Poor Experience with Outlaw Rentals - Would Not Recommend I rented a 4-seater golf cart from Outlaw Rentals on Monday at 4:45 PM. I parked it in the designated spot as directed by an employee and left briefly to pick up my family from the airport. When I returned about 90 minutes later to drive the cart to our beach house, I found it had been locked up. I tried calling the company multiple times but received no response. The next morning, I visited the rental office and discovered that the original cart I rented had already been re-rented to someone else. The employee gave me a 6-seater cart as a replacement. Later that day (Tuesday), I drove it to the grocery store after dropping off my husband--who recently had knee replacement surgery--and our son at the beach. The plan was to do a quick shopping trip and return to pick up my husband. Unfortunately, the second cart broke down on Highway 395 near Publix. The motor was running, but after a loud cracking sound, the cart stopped moving entirely--no forward or reverse. Again, I called and texted the company, and again, no response. Police ended up pushing the cart to the side of the road. My husband and son had to walk back to our house, get the car, and pick me up. That was night two without a working golf cart. On Day 3, I finally received a call from the company offering to bring a third cart--free of charge, which frankly felt like the bare minimum. We didn't receive the new cart until 1 PM that afternoon. Then on Day 4, I received three voicemails and two texts from Outlaw Rentals claiming I was not allowed to have a golf cart in Sea Crest and needed to return it immediately. The problem? We were never in Sea Crest. It turns out the company failed to remove my information from the first cart they re-rented after locking it up--leading to this confusion. ***Throughout this experience, I contacted management twice to request a credit for at least the two days we were left without a usable cart. No one responded, and no compensation was offered. This entire experience reflected extremely poor customer service and a lack of accountability. I urge anyone considering a rental to read the reviews first. Based on what I experienced, I don't see how this company can sustain itself with such unprofessional practices and disregard for customers. Janet T read more

California Cycles - Motorcycle Dealers Near Me - Panama City Beach, Florida

Heather was amazing! She was so kind and helped my husband and I get right into the golf cart we were looking to rent! She was very upfront and helped answer any questions we had My husband and I are from Texas and will absolutely be renting again when we come back in December. read more

California Cycles - Motorcycle Dealers Near Me - Panama City Beach, Florida

This place is a joke, do not rent here! Rented an electric bike, rode 3 miles it broke. Called them and they said it would be 2 hours before they could come, told them I could walk it back before then. Got it back to them and they still charged me for it. I told them I pushed it further than I rode it!! They didn't care all they would say was "NO REFUNDS!" Terrible terrible terrible!! Guess they need money even if they steal it from you! read more

Not competitive pricing at all. Wanted a 6 person carts. I was quoted $800 for 4 days. Went down the street and was only charged $500 for 4 days. And the carts are both places were in great shape. Not to mention the receptionist guy is very rude. read more

We called ahead and they lied about the prices availability and length of rental available.we went for 24hr and waited 45 mins in a crowded line (no social distancing enforced) to finally get to the front and find out we could rent it for 5 hours. MIDDAY! #Nope not coming back read more

CALIFORNIA CYCLES AND OUTLAW RENTALS ARE A SCAM!!!!!! We rented a slingshot but we wish we had read the reviews before! we fell victim to their scam! they kept our deposit over a small scratch on the bottom side of the bumper that was "supposedly" damaged by us during our rental. the scratch was no bigger than a finger tip and on the black bottom part of the bumper that you could not even see unless you got on your knees. absolutely ridiculous! I'm too frustrated to include the details! just know and believe that all of the reviews on Yelp, Travelocity and Google are accurate and all sound the same. Our experience was horrible with this company! after a little investigation online we also found they were sued by Attorney Generals Office for scamming at minimal 56 customers that came forward with similar complaints in 2017 and they settled out of court! THEY ARE CROOKED!!!! read more

Wow went back to this place and we rented a go cart at 1 PM. We parked it across from our hotel at 2:30 pm. We went to the beach until 4 pm and came out the go cart was gone. We called the police and filed a report also called the outlaw cycling shop. They said they didn't have it. This morning we went back to cycling shop and they was just laughing at us saying they tolled it back to the shop because they thought we wanted to park it there. I mean why we rented the go cart for 24 hours. We only rode it for 1 hour. Do they go around searching for park outlaw vehicles? This is just crazy. This is my 2nd bad experience with them. read more

