that I cannot confirm their smiles as they are constantly wearing face masks. But.. you know, you can kind of tell it in their tone.) I've made deposits, called on the phone, gotten a certified check, wired money. They've suggested ways for my company to save money. They've called me personally on the single time there was an irregularity with my account. So I'm quite satisfied. And when it comes to stars: one each for Lily, Fiona, Susan, Tiffany, Holly, and Jesse. And Yelp needs to figure out how to show that this review gets six stars.

Marissa Ramirez (Irwindale branch)was very helpful, kind, and considerate all through out the…read moreprocess of obtaining and refinancing my auto loan. She has excellent knowledge with her loan coordinating skills, and a very outgoing personality. Marissa was very trustworthy and attentive to my questions and concerns. I'm very happy with my Refinancing of my auto loan. Thank you Marissa for your hard work and dedication

When the credit union used to be SCE FCU, customer service was exemplary and response times were…read moregood. Ever since they changed their name to Rize CU, the experience has gone completely downhill. The people in the Auto Loan department are absolutely unresponsive and do not do anything that is conducive to the loan being processed. If you call for an update, the answer will be that your loan office is "at lunch". Avoid at all costs.