Steve was great. informed us of all our options and answered our questions. fast and easy

This response is from the owner's son, Anthony -- not "Bernard." We chose California Window & Door specifically because your company had previously completed the same window and door work on an identical model of our home, so the scope of work should not have come as a surprise to your team. The "custom tile repair" became necessary only because your installers damaged and broke tiles during the installation process. During the pre-contract consultation, we were explicitly told that no tile work or revisions would be required. Final payment was withheld because the doors were not functioning properly, and your team prevented the manufacturer from completing the warranty work that was required. There will always be issues that arise during a retrofit window and door installation. The true measure of a company's caliber and professionalism is how those issues are handled and resolved. Attempting to shift blame back onto the customer, rather than taking accountability and working toward a solution, reflects poor business practices. read more

We special ordered a front entry door from California Window & Door (CWD) that cost over $20,000.00. The installation was messy, and lacked a lot of attention to detail. See pic of the caulking work. Basically we were told by manager Anthony the caulking is as good as it's going to get. For $20,000.00. Also, it came with an unnatural crack. Very frustrating experience. We were also told all the installers were company employees. On their website - they boast "We never subcontract, every installer is an employee of California Window and Door". Mike, our salesperson also told us this. It is in fact a lie. Our installer was a guy named Joe, and when asked about working for the company, he looked me in the eye and said, "No, honestly I do projects for them periodically , but I'm NOT an employee of the company". CWD is deceptive in advertising. Joe actually works for a firm based in Hemet California, no less. He is a subcontractor. We were offered no price adjustment for the crack in the door we waited over six months for. Over $20k. Now our home has at least 7 windows we'd like to have replaced. Needless to say, we'll be going elsewhere. ---------------------------------------------------------------------------------------------- In response to Bernard, We dealt with the office staff and Anthony, but it's apparent you're not fully informed with all the details of our experience. This is the first time we've heard of you. CWD, California Window and Door did come back out to attempt to correct the caulking. The picture shown is the AFTER photo. It was much worse before, believe it or not. Again, Anthony indicated that this was as good as it's going to get. We wouldn't want another attempt, we're pretty confident it would do more harm than good. Secondly, these are two big 3 foot by 8 foot doors. These cracks are in only one noticeable area, nowhere else. It is not just a cosmetic characteristic. It is damage, Anthony hinted at a discount, but failed to follow through. He was going to contact the door manufacturer and get back to us, but never did. We were not going to wait for another door. All Anthony wanted was all of our $20,000.00 + Lastly, you defend using your crew, glossing over the fact that you do use Sub contractors, even though California Window and Doors web page says otherwise. Have some integrity and change the language on your website. You do use Subcontractors, but say you don't. Unbelievable. Enough of this. read more

California Window & Door - Caulking detail. - Windows Installation Near Me - Palm Desert, California

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We had a barn door installed by California Window and Door and everything went smoothly and the door was installed professionally and in the time frame we were given. We had a minor issue with the door slider after the warranty had expired, however, they fixed the issue and did not charge us for it! Very pleased with the company! read more

We had a very good experience with California Window and Door. Our project included many different windows of various sizes and a large slider. We wanted to shorten one of the windows, which required framing and stucco work. California Window and Door had a crew that handled everything for us, while the other window companies would have required us to hire contractors to do the framing and stucco work. California Window and Door also had folks that could do the city permitting for a reasonable fee, which we used. They also provided us information on federal energy rebates. California Window and Door provided us with various options at various costs. We chose to pay a little more for the Milgard windows, which come with a lifetime breakage warranty, perfect for a home on a golf course. The work was completed quickly and the crew cleaned up nicely afterwards. We love our new windows. Our home stays much cooler on warmer days and our heat no longer comes on in the mornings. read more

California Window & Door - Windows Installation Near Me - Palm Desert, California

As an owner-builder of 6 multi-million dollar homes, I can honestly say working with California Window & Door is one of the worst experiences I've had working with a vendor. California Window & Door delivered a sliding door system which was 9" too large for the opening due to their measurement error. Hard to imagine, but true. Their solution was to cut it down instead of reordering it. Even their installation expert (subcontractor) admitted the installation was far from correct. In addition, a sliding window unit we ordered has not opened or closed properly since day one. Yes, they have sent representatives to look at it and have told us for MONTHS that they will "get the right people here" to fix it. NOTHING HAS HAPPENED. Anthony is consistently argumentative, unresponsive and untruthful. He blames others for California Window & Door poor installation and failures. It has been a terrible experience working with them. I would never use them. If I could give them a 0 rating or less, I would. read more

