Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

Never go back here again for CT, MRI or any medical diagnosis for myself or anyone in my family…read more They care about the money more than the services that they provide. At first they asked me to pay $300 dollars in advance for my spouse CT scan though I have coverage by Blue Cross Blue Shield insurance. I had a CT scan at Calvin Yang Medical Group month ago. They don't ask me to pay anything in advance. I'm waiting for a refund between the final charge and the money I paid in advance. However their billing department told me to wait for 2 months for refund. What's wrong? What's going on...? Why take so long to refund the patient' money?

Well, I now want to reverse my complaint against Insight Imaging Garfield...the Admin Jennifer…read morereach out to me offering me an apology and another appointment. I came to my appointment today and I have to say that the entire experience was great! Front desk treated me with respect, then the MRI tech Leo, walked me through the process, Yolanda came into the room to assist me and made me comfortable. When everything was done Yolanda explain the process of forwarding my results to my doctor and the time frame this would take. I need to say that everyone was professional, kind and extremely compassionate. The anxiety that comes with this type of medical exams was gone because of this team. Thank you!!!

A very unfortunate experience with booking a CT scan…read more I am willing to self- pay for a CT scan but the reception lady insisted that I need to submit insurance info and, if declined by insurance, then I can self- pay. This went around for about 10 minutes. I then asked if there is a way I can speak to a manager: I am willing to pay for the CT scan out of my own pocket, just want to schedule. I was told the manager is not in on Mondays. Overall, a very disappointing experience.

I like this location better than their Alhambra locations. I could have both the mammogram and…read moreultrasound at this location, instead of having a mammogram at one location in Alhambra and then having to walk across the street to another location for the ultrasound in Alhambra. Also, the Monterey Park location has better seating accommodations in comparison to the Alhambra location. Monterey Park has two floors, and it has more seats available on both floors in comparison to their Alhambra locations. The first person I spoke to did not speak much. In fact, she just looked at me, as I was politely waiting for her to finish whatever she was doing. Since she didn't say anything to me, I just showed her my authorization letter. Fortunately, there was someone else who walked up and asked me for additional items. I was asked to arrive 20 minutes before my appointment. I was seen by the technician or technologist 5 minutes after the time of my appointment for my mammogram. I was then seen for my ultrasound within 15 minutes. I obviously didn't have the same experience as the others. I was seen within a timely manner.

Called to make an appointment because our doctor referred us to come here. This place earned their…read morelow rating for sure. Just the appointment making process is already pain in the rear. Appointment lady has a nasty attitude like she's queen.

This place is a slum. It's dirty and is unsanitary…read more I had an appointment and wasn't informed that I needed to drink 48 ounces of fluid prior to arrival. Wasted my time, gas, and energy going to this cest pool. Avoid this place at all costs. Find another facility.

Ct scan. They are very rude. They treated me like a F student in the military school. Screaming…read moreand scolding me for payment!!!

The office staff was efficient. Technician was on time, friendly and helpful. Office waiting area…read morehas a lot of seating. There's lots of parking in the rear.

Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

Called 626-227-2727 to make appointment. One lady finally picked up the phone after waited almost 5…read moreminutes. Customer service is very bad and needs to be improved. She just hung up the phone. I did not finish conversation. I will avoid this facility. I thought whoever does the customer service job should be more patient.

They are located in the basement. It can be hard to reach a person through phone call. They make…read moreappointments for MRI scans. It sucks because they will make you come on different days for each individual MRI. For example, a brain mri on Monday, a back mri on a random Thursday, a body mri the following week on random Friday. Other places you can get all the MRI completed in one day. Very time consuming and just beware of their scheduling. The people working there are nice so it is not too bad. Update: They say that they will send over your results to the doctor within 3-4 days but when I visited the doctor there was nothing sent to them!! Doctor's office had to call to contact them.

very nice family support. Canada is very own and also make yourself a Shopify if you're a business…read moreowner..

Dr Sun is amazing. I had to get a breast biopsy and she and her staff are caring and helpful.read more

It was easy to make an appointment and the office was clean. Staff was nice. Parking available on…read morethe street.

Got same day appt. Was in and out in 25 minutes. Walked out with images on CD. Went straight to…read moreShriners. The sports medicine Doctor was happy that I already had the images. $250 cash totally worth it.

This office put my elderly diabetic mother in law through something completely inexcusable. She…read morewent through the entire colonoscopy prep, drinking the full solution, spending the night in the bathroom, not eating, managing her diabetes around a procedure that was apparently already cancelled. Nobody called. Nobody sent a message. We found out when we showed up. For a diabetic senior, skipping meals and doing a full bowel prep without proper food or medication management is genuinely dangerous. Blood sugar can drop to critical levels. This is not something you do to someone and shrug about when they walk through the door. When we said something, the receptionist got defensive and rude instead of showing any accountability or basic decency. Not even an apology. Do not trust this office with an elderly or medically vulnerable family member. A simple phone call was all it took and they couldn't manage that.

This place is unprofessional and inconsiderate. They give you an appointment and have you sitting…read moreall day. When you ask receptionist Veronica how long it will be her response was they'll get to you when a bed is open.

Love It staff is friendly I was able to take my whole family. I bought the last package and was…read moretotally worth it. They play music while ur on season

Amazing service provided at this location!! Ultrasound tech, Vonna, did an amazing job. She was so…read morewelcoming and made our experience there a great one !! She was very knowledgeable and went above and beyond by offering us amazing tips to help me through the remaining weeks of my pregnancy. 3D pictures have amazing quality and the office itself is so spacious and cozy. I felt very relaxed and comfortable with her . I would highly recommend you get your ultrasound done here !!!