Good customer service, friendly staff very recommended , organized and the processing is very quickread more

Went in there sold some gold I had 4.4 gs of 22kt gold that was weight an tested before I had went…read moreto pond shop they lied an said that it was only 10 kt gold and weighted almost 3 gs this place is very unhonest so please be aware they can not be trusted an will get over on you anytime they can. They gave me 140 for 4.3 kts of 22kt gold . And acted like they were doing me a favor. Be aware not trust worthy

First thing I need to mention is I've wrote a bad review for this horrible person before and he…read morejust gets them removed or deletes them. I don't know how or why but he's not honest. Why is my review gone? This man is everything but trustworthy, honest and a horrible human being.!! I've gotten a lot of balloons in my lifetime and I've done a lot of pawning my gold to leave as collateral he said to me over the phone 60% of spot price of whatever amount of gold I have and the interest rate was 6%, immediately I felt that was a good deal based off those numbers but when I arrive, maybe it was my fault for bringing nearly 150 g of gold because I didn't make up my mind and I was just gonna decide what I was going to give him when I arrived, from the moment, I took out my gold this man's eyeballs almost came out, not a funny way either more scary vibe/energy gets worse as I am selecting which items I want leave with him. He signals me with both hands, no words. "Bring it all here" if that makes sense I could you know I'm not making up anyways I remain professional and I handed over all my Gold and explained to him that I needed to keep some of the items I'm a jeweler and these items are fine. we're interested in and I would like to have them on hand just in case they come by them the amount of Gold that he took for me versus the 60% price that he said over the phone, I'd like to say he gave me 20% for 25% of the loan that he was about to give to me and I was really bothered leaving that amount of gold for the amount of money that he was giving me. It gets even worse so he never explained to me the exact terms, but before I walked out of his office while still in his office, I still have the cash in my hand that you gave me which is about $2500. He had over 113g of my gold some 14k 18 K. The only reason I was really gonna move forward with the deal even though I was bothered because his rate was 6% but before walking out looking at the paperwork and it's saying that 6% x 3 months. So I politely asked, but I only need it less than a month. He said that's fine but you still have to pay the three months 6% per month I said, but I don't need it that long. Then he says that it's a California law that has to be for three months minimal which is a complete lie. I swear he said that and anybody can Google and see for themselves that is completely made up in bogus, advertise himself as this trustworthy high paying kind human being running a honest business I get the nature of a loan shark as I've dealt with many many of them, but I've never ever once. Had someone not explained to me the terms change the terms or didn't fully explain them just had me send the paperwork after he got my Gold and he was ready for me to get out of there. He was a happy camper, but just something that it fell right and I had to make sure everything was what we agreed to since he told me 60% of spot price, but instead gave me 25% at most after he said 6% times three months. I literally threw his money back on the table the same way he gave it to me told him give me my gold back. And he complied and just someone I would never do business with a lot better options out there people I'm so serious and it's not hard to find them and they do the same thing as this man only meant to force you to pay for loans for three months if you don't wanna pay that long, but if you want three months, you could have them that long and they won't take so much of your gold and give you so little money. I worked hard for my money the same once you wear that Rolex Hulk I wear the same one too only you probably paid someone a little amount of cash and they weren't able to pay kept it yourself, you don't work hard you say you've been doing this for 25 years. You've been robbing people for 25 years and all your reviews. I've got all my Rolex's working hard not PAID REVIEWS.