One evening as we watched television in the living room after dinner, there was a loud bang that came from the kitchen that sounded very ominous. The external pane of the double-paned large 115" x 55" picture window overlooking the golf course had cracked into a web of shattered glass. It somehow remained intact and didn't shatter the interior pane, although the entire unit was left compromised. We first suspected an errand golf ball, a stone strewn from a landscaper's trimmer, or perhaps a bird flying into the window, but none of those possibilities seem feasible in the dark of the evening. It may have been just an aging installation succumbing to the wind. After contacting several local (and a national) window companies, we were left with diversely inconsitent quotes and a range of incompetent proposals from most that would have required stucco work and interior repair around the frame. To say that we had zero confidence in what we were being sold is an understatement. It's as if the local contractors were vying for an ineptitude award. Fortunately, there is one local company that stands well above the competition. California Window and Door is family owned, licensed and bonded, and operating with an inviting showroom to demonstrate options. Anthony and his salesperson, Mike, clearly explained their recommendations, choice of glass manufacturers with different warranties, had the most reasonable pricing, and the most efficient installation plans (not requiring remodeling) done by in-house well-trained, longtime employees. After the custom-sized window was ready, Anthony arrived at our home with installers Jaime and John and completed the replacement and the barely necessary cleanup within two hours. They are the epitome of professional. California Window and Door is the only window and door to consider in the Coachella Valley. Period. read more

We selected CWD because our initial experience was very good and the quote was very competitive. We replaced all our windows, sliders and front door. The installation was on time with only a couple of minor issues. CWD followed up quickly and made the adjustments to our satisfaction. The new windows have made a big improvement in our heating and cooling costs and the cleanliness of our home. We highly recommend CWD. Bruce read more

This is a great company to buy from. The staff are well informed about their product and very helpful. I came home with catalogs of different options and the sales man came out to my home to give me a very fair priced bid. Their warehouse had plenty of options and samples to choose from. I had no idea there were so options to choose from on buying a door..I highly recommend this place. read more

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Amazing working with Anthony. We had some hiccups but Anthony came through and exceeded expectations. I worked with my best friend on this project. -Bryant read more

I wanted aluminum sliders for a home I recently purchased. Spoke with several companies and then tried CWD. The rep was great. He was knowledgeable, patient, and showed us multiple options. Based on our discussion, we asked for a quote given our dimensions. That was over a week ago and we've heard nothing. I've called and left messages and no response. I was more disappointed than anything else because CWD was far more helpful than any of the other companies we spoke with but it's hard to place an order when pricing is unknown. read more

While we had success with our new door purchases(2 ) and throughly enjoyed working with Matt, our last purchase was 6 new replacement windows at 9K that don't work due to a Measuring error. Unfortunately, the new windows fit but you couldn't use the release button or the crank to open the window ... so we declined the windows. Rather than California Window and Door taking the responsibility to return the windows and order something that would work... they want to have 'their shutter' guy come extend my shutters 11/2 " . So basically, I have to change the inside of my home and it's look because they didn't think to measure far enough so release and crank would work. Measured 2 times, I might add. While Tim admitted that he measured and didn't account for my shutters, I tried to find someone to buy my windows from him to help out ... but no luck. Now, unfortunately we are in litigation . I truly like Matt and Tim, and the staff is wonderful. Unfortunately, a sad situation. read more

I bought a home at Indian Ridge Country Club in Palm Desert/entry has double doors, and the "dummy door" won't open now/called California Window and Door and connected with super-nice and helpful Susan/we troubleshooted on phone, and door still wouldn't open/she hooked me up with a vendor that will help me with the issue/he's coming in 2 days/the heart of my story is that I did not buy anything from California Window and Door/and the prior owner didn't purchase the doors there, either/YET, Susan was so helpful and cheerful, even asking me to text her pics/how great that she did that when I have yet to spend a dime at her great company/needless to say, when I need a window or door, I'll run to this responsive and upbeat company/I suggest an immediate spot bonus AND a spa day for Susan! read more

When I went in i thought would be expensive. I had trouble with Home Depot on my order. I went to California window saw Anthony he not only explained my product They were cheaper than Home Depot and knew answers to every question and concern I had. Highly recommend this company for all your window and door needs. read more

