I want to thank Mark Barlaan at Acura for helping me find my perfect car--not once, but twice! His…read moreprofessionalism, patience, and dedication made the entire car-buying experience smooth and enjoyable. Mark took the time to understand exactly what I was looking for and helped me find the perfect Acura that fits my needs. I am so excited about my new Acura and couldn't be happier with my purchase. If you're looking for someone who genuinely cares about his customers and goes above and beyond, I highly recommend Mark Ablan. Thank you again for your outstanding service and for making this such a wonderful experience!

I rarely leave negative reviews, but after months of dealing with Hopkins Acura of Fairfield, I…read morefeel compelled to share our experience so other customers know what to expect. Our 2017 Acura TLX suffered a connecting rod bearing failure that was covered under Acura's recall. Before the failure, the vehicle routinely achieved fuel economy consistent with Acura's published ratings and our years of ownership experience. Around the time of the bearing failure, fuel economy dropped dramatically and has remained severely reduced ever since. Over the course of several months, we worked extensively with Hopkins Acura, providing fuel receipts, mileage logs, manual MPG calculations, photographs, and detailed documentation. We gave them every opportunity to investigate and resolve the issue. Instead of focusing on finding the root cause, we were repeatedly met with shifting explanations, contradictions, delays, and ultimately a refusal to continue helping. One of the most concerning aspects of the entire experience was the quality of the recall repair itself. After major engine work, the vehicle was returned to us with the battery improperly secured. While Hopkins corrected the issue after we brought it to their attention, it understandably raised concerns about the overall attention to detail during a repair that involved significant engine disassembly and reassembly. The most disappointing part of this experience was dealing with General Manager Mike Gough. Rather than taking ownership of the situation or demonstrating genuine concern for a long-standing customer, his communication reflected exactly the type of stereotypical car dealership mentality most customers dread. When we raised legitimate concerns supported by documentation, his responses became increasingly dismissive. Instead of addressing the facts presented, he ultimately chose to tell us to seek a second opinion elsewhere while simultaneously banning us from future service at any Hopkins Auto Group dealership. Think about that for a moment. After multiple visits, multiple repair attempts, countless emails, and months of effort on our part, their final solution was: "Go somewhere else." Even more frustrating, Hopkins repeatedly suggested obtaining a second opinion from another Acura dealer yet offered no assistance with the cost of doing so. When I directly asked whether Hopkins would cover the expense of the second opinion they were recommending, I never received a response. The email was simply ignored. What stands out most is that nobody ever actually explained why a vehicle that once achieved well over 20 MPG now struggles to achieve 15 to 16 MPG. Nobody identified a root cause. Nobody offered a meaningful plan toward resolution. They simply declared the vehicle "normal" despite extensive documentation showing otherwise. Jessica Wagoner and Sheila Roberts were generally professional throughout much of the process and at least engaged in the conversation. Unfortunately, once the matter reached upper management, customer service and accountability seemed to disappear entirely. If you're looking for a dealership that stands behind its work, thoroughly investigates customer concerns, and takes ownership when problems arise, my experience suggests you should look elsewhere. Hopkins Acura had months of documentation, multiple opportunities to make this right, and every chance to demonstrate exceptional customer service. Instead, they chose to dismiss the concern, refuse future service, and stop communicating when asked difficult questions. Extremely disappointing experience, and based on how this situation was handled, I would not purchase a vehicle from Hopkins Acura of Fairfield nor would I recommend their service department to others.

I had the honor of dealing with with one of the best people that work in the service department for…read moreSteve Hopkins Honda by the name of Luis Guzman His attention to detail and his ability to communicate about my car needs and to make sure that I was completely taken care of. Your Genuine professionalism does not go unnoticed. I appreciate you.

I came in to request my service records and was disappointed by the way I was treated. The service…read moreadvisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service.

Vic was great. He gave an honest appraisal and quick repair. Will recommend him to anyone in the…read morearea.

Called in and got a same day appointment to fix chipped windshield. They were fast had me in and…read moreout in about 30 min. The cost was around $80 wasn't to bad.

Peter Alan Auto Glass was helpful, professional, and replaced my windshield in less than an hour…read more Glad to know there is a reliable place nearby.

Definitely recommend for windshield replacing! Had a huge crack and they replaced the entire…read morewindshield under 1 hr. Thank you!

This post is late, but came in here to get my front windshield on my 2020 Corolla replaced. First…read moreof all the communication between the shop and I was quick and straightforward. I cannot remember the young gentleman's name but once I showed up he said the job would be a few hours( mainly to let the glues set). He was very polite and professional, went to a local coffee shop shop and soon enough my car was done. They offer to pick up your vehicle if need be, but it is faster if you come drop it off. Come check them out. Help your local shops.

These guys have done two windshields for me over the years. They're great. Use them when you need…read moreauto glass in Vacaville or Napa.

I brought my vehicle in to have the broken rear window replaced. I followed their aftercare…read moreinstructions exactly, drove straight home, and parked in my garage. About two hours later, the entire newly installed window shattered, which strongly suggests a defective window or improper installation. I immediately called the office, and after some discussion, Hannah agreed that they would cover the full replacement cost, including parts and labor. Later that evening, Matt called and reversed that agreement, offering only to pay half the cost of the new window while covering labor. I explained that this was unacceptable and requested either a full refund or a replacement at no additional cost. Matt's response was that I could "take it to court." Based on the failed repair, the reversed promise, and the way the situation was handled, I strongly recommend taking your business elsewhere.

Great customer service from the first call to the goodbye after they completed a well-done job. The…read moreasking price was lower than any other quote from competitors. I doubt that they would finish the windshield replacement in 90 minutes because they did not rush. They got it done in one hour; cheers!

Alexas was very helpful on getting me the right deal on my new Camry. Gave me a lot of helpful…read moreadvice as well. Love my new car it runs great! Thanks for getting me back driving on the road Alexas!

Alexis was the person who helped us. He is wonderful, I definitely will go back to Kastner Honda..read more

John does magic! Reached out to him after getting a crack on my windshield on the freeway. He…read moreshowed up right on time and did his thing. 30 mins later crack was gone and looked brand new!! I was so impress I had him work on my other car also ! Dont hesitate give him a call! Thanks John!

Quick to respond was able to repair the chip in my windshield within less than 30 minutes from time…read moreof arrival. I would definitely recommend Best Quality Windshield Repair to anyone looking for a great job for a reasonable price.