I knew I should have taken pictures, but we just wanted to leave. Room 301 "King spa suite" ......Dirty, stained carpets (do they even own a vacuum?). Looked nothing like what was advertised. Needed to squeeze past the mini fridge/microwave combo to get to one side of the bed (classy right?!?). Complained to the office, right after my wedding (paid for room at 1pm, couldn't go in room until 3, but needed to be in Santa Cruz by 2.... So, paid around $450, sight unseen) and was rudely told to leave because I compared the room to a Motel 6. Apparently, the owner's son is managing while dad is out of town, and he's doing a shitty job. Went ahead and stayed, because I'm not going in search of a new hotel after my wedding, after drinking, when the wife and I want to just check in.... Complained again this morning and another young couple were there complaining about cockroaches in their room. Don't take my word for it, give it a whirl and you can end up pissed off and ripped off like me. read more

On August 16, 2020 I lost my power for 30 hours! My son got me in the Campbell Inn which made me pay for 2 nights for $267.00 so not inexpensive for this low income senior! I'm 86 and have no cell phone so my connection to my son and the outside world in the room phone. It did not work so my son went to ofc and some man who knew nothing about phones did nothing. He then assured my son the ofc would allow me to dial "0" and give the operator the number I needed them to dial. The first time I tried it, she said. Oh, I can"t do that!! You have to dial, etc. I was livid and screamed, "your ofc told me to do it this way yesterday when I checked in"!! Certainly would not go back. My son was left with a negative experience about the whole Campbell Inn...not good read more

For the price, shabby. And not shabby chic. The furniture was missing drawer handles. Enough said.

Eek is right. This place has rats, and the management refuses to acknowledge it. Would give zero stars if that were possible. We woke up after our first night there and saw rat turds on our bathroom sink, then noticed the rats had eaten through our bag of pretzels, potato chips, and through a bike tire! We contacted the front desk, who were less than enthusiastic about helping us, in fact, they didn't help us at all. They didn't offer a new room, no refund, in fact all they gave us was the manager's business card and told us to call them (after they get in at 10:30am). We haven't even spoken to the manager yet. We just checked out early. We should have definitely read the reviews before we stayed. At $180/night this place is a joke. Spend half the money on an AirBnB and have twice a better stay. Don't spend your money here. read more

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A bit dated but not bad. The rooms need upgrading and freshening up. Great location and breakfast was okay. Hard to rate as it was quieter than two other hotels we've stayed at during this trip but our room was the furthest from the roads than any other. read more

Got disappointed from the get go! With little attention from the staff and late check in. The pictures don't match the current conditions. The building needs renovations and repairs. Furniture used to be chic and traditional but not well kept. Obvious spots on chairs and couches gives the place a shabby look. Inviting pool in the middle of the property warmed up with sun is a great way to relax, but the broken and old patio furniture Make it difficult to use. A little upgrade and attention will make this place with its prime location a hidden gem. Will not stay here again until changes have been made. read more

Check In was great. Had been there before for valentine's day. Great all around. So I came back for some R&R in my day off. As soon as I got in. I saw a cockroaches. I killed it. Went into the shower because I got grossed out. Only saw one at first so I thought it crawled in from the creek right next to the Inn. Since my room was on the first floor. There was no hot water at all when I went to take a shower. I left the water run so it could warm up. Didn't warm up after 10 minutes. So I waited an hour to try again. Same results. So I called front desk to come fix it. After was fine. Thinking that was the end of my problem. I went to bed and started to feel itchy on my foot. Found out I got bit. At first I thought it was a spider that bit me to finding out it was bed bugs. Campbell Inn does indeed have bed bugs in some of the rooms. I called front desk again to ask to change rooms. I got to the new room and there was a cockroach in there as well. Got a new room but again the hit water wasn't wanting to work. I gave up on taking a bath. The only reason why I got that room was for their jacuzzi tub. Never again will I come here. Bed bugs and cockroaches there. read more

Campbell Inn - Picture of the smashed cockroach I killed in the first room. Sorry for the far away picture. Camera is not very good. - Hotels Near Me - Campbell, California