Excellent service from start to finish. We are so happy we used California Window and Doors. From Steve, to Tim, and all the office personnel, questions were answered and the project was completed in a very accommodating timeline. We used the permit service offered. Those folks were excellent as well. Every phone contact and in person meeting the California Window and Door team were helpful and professional. We changed two sliders, two fixed windows, and a sliding window. All of the windows look beautiful and perform better than expected! Kudos to Eric and his team. The installation was a seamless low stress operation for us! We will begin the second phase of our window project this Spring. read more

Still waiting on the quote they promised weeks ago. Anthony came to the house and discussed the plan to replace old French doors. Apparently they don't do turn-key work as I had arrange for the doors to be painted and drywall repair. Needless to say, I was shocked at all the work they mentioned. Fortunately, the supplier I chose (Palm Desert Door and Hardware) didn't require any of this since they paint the doors and didn't damage the drywall. read more

Unfortunately didn't get any reply from the sales rep Anthony for a week and a half after visiting my project, I had called the office several times and texting. No replies. No updates. No communication. No-one mentioned he was sick the entire time. Unfortunately, had to call again, he was more interested in telling me there are 30 quotes and maybe I'll get a quote after a week AND reminded me he was sick with the flu. Could not even commit to, or have someone from the office call to let me know WHEN I might get a quote. Additionally, Got a female receptionist when I asked for an alternative rep, but was told he was the OWNER's son, and told good luck and hung up on me. That told me everything: you'll get what you need only when they want to. Clear message that they don't need your business. Take your projects somewhere else! read more

This experience has been exceptional. There were delays setbacks etc. due to impact of COVID-19 event. Through out the selection, measure, order and installation the customer service has been exceptional. Professional, timely, courteous and a joy to work with. Administration is tops. Owner is engaged. Sales is caring and the installation team treated my project like it was their home. Beyond expectations. We could not be more pleased with selecting California Windows and Doors. We will refer in a heartbeat... with confidence. read more

This is a terrible company. I should've rated it late last year but I was so upset with them. When Covid was really bad, the installers REFUSED to wear masks. I have leukemia and no immune system. The response to me by the owner? His God given right. Well, HOW ABOUT MY GOD GIVEN RIGHT IN MY OWN HOME? Rude and disrespectful. I should have reviewed sooner. What a mistake. read more

Had all new windows installed by another local Palm Desert company and I was appalled at the job they did. Their work was very sloppy, no attention to detail and they could not recognize or own up to it. Since that company wasn't able to 'fix' the poor workmanship they did after coming back 3 times, I gave up and called Anthony at California Windows and he made everything beautiful by replacing the interior trim with a better product and caulking perfectly! I wish I would have known better and had them in the first place! If I ever buy windows again for another property in that area I will definitely have them do the install. Very professional. Wonderful to deal with. I'd give them 10 stars if I could! read more

This is a company that truly knows what it is doing--from the front desk and the salesperson to the measurer and installers--everything about the process was seamless. These people are knowledgeable, polite, and a pleasure to work with. A big shout out to the installers, Luis, Erik, and Miguel. They arrived on time, were very respectful and most importantly were methodical in going about their business. Luis, the Head installer was particularly effective in directing work while at the same time doing a lot of the physical work as well. Thank you all. I enthusiastically recommend this company, especially the installers. Cynthia W. 4/10/2023 read more

Called company and Anthony (salesman) came out. I was replacing my livingroom and master sliders( 5 panels) and kitchen window. The ones I had gotten from another company were, after 7 installs, still defective. I then called California Window and Door. Anthony assured me they would put in quality glass. He ordered their most expensive doors, not telling me their were other less expensive options. My fault for not asking. These doors cost $20,000!!!! I ordered screens for both. That's when the nightmare began. Not only did he neglect to order the livingroom screen, claiming I didn't want to order it because they were too expensive and would block my view which is of the fence, he had the audacity to tell me he didn't want it to affect his commission if he had to pay for it. Mind you, I called him. All he had to do was fill out the order form. When I called to check on the order, obviously upset (not abusive) , that there was no screen, Adessa( office staff) told me that she wouldn't argue with me and hung up. I called back 3 times and met with 3 rude hang ups. Not only was she unprofessional, disrespectful, but spiteful. Instead of defusing the situation, she chose to escalate it. I don't know what world Anthony and Adessa live in but no one should ever think it is ok to treat a customer in that manner. The fact that they thought this was acceptable behavior is very unsettling for many reasons. THIS IS THE NEW NORMAL.. HOW SAD ! Tim, the owner is a man I respect and admire. His passion for quality product and excellent customer service are admirable but these employees are not doing him or his company any justice. After all, as Tim states on his website, customer service is his first priority. read more

