:(Slowest bank experience I've ever had. The line barely moved felt like I was waiting for a…read morecommercial license, not a simple withdrawal. I ended up leaving without getting my money because the ATM limit is why I came inside in the first place. I'll give Mission Federal Credit Union credit for decent rates 4.99% auto OAC, 6.99% HELOC , but this location is painfully slow. I won't be coming back EVER ,EVER,EVER . I have a headache for even waiting there 10 minutes and not moving .

This place sucks! Every time I come here after or before the gym, there's always a line! Always! I…read moreusually wait like 10 minutes. There's people in desks and rarely help to bring down the line. For the most part they never have anyone on the phone or by their desks. I don't know why they do t get up to help. Usually two tellers.. It's ridiculous. I took out all my money from Chase to come here. Rare I have a good experience. Smh Update: This place is doing way better after the much needed remodel. The staff seem happier and the bankers get up to help bring down the line. Thank God. Glad they listened to the feedback because this place was tanking before. Shoutout to Kenny, the older lady with the job and Jocelyn. ^__^

Jessica comes through with excellence and a customer-friendly spirit that manifests with can-do…read moreaction. She has earned my trust. The team at SDCCU also shines with Sarah, Jesse, Laura, Karen, and Andrea. Champions all! My creativity is also my livelihood. Jessica and these true professionals understand and support both the muse and practical sides of my endeavors. Thank you all so very much!

The outstanding quality of the customer service experience is unsurpassed! We were assigned to our…read moreSDCCU representative Jessica L. Whitney over the past decade. We value her professional skills and dedication to accuracy. Her knowledge of financial management has helped us in all services requested. With her expertise, she skillfully initiated Family Trust account management for our parents. Then later in life, she was able to provide the same stellar financial management services for us. Since then, Jessica Whitney has been able to guide us to our best fits for financial growth success by evaluating promotions that provide the highest returns. She is extremely smart, responsive, experienced, caring, and knowledgeable in her field. We definitely value her expertise and will continue to do our banking needs at the Santee SDCCU location due to the high satisfaction of trust that we have with this exceptional team. Thank you Jessica Whitney, you are THE BEST!

We went to the Santee branch on 7/30/2026 and Kaylie Williams helped us. She went above and beyond…read moreuntil she could solve our problem that we've been having issues with for quite a while. She was very knowledgeable and helped us do several things not just what we went in there for. She made our visit to the bank so much easier, It's great to have employees like her.

Mike, the Branch Manager was excellent overall while providing great service! He was prompt, we had…read morean appointment and friendly. I would highly recommend him for all of my family members and friends!!

I've found this branch convenient and have used the ATM to make transactions. They have an 24 hour…read moreindoor ATM as well if you do not want to use the outdoor ones.

Not enough locations here in Nevada.. which means: Long…read morelines Long wait Not enough tellers... Fortunately .there's atms all over the place... Just those arms fees are eating away at my money... Otherwise, they are great!

This is ABSOLUTELY THE WORST BANK / EXPERIENCE I'VE EVER HAD at ANY BANK!!!!…read more I received an insurance check for a house renovation via mail (my mortgage is thru BOA but i bank with Wells Fargo). I call the service line that was provided on the check and they tell me to go to any BOA location, have them verify and endorse the check to me. I go in on a Tuesday. I walk in and speak to a teller / manager named RITA. ( This person is the ABSOLUTE worst and SHOULD NOT be able to work at any bank) I tell her that I have this check ( from BOA) and that I need it verified and endorsed to me so i can deposit it at WF. ( I'm just relaying what I was told on the phone from the other BOA employee) She immediately is shaking her head and is saying No we don't do that. I'm confused and said this is the instructions I was given. She says to have a seat while she looks into it. After waiting 20 mins, a banker named Marc takes me into a cubicle to pull up my information by providing him the code that was provided to me on the phone. RITA walks in and asked for the verification code and walks away. After 5 mins ... She's comes back and says that she can't pull up my info. Marc was like... I was able to. It's on my computer right now. (This tells me and RITA is incompetent and can't even do a simple task like pulling up a customer's information) She leaves the cubicle again and after another 30 minutes she comes back and is apologetic for the wait and the confusion. She hands over the check but says that they usually have a verification stamp but it was taken away for some reason. So she hand wrote a confirmation on the back of the check with her signature. ( that's when I find out that she's a manager) I walk out and head over to the Wells Fargo which is right across the parking lot. I show them the check and they say they usually expect to see a verification stamp. I tell them that it was taken away from them for some unknown reason. They say they'll have to verify by talking to the manager/ person who wrote this note on the check. By this time it's 430pm and BOA is closed. WF said they'll try calling her tomorrow and they'll call me back. Next day Wednesday, I go to BOA and tell RITA that WF needs to talk to her because they need to confirm who wrote this verification note on the check ( no official stamp reason) RITA says, we'll if I'm by the phone I'll answer because im busy talking to other customers sometimes. I understand that but also let her know I need to deposit this check asap so I can start paying vendors. This is a time sensitive situation. Again, RITA has this I CAN'T HELP U attitude with a condescending look. I go back to WF and tell them to continue to call and she'll answer when she could. SMDH. I keep calling WF and they said no answer. I call BOA and confirm that they are not answering as well. Next day Thursday, same thing, I call BOA 15x NO answer. I speak with the WF manager and she said between herself and a banker, they've called a total of 50x NO ANSWER. By the end of the day...WF manager tells me to go to BOA in the morning and call her when she's in front of RITA. FRIDAY morning. I walk into BOA, I see RITA as she's walking out to the middle of the store from the teller section and I tell her Im going to call the WF manager on my phone so she can get her verbal confirmation. She Says she can't talk on my phone ( understandable) but then she adds "I CAN'T VERIFY ANY CHECKS OVER THE PHONE EVEN IF SHE CALLS MY PHONE. I DID MY PART AND WROTE THE CONFIRMATION ON THE CHECK " all this with her ugly condescending look. I was about to lose it and start cussing her out but I didn't wanna get this b!tch mad to the point she DEFINITELY won't Answer the phone. I tell her " I'm the customer here. U need to help me. Ur going to help me out right" like where tf is the customer service? She says " I'm going to make this exception and help u because I see what ur going thru" . Bitch... like ur doing me a favor? and Uve been seeing what I've been going thru since Tuesday. I tell bet I'm going to have the WF manger call in a couple minutes and I confirm / withl her again that she's coming to answer. She says Yes with an attitude and that stupid condescending look. I go back to WF and tell the manager that RITA is now there and that she would answer the phone now. SHE FINALLY ANSWERS THE PHONE AND WF GETS RITA'S VERBAL CONFIRMATION. ( 2 minute phone call) I get to deposit the check and the 4 day nightmare is over. RITA IS THE WORST MANAGER / BANK EMPLOYEE I'VE EVER DEALT WITH! THE WHOLE ISSUE STEMMED FROM RITA / BOA NOT HAVING AN OFFICIAL CONFIRMATION STAMP, WHICH SHOULD MAKE THEM OBLIGATED TO GIVE ANY REQUESTED VERBAL CONFIRMATION FROM OTHER BANKS DUE TO A WRITTEN NOTE ON A CHECK! ALL THIS COULD HAVE BEEN FIXED ON DAY 1 WITH A 2 MINUTE PHONE CALL AND SOME GOOD CUSTOMER SERVICE

