My family member never wanted to be in a nursing facility. We were not able to provide the around…read morethe clock care she needed at home and decided to give Pine Healthcare a chance after our first tour. Mandy and staff were welcoming and cheerful every time we visited, which was everyday for almost 3 years. The facility was always clean and fresh. My family member participated in all their daily activities with Brenda and Wendy. She was reluctant and shy at first but they became people she looked forward to seeing everyday. They became her family. They watched movies, painted nails, did crafts, exercised, played games, and cooked together. Her bedsheets were changed daily and her room was cleaned and disinfected daily as well. The cleaning staff is amazing. They were always happy to do their job. Nurses and health staff came in to see her frequently...oftentimes just to say hello and check-in. The nurses communicated with our family on a regular basis. They would check in to see us when we visited and always reminded us to feel free to reach out for anything we needed. We also got phone calls to inform us of any changes that were to come up. The staff at Pine Grove Healthcare changed my entire family's view on nursing facilities. They made our family member feel at home. Thank you Pine. We are forever grateful.

Pine is a small, clean facility that treats their patients with a personal delicate touch. It…read moredoesn't have the disconnected, worn down feel that many nursing facilities have. It feels more like a community then it does a long/short term care facility. We were consistently able to get updates from the staff as they were easily accessible & there was always open communication. They always included us in the plan of care. My aunt & majority of the family was fearful and reluctant to have her in a nursing facility initially. Pine became her home until she passed. Both she and we appreciate the kindness, nurturing embrace, and patience of the staff that accommodated her personality. She stopped asking to come home after she adjusted because they took such wonderful care of her. She was terrified of losing her bed ! Mandy was our lifeline throughout this roller coaster battling with health issues and always made sure my aunt was taken care of. We were reassured knowing she was under the care of staff at Pine & are forever grateful. They really changed my aunt's life & gave us peace as a family. Thank you Mandy- we could not have given my aunt the best years of her life at the end of her life nor allowed her to lay to rest in a dignified way had it not been for you. Pine was my aunt's home & the place that held our last memories of her.

This place almost killed my love one. There are no doctors on staff. The nurses gaslight you and…read moretell you that everything is fine when your loved one is clearly dying and needs hospitalization, needs to see a doctor. They will not call 911 because every time a facility calls 911, it is documented on their record. Please, I beg you, do not leave your loved one at Broadway. The only reason why my loved one survived, arriving to the hospital finally after a month at Broadway in CRITICAL condition, is because I went around the facility demanding, making a fuss, calling for help. DO NOT SEND YOUR LOVED ONES HERE.

My aunt had a total hip replacement surgery after an unfortunate accident at her work. There was…read morenobody to take care of her at home so I recommended this skilled nursing facility to her since I've had experience with them before. The staff here were amazing and the place is very clean. My aunt was able to complete her physical therapy during her stay here and made a full recovery. I recommend this place to anybody who has a loved one that needs to be in a skilled nursing facility.

The service is excellent Everybody is very friendly…read more Nice and clean the whole place I am very satisfied I will recommend others people for this convalescence when they are needed.

Very nice SNF, they has 24 hours nursing, PT, OT, ST, I got very good care here. the staffs nice…read moreand professional.

Our family is very grateful for the care our grandmother received during her time at the facility…read more From the beginning, the staff made us feel comfortable and supported, especially during what was a very difficult time for our family. One of the things that meant the most to us was how they helped us transition to hospice. They made the paperwork and process as easy as possible for our family and guided us through everything with compassion and understanding. The staff went above and beyond with her personal care. They would often keep her by their side at the nursing station so she wouldn't be alone and could have company throughout the day. That small gesture meant so much to our family and showed us that they genuinely cared about her as a person, not just as a patient. Their physical therapy department was also excellent. The therapy team worked closely and stayed in line with the other departments, which made her overall care feel coordinated and consistent. We truly appreciate everyone who cared for our grandmother and supported our family during such an important and difficult chapter. Thank you for treating her with dignity, compassion, and kindness. We will always be grateful for the care she received.

My grandmother came here for short term rehabilitation and the experience with the staff was…read moreamazing. We were nervous at first but the staff went above and beyond. My grandmother had multiple falls at home and left walking in a walker. The staff was always calling us to communicate and provided all the information. The parking is a little tight but the staff help. Thank you for taking great care of my grandmother.

I want to thank the team of Royal Vista! They took great care of my grand father and help him to…read morerehab quickly to go back home! Love the location and the environment! It's surrounded by so many nice restaurants which's a big plus since we can all eat well while visiting grandpa!

Very disappointing experience with Royal Vista Care. Based on my personal experience, patient care…read morewas far below expectations. Bathing was not consistently provided as promised--sometimes patients were only wiped down. At night, when diaper changes or medication were needed, staff sometimes took over 2 hours to respond. Wound care was also inconsistent, and supplies were not always replaced in time. What upset us most was being told that insurance reimbursement could be applied for, but the actual situation turned out very differently, which felt misleading and disappointing. I would strongly recommend families carefully monitor the care being provided before making a decision. Another very upsetting experience was that some of my clothes, including both new and older items, went missing during my stay. I reported it, but there was no apology, compensation, or proper follow-up. Even after I left, I never received any response regarding the issue. The lack of accountability and communication was extremely disappointing.

