The owner responded to the review with his explanation which is fine. However, the issue is how he…read morehandled it in person. He came out of nowhere - he wasn't even there when we initially got it tested. He came out super aggressive and starts aggressively asking us where his rent is multiple times. That's not how you go about doing your business bro. Maybe try speaking to people with at least an ounce of respect. Look at the other reviews about you and how they describe you. You run a business, you represent your business. If someone in my line of business does something I'm not happy with, I get that point across in a professional manner. Im not even mad, it's just disappointing. You could've gone about it in a professional way and there would've been no issue - we would respect your policy and leave and handle things outside.

Came in with a Louis Vuitton bag. The gentleman doesn't even inspect just looks at it for 2secs and…read moresays it doesn't look real to him. Well the product isnt authenticated nor established by you sir. Do some research and take the time to look at what someone has to offer. Just rude and a bad vibe there. I recommend buy sell loan on telegram in Oakland or in Redwood City.

I love Jairo so much! He has such a genuine and sincere way about him. He makes you feel like your…read morebusiness is important and like anything is negotiable. I love all the people who work with him. They are willing to negotiate with you and they are very accommodating to the requests of their customers.

I've been going here for many years and they've been great and give honest offer until this week I…read morehad the worst service ever experienced. As soon as I came they asked how much loan am I looking for without even looking at my jewelry nor checking my account. When I said I need $1k, he immediately said we can only offer up to $300 per customer and gave me a calling card to call before I come back the next day. I assumed since it's after the 4th of July holiday that they probably had lots of customers that day and was short of cash. I called the next day around noon time and explained that I was just there the day before and was told to call if they got the funds before I come over, the guy on the phone said exactly the same thing that they can do up to $300 per customer, I asked if I can speak to the manager Jairo but he said there's no manager available and if ever he will say the same thing. This is so upsetting knowing that it's my go to place every time I need extra money to send back home. I hope Jairo and management would see this. I had up to $3k of loan here before without any hassles. How I wish Jairo is always around so he can help people like me who needs bigger loans. If I only knew this thing would happen I should have asked Jairo's number so I can tell him about my experience and needs.

Fast service, super nice, would return for any broken jewelry. I wish I go the name of the…read moregentleman that helped me. I would def return

I'm not sure how new the girl that works there is but she's very un-welcoming and not friendly at…read moreall :(

Wonderful experience! Kind and very helpful best price and customer service in the game highly…read morerecommend!!

This experience was as smooth as it could be! I called to see if they take walk ins and the guy was…read moresuper polite and said yes. So I came down, easy to find with parking right in front. Inside is clean and simple, you go up to the window for the process. Harb helped me and he was super cool and nice! He weighed my jewelry in front of me, he was very open and honest of how it works. Gave me the offer, I took it and was paid fast just like that. Quick and easy, and the service was great! No scam vibes here! I Highly recommend this place

Went in randomly to sell some old gold I had sitting around. TJ assisted me and was a tremendous…read morehelp he weighed everything and gave me a very fair price. Definitely recommend

I recently sold a bunch of gold jewelry here. The gentleman that helped me was extremely nice and…read moreprofessional. I think his name is Jerry. He weighed and calculated everything in front of me and gave me a great price for it all. The lobby is very clean and the building is in a nice area. I felt safe having my gold processed here. I will definitely return if I need to sell precious metals again. My payment was provided with a post dated check, which I was able to cash in 3 days without any problem. I also felt better receiving a check than carrying around a bunch of cash on me.

Service excellent! I been going here and Steve is being understanding and reasonable.read more

Amazing experience! I am moving soon and discovered some gold jewelry that I haven't seen for like…read more20 years! I usually donate items, but not these. Steve was amazing! I wasn't in a hurry to sell, but once he heard of what I was offered by another company (on Winchester Blvd.), he offered me substantially more, and I accepted! Such an excellent experience and very stress-free. I highly recommend!! And I hope I find additional gold jewelry that I can sell!!

This is for the Fremont location on Washington. If I could give this place 0 stars I would. First…read moreof all it is NOT a jewelry store, its some seedy pawn shop that is totally ghetto, it smells inside. I had finally gotten around to cleaning out stuff from my high school days in my old room at my parents and found some rings that I would never wear again, didn't want to throw them out so I first took them to Chris's Jewelry. Chris was totally professional and nice, I was surprised, he offered me quite a bit, mainly for one that was thick, solid 18k gold (about .3 ounces). My husband told me to get at least 2 opinions so I went to Anubis, I get there and I was expecting to see a normal jewelry store like Chris's but no its a scary looking hallway, and the worker was behind some bullet proof glass, I had to wait in line forever while he was talking to some lady in front of me who was proud of the fact that she would beat the S#$t out of her kids all the time, (very ghetto and awful). I was about to leave but it was my turn, I showed him the rings, he tests them out, he asked me about the symbol of one of them I tell him an old friend gave it to me, then he asks for my ID, I wasnt sure if he was going to take the rings right away and offer me money so first I ask for the offer, he says he needs ID before any transaction so I agree then he gets this really serious angry expression on his face, closes his eyes, throws the rings and my ID back at me saying he doesnt want any of them! I ask him why, he says, "I just don't!" and storms off into the back! I quietly pack up my stuff and leave thinking what the heck just happened. I'm wondering if the guy had a mental problem. I also had my precious 1 year old baby with me, I should have never ever gone into this place in the first place, what a mistake! If you have nice jewelry , go to Chris's.

This is a review of their Fremont location on Washington Blvd:…read more Their website said they were open til 8pm so we went down at 530p on a Saturday evening to see about a jewelry repair....lights were on, some guys were inside, door was locked....sleezy lookin guy inside said they were closed. Epic fail. I'll try someplace else