I had bought a 2023 Honda CR-V hybrid sport touring model at a certain cow town dealership. Have been servicing it there also. Lately though, I have been feeling less than satisfied.......just feeling that for the money I was spending, the results weren't quite up to expect ions. Today I took my vehicle to be serviced at Steve Hopkins in Fairfield. A COMPLETELY different experience. Luis Guzman our service technician, what a PRO! Just went for oil change and tire rotation I had been having trouble because the TMPS kept coming on. Cow Town said during cold weather, it's likely to happen, never mind I've taken it there for TWO oil changes and tire rotations in the past year. Today during the tire rotation I get a call from Luis, the service dept says they found a small nail in a tire that has been causing a slow leak! Fixed it no charge! No more TMPS light coming on! I made another appointment for my 2009 Honda accord. Oil change tire rotation and brake check and all around e,engine check because I am going to give my pride and joy 2009 to my Granddaughter who will be a new driver in May! Thank you Steve Hopkins Honda. Thank you Luis Guzman......see ya Tuesday when I drop off my baby! You can BUY a Honda in cow town if you so desire, but as far as service goes........you are CRAZY if you take it anywhere else other than Steve Hopkins Fairfield! read more

I came in to request my service records and was disappointed by the way I was treated. The service advisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service. read more

Gerardo Guzman was absolutely horrible to work with and very passive aggressive. I'm grateful I did not buy my vehicle from here.

Luis Guzman is outstanding! I came here because all my lights came on Luis was patient, professional, and went above and beyond and truly made a difference in my experience. You're awesome, and it's rare to find someone who is so dedicated to helping customers in such a positive and efficient way. Thank you for your support -- it really meant a lot to me! read more

Pros: was offered a pretty good price on the car I was looking for. Cons: they refused to sell me the car without including their tracking service, even though we were paying cash for the car. Stalking every customer is their dealership policy, they said. So if you want a dealership tracking your every move with no way to avoid it, this is the place for you! I passed and went elsewhere. read more

Crooks and liars!! I will never buy a Honda again. The service has been trash. They will lie straight to your face to get a penny out of you. I have an extended warranty and this service worker act liked there was no way to look it up and he was trying to charge me $300 for a diagnostic. Luckily I found the paper in my car and the $2100 job they were quoting me is covered under the warranty I told him I had and he was unwilling to do the research to prove I had it!!! Lied and said he couldn't call where I bought the vehicle from because of confidentiality, immediately after I showed him the paper, he calls the Honda dealer I bought it from... so why couldn't this be done ??? Even before trying to charge me 2,000$. Zero due diligence, just oh pay us now! AND apparently my warranty is up at 104,000 miles and when I bought the car in San Leandro they said the extended warranty was good until 120,000!!!! They're all crooks. read more

If you need a Car call, Dennis is the MAN. super helpful and willing to help you out. We absolutely recommend him.

Went to shop for a car on a hot day, the salesperson couldn't put in the energy to show me any of the cars on the lots. Gave them a second chance and it was just not as bad but bad. They have me on their call list now and even though I've asked to be taken off they keep calling. Would NOT want to do business with these folks. Limited selection, not knowledgeable about their own cars, etc. read more

Big shout out to Mr Jimmy Sanchez!!! This gentleman does his job amazingly! He has the greatest customer service skills and goes above and beyond his job to make sure his customers are taken care of!!! Never honestly felt like a queen for the day!!! Thank you so much when i arrived there I was overwhelmed and stressing about my vehicle, but thanks to you Jimmy, you made my day the process was amazing! I hope your bosses know you are an amazing employee!!! Best customer service ever! God bless you Maria read more

Shoutout to Jimmy Sanchez and the Honda team for the excellent service! Our family appreciates you for your help and advice.