As a physician I have dealt with many skilled nursing facilities. Monterey Park Convalescent…read moreHospital, in my opinion, is one of the best SNF's I have ever encountered. The care, compassion, and professionalism of all the staff including Nurses, PT, OT, Activities director, CNA's etc. is unparalleled. The staff goes above and beyond their job titles to give each patient tender loving care. If I could give them more than 5 stars I would. Dr. Saundra A Mills MD, FACEP

I would not recommend this convalescent hospital to families caring for loved ones with dementia or…read moreAlzheimer's disease. My father stayed at this facility for approximately one month, and during that time it became clear that the staff lacked sufficient training and experience in managing patients with dementia-related behaviors, particularly sundown syndrome. On one occasion, I received a phone call at 1:00 a.m. asking me to come to the facility because my father was awake, talking, and bothering the nursing staff. About two weeks later, I received another call at 5:00 a.m. with the same request. During that call, I was told that if I did not come in, they would transfer my father to another facility. As a family member, I understand that caring for dementia patients can be challenging, but these behaviors are common symptoms of the disease and should be expected in a facility that accepts patients with dementia and Alzheimer's. It was concerning to feel pressured to come in during the middle of the night because the staff could not adequately manage his condition. My disappointment continued after my father's discharge. The discharge coordinator, Ms. Wang, informed us that she would submit the paperwork to begin the IHSS (In-Home Supportive Services) application process on our behalf and told us we should receive documentation within one to one-and-a-half weeks. After 1.5 weeks passed without receiving anything, I contacted her and was told she would look into it. When another 1.5 weeks went by with no update, I personally visited the IHSS office to check on the status of my father's application. To my shock, I was informed that no application had ever been started. As a result, we lost three valuable weeks waiting for a process that had never been initiated. Had we been told the truth from the beginning, I could have submitted the application myself and avoided the delay. Families caring for elderly loved ones already have enough stress without being given inaccurate information that affects important support services. Overall, my experience was extremely disappointing. The facility demonstrated a lack of preparedness for dementia patients and failed to follow through on important discharge-related responsibilities. I hope management takes steps to improve staff training and communication so that other families do not experience similar issues.

I come to this facility every day to visit my family member. CNAs, LVNs, RNs have been rude, they…read morehave rolled their eyes when we ask to change our family member. There are only a few staff that are considerate and care. Staff Constantly ignore us and don't listen to orders. There has been more than one occasion that we have arrived and My family member has not been changed. There is no accountability, the morning shift blames the night shift, or the weekend shift. The staff and facility do not provide good care to people recovering there. If your going to work here have a heart and do your job. Provide more education to your staff or hire staff that knows what they are doing

My mom current patient at Heritage Manor Nursing Home for seven weeks. She recommend this health…read morecare, because of the Wound Care Nurse Jennifer who is dedicated by working full-time Monday to Friday helping my mom. Not only dedicated, but also volunteer her free time to check-up on my old wounds and continue caring for it as needed. We're very happy to have Jennifer taking care my mom.

From the moment my loved one arrived the staff from CNA's ,nurses to people in charge to social…read moreworkers were very loving and caring. They made us feel at home. I felt my loved one was treated as a family member not as a patient and they cared deeply about the people they are caring for I cannot say enough nice things about this place.

This is an amazing facility. I was there for rehab of a hip replacement and fall after surgery. The…read more OT's and PT's did an amazing job in getting me up and running after my injury. The nursing staff and caregivers held the high degree of efficiency and care. The administration staff did a great job coordinating my rehabilitation. I would highly recommend this facility. I would certainly give it five stars plus.

Skilled Nursing Facility. The PT was amazing! The nursing staff was very helpful especially Kathy!…read moreWhen I needed some equipment for my patient she directed me right to it !

I have tried three times getting my father into this facility, the fourth time, I succeeded. That…read morewas the best decision that I have ever made. My father has Parkinson disease, and he is over 90 years old. It is very tough to care him even if I had nothing else to do but to take care of him. The care team is fantastic, they are very caring, very supportive, and communicative. I cannot think of other solutions for my dad that would be better. Thank you Alhambra Healthcare Team! You all rock!!!

Clean, care quality is great. Physical therapy room is spacious and has other equipment. Office…read moreexperience is great and someone gets back to at a reasonable time.

My Uncle's moved into Villa Gardens during the pandemic. We didn't know what to expect, but Villa…read moreGardens goes above and beyond all your expectations of genuine care. Everything you can possibly need whether it's independent living, assisted living and beyond, Villa Gardens is there for you. From the minute you walk through the front door, you're greeted by wonderful staff who welcome you wholeheartedly! The Wellness Center takes care of all of your medical needs, and is there for you in an emergency, providing excellent; professional nursing staff. There are movies & other entertainment onsite, outings to the opera & other cultural events and special holiday events, where they go all out, with delicious food and various performances. The dining room is large & lively. It's easy to make new friends at Villa Gardens. There's a garden room if you would like to have private parties, and the staff takes care of everything! They have a full menu and the food is always fresh and delicious. There's even a bistro where you can order snacks, coffee, smoothies, sandwiches, salads & more. Living in Villa Gardens, you will truly feel like you are at home.