Called 626-227-2727 to make appointment. One lady finally picked up the phone after waited almost 5…read moreminutes. Customer service is very bad and needs to be improved. She just hung up the phone. I did not finish conversation. I will avoid this facility. I thought whoever does the customer service job should be more patient.

They are located in the basement. It can be hard to reach a person through phone call. They make…read moreappointments for MRI scans. It sucks because they will make you come on different days for each individual MRI. For example, a brain mri on Monday, a back mri on a random Thursday, a body mri the following week on random Friday. Other places you can get all the MRI completed in one day. Very time consuming and just beware of their scheduling. The people working there are nice so it is not too bad. Update: They say that they will send over your results to the doctor within 3-4 days but when I visited the doctor there was nothing sent to them!! Doctor's office had to call to contact them.

Got here at 240pm it is 4pm and still have not been called yet. They say the dr did not write the…read morereferral correctly but I was never notified at all until I questioned the wait time. I called the Dr's office to confirm that they faxed it over correctly and sure enough they said they did but the office claims they did not get it. So if I had not asked about why we are still waiting, we would be waiting even longer. To top it off after they finally got the referral with the wording they want, they did not time stamp it 20 min after causing further delay. My poor 81 yr old mom waiting for more than 1.5hrs is really unacceptable

Initially gave them 5 stars due to how easy it was to set up an appointment and got it done ASAP…read more The reason for the 1 star update is because they messed up the MRI report that was sent to the doctor, which resulted in my case being delayed.

Terrible Billing Practices & Unprofessional Behavior -- BEWARE!…read more I had an extremely disappointing experience with Women's Imaging Center and Dr. Morris-Chong's office. We were charged $250 up front for a screening that our insurance, Blue Shield, confirmed was covered 100%. Blue Shield was shocked that this facility charged us the way they did. While billing mistakes can happen, the real problem was how the office handled (or rather, mishandled) the situation. Even after we sent them the official Explanation of Benefits clearly showing full coverage with no copay, they continued to deny the facts, gaslight us, and insist that our insurance required payment. We had to get Blue Shield directly involved, and they confirmed not only that the visit should have cost $0, but that they had already paid the center -- meaning the office attempted to double-dip from both us and the insurance. To make matters worse, trying to get a refund was a nightmare. Front desk staff like Barbara C. dodged calls and gave the runaround, claiming she didn't handle billing and would "talk to the doctor " and that "the person that does billing hasn't been in the office at all". Really? How is that possible? After a few calls someone did eventually email us but that person did not seem knowledgeable with billing practices. After weeks of back-and-forth emails (where we were nothing but professional and polite), they agreed to refund only $160 (they confirmed they were mailing it out July 7th) -- not the full $250. Weeks passed with no check, and when it finally arrived at the end of July, it was for only $90. After that? Total silence. They completely ghosted us. Blue Shield has contacted me to encourage me to file a grievance against this practice as they feel cheated as well since they already paid them long ago and are shocked by the mishandling of their billing with our case. We have full documentation -- emails, call logs, and letters from Blue Shield confirming our position -- and are happy to share them with anyone considering this practice. This isn't about the money; it's about the principle. No patient should be treated like this, especially when already dealing with the stress of a suspicious medical finding. Absolutely unacceptable and unethical behavior from a healthcare provider. Avoid this place at all costs.

My fiancée had a consultation with Dr. Morris on October 8, 2024. We wanted to obtain a second…read moreopinion as my fiancée had a suspicious finding. Dr. Morris was amazing! She had the best bedside manner and explained everything to us to the point where we hardly had any questions. Whatever questions we did have were answered thoroughly. After the appointment, our nerves were calmed as we knew what to expect and were no longer in the dark about what the next steps were. I worked in the medical field for 12 years. I have never encountered a doctor like Dr. Morris. She is what every doctor should strive to be. Absolutely the best experience! I can't forget her office manager, Barbara! She is absolutely amazing--very professional and caring. Made the whole process simple and streamlined.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

DO NOT recommend!!! The receptionist and front staff…read moremembers do not have any skills to speak to patients. Office management: The front staff/receptionist needs major training on how to treat and speak to patients. They do not have any compassion, courtesy or respect for their elderly patients. They are dismissive and condescending. Staff: I'm sure you would not be too happy if your parents were treated the way you treat the patients that come into this facility. I do not recommend this place. Advocate for your parents. Be very selective, there are choices out there, be diligent and do your homework. Don't settle for this kind of service. Our parents deserve better. Being disrespected and spoken poorly by this front desk staff is never an option. I DO NOT recommend!

Dr Sun is amazing. I had to get a breast biopsy and she and her staff are caring and helpful.read more

Zero star. Unacceptable behavior.... Front desk/ check in…read morestaff is rude, particularly ones that speak Vietnamese and Cantonese. Management needs to train their staff on professional communication and clear understanding on what documents are needed from patients.