I never have issues with service department. Overall have been bringing my car here since I bought it from here but today was horrible. I dropped off my car at 2pm got told it would be about 1-1h 30mins. I got a text about my multi point inspection around 2:45 and then never heard anything else. I called around 6:10 to see if they were done and maybe didn't reach out or forgot. They never informed me that my car would be staying over night. I work tomorrow at 5 am and thankfully I have my dad's car but If I didn't do they expect me to walk. At least inform people you're not gonna have their cars done that same day hours in advance not when you're already basically closed. Not happy with this experience at all. Mind you it was just an oil change nothing else needed to be done... read more

I had a great experience communicating with Jimmy Lee Sanchez! He really helped me plan around my work schedule so I could get my car serviced without any stress and I appreciated how clearly he communicated throughout the process. Him and his team even pointed out other issues with my car that I didn't know about and explained everything in a way I could understand. Their honesty and professionalism really stood out -- I definitely trust this place with my car and will be coming back. read more

I just leased a 2025 Honda Prologue from Steve Hopkins Honda, and I'm so glad I got to work with Brendan again. He helped me buy my Honda Civic five years ago, and I was thankful to see he's still here. Just like before, he made the process smooth, straightforward, and pressure-free. Brendan is knowledgeable, patient, and truly looks out for his customers. I'll come back to him every time I need a car, and I highly recommend asking for Brendan if you're shopping here! I literally call dealerships stealerships because of the way they take advantage of people but I can't stress this enough, working with him changed my mind! There are honest people out there especially at Steve Hopkins. read more

Steve Hopkins Honda - Car Dealers Near Me - Fairfield, California

An excellent and efficient service department. They completed the maintenance on my Civic with skill and honesty. The prices are reasonable (for a dealership), and you get peace of mind knowing the job was done right. read more

My experience was great. Are first I thought I would leave the lot carless, but Dennis gave me hope and made sure that I not only left with a car but, left with the one I wanted. I am grateful to him and the team that worked with him. Thank you Dennis. read more

Steve Hopkins Honda - This is my 2019 Honda CR-V and I am enjoying everything about it. Thanks Dennis at the Honda of Fairfield. - Car Dealers Near Me - Fairfield, California

Firat checked me in and was very nice and knowledgeable. After inspection and changing the oil a filter replacement was recommended. I didn't feel pressured into it which was nice. Unfortunately the entire service took over an hour and a half. And when the service was paid for they said they have a AAA discount but that they couldn't apply it at the desk and then charged me on the spot with no discount. So I'm not sure I would return for service. read more

Although I didn't end up buying a car. I want to commend Dennis and Noka for their professionalism. They were helpful, genuine, responsive and respectful throughout the whole process all the way to the end. Would recommend this dealership and Dennis and Noka to friends and family in the area looking for a Honda. Thank you Dennis and Noka for your time! read more

Ugh. I loved and would only buy Honda's but my last experience made me never want to return. My 2018 Honda Odyssey decided to randomly go into limp mode and the dashboard set off a firework display of lights. I had all my children and husband in the car and couldn't go faster than 20 miles per hour on highway 12. I called and spoke to Martin. He said that he would have his guys check out the vehicle and diagnose the issue. I was leaving for a road trip the next day and anxiously waited for an answer. I was called about an hour later and informed that there was a switch stuck in the wrong position and it would be an easy fix. I was excited that things would be fixed and continued packing. The next day I got a call that the necessary part came in defective from the manufacturer and it would take until Tuesday to get the part. Without the part, I couldn't drive! I had to go to Sacramento airport to get a rental vehicle that would fit my family and I was livid. We asked them to contact my mom to pick up the vehicle since we would be out of town for a week. By Tuesday, I didn't hear anything, so I called 2 times to see what was happening. Martin was off, so I spoke to Josh. He immediately apologized and informed me that while the repairs were being done, my vehicle was dropped off the lift and damaged!! It would take another 3 days to get the vehicle not only repaired, but sent to a body shop. I couldn't believe it. He sent me photos of the damage and I asked that they cover the cost of my rental and gas since I was inconvenienced due to their error. They agreed and this is why they get one star. When the car was sent to the repair shop (Alioto's), they removed the wrong side of the vehicle because of some other damage (it didn't come in damaged!!!!). This meant another 3 days of work. My car has now been out of my possession for 12 days. Alioto's offered to bring the car to me, but mentioned that a part was still missing. When I came to the dealership, it was a huge piece missing and I refused to accept the vehicle. They had also promised that the car would be detailed, but it was messier than ever and looked ransacked. I just wanted to be rid of the vehicle at this point. When I did pick up the car, the lights all started flashing again. I was done and sold the vehicle to CarMax on the spot. Martin and Sheila get the other star because of their professionalism and diligence. But I would never do business here again. Stay far away. read more

