Oshin the branch manager has the best customer service skills I've ever seen. He went above and beyond to help me. I will never go anywhere else for banking, loans or investments. read more

Very helpful agents. Can answer questions & explaine what you need to know. Good location Can be reached by phone.

Excellent customer service at the Arcadia branch. Irene P took great care of me and my husband. We are senior citizens and Irene is patient and take time to explain everything to us. In this busy and rush world, it is hard to find a kind and sincere person that takes pride and joy in his/her work. Thank you. read more

Last week I went to this branch of us bank and time was 3:00 pm and closing time for bank was 5:00 o'clock. And I saw no other client in the back and 3 banker just seat behind their desk and when I asked for opening the account I know that's friday and they want to go home but when just telling me I go to another branch for opening the bank account I think that's not right customer service. If that's the way US Bank take care of the customer I prefer go open account to another bank . read more

I had such a great experience opening my account here, Veronica was amazing very knowledgeable and explained everything very thoroughly she made me feel comfortable! I definitely recommend this Bank, all the staff are friendly and helpful Irene has a wonderful personality and customer service. Branch manager Oshin leads by example he always keeps a great smile on his face and is willing to jump in and help out . He knows his job well ! I have been coming to this branch for over a year and I appreciate the great experience! read more

I have to say that I've been banking with US Bank for a while now and watch the changes over the years the managers have come and go, (teller's too) to the current manager, (Also oversee Baldwin)I must say he makes each customer welcome. The tellers, Irene, in particular have gone out of her way, and gone above and beyond-customer service, that I appreciate. I always feel welcome when I walked into this branch. Keep up the good work. read more

U.S. Bank Branch - Deposit slip - Banks & Credit Unions Near Me - Arcadia, California

Good services and knowledge able bankers The foothill location is great not to far from me after the monrovia branch closed! read more

Scheduled appointment with US bank at this location, they seems not welcome any customer, rescheduled my appointment without any notice. So I just never come back read more

I love this bank. The Foothill and Euclid location in Upland is such a neighborhood feeling bank. Lisa is always there to greet customers on their arrival. I'm always felt like they give the best and honest advice on my money. read more

This is my first Yelp review, but I feel compelled to warn others about my ongoing experiences using this branch. For the many nearby residents who reside in apartments and require quarters to operate their laundry, this branch has consistently failed to have quarters or apparently do anything about this problem for the past two years. It was one thing during the early Covid days (which was their excuse back then), but there is no excuse now. Every other bank I have visited never has a problem with quarters, including the other US Bank branches nearby. On the occasions where I do get quarters from this branch, it is (1) often much less than the three or four rolls I asked for and (2) treated as if they are doing me some sort of charity. This is a bank. It should carry basic US currency. McDonalds does not treat me like a charity case when it sells me a cheeseburger. I miss the old Monrovia branch where Lori and the team there always provided excellent service. I will likely be using the Baldwin branch from now on, which is much further from my home, but much better at servicing customer needs. read more

I want to share my wonderful experience with US Bank. Veronica helped me open my account and taught me how to access my accounts online. The whole staff is very nice. Reminds me of the way banking used to be with the personalized service. Thank you to every one in the branch for your attentive customer service. read more

We went in here on a Saturday morning. We were ably assisted by Pia who was lovely and efficient. We walked out with everything we needed and clear instructions for finish our set up. Pia gave us our options but wasn't pushy- very informative and nothing was any trouble for her. We are glad we went here because our nearest branch was closed. Thanks Pia! read more

I'd have to agree with some of the commenters here about this bank's non-customer service. I went into this branch to request a Medallion guarantee signature. The banker only gave reasons why she couldn't extend this service instead of offering the best path for resolution. The response I got was, "you should go ask a financial advisor". And when I asked to help me understand, the immediate reaction I got was an eye roll and "you need to speak with the branch manager". While I get that US Bank could not offer the service due to specific requirements, I think this could have been handled a bit differently, an opportunity for the banker to follow up with information to make this process easier for me, a solution, if you will. But I got the sense she didn't really care. Mentioning the banker's name isn't important because my intent is not to paint that person in a negative light; however, I'd encourage retraining on how to provide customer value as critical importance if this branch plans to stay for the long haul. Otherwise, what is the difference of me going to a self-service digital kiosk instead of a personal banker for support? Btw, I second the Yelp comment about the positive experience at the Monrovia branch before it closed. Lori was super helpful and patient, which is why I expanded my business with the bank. Now, I'd rather take my business somewhere else. read more

This US Bank has best serivce！a young chinese lady Ashley helps me a lot！she is really nice and professional！love this bank！

Just a quick write up. Surprised this location hasn't been posted on here before. This is the bank location I use most frequent. It's not the closest one, as there are two other locations that I know of that I pass by to get here. So far, it's been pleasant, and I haven't run into other problems that I've seen at other locations (http://www.yelp.com/biz/u-s-bank-monrovia#hrid:xOXzA-P1-rdUIi9Uv2DY2A). Has their own parking lot. Just one outdoor ATM. read more

Very friendly staff Never any lines Never too busy Always a friendly smile I've been a US Bank customer for years! read more

Do not use the ATM at this bank. I deposited $800 last night and the machine held my money saying their was an error. It never gave me back my money and printed a receipt of what I tried to deposit. These outdated machines are usually out of order. User beware. Had to make claim and fighting with bank to get my money back. read more

Went to bank today and George was helpful in my equity line transaction but was unsure of a interest only issue, so he referred me to patty or patti banker/teller for a question and she was not clear and u sure about a loan question I was asking her and about a clarification so I told her "can we just cancel all of this and come bank when there are people who know what to do help me"? She then told me to call consumer something that has nothing to do with my loan, she raised her voice at me and said, "I don't know ! " and she rolled her eyes at me very bad. I hate this happen to me I'm very upset on how I was treated US bank manger please talk to her and to tear her clients properly , I will not go to this bank anymore and I'm thinking of changing banks after this experience read more

I expect a bank to be compitent and able to execute simple operations like transfering money using a wire transfer. Three of the senior managers and the assistant manager were totally clueless as to how to execute a wire transfer to ftransfer funds to mainland China. I went in on Tuesday and had to wait 2 hours for the first manager CA to figure out how to execute a transfer. First problem: Oh the system is too slow and it won't let me in. Second problem: Oh the system can't find the Swift code (bank ID) --- US Bank as NO authorization to trade in China, but Bank of America does so US Bank sends funds through B of A. This took the first day to figure out. Second Day:: Oh the systems were not synchronized and the wire was rejected. You need to come in and sign all the paperwork again. Third day: Oh the person that knows how to do an internaional wire transfer isn't here. Come back tomorrow. (They should have said take it to another branch office.) Like I said ...a lot of stupid people who can't think. Really do you want such a bunch of yahoos handling your cash?? read more