Rented a scooter for 2 days and when we brought it back the guy said it was 2 hours late and he could not give back $100 deposit. The guys who rented it to us said to ring back at 4 pm. We did. The guy at counter when we come back said the contract said 2 pm. Finally talked to Brian and he told them to give us our $100. Be careful, these guys must pocket the $100 if you don't demand it back. read more

There are many Bike and Cycle shops to choose from, but for Our family, We always choose California Cycles. And Were Local!! When the 'Hustle & Bustle' of all the Traffic & tourists are in town & along the strip, a Cycle from Rick & his team of Staff is are only choice. Its a simple solution to fighting traffic. Our rental to get around for our weekend on the Gulf when We stay in our Condo.. There was one time when We got a Flat tire for some reason, Rick & His Team sent out a Replacement Cycle for us in a Very short time while we had our lunch at one of the Local spots. They found us, gave Us new keys & We were on our way again. Service Five Stars........... read more

Scam 2 weeks after I got home they charged me an additional $300. There was no damage to the vehicle and now it's a hassle to get anywhere over the phone with them. Do not trust them read more

The worst , so pricey and our 4 sitter was stolen the very next day and no refund , I know it says no refund but I wish they would've gave us another one so we could enjoy our second day we paid for , we don't get no deposit back either because they couldn't find it , it's not our fault it got stolen , so we wasted our money , I could've used 500$ for something else instead of this piece of shit read more

I bought a four seater for 200$ a day, for two days. Ended up paying 475 w a 100 deposit and the next day the golf cart was gone someone had "stolen" it and they told me I couldn't get a new cart or any money back until they found it. So I wasted 500$ to use it for 5 hrs. Terrible place not friendly at all and way too overpriced. read more

Anything you do DON'T RENT FROM THIS PLACE this is a by the book rip off. They do everything they can to get your money. They make you sign in an IPad and tell you is for receiving the cart, then when you return the cart they tell you it is destroyed and show you pictures you never saw before. Just to get the $100 deposit. On top of that they are rude and aggressive. Very bad image for a city on reconstruction. Very bad and Impolite people. Don't even go near there. It is very sad that I have to give 1 star to this terrible place there should be the no star option. By the way the car was in terrible shape the brakes didn't work the rear view mirrors were broken. It wouldn't go faster than 19 mph. Honestly save yourself a bad time read more

Do NOT give this company any of your business!! Any scuffs or scratches left on their equipment will be overinflated and they will charge you the $1000 deductible. Be careful because the scoot cars tip over very easily. I was willing to pay for the actual damages but that was not acceptable. A 24 hour $175 rental will cost you over $1100. I gave this company one star because there was not an option for ZERO stars. read more

WOULD GIVE NO STARS IF POSSIBLE. CALIFORNIA CYCLES/ OUTLAW RENTALS IS RUNNING A FRAUD. I would never use them, but if you do take pictures when you receive the vehicle and when you return it. My family received a call around 5 hours after the company picked up our two scooters saying that one of the scooters was all scratched up. After confronting them about other reviews on here and told them to call my husband, they never called my husband and my husband had to call them. When my husband called they acted like they didn't know what he was talking about. My family went to the store and they showed us our scooter with the front clip damaged/scratched. When we pulled our pictures up to show them they quickly started to blame an employee and apologized. It was clear to my husband to that they swapped the front clip with a damaged one. read more

California Cycles - This is the scooter they showed us. - Motorcycle Dealers Near Me - Panama City Beach, Florida

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Justin and Chris help me and my group of 5 with a golf cart very pleased with all the help super nice guys

If I could give this place zero stars, I would. Horrible business practices, and manager Colleen Swab is extremely rude. Don't waste your money on this unprofessional family business. read more

Carmen was great. Enter two scooters and a six seater golf cart. We had a blast and best rates in town. We will rent there again.

