Back to back events over 4th of July weekend they totally dropped the ball. Hope the new ownership…read moreget it together

New management, not any better than the last change of hands. Management seems to be severely…read morelacking in professionalism. Revolving door of employees should tell you what kind of practices they keep.

"Are you sure about this?" I asked my husband as we pulled up at the Wagon Wheel. In looking at…read morereviews on other web sites, this one popped up with four and five star ratings, even if one of them started off "Don't be afraid to stay here." We would have driven on by without that encouragement and that would have been our loss. Because Wagon Wheel is a good place for an overnight stay. In the context of other available lodging in Alturas we are fans for sure. GOOD LOCATION: The setting is quiet, convenient to the downtown area (such as it is for Alturas). LOW RATES: The rates are low (we paid $50). COMFORTABLE AND CLEAN ROOMS: Big rooms. The best part is everything is absolutely, spotlessly, sparkling clean. Beds were comfy enough. Decor was of down-home-cozy and all nice and fresh for bedding and carpeting that seemed new. Refrigerator, microwave and coffee pot in the room as well as good TV reception. HOMESPUN CHECK IN PROCESS & FRIENDLY OWNERS: When you make a reservation you are told to pick up the keys at the Wagon Wheel Cafe adjacent to the Motel. The folks on the phone and when we fetched the key were the epitome of frliendliness. CAFE ASSOCIATED: We ate at the cafe for a good breakfast (see separate review) at the next morning. Homemade biscuits, good eggs, friendly service by the owner herself and homemade pie too. We recommend it. ACCESSIBILITY LIMITS: We are increasingly aware of accessibility these days as I have MS. While some web sites tagged this as wheelchair accessible it is not. That would be important for a visitor who used a wheelchair to know in advance. Here are the accessibility barriers that make this non ADA compliant: 1) : there is about a 4" step up to the room (although there is apparently a portable ramp available at the restaurant to take to the room if needed), 2) there are no grab bars or transfer space at the toilet, 3) the sink would not be roll up accessible, and 4) ) the shower is not accessible - no bench and no adjustable shower head. However, there is a good amount of clear floor space in the bathroom and door opening to the bathroom is ample. There is a grab bar in the shower over tub. People with mobility limits who are still able to stand would find this useful. But our friends who rely on wheelchairs full time would not find this met their needs. It is not ADA compliant.. Just a heads up if that also describes your situation. BOTTOM LINE: Next time we stay in Alturas, Wagon Wheel will be our first choice for lodging.

I got stuck in this gem of a town because of lingering auto issues. it was going to take an unknown…read morenumber of days to fix my Jeep so the owner, a wonderful lady, left my account open until I was leaving. she even allowed me to stay a little past checkout without charging an extra days stay As they finished with my vehicle. wonderful stay with a nice restaurant on the premises. she owns that too.

Very good service and very nice clean room. We were here for 2 nights and everything was better…read morethan expected. It's clear the new ownership has significantly upgraded the property. The flower baskets are a wonderful touch. We will definitely stay here again next time we're in the area.

I stopped in during summer, around 10:00 pm. I was charged $140 for a room that had a broken a/c, a…read morevery loud refrigerator, very dusty, maybe due to the bathroom window being open, damaged furniture, a gap under the entry door that cigarette smoke was blowing in from the people standing outside the door. Even as tired as I was, I was unable to sleep, so I went to the lobby, explained how bad the room was and asked for a refund. I even sent photos to Wyndham , explained the poor conditions and asked for a refund, to no avail. I slept in my truck ( tried anyway) for 6 hours, then got back on the road.

Went to a class reunion here over the 4th of July weekend. Nothing was as stated before hand, not…read moreenough food, non existent service, staff was not friendly

Waited 40 minutes still never got water or menus. Aggressively ignored by wait staff. For a place…read morebarely hanging on by a thread, you would think they'd be happy to have a table of six. I was considering using this place for a dinner for next year's sheepdog nationals. We won't. One star because you can't give negative.

I am lounging on.our comfortable king bed, full from dinner, watching "The Great American Baking…read moreShow" on roku. The heater, though old, almost an antique like me, warms the room nicely. A shower awaits tomorrow morning. The grounds are nice, the place well cares for, it just isn't a chain stay. Darn! I'm missing my reward points! Not really. Bathroom recently redone. Flooring fresh, new sink cabinet Toto toilet. retiled shower - fresh and white. However,bour tub was slow draining. I think the tub drain lever is sirzrd, blocking drain flow Would we stay again? Probably.

Stayed there last week. The towels are either dirty or badly stained. There were clumps of hair in…read morethe bed and hair on the pillow. I spoke to both the manager and the front desk fellow and all I got was we're sorry. No offer to clean the room or give me a different room. Worst motel I've stayed at ever.

This is a very nicely appointed older hotel. The room was spacious and scrupulously clean. I really…read moreappreciate that there was a table and two chairs as we like to play cards in the evening. They were very kind and let us check in early as we were totally exhausted. We were in the ADA room. The bathroom was really well set up. It had a shower bench and two shower heads at different heights. Plenty of room to maneuver a wheel chair. I highly recommend the Trailside Inn for your visit to Alturas.

Front desk clerk super friendly. Rooms very clean. Bath tub was a plus especially since the water…read morewas super hot! Also loved that the rooms are adjoining the parking lot so it's easy to get bags in and out when you're tired at night and on the go in the am. I would stay here again.

