Shop states that they are open via their website and google ad space. We drove 75 minutes to the "largest" CNY kayak shop, to find that it was closed (on a Saturday afternoon). We called the shop's number-- message states that they are open but not in the shop-"we are only 7 minutes away and will come to the shop for you", stated the message on the shop's machine. We called the relay number provided (and will be met at the shop) and then informed to look at the inventory online, do some research and then call "next week" to set an appointment. We asked to see the inventory in person and informed that we would not be able to be shown kayaks that day. Also, the person answering the phone on behalf of the shop did not know of the term "crossover kayak" and spoke down like the caller was juvenile for asking if they had a crossover kayak. That's a common term and CNY's largest kayak shop should know that, right? Poor customer service, to say the least. read more