ONLY GIVING ONE STAR BECAUSE ZERO IS NOT POSSIBLE! Be aware this place is a complete scam! I was on a vacation to PCB with my family and boyfriend when we decided we wanted to rent scooters and this was the first place we saw. Like fools we decided to rent with them before reading all the horrible reviews they already have. We rented a "scoot coup" and two scooters. My parents were on the scoot coup which was unbelievably UNSAFE and rattled like crazy anytime they took off. My parents went back to return it after only riding it for a half an hour and the manager John says "I could have gave you a better scoot coup" WHAT? why were they originally not given a good one? The manager advised my parents they would not be getting a refund what so ever! John then called a higher manager (Aaron) who was at their other location who then proceeded to yell at my mom and say "go ahead and TripAdvisor/Yelp us we don't care we are a multi million dollar company in Panama City Beach we aren't refunding you." Needless to say my parents got no refund for an unsafe vehicle that was about to break down. In regards to me and my boyfriend, we rented two scooters. Right away after getting my scooter it shut off twice while riding down a back road to test it. The manager then gave me a new scooter and we started to ride down the main front beach road. We stopped to get lunch and when we came out we got back on the scooters and my boyfriends scooter started dying and he almost got hit by a car. We went back and they gave us a "better" scooter which did the same exact thing within ten minutes. We then got a new one from the store (which was now his third scooter). The third scooter would not go over 20 mph when we were on a 35mph road. VERY UNSAFE! We went back to the store and told manager John who then told us he would not refund us even though I went through two scooters and my boyfriend went through three!! We were no longer willing to experiment with any of the unsafe scooters this company had. I have never experienced worst customer service or product then I did with this company. Aaron needs some serious help with customer service as well as John. One last thing, every scooter we brought back to them manager John put right back outside for the next customers to use. Never brought them to the back for any mechanics to work on. This place is a joke, STAY AWAY! read more

RIP OFF! SCAMMED ME OUT OF MY $100 DEPOSIT!!! Rented a 6 seater golf cart, and you have to return it on full charge, That's no problem!well I rented the cart at 5:30 pm, drove it all night, and plugged it in to charge at 12:30 am. I picked it up at 8:30 am this morning, that is 8 HOURS of charge time! I drove it from the California cycles by my hotel (the summit) to this location. I plugged it in to charge here from 8:50 am to 10 am check in time!!! That is 9 HOURS AND 10 MINUTES OF CHARGE TIME!! We did not run it dead, charged it that long and it still wasn't full charge. It was about 80% on the charge meter. So they wouldn't take it and refund my deposit! 9 DAMN hours of charge time!!! I'd rate it 0 stars if it was an option read more

Go to other location, not this one. Had multiple complaints filed for taking peoples deposits. To rectify complaint they now take their own pictures. Do not trust their pictures. Take your own, take video, make sure to get vehicle number in all of it. They will try everything they can to get your deposit. Equipment is junk. We were put in a coup that had a bolt missing and one loose. Whole back end swerved all over the place, could have killed us. Traded it out for another. Got about 5 minutes down the road and the car starts going very slow, not sure how slow because speedometer did not work. Pulled over and engine cut off. Called the place and guy said it was probably the clutch. We get it running again, go back to place and all of a sudden there are a bunch of hushed whispers between employees. Then they say that we damaged the vehicle. Took our deposit. Shows us pictures where you can't even tell any damage, but also both of our vehicles were red. Coincidence? Made us see PCB in a new light. Will go some where else where they don't try to rip off tourists. This place knows exactly what they did. I don't see how they can sleep at night. read more

Abosoulty love this place. I'm not sure about the other reviews. But the manager was very nice! Explained all the policy's very throughly. The gentleman that explained the buggy to me was great! We rented two vehicles from them ! Great experience! We will be back when we are in town! read more

This place is a rip off. They will tell you one price over the phone and then wanna charge another when you go to rent one. Very pushy and rude!! Never again will we deal with them!! read more

I would rent from these guys again. Had an issue with our golf cart and they switched it out with no hassle. The second cart, we found out later, had no lights for our night time run. Went in the next day and, our man Steven, refunded our entire contract with no hassle. He even gave us a free future rental. Great customer service! read more

