This is a deceptive business. They will tow your car to their lot, not where you request them to…read moretow your car, where they will then demand that you contact your car insurance to pay exorbitant fees for the release of your vehicle. My car was towed to their lot a block away from where the car accident took place, after I was told my car will be towed to my desired destination, and held until my car insurance could come up with $7,000 for its release to a repair shop. This is a deceptive business, stay away.

No show- waited over an hour. Called and asked to get an…read moreupdate, at which point the receptionist got update and demanded a credit card or they would not show. Had they mentioned it we would have been towed.

Our car died in our driveway the other day, and I was so disappointed to see how awful reviews were…read morefor any kind of auto service in the Vernon Hills area. We called our mechanic, The Car Doc (which is an awesome place btw folks!) and he full heartedly recommended H&H Towing. To be fair, I actually did not deal with them, but my husband did, and he absolutely loved how nice and caring they were... Such a nice difference from most auto places! He told us the cost up front (which btw we thought was extremely reasonable) and the next morning he towed our car straight to The Car Doc in a very timely manner. Hopefully we will never need to use them again because that would mean our car is dying on us, but when the inevitable does happen, i am very excited to have found a towing service I can trust!

H & H Towing were great with me. Bob was very understanding about the trauma after an acccident…read more Patient will me in getting the informaiton he needed about the insurance.

Awesome service reasonable with the fee and punctual with the time. I recommend…read more This service and I will send anyone who is in a jam and needs someone to help get them back on the road quickly and get to a mechanic to get the car fixed.

The service was excellent and very quick. They took all of the proper precautions to make sure my…read morecar with a very low profile arrived the way it was loaded. I was very impressed with the professionalism of woman I spoke to on the phone and she insured me that would use the proper flat bed truck and that my car would be safe.

Called for a tow and and scheduled them to come at 4:30. They then called me back and said they…read morewouldn't be able to make it and they would come first thing in the morning. . Fine. I call first thing in the morning and all of a sudden "unfortunately we won't be able to come till 4:30 again and of course they STILL NEVER CAME NOR CALLED TO MAKE SURE I WAS SQUARED AWAY! Very rude unreliable and unprofessional!!!

Never answered phone calls. Called tow days in a row with negative results. don't see the point of…read morehaving a company phone number when there is no one there to answer calls.

After 8 hrs of dealing with my sons ins company and two horrible tow companies, this company came…read morethru with no hestitation....gave the eta and was there on time...my son went to chicago for his 21st bday to see post malone ... He lives in mt washington ky which is 325 miles away...so me being 325 miles away just stayed up all night so that my son could get a hotel room and not be just sitting in a bad area for that long ( being that we didnt know it wouldve taken this long ) TONY from bernies has been nothing but awesome and has literally gone above and beyond to make sure my sons car is safe. If you are ever needing service done in the chicago area, this company is the only one I recommend.

Very personable staff. They do very good work, and they do it on time, within reason. They even…read moretow! I got 2 flat tires within a month of each other and not only did they tow, but they towed quick! The owner Stanley goes above and beyond to make you feel welcome! I have been going here for years and will never switch!

I have taken my car to Stanley's on two occasions for distinct reasons and both of my experiences…read morewere positive. Their communication was top-notch, keeping me informed at every step of the repair and provided explanations on thing I did not fully understand. The staff were true professionals, demonstrating expertise in diagnosing and fixing my car. I really appreciated their honesty; they only recommended necessary repairs and didn't try to upsell unnecessary services. I highly recommend this shop.

Bill was responsive. I called for support around 853am near Ohare and Bill pulled up behind my car…read morebefore 30 minutes. He was communicative and updated me often to his location and arrival time. When he arrived he moved efficiently though the flat repair but also made sure I understood the parts in my trunk and made sure to place them from where he took them from. Took 25-30 min to complete the job and I was back on the road in no time.

I am surprised by the low ratings... I called them at 7am and they called back right away. Came…read morewithin the time he said he would. He put my spare tire on (after I ran over a nail and had a flat) but the spare was low on air, so he didn't want me driving on it, and took the spare to get air, and the tire to a place to get it patched for me, came back and put it on. He went way beyond to make my crappy day a little easier. Highly recommend.

Has acess to a tow truck - with reasonable rates…read more Prompt with call backs. Accurate with diagnostic skillset.

This place is FANTASTIC! My daughter and I had just returned from a 18 hour day of travel to a…read moreflat tire at O'Hare and we live in Wisconsin. It was almost 5:00 on a Friday. The first place I called (less than a mile away) would charge $150 to put our spare on. Via the reviews we call Castro Auto who said they could help us. Not only did they help us well past 5:00 on a Friday - they charged a reason price, checked the rest of our tires and filled up the spare (it was flat too!). We are SOOOOOO thankful and wish we could do more to tell you how wonderful Castro Automotive is!!