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    California Live Scan Services

    4.7 (23 reviews)

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    Front Door
    Aaron C.

    Waste of time. They should place available hours on their Yelp and expect customers during that time period. I showed up during normal business hours, not during lunch and they weren't there. Maybe they had better places to be than at their business. I know I had better places to be than at their business..

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    3 years ago

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    3 years ago

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    Photo of Emily Z.
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    4 years ago

    Super organized and easy process! The staff were very knowledgeable and helped me with all my paperwork. Went back twice for fingerprinting!

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    7 years ago

    Business owner information

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    Nancy S.

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    4 years ago

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    9 years ago

    Helpful 1
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    7 years ago

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    10 years ago

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    5 years ago

    A real great business and just knowledgeable. The appointment was on-time and professionally conducted. Thanks.

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    7 years ago

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    Photo of Essie L.
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    9 years ago

    I just walk in but i was help right away. It didnt even took that long to finish my business. Very professional!

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    8 years ago

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    8 years ago

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    10 years ago

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    8 years ago

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    9 years ago

    After Nancy did a LiveScan for me, I registered with the BSIS Breeze website and had my guard card in three days. AMAZING!

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    10 years ago

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    10 years ago

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    7 years ago

    Business owner information

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    Nancy S.

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    8 years ago

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    Photo of R. E.
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    10 years ago

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    9 years ago

    She was great and so helpful! I needed to get my fingerprints done for a job and I needed it ASAP. She did everything to make that happen!

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    Photo of Melina V.
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    10 years ago

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    Ask the Community - California Live Scan Services

    Review Highlights - California Live Scan Services

    After Nancy did a LiveScan for me, I registered with the BSIS Breeze website and had my guard card in three days.

    Mentioned in 11 reviews

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    The UPS Store

    The UPS Store

    3.4
    (111 reviews)

    I came to this location to open a mailbox June 4th 1pm ​​and unfortunately had one of the most…read morefrustrating customer service experiences I've ever had. The process began with confusion regarding mailbox pricing, fees, and identification requirements. The employee assisting me, Carlos, appeared unsure about the mailbox agreement, the forms of ID that were acceptable, and the fees that applied. The agreement I was given appeared to contain terms and pricing that did not match what I was being told at the counter. When I requested a copy of the agreement I was signing, I was told I would be charged 40 cents per page for a copy of my own signed agreement. When a copy was eventually made, only the first page was copied. After I requested a complete copy of the agreement, the interaction became increasingly unprofessional. During the discussion, Carlos became argumentative and called me a "rude ass." I felt verbally abused and harassed by the way I was spoken to. No customer should be insulted or spoken to that way for asking questions about a contract they are being asked to sign. After that interaction, I requested a refund because I no longer felt comfortable doing business with the store. I was told I would have to wait for management approval. During that time, another employee, Moesis, informed me that only a manager could approve the refund. The process continued to drag on, and what should have been a simple mailbox setup turned into an ordeal lasting approximately an hour, including time spent speaking with corporate customer service. While attempting to understand why the fees and agreement did not match, I was informed that the mailbox agreement had not been updated. I was told that the store manager, Carol Lee, had not updated the agreement being provided to customers, which may have contributed to the confusion regarding pricing, fees, and terms. I also had to specifically request the return of paperwork containing my personal information. I ultimately left without opening a mailbox and with serious concerns about the professionalism, training, management, and customer service at this location. Between the confusion over fees, the outdated agreement, the lengthy delay, and being called a "rude ass" by an employee, this experience fell far below what I would expect from a business handling customers' personal information and mailbox services. I hope UPS Store management reviews the conduct of the employees involved, the accuracy of the agreements being provided to customers, and the overall customer service practices at this location so that future customers do not have a similar experience.

    Had a great experience today with Moises at the UPS store. I had a very complicated shipping…read morerequest out of state and he was very knowledgeable, patient and accommodating. Will definitely come here for future shipping requests. Great customer service!

    California Live Scan Services - fingerprinting - Updated July 2026

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