PLEASE AVOID THIS PLACE!!!!!! Employees very friendly, but owners are Dishonest. Rented a hellokitty bug today. 20 minutes after we left the store, it ran out of gas. We were at the Pier Mall. Called the store, I was told someone was on the way. After waiting for 45 minutes, I decided to call again to check on the eta. Owner's dauther answer the phone saying she knew nothing about it and her dad ( Rick , the owner) was on his way. He came and filled the tank up. We took off and drove for another 20 minutes until the thing died and wouldn't start again. We called and luckly enough , we were in front of another store they own. The mechanic came ( super nice guy) and could not make it work. We walked to the store and they call the owner's daughter to pick us up. We waited for another hour and nothing. All of the sudden , another employee showed up and decided to give it a try. The thing worker ( Idk what she did) so I decided to jump on it and go back to the store I rented from to turn it in. Well, getting there, the least I expected was a full refund since we waited for help for a little over two hours and used it for 40 min. They finnaly offered a 50% refund. I politely expressed my opinion saying that it was not the way you conduct business. All hell broke loose. The owners doughter came out of nowhere yelling at us along with a funny looking old hippie man threatening me Saying that I BETTER take my 50 % refund or things were going to get ugly ( right on my face and yelling ). Some people were there to rent scooters and after seeing it all, they left ( I was happy about that) Anyways y'all, it is not about $60 at all, but about honesty and good business conduct. read more

Would give a BIG FAT ZERO!!! My two 18 year old rented a scooter and had an accident. I, as their guardian, called 3 times to ask for information and did not receive a returned call from the owner until 5 days later. She then would not give me any information. Looks like several others have had bad experiences with these people. I am a business owner and would not ever treat people the way she has treated me. read more

awful customer service, i wouldn't recommend renting from here there are plenty of other places. my boyfriend rented a bike from there for the full day for $85 and after tax and fees it was $110 and some change . i rented a golf cart for 2-3 hours that was $50 and after taxes and fees was $76 and some change. He went back towards the end of our trip and they were gonna rent him the bike for 2-3 hours for $90. first off as a returning customer you should get a better deal but okay, second off the $100 security deposit they try to keep at all cost. GO ANYWHERE ELSE. read more

Terrible experience once you rent from them after them telling you a price they will charge you a completely different price .. never returns phone calls OR answer the phones when you call I suggest you rent from a different company!!!! Rude!!! The owner is completely out of the loop and then tries to tell you that she doesn't believe that they told you the price that you had already agreed on!!! ABSOLUTELY TERRIBLE DO NOT RENT FROM OUTLAW OR CALIFORNIA RENTALS!!! read more

RIP OFF COMPANY!!!! My son went there during Spring Break. He rented a cycle and when he returned it, there was a little chip on the bike in the front. He did not wreck the bike or drop it. They told him they were going to charge him $269, but since he put a $100 deposit, they actually took $369 out of my account. I talked to an assistant manager 3 times, who assured me he would check into it, a manager and several employees who were rude, and flat out told there was nothing he could do about it. They hung up on me, took the phone off the hook and were flat out low life people. The ower is obviousy a low life and and Im sure she will get hers whether its in this life or when she has to meet her maker. I have never in my life been so discussed with a business, if you want to call it that. So if they are charging $269, they stole $100 from me. My son did not wreck this scooter, did nothing to it, SCAM SCAM SCAM. PARENTS DO NOT LET YOUR KIDS RENT FROM THEM READ THE REVIEWS IN YAHOO TRAVEL TOO read more

Would give a zero if possible. 3 of my friends and I rented the cycles out for the day. When we came back we brought the cycles back in the exact condition we were given, they started to tell us all of these things that were wrong with them. Some of us were given bikes with half a tank of gas, so thats how we brought them back. They tried to charge us $20 for a refill fee. One of us was given a bike with a broken tailfin, threatened to make them pay $210 for the piece but only took the $100 deposit. Tried to prove it to us that he got it not broken, but ony showed us a blurry terrible pic that barely even showed the tailfin. Terrible scammers, just go to a different rental shop. Will never reccommend nor come back. read more

We rented a coupe from Chuck and Josh during our recent stay at PCB. They offered great customer service and overall a good tutorial of how to use the coupe. Reliable transportation while taking in the beach! Fun experience for all! From a cost perspective, I encourage you to check on the east side of PCB before you rent but, if you are looking for walking distance from Origins on the west side then, this place is awesome! read more

Very disappointing and such a scam. We inquired about a rental and it was almost closing so they told us $60 instead of $100 for the night and return it at 10am. We said ok and got a scoot coup two seater. Took off and everything was fine but about five minutes in the clutch started slipping and we couldn't get over 15mph on the 35 mph road! It was very scary and we tried to call the numbers listed for issues and of course no one answered! Made it back to the rental place after about 20 mins struggling and parked it. My husband was there at 9am to talk to the guy and he refused to do refund or rent us anything else. From our balcony we watched him rent it to another unlucky soul. Stay away!! read more

