Service excellent! I been going here and Steve is being understanding and reasonable.read more

Amazing experience! I am moving soon and discovered some gold jewelry that I haven't seen for like…read more20 years! I usually donate items, but not these. Steve was amazing! I wasn't in a hurry to sell, but once he heard of what I was offered by another company (on Winchester Blvd.), he offered me substantially more, and I accepted! Such an excellent experience and very stress-free. I highly recommend!! And I hope I find additional gold jewelry that I can sell!!

Very polite, kind and accommodating staff . Well recommended to family and friends. Thanksread more

Came into today for a first time visit. Looked around and decided to look at a few other shops. We…read morecame back to Buy Sell Loan in San Jose, primarily because of how helpful Nick was. He was knowledgeable about the merchandise, offered to show us others items we might be interested in (eventually bought!!) and was extremely patient while we shopped and asked questions. The overall atmosphere of the shop was not the same. The manager on duty seemed bothered by the amount of time we were there and didn't greet the few other customers that came in with the same enthusiasm or care that we received from Nick. We would definitely return to the store but, only if Nick was working. We easily spent 10x what we intended and with no regrets. I hope that he's compensated well because with his personality and gift at selling he would do great in any other sales position.

I went to R & J the other day cause I needed a collateral pawn loan. I walked in. The set up was…read morevery professional. They looked at what I had and gave me a fair collateral pawn loan again my property. This is a great spot. I feel very comfortable here.

Very rude customer service. Unprofessional behavior. The staff needs training on how to work with…read morecustomers.

Vince is a very decent guy. Sold him some silver today and discussed some old times from the 80's…read more He harvests bees and sells honey! I'm going to go back and buy some and try it. He was really busy or I would have purchased some today. I took a photo of his display!

I Called to get a quote on silver. A lady answered and transferred me to a man.. I was met with a…read moreshort and rude answer. He told me what the price was per ounce then immediately i was told that he has to hang up and busy in a very rude tone and demeanor as if i was wasting his time. I was planning on buying a couple hundred dollars worth of silver and possibly be a returning customer for more. I will never consider this place for any business. Some people dont have respect and or where brought up poorly.

I love Jairo so much! He has such a genuine and sincere way about him. He makes you feel like your…read morebusiness is important and like anything is negotiable. I love all the people who work with him. They are willing to negotiate with you and they are very accommodating to the requests of their customers.

I've been going here for many years and they've been great and give honest offer until this week I…read morehad the worst service ever experienced. As soon as I came they asked how much loan am I looking for without even looking at my jewelry nor checking my account. When I said I need $1k, he immediately said we can only offer up to $300 per customer and gave me a calling card to call before I come back the next day. I assumed since it's after the 4th of July holiday that they probably had lots of customers that day and was short of cash. I called the next day around noon time and explained that I was just there the day before and was told to call if they got the funds before I come over, the guy on the phone said exactly the same thing that they can do up to $300 per customer, I asked if I can speak to the manager Jairo but he said there's no manager available and if ever he will say the same thing. This is so upsetting knowing that it's my go to place every time I need extra money to send back home. I hope Jairo and management would see this. I had up to $3k of loan here before without any hassles. How I wish Jairo is always around so he can help people like me who needs bigger loans. If I only knew this thing would happen I should have asked Jairo's number so I can tell him about my experience and needs.

My partner's mother gave him one of her rings to give to me as a promise ring and told him he could…read moreeither give it to me as is or have it redesigned. Because the ring carries a lot of sentimental value, we wanted to find a jeweler who would respect its meaning while helping us make a few changes. After doing research on jewelers who specialize in custom work, we decided to visit Dynasty Jewelers based on the consistently great reviews for Jorge and his son, Steven, and I'm so glad we did. From our initial meeting, Jorge was incredibly welcoming and genuinely eager to help. My partner showed him photos of design ideas for resizing and updating the ring, and Jorge gave honest, thoughtful feedback about what would ultimately look best while still preserving the original character of the piece. I emphasized my desire to make minimal changes in order to maintain its sentimental value, and Jorge completely understood that. The ring was ready within a week. When we picked it up, Jorge wasn't there, but Steven helped us and was just as wonderful. Even though Jorge was the one we had initially spoken with, Steven knew every detail of the changes that were made and explained the design choices and care instructions thoroughly. It really showed how much care and communication goes into their work as a family business. While we were there, I also brought in several pieces of jewelry I was considering selling. Instead of trying to buy them on the spot, Steven gave me honest advice on the best way to sell them in order to get the most value. I really appreciated that -- at no point did either Jorge or Steven try to simply win our business. They genuinely seemed focused on helping us make the best decisions. In the end, the ring turned out exactly how we envisioned it. It's beautiful, meaningful, and something I'll cherish forever. They also told us we could bring the ring back for cleaning, which we really appreciated. I highly recommend Dynasty Jewelers to anyone looking for honest guidance, quality craftsmanship, and people who truly care about their customers and the stories behind their jewelry.

Stephen is so easy to work with. I have had several pieces sized and I always wait for same-day…read more Their bench does a great job and prices are super fair.

The customer service team at this location is so excellent and the staff is amazing too. I love all…read morethe staff especially , the new manager Samuel. We just met over the phone and I felt like we have known each other for awhile because of his attitude and personality. If you need quick cash, don't walk run

I've had nothing but great experiences at Best Collateral San Mateo. I've bought and sold items…read morehere multiple times, and every visit has been smooth, fair, and professional. I've picked up some amazing finds -- including gold pieces and even an electric bike -- and the quality has always matched exactly what they described. I've also gotten collateral loans on gold items, and the process is always quick and hassle-free. They explain everything clearly and make you feel comfortable the whole way through. A special shoutout to Norma and Sam -- they have always been such a great help throughout all my transactions. They're friendly, patient, and truly go above and beyond to make sure you're taken care of. Highly recommend this location if you're looking to buy, sell, or get a collateral loan. Consistently excellent service!

This place is very old store and they don't buy old jewelry they sell old video games and…read moreelectronic components. The owner is very nice and so is his big dog. It looks closed but go in anyway and they will be there:) I made a mistake earlier and click on Gold Mill, sorry for the fat finger move:}

Terrible the owner wouldn't even allow me to speak and pre judged me solely off the color of my…read moreskin!