Big thanks to Yousef Sahib, the relationship banker, for his friendly and professional service. He…read morehelped me figure out how to successfully get the transaction done. It was a pleasure being his customer.

The Santee, CA, US Bank Branch has been extremely helpful in guiding my brother on how to spread…read morehis savings into better investment options. He is unable to understand the importance of managing his savings and checking, which is a little over 30,000 dollars. It was all in his savings and checking accounts. It was spread across CD's and a Money Market. And most importantly, they also established a Pay-On-Death (POD) legal form, which allows a named Beneficiary or Attorney to withdraw their money upon death, without going through probate!! All 401K accounts and Certificate of Deposits (CDs) require POD legal forms. Don't wait to establish POD's for yourself and others. They are critical and are needed for your accounts. Keep these copies with all your formal legal forms. Your loved ones can pass away at anytime; a car accident, etc. PODs are a simple one or two-page form. When you open a new account, this document must be completed. You need to assign Beneficiaries to the form (you need their SS#, date of birth, etc.). Santee, CA Branch (619) 212-7832 9760 Mission Gorge Rd. Santee, CA 92071 I don't work at the bank. I helped my brother. I know how important this is, and few people realize this.

Worst experience I have ever received in this new bank. I had a 2:15pm appt lady by the name of…read moreCindy chose to deny my business verse helping me. I have been a Union Bank member for 6 years and you guys just lost a business account due to her non willing to help or go above to find a solution to my problem.

AWESOME service the people at Santee branch provide! From VP Janet Robledo, teller Mariana and…read moreteller Marlon! These people are friendly, professional, engaging, and knowledgeable. I definitely happy I have account with Chase after meeting the wonderful people working in Santee! Excellence service is what they provide! Thanks a million for all you do!

I love this branch. I go to Chase weekly for work and this location is by far my favorite. Everyone…read moreis so friendly. If I have to wait in line, someone acknowledges me & tells me they'll be right with me. If it's a hot day they'll offer water bottles. The tellers are always efficient & professional. They just have stellar customer service that makes me feel welcomed & appreciated.

Kelley was very nice and helpful at the bank, and with a great follow up by phone 10 days later…read more Thanks Kelley !

I have visited this bank branch several times and it has been pleasure to do business here. First…read morecitizens has free personal and business checking. And as a side note there are always some sweet treats in the lobby. The people that work there doesn't change often so you are dealing with familiar person every time.

Wells Fargo does not really help with disputes!!!! I have called several times.they did not tell me…read morethey closed the dispute I had with Kohls So I'm out $333

Branch manager wouldn't deposit my check said it had to be sent out for approval. Said it would…read moretake weeks. It was an insurance check. I know it was because the amount was high. They called around and held my check for 15 minutes thinking it was fake. When it wasn't still told me it needed weeks for approval. Definitely prejudice judging me on my appearance. Went to Navy Federal and it was deposited no issues. 32k check in my account quickly with actual customer service. Navy Federal is now who I bank with only because of this.

Love this one teller Anita she always gives me great service ! She's very speedy and reliableread more

Despite the fact they've merged with several banks over the last 37 years, they have been…read moreconsistent. Staff has mostly been the same friendly faces. The former banks motto was "big enough to matter, small enough to care." They may not say it now, but it's still true.