We've used this company on two different trips to Boston and both times have received excellent…read moreservice. We're here for medical appointments, so Covid-precautions and cleanliness are very important to us. We appreciate the clean vehicles and mask wearing. The drivers have all been safe, courteous, helpful, and on time. We will definitely use them again.

Yet again, a very positive experience with Boston Airport Express from and to Logan airport to…read morevisit family! The drivers know me by name, are very professional and safe drivers. Booking online is easy, and I get a confirmation booking text and email. Then the day before, I get a text that the driver has been assigned with his name and license number. The drivers always show up early! I rest easy knowing I don't have to worry about my car being on time.

Reserving the car service was easy and fast, the response time to my questions was very fast, and…read morethe price was the best out of all of the quotes I obtained. It was just what we needed to get our son home from a trip to Japan back to college from Logan Airport after midnight. We weren't able to make the trip to Logan to give him the ride ourselves, so we had to find a reliable and trustworthy way to get him back to campus, and I'm so glad we found Regal Coach Boston. The owner was responsive and gave his personal assurance that all would work out well, and it did. The driver contacted our son and us while he waited to meet our son at the terminal, and made it very easy to connect, even though my son's flight was delayed. We are very appreciative. We will count on this business again in the future.

Do not recommend this service, unreliable drivers. If you are trying to go to Logan you are better…read moreoff getting an uber.

We have been using these folks for over 20 years. For us it is exclusively airport service from/to…read moreMetroWest to Logan. This company has reasonable rates, well maintained town cars/SUVs and consistently good drivers. No, they are not as cheap as Uber but they have never left us waiting or wondering if they are going to show up. I can make reservations well in advance, online, and the process is easy. I love that when I turn my phone on after landing at Logan there is always the message " Hello, your driver is monitoring your flight". They never miss...

Excellent experience with Lisa taking me to Skillman, NJ on Friday and then Rick who picked me up…read moreto return to my home in Medford on Sunday. Both drivers were courteous and friendly and made me feel comfortable with each of them. Wonderful service and I will continue to reach out to them next time I need to travel long distance.

Ride service has been on time after every flight. Driver sends text messages to customer regarding…read moretheir location and is very helpful navigating Boston Logan's insufficient signage to hired driver parking area.

We really had quite excellent service with a pick up and drop off for our international flight…read more Joanne communicated both by email and voicemail after the quote and confirmation emails were sent after booking. Driver communicated well with a slight delay in the pick up and was courteous as well. Highly recommended.

THIS COMPANY IS A SCAM!! DO NOT USE!! I never saw my deposit again for a service I booked and did…read morenot receive. Not only do they have horrible customer service, but their vehicles are a danger to public health. They have been shut down by the city and continue to operate unlawfully. DO NOT USE!

After looking at recent reviews on Google, I was dumbfounded at some of the comments that claimed…read morethat this company used vehicles with suspended registrations to transport people. After an airport trip this past week, I took the time to look it up on MASS RMV after getting the license plate off the app I used for my trip. And to my absolute shock I see that the Aviator that was used to drive me not only had a revoked registration, it had NO CAR INSURANCE!! John Webb ignores all phone calls and will give you the run around and every excuse if you can get a hold of him.I reported this company and I have no idea how they are in business, they need to be closed for good! Don't ever use this place, it's criminal.

Very reasonable rate for a round trip to Logan. The drivers were polite and helped with our bags…read more They picked us up right on time and it was easy to communicate with our driver to arrange pick-up at the end of our trip. I would definitely use this service again.

I'm so sad to have to give this negative review. This company was my go-to for many years and it…read moreused to be always flawless and reliable, plus pleasant. Today, I've had a very disturbing experience. Briefly: luggage carousel took a long time to get rolling (about 40 minutes). I called the dispatch to alert them so that they'd know A) I'm not ghosting and B) probably don't want to rush to the pickup zone if they have a better place to wait. 30min into my wait (25min after my courtesy call), the boss from headquarters calls me and demands that I tip the driver extra because they don't pay him to wait more than 30min. And he wasn't nice about it. Thing is, I'd already tipped nicely on the pre-pay (which the rude caller knew), and given the hard time we were all having with this delay and a late hour, I was planning to give a little cash too. This call changed my experience, changed my feeling about tipping the extra (I couldn't feel anything but resentment), and also admittedly reduced the amount of that extra cash when I did cough it up. Driver also made it clear that he was not happy to be here, and that I was obviously a tremendous inconvenience. For the price I paid, I would have appreciated a bit more commiserating attitude versus a misdirected anger attitude. Waiting isn't super fun for anyone, but at least he was sitting in a warm car and had all of his belongings. Please anyone who has a better airport limo company in this area feel free to DM me.

I can't say enough good things! Ace shuttle handles each passenger with the utmost respect and…read morecare, and they go the extra mile when it comes to customer service. I have used them twice and referred a friend who used them and each trip was perfect.

Ace transported the grandfather of the groom to the Cathedral of the Holy Cross in Boston and then…read moreout to the Tewksbury CC. Dependable, courteous, professional. highly recommended.