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We had made a deal on price and made an appointment to purchase the car. So as we are driving up and about an hour away prior to our appointment we get a text that they sold our car and don't have another one in stock in the same trim. So we ask for a deal on a higher model and they refuse to make any concessions for their screw up. Even a few hundred to a thousand off out of good faith would have sealed a new deal. But they refused and we had no choice but to walk. And then a couple days later we get an offer for the higher model at a lower price, but it's too late. We ended up with a brand new Toyota instead. And I liked our initial sales guy and the sales guy from Acura next door. It was actually the Acura guy that sent us the new deal. But it was too little too late. I just can't, in good faith, recommend a dealer that agrees on a price and sets an appointment for a car, and then sells it. Come to find out they actually sold the car the day before and I wasn't told it was sold until an hour prior to our appointment the next day. And judging from other reviews the service department isn't very good either. read more

Let me tell you...this was the best car buying experience I've ever had!! My husband and I came at opening and before going inside we looked at some vehicles and were met shortly in the parking lot by Dennis. He was down to earth, kind, and accommodating. He walked us through everything without being pushy and worked out the best deal he could for us. Filled our car up with gas and detailed it before we drove off the lot. In financing Danielle was sweet too and was able to give us a discount on the warranty because I'm a nurse. We had great conversation too, a plus. Easy work and straightforward. So grateful for their help I would purchase again at this location. God bless them!! read more

Coming from a 1 star experience at Vallejo Nissan I received the opposite treatment from Isaiah at Steve Hopkins in Fairfield CA. Isaiah was efficient, friendly, professional and attentive. I had no issues at Steve Hopkins. The environment was comfortable, clean and relatively quiet. The area is located in a clean and safe location of the city which was the opposite of Vallejo Nissan. I advised Isaiah that I greatly dislike car salesmen and the vehicle purchase/sale process, but this experience was easy and almost fun. He modestly stated that he hears that everyday. I highly recommend Isaiah as well as the KBB process at Steve Hopkins where I received MORE than the KBB offer. Thank you Isaiah read more

The service received and most of the employees are great. The telephone receptionist is horrible. She is rude and unpleasant to deal with for any reason. She is usually the first contact with your business. I would think your business would improve with a more helpful. pleasant voice answering the telephone. DO BETTER Steve Hopkins. read more

I bought my HRV at this dealership 2 years ago and have gotten great service there. However, I'm taking it in for a recall inspection tomorrow (which may take 4 hours) and was told that they do not have a free shuttle but can arrange Lyft for $10 each way. It should be FREE (within a certain mile radius), especially since I'm bringing it in for their recall issue but also because I've spent a ton of money there. Not a huge deal but disappointing. read more

This review is for the service department. The air conditioning on my 2010 honda crv quit working during summer heat wave. I was very impressed with how professional and caring service advisor Luis Guzman handled everything. Also very grateful to have ac working beautifully. read more

We recently purchased a used vehicle from this facility. Initially there were hiccups in the communication and paperwork, however in the end we were taken care of. My son saved up his money to buy his first vehicle. read more

Steve Hopkins Honda - Car Dealers Near Me - Fairfield, California

I remember being a customer of Steve Hopkins back in 1996 (Acura) then in 1999 I traded my Acura for a Honda. Fast forward to 2016- here I was purchasing another Honda. As far as I recall, I've always been a customer. And there's a reason why! Stellar service from sales and the service department. It's 2023 and I'm still taking my Honda in for oil changes and minor/major service. Any of the service advisors are professional and really nice. Shout out to Ed and Leon though for always taking care of me. Easy appt scheduling on their site- can be done on your phone too! Easy check in- stay in your vehicle when you pull up. There is a waiting area and complimentary coffee They text and email you regarding the status of your vehicle *new: once your car is done, you will receive an email or text with a link- you can view your documents and pay online. read more

I recently purchased a car from Hopkins Honda. It was honestly the best experience I've ever had buying a car. My sales person, Brendan Wood was absolutely the best. From purchasing the car to showing me everything about the car, he was there for me every step of the way! Everyone I came in contact with at Team Hopkins from leadership to the folks in the office were professional and understood the meaning of excellent customer service! Thank you all for the best car experience I've ever had. Sincerely, Steve Anderson read more

I purchased a 2025 Honda Civic Hatchback Hybrid Sport Touring on Saturday. I had a comp that Edwin & Dennis beat by a few hundred dollars. Ervin in finance was personable & profession also. I would recommend using them to anyone who has done their research and is looking for a no non-sense, hassel free transaction. read more

