I haven't been to REI in a while so I was unaware that they opened up a new building dedicated to…read moreaction sports only: biking, skiing, snowboarding, etc. It was a nice surprise to have more options and to have the extra space to roam around. Since REI is located in an industrial street, there are many parking spots available for this building and the main building. My husband and I took our snowboards to get waxed. This time around, we opted to pay for the hot wax as opposed to their free machine wax. The hot wax is usually $36 each but they were having a promo that it's half off until March. We went on a Saturday mid-afternoon and it took only about 20 minutes. I also wanted to buy some new boots and I put my name down on the sign up sheet on the clipboard. I was the next one in line and thought the wait wouldn't be too long but I still ended up waiting about 30 minutes to be seen. It seemed there was only one guy dedicated to the boot fitting area. After a while, I ended up approaching another worker and thankfully he said he was able to help me out. *Tip if you're going for boot fitting: put your name down on the list but also just ask anyone with a green vest to see if they can help you out so you don't end up unnecessarily waiting a while. I'd like to give Mike a huge shoutout for helping me find the right boots! He was so personable and he took the time to explain what I should feel. He suggested I put insoles in my boots because I have flatter feet and it made a whole difference, so I really appreciate that. Overall, we had a great experience and received wonderful customer experience between getting our boards waxed, fitting for my new boots, and checking out.

Shopping in San Diego, California…read more.. My cousins didn't have many shopping requests, but REI was one of them. We don't have REI in Hawaii, so I was game. REI stands for Recreation Equipment, Inc. Most of the merchandise seems to be geared towards camping, hiking, and other outdoor activities. I saw tents, sleeping bags, campfire cooking equipment, sunglasses, clothing, shoes, bags, first aid kits, and more! My cousin was so happy to find a pair of name brand flip flops for half off (around $50). My other cousin bought some dry-fit clothing. As long as they're happy, right? They are literally Happy Campers! =D

I came into this place twice with my wife to look at binoculars and we were greeted by the nicest…read moremen inside! Sometimes it's intimidating, as a female, to go into serious sporting/outdoors stores because people are often judgey, but this place was SO welcoming and had the best vibes because of these men! 100% this will be my go-to outdoorsy store because of the great customer service! We looked at their binoculars called "nocs," and they were REALLY good quality, and pretty! They came in different color options! I ended up buying 2 pairs, a green and a blue, and I am in love!! I'm going to use them for bird watching. They also sell everything you can imagine for rock climbing, camping, outdoors cooking, maps, and more. Definitely coming back!

Nomad always has what I need for climbing. Great gear selection, friendly staff, and just good vibe.read more

The staff was cordial, knowledgeable, and informative. They had a solid selection of firearms, and…read morethe representative I worked with was down to earth and easygoing. Thanks, Gregory, for all your help.

Abrupt, rude and very unprofessional manager on the morning of 02/26/2026…read more Will not spend a dime or ever return to this Turner's again. Would rate zero stars if possible.

The actual GOAT Spent maybe an half hour explaining knives…read moreto me and then after that gave us zip ties free of charge after explaining a project. such a shame they are closing this place down it has some great deals on knives and things.

Im not sure why this location has bad reviews, they've always been great! Unfortunately this…read morelocation is closing but their sales are great right now. Prior to their closing announcement, the store was always clean and well kept. The staff have always been great here and super helpful. You're always greeted upon entry and they actually DO want to help if you need it. I'm sad this location is closing but will be stopping by again!

I drove out here because it's supposed to be open, but it's not open. Not happy about this. Why do…read morewe have hours here but no one pays them any attention. That's really inconsiderate for your customers. Maybe there was an emergency?? If so, let me know that this was a one off and not your vibe.

PJ absolutely knows her stuff and helped me find top-rated Turtleskin Snake Gaiters for protection…read morefrom snake bites...and she gave me a discount off the full retail price. I'm a native San Diegan, and this is the first time I've heard of or been to Iron Mountain Outfitters, but it certainly won't be the last. Thank you!

Small local surf, skate, and snow shop! You'd be surprised how much they can fit in the store and…read moreit's bigger than you'd expect. Great selection and carry some brands I was surprised to see but also stoked to see. Alec was solid help and super nice! Great knowing that this is less than 5 minutes from me

I was looking for a new board since I'm transitioning from a longboard to shortboard but don't…read morewanna jump all the way to a 5ft shortboard ya know? So for the past year basically, I've been researching and demo-ing boards cause I like to try before I buy. This past weekend I actually got to try some Torq boards and fell in love with the 7'2 modfish. I even saw someone out in the lineup with a beautiful blue version of it so I pulled the trigger. I had no idea how popular Torq surfboards were because I was calling shop after shop and the answer was the same "Sorry we're all sold out but the next batch coming in is XX date". I feel extremely lucky to happen upon this shop because what were the chances they'd have the exact BRAND, MODEL, SIZE, and COLOR??? Plus it was like one of the last ones (if not, the last one) in stock at the store. The universe has answered my wishes. The staff was super friendly and easy to talk to as well!

First, I went in the store yesterday and Dena helped me find some really cool golf pants and wool…read moresocks. She was absolutely amazing! Today I went in for a return and figured it would be a quick in-and-out, but Maddy turned it into such a great experience. The store didn't have the wool socks I needed in the right size, and instead of just sending me on my way, she took the time to help me order it online right there in the store. She made sure I got the size I needed and walked me through everything. What really stood out was how genuinely kind and upbeat she was the whole time. You can tell she and Dena really care about helping people, and that's rare these days. It's easy to leave reviews when something goes wrong, but great service deserves to be recognized too. Thank you, Maddy and Dena for going above and beyond -- you made my day!

I'm often in here buying sports items (conveniently near my credit union). And whenever Ava M…read more helps me, she's excellent. I'm always surprised when a young employee does their job so well. I'm used to young people not having good customer service, so when I come across a young person that does an excellent job -- I want to make sure they're recognized. Great job, young lady!

This location has terrible customer service from the Cashier and the Manager. To begin with, the…read moresocks were advertised, at 50% percent off. When I paid, they charge me the full price for the socks and not fifty percent off as advertised. I uploaded the picture in case you wanna see the price they charged and the advertising price. After that, I grabbed some items from the 70% percent off, samples rack, and the cashier say that they were not seventy percent off and that people always misplaced things. I advise the manager to have somebody check that rack since there were many items that did not belong to the rack. The manager and the teller told me that it was my responsibility to check that you should say samples on the label and that it was not the responsibility to be checking to see if they are correct. How would they expect me to know that? They kept insisting that it was my responsibility to find out that those items were not seventy percent off. I asked for a discount sonce they were false advertising since they do not care in checking and the manager did not wanna give me any discount at all. The Manager did not agree to be responsible for the mislabeled on the items. She said that it is the customer responsibility, and the customer service is not always right, as the Manager told me. I am very disappointed.

I was walking around the outlet and decided to visit north face clothing. I was very impressed with…read moreRuben for the service he provided. I was shopping around and helped me find a men's medium size jacket and first told me they were all sold out. Definitely not what I wanted to hear. But right before I walked out he told me to follow him and found one misplaced in a different location and made my night. So i decided to buy a lot from this store thanks to the great customer service from Ruben. Flor was at the register and was able to help me pay for all my cloth and walked out spending alot of money from just looking keep up the great work. Awesome team and will definitely be back.