The Chinese lady who did mammogram for me is unprofessional and unfriendly. I guess she does not…read morelike her job. Her face looks like I owe her a lot of money. She put me stand there half naked with the machine, then she returned to her work table. I was waiting for her, hearing the sounds of water bottle pouring. Drink water? I was wondering why she could not do this afterwards? she didn't know her patient was standing there suffering the uncomfortable machine? I definitely won't go back to this facility to let this cold and careless lady work on me again.

Shout out to Mindy and Stephanie at the Monterey park location. Mindy did a great job, just follow…read moreher lead she knows what she's doing. Stephanie the ultrasound tech is so funny I enjoy seeing her whenever I come for my 6 month check up.

I have visited the Sono Center for many years (annually) because I want to have the best chance of…read moreearly detection if something is brewing. Between an annual a mammogram and the Sono imaging, I feel as confident as I can. The imagining is done efficiently and takes only about 25 minutes. The staff is welcoming and will explain things along the way. The process itself involves the patient on their back and an ultrasound unit guided manually by the technician over a comprehensive area of the chest (including armpits and down to the upper ribcage). The cost has risen over the years but they often offer a discount which I try to take advantage of. Unfortunately they don't work with insurance, but if you have an HSA account you can use those funds to cover the cost.

I came here a few years ago for a breast ultrasound and had a wonderful experience…read more Since then, I went to The Huntington Hospital in Pasadena (Eleonor and Randall Breast Center) and was anxious about the mammogram results they gave me. They requested an ultrasound in addition to my mammogram. They made it sooo difficult for me to even book an ultrasound with them as I needed an approval from my OB (who is M.I.A). It's like: Why?! They're the ones asking me for an ultrasound and they have the ability to take said ultrasound- why do I need to get approval (aka another written referral) from my OB?! Insane! I'm not sure that Huntington even reads the patient's medical history as I had stated that I'd had a breast reduction (which creates scar tissue). I decided to come here for a second opinion. They were able to get my records from The Eleonor Breast Center. It was so much easier and smoother to book an appointment here. The radiologist that sent me the report here at Sono Center obviously took my medical history into consideration. They suggested a follow up ultrasound in a few months, which I appreciate. Their prices definitely went up but you get what you pay for in convenience, friendliness and just the fact that it's really hassle-free. They have a large validated parking lot and they're located on the first floor of the building. The place is very clean and cozy. I got my results the next day - which I appreciate very much as I was really stressed out over my results!

This place is a slum. It's dirty and is unsanitary…read more I had an appointment and wasn't informed that I needed to drink 48 ounces of fluid prior to arrival. Wasted my time, gas, and energy going to this cest pool. Avoid this place at all costs. Find another facility.

Ct scan. They are very rude. They treated me like a F student in the military school. Screaming…read moreand scolding me for payment!!!

Went today. The scheduling process and referrals were a breeze. I had challenges with this at…read moreanother imaging center. The desk attendants were wonderful. The wait time was almost nonexistent and they were play golden girls on the tv. So much better than scary medical videos! The space was clean and modern. They were able to get 2 separate orders into one appointment, with one room and one really really good/kind tech. I had 2 separate comprehensive scans done and was on my way home within the hour. Bravo HH Imaging. Your extra effort was not lost on me.

Had a great experience taking my son for X Ray here. We were referred by our pediatrician to take a…read moreX Ray. I was able to get an appointment the next day. There are tablets for sign in when you enter the office. Once we checked in, the front desk staff took a copy of our insurance card and told us to wait by the X Ray waiting area. It was less than 5 minute wait. My son went in by himself with the technician and came out in about 3 minutes. The technician was friendly and knowledgeable. Only thing is there's valet parking only at the building and this office does not validate parking. I've been to this building before and was able to find street parking.

The office staff was efficient. Technician was on time, friendly and helpful. Office waiting area…read morehas a lot of seating. There's lots of parking in the rear.

Terrible experience and poor service…read more I went to my orthopedic doctor appointment today and brought the MRI CD from this DMG location with me. My orthopedic doctor told me the CD was empty and that there was no report on the disc at all. He suggested that I go back to DMG to either ask for a refund of the $15 fee or at least get a printed copy of the report. I arrived at DMG around 2 PM. Unfortunately, the staff members were not very helpful or friendly. They simply told me to sit and wait while they checked the issue. I had another appointment at 3:30 PM, so after waiting for about 30 minutes with no update, I had to go back and ask what was going on because I didn't want to miss my next appointment. They told me they were making a new CD and that I needed to give them time. I explained again that I had another appointment at 3:30 PM, but they just kept telling me to wait. Eventually, they gave me a new CD, but honestly, I didn't want to risk another problem. So I asked if I could also get a printed copy of the MRI report in case the CD still didn't work. The staff member initially told me they don't provide paper copies. I was confused because clearly they are able to send the report to my family doctor, so why can't I, as the patient, get a copy of my own report? After going to the back office, they finally gave me both a new CD and a printed copy of the report. But honestly, why is asking for my own MRI report treated like I did something wrong? I was sitting there waiting for over an hour for the CD after the MRI screening in March 2026, and ended up they gave me an empty CD? Does it make any sense?