I am traveling and these people could not have been more helpful. Patricia, Stace and Wilbur were…read moreso patient. Actually made my visit so much fun! The Dr. who completed my eye test was great as well and knowledgeable. I will have my glasses soon and I could not be more grateful. Thank you so much all!

Great staff, greeted when I walked in which is always nice. Three employees were busy with clients…read moreso I cruised around and looked at frames, I was approached after finishing with another client in a timely manner. I had selected 2 frames and asked if they had any other suggestions and tried several other frames. I purchased the first frame I selected and I'm very excited to receive my order next week. The staff came around and offered their opinion with my permission which I find helpful and the other clients as well, it was a wonderful experience and I would suggest this location and company.

I was hesitant to write a review. But I feel bomb-sided by the way I was treated this morning for…read morean appointment in which I was 17 minutes late. My appt time was 9am however I work at the hospital and because of problems on getting out on time it's definitely my fault. But I did not deserve the punishment for the crime ! I walked in at 9:17am. Waited a few minutes for another customer at the desk. Gave my name and attendant screeched that I was a no show (hello I'm here)- and I could never. Ever go there again. And a "get out" cause I was late. Never been treated this rudely in my life. Just horrible. I feel just so gross after that encounter. Disgusting a business could have an employee act like that

The staff is terrific and professional. My glasses were…read morefitted perfectly to me by the optician. The selection of glasses is excellent; they have far more stylish frames to choose from than the chain store at the mall. I tried the mail away glasses and it was plain frustrating in getting frames that fit me. Shop local. You'll be glad you did!

We didn't know that we could get an eye exam at BJ's Wholesale Club in Hyannis, MA, and could be…read morebooked on line in a timely manner. So we scheduled our appointments online and we picked the times that worked for us and what was available. The equipment is used for the compressive eye exam is very modern and high tech. Everyone was very nice, friendly and professional. We would highly recommend using this service for your eye exam. There are special offers, and deals on glasses and contacts. The prices for contacts are the best we have found as well. The cost for the eye exam is very reasonable. They give you a copy of your RX for both glasses & contacts, you can purchase them there or where ever you choose to shop. Unlike our last eye doctor. So give them a try! You don't have to be a BJ's member to use this service. Overall it was a very nice experience.

sold me prescription glasses, then found out they were just off the shelf magnifiers…read more also bought prescription sunglasses that they glued the lenses into, the lenses never fit the frames correctly

Over time, I had managed to get my frames out of skew so I went to the optician where I had…read morepurchased them only to find that he had retired and the business had closed. I went today to the Cape Opticians location on Route 132 Hyannis to see if they could help me. A very pleasant lady took them and returned not more than a few minutes later and had me try them on. They were perfect. When I asked what I owed them, she said there would be no charge. I'll be going to them when I'm in the market for new glasses.

I have been going to this place for 22 years, and today they decided to be rude. They refused ro…read morefill my prescription and then the fat blonde girl refused to let me make an appointment for an eye exame. I was mistreated and rudely and disgustingly treated by the staff. I will never go there again

Knowledgeable and friendly staff who take great care of customers. Highly recommend them.read more

terrible admins. internal policies that should be external, no sympathy for typical human issues…read more if you are more than 5 minutes late they will cancel your 6 month reservation. one of the most stuck up places I have ever dealt with. if your a human who understand things go wrong I would not book with them

Walked in with my 85 yo father's stepped on and mangled glasses. Walked out shortly thereafter with…read morethem looking like new. How much? Happy to help, have a nice day. Thanks so much!!!

New employees since I last shopped there and I am glad I checked back , so helpful !!!…read more I was very pleased with the pricing and the selection!

The Optician is really kind and helpful. The other support staff, not so much. They've twice now…read moreclaimed to have called me regarding updates to my insurance or orders and neither time was a call received. While I don't like to judge those who work in customer service, as I do myself, the attitudes of the receptionists has been off putting to say the least.

I've never had any indications for eye disease, so I've always felt comfortable having an…read moreoptometrist provide my vision care exams. Having moved to the area recently, I reached out to this office, as it was located within LensCrafters, a custom I'm familiar with off-Cape. Since it was my primary visit with this practice, they took close a look at my retina and macula with an advanced Nikon mapping device, which avoided the need for eye dilation drops. They now have a history they can refer to during my next visit. The Dr. was patient with the process of optimizing my prescription. Although I haven't received my new glasses yet, I have confidence the prescription will be a welcome fine-tuning for these next few years. I would return to and recommend Dr. McQueen's practice for a very thorough exam and prescription.

I like Dr McQueen, enough to travel well out of my way to return to his office. I've been to see…read morehim three or four times for my eye exams and have always been pleased with the results. Initially I went to him a few years ago because I needed a new glasses prescription and his office was convenient at the time. I continue to visit him because I like the very thorough exam I receive from his friendly technician and him, the up-to-date equipment in his office (no dilated eyes!) including a magic laser exam that shows everything going on in your eyes! His office is located within the Lenscrafters at the euphemistically named "Festival Mall" right on Iyannough Road in Hyannis. You won't see the (strip) Mall from the street, and the office is at the entrance next to the Pier One, so plenty of close parking most days. What keeps me from giving 5-stars is the check in procedure, where the staff person recited my name, phone and full address loudly enough for another waiting patient to sit up and take notice, only to greet me by name when I sat down to wait. I would expect that while HIPPA rules may not apply to an eye exam, simple common sense would, and the staff could minimize the privacy invasion. Otherwise, pretty simple and polite check in and out. I'll be back.

Have been a patient and customer of Dowling Optical for some time and always have had great service…read moreand care. Just got in the Veterans's Administration and one of their benefits to veterans is eyeglasses. My first pair of glasses arrived by mail and needed some minor adjustments for fit. I'm not good at bending titanium so I went to Downing's for adjustments. They could not have been nIcer. Made the adjustments. Would not let me pay them for their time. No sour grapes for loosing my trade. This is the way it is supposed to be in America. Thank you very much Downing's.

According to Google, Dowling Optical is "Permanently Closed". Phone calls to 508-771-4422 were not…read morecompleted, leading me to believe that this is true.

My doctor retired. I was told that they would make an appointment with a new doctor, they never did…read moreafter a year and now an appointment is four months out. This happened to someone else I know. Sad after 20 years of appointments. I guess nothing lasts forever. I will be finding someone new even if I have to wait six months. They do not deserve 1*

My appointment on June 10th, 2025 did not go as smoothly as usual as far as the scheduled time…read moresituation.I arrived a few minutes early for my 10:15 A. M. appointment. At 11:15, when I had not been called in for a technician, I became concerned and went to the front desk to notify them that I had no communication regarding my appointment. A very kind and concerned OCB employee followed me to question a technician who had not received any information about my appointment and it was surmised that there had been a glitch in the system. I was told I could wait longer or reschedule, but a very sympathetic technician intervened and agreed to prepare me for my exam. Tayla Gimblett went out of her way and added to her already busy schedule to accommodate me. Tayla was professional and kind and she should be commended. My sincere thanks and appreciation go out to her!