!BEWARE! Still haven't received our deposit back after 4 weeks! Reached out to the owners of the business multiple times per phone and email but they are incapable of refunding us the fee. Per their request we have emailed them a copy of our bank statement showing the payment and they keep giving us the run around saying that they haven't received it or that they have to speak to our bank directly! Their lack of professionalism is beyond frustrating and their extremely condescending way of talking to their customers is mind blowing! After reading other reviews it appears that this seems to be a standard business practice to them and there are several BBB reports on this company as well as negative reviews. read more

Do not rent from this place!!! My kids and I came down for vacation and my kids wanted to rent a golf cart to run around in. The guys were nice as they can be when we rented it. We did everything they told us to do. We have a golf cart at home so we know how to take care of one. Anyway we charged it all night and when we drove it back to the dealership they kept our deposit because it was not on a full charge. $100 may not be a lot of money to you but it is to me. Do not rent from here!!! read more

READ THE REVIEWS!!! If I could give this place zero stars I would! We are reasonable people and know that businesses have policies in place for a reason. However, when you stick to those rules and that makes your customer service suffer maybe you should re-think your values. We rented a slingshot for 24 hours and paid the night before. When we got up to get the slingshot it was pouring. We know Florida has a reputation for random rain so we didn't think much of it. We didn't have it for more than 1 hour and there was no end in sight for the rain. Weatherman said we were to expect 6 inches of rain!! We went back in to ask if they would only charge us for 2 hours to compromise and refund us the reminder. NOPE! Their policy is no refunds no matter what. So, we were screwed out of the entire $500!!!! You couldnt even ride it at all rain feels like needles going 30 miles an hour!!! DO NOT RENT FROM HERE!!!! read more

If I could give this company a negative 10 I would. I advise that you run from this place as fast as you looked it up. Some friends and I went to rent scooters for 4 hours to enjoy riding around panama city. Upon our return the yard boy, who happens to be the owners son, immediately got attitude with us regarding the gas level. When I told him that the tank was filled he argued with me and began using foul language including repeated F bombs. So of course I stood my ground and told him that we did fill the tank and that the gauge says full. To which he replied that gauge doesn't work you have to look in the tank. I shared with him that I thought that was the most stupid thing I have ever heard. So I take the scooter back to the gas station and force another 75 cents worth of gas in the tank and return to the rental place. When we returned he then claimed that I cracked the front bumper of the scooter to which I replied no I did not. Even the people I was with were wittness to every place we drove the scooter and verified that I did not damage the scooter. However because the yard boy was the owners son what he said went. Even the other employees at the rental place said that because it was the owners son that I would have to pay. That any other time it would not have been an issue. So please save yourself the trouble. DO NOT RENT FROM THIS ESTABLISHMENT and wherever you rent you make sure that you look over the rental as long as you want before you sign no matter how much they rush you. I have no problems paying for something that I damage but when I know that I did not damage property and that I'm paying because the owners son wants to "get back" at me that I do have a problem with. I hope this helps in your decision making process! read more

This place has the worst service I have ever seen! It took ten minutes before anyone even said hello to us. When we did get service it was very poor, basically just give us your money and leave. Once we had the contract he told us that the yard boy had our scoot coupe ready for us outside, we went out and they had to take it back to the shop to fix it. We went inside and asked for a refund and the guy behind the counter said he couldn't give a refund and that we would need to go to the main office for that, I'm guessing that he was so incompetent that the owners don't trust him. They did get the scoot coupe to us but it wobbled so bad on the road that we went back after a few blocks. They didn't have another one there so they put me on one of the scooters to go to another location to get a different one. This one had no working speedometer or gas gauge, the idle was set so high that it was hard to brake to a stop, but it wobbled much less than the first one. Upon returning there was another customer coming out crying and her father told us not to rent there, father and daughter did have a policeman with them. You would think that when the police are leaving your business that you would be trying to do better but they were behind the counter just haveing a good time. They had no concern if we had a good experience or not, they got the money and that is all that they care about. THEY ARE A VERY UNPROFESSIONAL BUSINESS THAT DO NOT CARE ABOUT CUSTOMER SERVICE. read more