Recently we had beautiful French doors installed in our living room and a new slider window in our master bedroom. My husband and I are both very pleased with the staff starting from the owners Tim and Catherine, Adessa in front office and the great team of installation! Thank you so much for all your hard work!!! Specially during these crazy times. read more

Very friendly and professional service. I'm very impressed with the professional manner in which I was treated. Matt advised us that we could just replace the glass in our door rather than replacing the whole door. This saved us a lot of money and he even recommended someone that could do it! read more

I liked this company from the very moment they came in to measure and prepare for a quote. Damon was friendly, knowledgeable, and forthright. There was a small blip in what we ordered, however, within minutes Damon and the company handled it swiftly and professionally. My BF is a general contractor and will be using them, and I work in Real Estate and can confidently refer them! Thank you, Adessa, Damon, and the business owner read more

Matt and his team were very professional and did a great job installing our patio doors and kitchen window into the existing openings. The stucco was undisturbed and all caulking was the same color as the stucco. And the added bonus was it was all done when we were not in town. They cleaned up the job thoroughly and secured the house. For a couple of minor adjustments, the service crew, Randy and his associate, came out and took care of it at the scheduled time with great professional talent and courtesy. As a retired general contractor with 44 years in the trade, I would highly recommend them. read more

Representative who was the owners son refused to wear a mask in my home. $90.0 job! Stated it was his freedom , called the office and stated he was the owners son and they pleaded the 5th! I wouldn't contact them unless you think Covid is a hoax! read more

We had a big job replacing all our old original windows (from60's). This required some thinking and figuring stuff out on the spot. Challenges and Installation day was seamless, efficient, and excellent quality. I've had compliments on quality of windows and work by another valley window guy. I am very happy with the job!! read more

California Window & Door - Beautiful 9 foot sliders! - Windows Installation Near Me - Palm Desert, California

The team at California Window and Door couldn't be better. We changed out our slider and two windows with large accordion-style glass doors. They handled everything, from the permit to installation, to drywall and stucco repair. Very communicative and followed up when they said they would. That made a big job super easy. Definitely recommend them! read more

After a few years of much contemplation and deliberation we hired Matt and his crew at California Window & Door to replace all of our exterior glass doors and windows. This was a major undertaking for our very special and unique home (we call it our jewel box) as it is our winter getaway. We scheduled the work to be done in the shoulder season (summer) and stayed in touch with Matt throughout the process. The result? Couldn't be happier! We came back to the upgrade and everything was intact, with new windows and doors installed, all turnkey. If you're looking for quality product and service in the Coachella Valley, California Window and Door should be a leading candidate for your job! read more

Buyer beware. Ordered my closet doors in Aug. Took 4 months to arrive. Once they installed their person cut a track short. Long story... I'm still waiting for them to get a new track in stock (2 months later) and find one installer to come out to finish my closet doors. Would take 20 minutes to finish, but they can't find one person. Not worth working with them. Find someone responsive who does what they say they will--fix a problem they created promptly. read more

California Window & Door - Photo of nice looking CW closet doors that have been leaning in my closet since mid Dec! Waiting for CA window and doors to finish install! - Windows Installation Near Me - Palm Desert, California

I had California Window and Door replace my windows about 8 years ago. I can't tell you how pleased I was with both the Owner & son Matt working with me. They are first rate and excellent customer service. The installers did a great job with no mess. Now 8 years later I called CWD as my gardener was weed eating my lawn and a small rock hit my front window and pierced it. I called and expected to have to pay for a replacement. They said absolutely not at Milgard windows have a lifetime guarantee. 3 weeks later the guys came out and replaced in 20 minutes. Not only were they on the dot on time but 20 minutes later they were finished. Very nice guys!! I'm so glad I bought through California Window and Door and not a box store. EXCELLENT CUSTOMER SERVICE!!! Brice Kirk read more

We are over the moon happy about our new windows and doors! Tim and his team did a great job replacing two windows and two sliders. The job had its challenges but you would never know it. The result: beautifully finished efficient and gorgeous new windows. Tommy even found an old spot on my carpet and got it out. Everyone that worked on the project from beginning to end was top notch very respectful of our property honest and friendly. Great great great job!!! We will be having them back for the next stage of our renovation soon. read more

California Window & Door - After - Windows Installation Near Me - Palm Desert, California