Luis Guzman was fantastic, great customer service as always. Came in for service and was able to take care of me. He also took the time to listen to my concerns about my vehicle. read more

I had such an exceptional experience, in purchasing my new Honda CRV hybrid. Both Edwin, and then Dennis, were very knowledgeable, helpful, caring, and patient with me, during the whole process.The financial officer made all of my signing papers, clear and easy, added with an enjoyable sense of humor. I forgot his name, but not his style.Thank you Hopkins Honda! read more

Called in to replace my 2017 honda accord headlight and Jimmy Sanchez took care of us!!He was able to get us in that same day that i called and well we were more than happy with his service!! read more

I had a stress-free experience in purchasing my Honda CRV at Steve Hopkins Honda in Fairfield. Dennis was very patient in answering all my questions in a timely manner. He made sure that the vehicle was going to be available, since I was driving in from another county. Raj was very helpful in explaining all the needed paperwork, and was just as patient and caring as Dennis when it came to the payment process. Every associate on the lot greeted me with a smile, making the experience a breeze. I love my new CRV! Thank you!!! read more

I must say that my experience today is worth writing about. Early this morning I dropped a car off for a safety recall appointment. On top of doing the recall they also changed the oil and serviced the rear brakes. Leon (service writer) and I have been working on a plan of attack for about two weeks. He was really professional and highly knowledgeable. I really appreciate that. Honesty goes a long way with me, and I found that here. Although this dealership is a distance from my house it was well worth it. I want to thank Leon and their mechanic for the awesome job they did. read more

I had my engine oil and transmission oil changed yesterday 5/5/25 and it was only an hour wait. They sent me a link of the MULTI POINT INSPECTION and I noticed that in 1 of the reports is says ENGINE AIR FILTER is SATISFACTORY. After arriving at home, I've checked my engine, and I noticed that even a single handprint was not visible in my engine air filter cover. It only means they didn't really inspect or check it. I ended up changing it by myself. Now, I was wondering if STEVE HOPSKINS HONDA service crews really do the "MULTI POINT INSPECTION" for real as stated in the report. I'm a valued customer and I'm thinking if I should go back there for any services. Did the Honda service crews really changed my oil services???? read more

My personal experiences here have been great so far. I used to get my car serviced at another location and switched to Steve Hopkins a few years back and don't regret it. The staff is friendly so I feel comfortable every time. They are upfront about services and don't try to pressure you into doing more, which is important to me. They've been realistic about the costs and offered their honest advice. Their online scheduling system is easy to use, service always goes smoothly, and I like that I receive updates about my car via text. I def recommend if you're looking to service your Honda read more

Honda Fairfield really cares for their customers. My experience was good, although I did not leave with a car, I felt appreciated and helped. Edgar was a great associate, and went above and beyond to make sure he could work something out. The only reason why I wont give it 5 stars is because as we were leaving they were pressuring us to stay, and even GUARANTEED for us to leave with a car if we stayed. We didnt leave with anything after two days. That still although doesnt mean I had a bad experience, thanks Edgar for your time and patience, and caring for your customers. read more

Leon the service advisor was the BEST! He solved a problem on my CR-V that Avery Greene in Vallejo claimed was "something else." SMH! They were going to charge me $600 for something that had nothing to do with my problem! Thank God I went to Fairfield to get a second opinion! I will be coming to Steve Hopkins from now on, and I will be letting everyone know how awesome they were to me! Thanks Leon! read more

SHH has provided good service for us over the last 8 years since we moved here. We came from a small town where we were used to very personal service and accountability. Despite their size, we've always been treated with personal attentiveness and professionalism. Martin, in the service department, is especially reliable for great service and communication. One drawback is that the check-in process for service can take a LONG time - yes, even if you have an appointment. Plan on at least 20 minutes. read more

Service is excellent. We get our car serviced there at all times . Never had to wait in line ... very up to date with our information. Quality service with good workmanship... repairs completed on times No complains read more

Dylan of Steve Hopkins Honda was the first one to respond to my ad about selling my truck via Kelly Blue Book. His offer (despite shopping for the next 2.5 weeks) ended up being the best. I appreciated the discussion and professional negotiation. It was clear, reasonable and felt comfortable through the process. I have compared their offer to Carmax and couple of other dealership, and again, I ended up with them after all. Highly recommend. read more