The office staff was efficient. Technician was on time, friendly and helpful. Office waiting area…read morehas a lot of seating. There's lots of parking in the rear.

Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

It was easy to make an appointment and the office was clean. Staff was nice. Parking available on…read morethe street.

Got same day appt. Was in and out in 25 minutes. Walked out with images on CD. Went straight to…read moreShriners. The sports medicine Doctor was happy that I already had the images. $250 cash totally worth it.

Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

Never go back here again for CT, MRI or any medical diagnosis for myself or anyone in my family…read more They care about the money more than the services that they provide. At first they asked me to pay $300 dollars in advance for my spouse CT scan though I have coverage by Blue Cross Blue Shield insurance. I had a CT scan at Calvin Yang Medical Group month ago. They don't ask me to pay anything in advance. I'm waiting for a refund between the final charge and the money I paid in advance. However their billing department told me to wait for 2 months for refund. What's wrong? What's going on...? Why take so long to refund the patient' money?

I've been to this medical imaging center twice now, and both times I've had a great experience. The…read morestaff is professional, courteous, and made me feel well taken care of from start to finish. One thing to note--it's a walk-in facility, so wait times can vary depending on how busy it is. That said, both of my visits were handled efficiently, and the team kept everything moving smoothly. The equipment is very clean and clearly well-maintained, which adds a lot of peace of mind when you're getting imaging done. Overall, a very positive experience and I wouldn't hesitate to return if needed.

Terrible scheduling experience and terrible customer service. Person on the phone couldn't have…read morecared less. Would not recommend.

This place is a slum. It's dirty and is unsanitary…read more I had an appointment and wasn't informed that I needed to drink 48 ounces of fluid prior to arrival. Wasted my time, gas, and energy going to this cest pool. Avoid this place at all costs. Find another facility.

Ct scan. They are very rude. They treated me like a F student in the military school. Screaming…read moreand scolding me for payment!!!

I like this location better than their Alhambra locations. I could have both the mammogram and…read moreultrasound at this location, instead of having a mammogram at one location in Alhambra and then having to walk across the street to another location for the ultrasound in Alhambra. Also, the Monterey Park location has better seating accommodations in comparison to the Alhambra location. Monterey Park has two floors, and it has more seats available on both floors in comparison to their Alhambra locations. The first person I spoke to did not speak much. In fact, she just looked at me, as I was politely waiting for her to finish whatever she was doing. Since she didn't say anything to me, I just showed her my authorization letter. Fortunately, there was someone else who walked up and asked me for additional items. I was asked to arrive 20 minutes before my appointment. I was seen by the technician or technologist 5 minutes after the time of my appointment for my mammogram. I was then seen for my ultrasound within 15 minutes. I obviously didn't have the same experience as the others. I was seen within a timely manner.

Called to make an appointment because our doctor referred us to come here. This place earned their…read morelow rating for sure. Just the appointment making process is already pain in the rear. Appointment lady has a nasty attitude like she's queen.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

DO NOT recommend!!! The receptionist and front staff…read moremembers do not have any skills to speak to patients. Office management: The front staff/receptionist needs major training on how to treat and speak to patients. They do not have any compassion, courtesy or respect for their elderly patients. They are dismissive and condescending. Staff: I'm sure you would not be too happy if your parents were treated the way you treat the patients that come into this facility. I do not recommend this place. Advocate for your parents. Be very selective, there are choices out there, be diligent and do your homework. Don't settle for this kind of service. Our parents deserve better. Being disrespected and spoken poorly by this front desk staff is never an option. I DO NOT recommend!

Sometime April 24 I went to this facility around 3;45 pm. The front desk staff was very tactless…read moresaying they cant do the test anymore coz they are closed. She must tell in a nice way to pacify me. Gas is very expensive nowadays. I have reported this matter already but I havent received any response to my complaint. I did not get the name of the lady at the front desk. I have been to other DMG facilities but all were nice except that person. I donrt want her to lose her job but she must be reprimanded for her behavior. Thank you! The one who did the xray to my husband last April 27 was very nice.

First Time at this location. Check in was great the girl at the front desk was nice. She took me to…read morethe back waiting room and maybe waited 10 minutes. And the tech was great. Waiting room was clean. The other location San Gabriel and Monterey park is crowded, messy, long wait time. Not friendly at check in time.

Today went to get a screening today and came across the most amazing staff. Unfortunately I didn't…read moreget the two ladies in the front office when you walk in to this MRI department, but i did get Jacob's name. Jacob was the tech that did the imaging and he was very kind and helpful. He had a great disposition! Keep up the great work! I felt a strong sense of relief and I felt comfortable and cared for! KM

Office experience-NOT GOOD, FAIL! I was late for a 2:30pm…read moreappointment & had to be there at 2:10 or 2:15. It was supposed to be a 25 minute drive but it took me almost an hour due to traffic & road construction. It also took another 10 minutes or so before I got called to the front desk, the line was too slow. THEIR FRONT DESK SYSTEM NEEDS TO IMPROVE. I was already stressed out because I fasted, was very thirsty, was in pain & was late. I don't think a patient who needs to have an important ultrasound done would purposely be late for this appt. The front desk person who helped me, right away "SCOLDED" me for being late. I was already on edge to begin with. As I was explaining why I was late even if I DID GIVE myself plenty of time, 1 hour, to get there at 2:10pm she took on this condescending manner towards me & continued to lecture me as if I were a child. She said "that's why you have to give yourself a plenty of time for the appointment." DUH!!! I live 15 miles away, gave myself an hour or so to get there. In short, appointment was cancelled. Unfortunately, sometimes s**t happens! I prepared for it, I fasted, didn't have any water & certainly did not foretell that there would be road construction & traffic. Maybe next time I will give myself 2 hours to get there. Also, I worked as a front desk receptionist too & in customer service before & the attitude she had was/is absolutely not acceptable. I was not able to get her name because I was very upset. She was the young asian girl/lady with long black hair. She needs to be very careful & considerate to patients. She has no idea what the patients are going through. I am not asking for extra understanding, patience & consideration. I am asking for respect. I am always understanding & patient with front desk people like her because I know the nature of their job. I have never complained nor was I ever rude to any medical front desk receptionist ever! This lady or this girl had attitude & was condescending to me. I called her out & she said she wasn't condescending, just explaining. Yeah right! I just wanted to get out of there right away so I was not able to get her name. If she does not understand the nature of her job, the nature of the industry she's in, what it takes to deal with PATIENTS, perhaps she needs to undergo more training or get another job. She is dealing with people that may have a lot of pain AND or serious medical conditions, the last thing we need is to be scolded. I am not going back there and deal with rudeness. 1 star because their front desk system is/was INEFFECTIVE and since I was not able to interact with anyone else but her & IT WAS NOT GOOD.

They operate out of the San Gabriel Medical Center so any lagging on how long it takes wait (even…read morethough you already have an appointment), I feel largely depends on that part of the office itself. There was only 1 lady working the lobby with the waiting room. The actual MRI is located outside in a trailer at the side of the medical center closest to the ER parking lot. The MRI tech and the student interning there were helpful, answered questions, and explained every part of the process. There's a curtain to change if you need to. It took around 20 minutes for the procedure. Have never had an MRI until now and it felt like I was in a tube subjecting me to alien sounds and error pop ups on a PC, but overall fine. They give you a CD disc with your scans on it as well as send it to the medical professional that referred you to their services. Not a bad experience overall.

Luisa was super helpful! Highly recommend, great customer service! She was super communicative and…read morealoud for a great experience!