Desk clerk deserved 5 stars…read more The room only gets 2. If I had seen how dirty it was before we settled for the night we would not have stayed. There was a cigarette butt on the floor of the bathroom behind the toilet. The room smelled of smoke. The light switch by the door had dirt on it. I did check the sheets and they appeared clean and the bath towels were new (but there was no bath mat. The room was large and they took pets which was a plus. My husband picked this hotel based on booking.com. I will be making future selections.

5 Stars for being the lowest price, CLEAN little hotel that has everything we need....including…read moreOreo Cookies and DingDongs on the breakfast bar which is apparently left out all day. Breakfast is a little better than some as it includes instant oatmeal packs, cold cereal, juice, milk, apples, Hostess cupcakes, Oreo cookies, Twinkies, and did I mention DING-DONGS? And yes coffee. Heidi is the manager. She appears to live onsite and is super friendly and helpful! I'm reviewing room 10. My first thought when entering the room was "cute as a button and about the same size." (:-) This single bed room is the smallest room I've ever seen. If you have a lot of stuff & you need to spread out, but only need one bed, I recommend you get a room with two beds. There is no closet or table or dresser. Just a COMFORTABLE bed, nightstand with light that includes plugs for charging which is another reason I'm giving 5 stars. So many budget hotels do not have enough outlets. This itty bitty room ALSO includes the microwave, Refrig, coffee maker with supplies, a hairdryer which includes a handy night light, soaps, body lotion, and AWESOME NEW SOFT PLUSH TOWELS. This little place has had a facelift within a few years which upgraded the HEAT/AC unit to a modern model that kept us toasty when it was 17 degrees out. The bathroom has newer fixtures and modern tiled shower. NO CARPET. Newer hard floors. Nice flatscreen TV on the wall with Direct TV. EXCELLENT INTERNET SPEED. So basically this place has everything the big boys offer, just squished into a cute little package. I did NOT reduce stars for items that should be considered NORMAL in a very old budget motel. When you pull out your critical eye you might see a couple outdoor chairs with stuffing pulling out of worn spots in addition to other items that they seem to be continually refurbishing but haven't been gotten to yet. Those chairs really should go. But they haven't yet. Please ignore them. I always pull the sheets apart and inspect them before crawling into bed. The sheets are not new and crisp. They are well worn and I even saw a tiny slit and what appears to be a few spots that have been well scrubbed. So don't expect new sheets. At these prices it's fair for them to really use up the life of sheets before they are replaced. Everything looks and feels CLEAN even if it's not new. The mattress feels new. The sheets were soft and comfy to sleep between. There were only 2 rather small pillows but I'm betting they will give you extras if needed. I would definitely stay here again. If you find this review USEFUL please vote!

Good location for waterfowl hunters like us Room is clean…read moreThey provide microwave, coffee maker and ground coffee in a little cup

If i could rate this place 0 stars i would. Tweakers, murders and lady of the night paradise…read more Besides the fact it appears they recently had bed bugs and i had to climb on my chair to turn on the ac, coffee was provided via tupperware, coffee maker looks like its from the 2000 era. Lord knows last time it was cleaned. The building it self looks like it could fall apart at any second. The sign out front says cable tv and D.S.L like they are selling point.

Those five-star reviews are LIES!!! That's got to be the WORST room I have ever seen in my life!…read more Notice the one photo they submitted, which hardly showed the hotel at all! I would've submitted pics of the room, but it was so damn dark it would be worthless. The room had one low-watt bulb on the ceiling. There was a tiny lamp on a side table next to the bed which consumed the entire room! The room was so small that you had to turn sideways to get to the restroom. So NOT ADA compliant!! I didn't go 2 steps past the door, which by the way was at the side of the bed! So, don't ask me about the bathroom. There was a counter on the other side of the bed which held the small microwave, refrigerator and something else because there was absolutely NO SPACE for them to go anywhere else! The only tiny window was above the small, old swamp cooler in the window, and inaccessible. The floor!!.... GROSS BEYOND MEASURE!! So thankful I left my dog in the van while I looked at the room. I felt I needed to disinfect my shoes after walking just 2 feet in through the door. The room costs $49/night. I guess if you're used to staying on Skid Row, living in a crack house, living on the streets or accustomed to staying at some "pay by the hour" hotel, then this is your place. I already paid for two nights, and somehow felt guilty that I wouldn't stay there. Weird, I know! So I ate the $49 + tax but ensured I got my refund for the second night. If that manager had any integrity whatsoever, he wouldn't have charged me at all. I think I may have to report that place to the Board of Health! STAY AWAY!! Lesson of the day... If it looks suspect, do NOT PAY until you see the room first!

Don't be fooled by the outside. Traveled here for the day to see some property so we needed a room…read morefor the night. This whole area looks like it has not been updated the last 40 years..... It's like stepping back to the 70s. My sister and I decided to look around, it's Sunday so looks like no one works on Sundays and most are at church. Anyway we called to find out rates and they are reasonable, we stopped went in to the office and asked to see the rooms first ( my sister is picky). Anyway as we walked to look at the room I was talking to the owner's son about what brought them out here and he explained that they wanted to start their own business and purchased this place 2 months ago so they have been working hard to fix it up. The rooms look good, beds are comfy, bedding clean and the rooms smelled clean. They are still working on making it better.... Had to call the front desk a couple times to check the toilet ( wasn't flushing well) and the TV ( couldn't figure the cable box) but the young son came over right away and took care of it and was very apologetic. They are priced reasonable and the rooms are nice, give them a chance. I hope they do well here.