I'm writing this not to attack, but instead in the hopes that it prompts some real self reflection…read morebecause buying jewelry should feel special, not diminishing.This was meant to be my first jewelry show, a beautiful memory marking my newfound love for antique jewelry. I had been giddy for days leading up to it, the kind of excitement that feels rare and precious in an adult life so often consumed by work. Now my memory of my first jewelry show brings up feelings of disappointment and sadness. I approached the PMI booth at the International Gem and Jewelry Show with excitement, ready to explore and invest in a meaningful piece. Like many careful buyers, I like to take my time, trying things on, comparing options before I make my final decision, especially when it comes to high value items like jewelry. I ask consent before taking photos so I can keep track of what pieces I like and what booth I found them at. I asked to see three rings, the older blonde woman (pictured) assisting me did not just come across as disinterested, she seemed irritated that she had to help me at all. Her tone was cold, her demeanor tense, and every interaction felt rushed, like I was an inconvenience she wanted to be rid of as quickly as possible. I initially tried to brush it off as her personality, but what made it impossible to ignore was what happened next. At the other end of the table, an older white woman was already being helped by an older gentleman. Instead of continuing to assist me, the woman helping me chose to join them, effectively abandoning our interaction. She stood there with them, smiling, engaged, and attentive, without so much as a glance back in my direction. I was left waiting, unacknowledged, until I eventually had to call out to her to get her attention again. And it wasn't just that one moment, or just one customer. As I stood there, I noticed she was kind to another older white lady before I asked her to help me. With them, she was warm, patient, and welcoming. With me, she was curt, tense, and visibly irritated. The contrast in treatment was not subtle. It was unmistakable. For context, I am 32 years old, but I have been told that I look young for my age. Whether her behavior was influenced by my age, my Asian ethnicity, or the fact that she assumed I could not afford their pieces, I cannot say with certainty, but the consistent disparity in how I was treated compared to the older white women around me was impossible to ignore. When I finally said I would be back after making my rounds, she took the rings from me and responded with a flat, dismissive "okay," not even looking at me as she said it. It felt less like the end of a customer interaction and more like a relief to her that I was leaving. I walked away feeling overlooked, disrespected, and devalued.I was saddened not just by the interaction, but by the fact that now my beautiful memory, the event I was so excited for, was soured. Thankfully, the women at Serendipity Baubles, Trinkets, and Treasures at Booth 421 completely turned my day around. They were warm, kind, and treated me with genuine respect. I gladly spent over a thousand dollars with them. Funny how a little kindness and basic human respect can go such a long way. I had genuinely liked one of your pieces (pictured) and fully intended to come back for it. But after the way I was treated, I chose not to support a business where I was made to feel like I didn't belong or worse, like I was a burden. I know a thousand dollars isn't much for your business, but this is not just about a missed sale. It is about how quickly visible irritation and unequal treatment can turn what should be a joyful experience into something disheartening and lasting. I hope this is taken seriously, because no one should walk away from your booth feeling the way I did. I am not upset about the jewelry I didn't get to buy. I was upset about the beautiful memory I could've had.

Came into today for a first time visit. Looked around and decided to look at a few other shops. We…read morecame back to Buy Sell Loan in San Jose, primarily because of how helpful Nick was. He was knowledgeable about the merchandise, offered to show us others items we might be interested in (eventually bought!!) and was extremely patient while we shopped and asked questions. The overall atmosphere of the shop was not the same. The manager on duty seemed bothered by the amount of time we were there and didn't greet the few other customers that came in with the same enthusiasm or care that we received from Nick. We would definitely return to the store but, only if Nick was working. We easily spent 10x what we intended and with no regrets. I hope that he's compensated well because with his personality and gift at selling he would do great in any other sales position.

Very polite, kind and accommodating staff . Well recommended to family and friends. Thanksread more

I want to thank the security guard (Adam) for being so kind, respectful, and professional. He…read moregreeted everyone with a positive attitude, treated people with respect, and made me feel welcome and safe. Great customer service and an excellent example of professionalism. Thank you for your outstanding work!

It's a good pawn shop to go to when you need a cash loan, and you can retrieve the gold/pawn items…read morewithin 4 months. Unfortunately, I could not make enough money to get my items back when I started working from home with the loan amount. The fee rate is high after the 4-month period. If you use the 10-days "grace" period after the due date it is even higher, and there is an extra big amount too as remote fee if you pay remotely, that is, by signing in to the account. You need to bring cash to get your items, as they do not accept checks or a debit card for loan repayment!!!!! Pawn wisely, and bring the items home within 4 months, and this a good option. I sold a gold chain last week, and they gave me a good price.