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After buying $22,000 worth of windows and doors 10- 15 years ago that were directly recommended by Tim, the one on television... I called to have them fix a door knob that I can't use anymore it just won't open. The woman who answered was so arrogant that I lost my temper and asked for Tim. She said I couldn't talk to him because it would irritate him. Then she said he was on vacation. I decided to wait until he got back from vacation and called back in two weeks. After explaining everything to him he ripped into me and kept saying I was angry. I said I'm not angry but I think you should fix this door handle. But he kept saying I was angry and he was getting twisted and then said, "I don't know why you're so angry... Is it because your husband died or did he leave you?" Really mean. This is not the same guy you see on television, I'll tell you that much! I told him I was calling because I was going to give him the option of fixing my door at no cost or me leaving disappointed and going to artistic doors, that has the right hardware and was recommended to me. He started yelling and saying you're not giving me a an ultimatum are you? That's paraphrased... I said no I'm giving you the choice. Then pretty much he wouldn't let me talk and he got himself all worked up into a fury. Are you going to pay Artistic Doors? I said absolutely...I'm sure I'll pay them dearly... But you're the one who told me that these were the best hardware in the world and took me up to Big Horn to show me the big shots up there who had your doors. I thought it be worth it for $75 of your labor to fix the handle and make a client happy. I told him when his guys came out a few months ago to fix another door... That they had been really nice and not charged me for the doorhandle and in fact his technician said that they're having lots of problems with this hardware. He said it would probably happen again but that he would give it a whirl... And he did fix it very nicely and courteously. By now Tim kept challenging me and I started to get tense but kept my cool which is probably what annoyed him...Especially since I wasn't amused by his anecdote about how he bought a $500,000 Rolls-Royce and it wasn't under warranty so what should I think he'll fix my door since it was not under warranty. There was no way I could get a word in edgewise he was to spend out and wouldn't let me talk and then he said don't ever call here again... go call Artistic doors. I did call Artistic Doors and they fixed the lock. read more

Very professional from the time I first requested they come out and provide me with various Milgard replacement window and slider options, measuring and installation which actually took place sooner then anticipated. There was actually a problem with one of the installed sliders which opened the wrong direction. Within 15 minutes after I discovered the mistake I was assured that it would be corrected and it was to my satisfaction and within a reasonable amount of time since a new glass panel had to be manufactured. I would recommend this company read more

WOW! That's what we say every time we walk by them! Thank you California Windows and Doors! Your team of installers are amazing. Randal, Jonson and Anthoy are the best! Their precise expertise is reflected in your installation. Perfect! Thank you Matt! Your vision and recommendations are greatly appreciated. Your attention to details and knowledge of doors are why California Windows and doors stand out from other companies. Thank you for explaining the process from start to finish! We love our doors! Thank you! Amy Eirew read more

California Window and Door completed a fine installation of windows throughout our home. They arrived when scheduled and completed the work in a professional manner. When finished, the premises were clean and neat. Their office staff was extremely helpful in helping complete the necessary city permits and HOA requirements. This was the second time I have had California Window and Door complete a project. (The previous time was for a sliding glass door). I highly recommend them for quality work at a reasonable price. read more

Between the time our sliders were ordered and actually were delivered quite some time elapsed but that seems the way the industry functions these days. I inquired regularly about the status and Adessa was very responsible and gave me her best information. But what really stood out was the installation crew Tony, Santos and John. Tony was superb. Extremely conscientious and precise. PS D&W is very lucky to have such an excellent person on its staff. Matt gave good advise and all in all it was very much worth the wait read more

California Window and Door was recommended to me by my best friend whose OCD type personality guaranteed that he wouldn't give that recommendation unless they had done a thorough and professional job for him. He said that I should get a hold of Matt. And I am really happy I did. Though there was of course the long wait for materials, Matt communicated when we could expect them, and he was as good as word. He made recommendations for our 9' slider and the several windows we replaced and everything looks terrific! His crew was here on time, very professional and cleaned up when they were done. The cost of the project was very reasonable and I couldn't be happier with the overall experience! If your looking, you can stop now and give Matt a call, you will be happy you did! read more

California Window & Door is with out a doubt setting the bar for which all others can follow. Not only do they offer a variety of different products, they guarantee workmanship and top notch, professional installation. We went with Milgard windows and a custom front door. The install team was talented, experienced and had a keen attention to detail. Tim is an inspirational manager and leader. Everyone loves working for him and their devotion shows in the quality work they did. Customer service is the best I've ever experienced and that alone sets California Window and Door way ahead of their competitors. read more