Exceptional!!! Funny, sweet eye Dr. He makes u feel so at ease... I get very nervous around people…read moreI Dont know, but dr. French made it a very comfortable visit. If you need an eye exam for you or your kids he's the person to see... Pardon the pun.

Glad I don't work there. Very unhealthy, unkind environment. The people that worked there seemed…read moreso stressed when I was there.

I've gone here for a couple years now and they are amazing every time I go! The front desk staff…read moreare so polite and kind, all the assistants and staff work together to provide such a great experience.

Messed my prescription 6 separate times and won't refund the authorization hold on my insurance due…read moreto them having to go into their own pocket to pay. makes sense however if they got it right the first or second time we wouldn't be here. super disappointing and heard great things. 6 times is ridiculous.

Doctor Cole and his ebtire staff are very kind and professional…read more The office is huge and it was very pleasant to have my appointment that was great. TY all Chuck & Euvee the dog

Friendly staff. Great patience and care from the doctors and staff. It was quick and timely.read more

I really like Dr Gellner I find her skilled, relational and…read moreeffective in her overall eye exam and evaulations. She helps me understand what is going on with my eyes.And I appreciate that a lot.

Dr. Gellner is an awesome optometrist! Being new to the area, I was looking for a new optometrist,…read moreand I was able to get a new patient appointment about one month out. Not bad at all. I really liked Dr. Gellner as she spent plenty of time with me to cover everything very thoroughly, especially as I had just had cataract surgery and needed a follow-up exam for my eye and new glasses as well. I got a new pair of frames & lenses and the staff was very friendly & helpful with picking out my new glasses, calling me right when they arrived, etc. Highly recommended!

I very much appreciated the excellent and thorough exam and education the Dr. does. I would offer…read moretwo small changes to ensure better patient experience. There is NO sign or any direction when you walk in WHERE the front desk is, just a very tall counter area, and a narrow divider wall, where a desk is. So check-in could be in two places. A sign would help. I asked the girl who does NOT greet me at all "Is this the check in area?" NO answer...just asks for my name. Period. Then hands me the forms and says "fill these out" I have to find a pen on my own, and she sits back at her desk..no other communication, and there was no other customer needing attention or a phone ringing. I just waited out in the lobby and did not return the clipboard...she did come and get it and apologized, not sure why. Greeting ANY patient, new or not, and giving YOUR own name prevents awkwardness of the patient having to say "Hey You" to her...which I had to do. The Dr. does not give his name either, no lab coat or name tag. He COULD have been a tech or some pre-exam staffer who checks your glasses, etc. as is typical in MD offices. So in both cases friendly Introductions are better. Humboldt is too casual in just about any social or business interaction, mostly because staff are never trained in etiquette. Wearing an MD's white coat is not necessary, but clearly saying a 'difficult' name helps the patient not be stuck just saying "Doctor".

I had an appointment at 10:30 and wasn't seen until 11:40. I understand that he had multiple…read moreclients with emergencies but to have people wait for over an hour is crazy and the front desk staff was not updating anyone. I should've been told as soon as I got there that he was an hour behind but I was told it would be a "little bit of a wait" The doctor was amazing and so nice. After the appointment I had asked for my glasses to be tightened and she came out and told me that she broke my glasses and didn't have the color in stock. She could loan me a pair or tape up mine for 2 weeks while she ordered another. I settled for a different color. She said sorry but had a very rude tone. Love the doctor but wouldn't recommend this place. It's really unfortunate for Medi-Cal patients in the area.

What is with the weird, rude guy working in the front? I've never had problems with employees here,…read morebut wow. I came in for an exam and new glasses and he proceeded to tell me in a very condescending voice that I would have to pay for my glasses because my insurance wouldn't pay again until next year. He spoke loudly, and it was slightly embarassing. Thank you for telling me how my insurance works buddy, but I got it handled. Thanks. They were also running late today. My appointment was at 1, it's now 1:20 and I'm still waiting. I hear this guy making reminder phone calls to people for appointments, couldn't they have called me to let me know they were running late? People do have lives..... Well, it has now been another 10 minutes. I'm alone in the lobby and no one has even checked in with me to tell me how much longer it's going to be. Ain't nobody got time for that! Time to walk out.

Hi we were traveling through town and not a client of McKinleyville Optometric…read moreMy husband needed his driving glasses repaired and they were prompt professional fixed his glasses on the spot and did it for free as they repair for free This even though we aren't clients We are very thankful as these are his only glasses Highly recommend their services