We had a great experience here at "A Valley Gold & Silver Exchange"…read more Vince was such a kind person and we appreciate his expertise :) Thanks again Vince! LP

Vince is a very decent guy. Sold him some silver today and discussed some old times from the 80's…read more He harvests bees and sells honey! I'm going to go back and buy some and try it. He was really busy or I would have purchased some today. I took a photo of his display!

There's nothing more comforting in knowing your most treasured keepsakes are safe and sound with…read morethis company.The most incredible employee is Jairo. He goes above and beyond. We've been longtime customers and Jairo is THE BEST!!!! We've purchased electric guitars and rare antiques there and it's always been a great experience. Great job Jairo!!!

I love Jairo so much! He has such a genuine and sincere way about him. He makes you feel like your…read morebusiness is important and like anything is negotiable. I love all the people who work with him. They are willing to negotiate with you and they are very accommodating to the requests of their customers.

This family owned business it the best jeweler in SJ. They have the best customer service and have…read morebeen going for years and will continue to do so. I know it's a mall jeweler but don't let that discourage you from the best, most honest people you will meet.

I'm a care manager for seniors with Alzheimer's, and I was on the clock with my client, who is in…read morelate stage Alzheimer's and absolutely loves jewelry. I needed to find something special for my baby sister's quinceañera, and I had less than 24 hours to do it. We had just stopped at another jewelry store where I was being told that 10K gold "shines just like 18K" and they wanted $3,200 for a piece that was 10K and not even 5 grams. Pfffftttt. Needless to say, I knew exactly where to go. We came to Steve and Jorge and had such a completely different experience. They were honest, patient, and genuinely kind with both of us. They even let my client look at a few pieces and never made her feel rushed or like she was a burden. Anyone who works with someone with late stage Alzheimer's knows how meaningful that kind of patience is. I ended up finding the PERFECT 14K gold ring for my sister. It was thick, beautiful, substantial, and within my $500 budget. They even resized it for me for free! This is exactly why I love supporting honest, family owned businesses. Great jewelry, fair prices, and most importantly, people who treat you like a person instead of a sale. I'll absolutely be back.

I've had nothing but great experiences at Best Collateral San Mateo. I've bought and sold items…read morehere multiple times, and every visit has been smooth, fair, and professional. I've picked up some amazing finds -- including gold pieces and even an electric bike -- and the quality has always matched exactly what they described. I've also gotten collateral loans on gold items, and the process is always quick and hassle-free. They explain everything clearly and make you feel comfortable the whole way through. A special shoutout to Norma and Sam -- they have always been such a great help throughout all my transactions. They're friendly, patient, and truly go above and beyond to make sure you're taken care of. Highly recommend this location if you're looking to buy, sell, or get a collateral loan. Consistently excellent service!

The customer service team at this location is so excellent and the staff is amazing too. I love all…read morethe staff especially , the new manager Samuel. We just met over the phone and I felt like we have known each other for awhile because of his attitude and personality. If you need quick cash, don't walk run

This place is very old store and they don't buy old jewelry they sell old video games and…read moreelectronic components. The owner is very nice and so is his big dog. It looks closed but go in anyway and they will be there:) I made a mistake earlier and click on Gold Mill, sorry for the fat finger move:}

Terrible the owner wouldn't even allow me to speak and pre judged me solely off the color of my…read moreskin!

I came to this location after reading the great reviews, and I'm really glad I did. Several people…read morerecommended Claude, and he was the one who helped me when I walked in. My dad was a collector of gold and silver, and after he passed, I was left with a number of items. Claude was incredibly knowledgeable, friendly, and respectful throughout the whole process. He took the time to test everything quickly and clearly explained what I had, which made me feel comfortable and confident. He gave me a great quote, and it felt good knowing these items didn't just sit in my closet but were actually turned into something valuable. The whole experience was smooth, professional, and efficient. Thank you, Claude! I highly recommend this place if you're looking to sell gold or silver. Amazing service, very knowledgeable, and great payouts.

Came in on a random day, and Claude was able to help me sell my two gold rings! He made sure they…read morewere real material and I walked out a happy customer! Great prices, and super knowledgeable as well:)