I stayed at the Campbell Inn, Campbell CA for one night on a business trip earlier this week. The facility is cramped and old but the rooms have been renovated and are dark but quite acceptable. The main problem I encountered was in getting the reservation. I searched the internet and decided to check out the Inn. Somehow when I dialed in on the number on their site, I was redirected to a third party service and the quoted rate had jumped from $171 to $189! In addition there suddenly was a $68 (36%) additional charge for taxes and some unexplained fees! I understand taxes, but this was crazy. I would be very careful in dealing with this property and I certainly don't plan to stay there again. Oh and BTW the included hot breakfast would probably have been pretty good except a sign on the empty scrambled egg warmer said - Sorry, no eggs were delivered today! Apparently there are no nearby markets in Campbell. Very Disappointed, Bill Lofft read more

My mother is currently staying at this hotel and her laptop, along with her friend's laptop, have been stolen out of her room by the staff. The cops are there investigating and the manager seems to not care at all. This hotel is absolutely trashy and disgusting. I've stayed at a Motel 6 before and it was way nicer than this. Apparently, the only plus to this hotel is the breakfast. Really? Save your $125/night for a hotel that WON'T rob you. Absolutely disgusted! read more

Old and run down, see the photos I posted of my bed. Even the toilet seat is uncomfortable. Appears clean, but I don't trust appearances. read more

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See this place all the time since I actually live in Campbell down the street from here. My sister in-law wanted to come to town for her birthday and not worry so my lady and I reserved a room or so we thought. Over the phone the lady took a reservation for a specific room that we wanted and since it was her birthday. A suite to make it special for her. The lady on the phone guaranteed it would be ready for us today. At check in someone different than the lady who took the reservation looked blankly at us and said "Oh the lady that had the room last night decided to stay another night so we don't have it available" Rather than explain the room was already booked and move her to a different room she offered a $20 discount on a smaller room. If I could rate less stars I would. Customer service is as exemplary as the greasy stoned teenager at your local McDonalds. First experience will be our last experience. There are many other options in the area. Courtyard Marriott off of Hamilton, Double Tree in the Pruneyard, Residence Inn on Bascom, Motel F-ing 6, Carlyle Hotel off of Camden. Take your pick they all are generally close and actually want to your business. read more

Right next to Hwy 17 -- your GPS is bound to have trouble. The entrance is literally under the 17 bridge and very easy to miss if you're going too fast...but you have to make like 3 U-turns if you pass it! It's more like a motel in that all the room entrances are outdoors rather than indoors. However, every tree is wrapped with lights so at night it feels safe and not like a seedy motel where *things* happen. :P The rooms are okay. Everything is sorta old in this hotel, and it's a little difficult to navigate...I couldn't figure out how to get to my room without having to walk through the pool area and being paranoid I'd drop something into the pool. The trash cans in the rooms are not lined and there are nearly no outlets to plug your chargers into! I had to unplug the fridge and microwave (nice that they have those two things though, especially the microwave! It's annoying when hotels have a fridge but not a microwave). The beds are fairly firm, pillows are not firm, and shower is pretty easy to use and has decently good water pressure. Best part is the breakfast buffet -- from 6-10 am, a huge variety of hot breakfast foods, including eggs, bacon, sausage, pancakes, cereal, fruit, etc. It's all processed and sorta fake, but hey, most hotels/motels don't offer something like this! read more

I would give this place ZERO stars if that were an option! Horrible service and a TERRIBLE manager. Campbell Inn is terrible. Uncomfy beds, bathroom door barely had room to shut around the toilet, and to add insult to injury, they refused to refund our deposit at checkout, claiming we had smoked in our room. We definitely did Not smoke in our room. Front desk staff were rude and disrespectful. Manger Naomi Brown was so disrespectful and condescending. We did not smoke in our room and I am still so offended by her accusations. read more

Stayed here while in town last weekend for HS reunion. The staff was friendly and the service was exceptional. We had a great room for a great price. The breakfast buffet was delicious. I especially enjoyed the heated pool. I wished that it was open past 10 pm but that is pretty typical. The kids had a lot of fun playing speedminton on the tennis court. I didn't get to explore the bike/jogging path that runs right alongside the hotel and the Los Gatos creek, but I could tell that it was very popular by how many people I saw passing by. I heard that the hotel has bikes that you can borrow too. It is right by the freeway, but I didn't hear the noise from inside the room, just out in the parking lot. I also liked how it was close to downtown Campbell and the Pruneyard shopping center. I had no problem walking home from nights of drinking in both areas. The surrounding area seems very safe. read more

I stayed here with my sweetheart for Valentine's Day before we realized that Campbell isn't as far away from San Jose as we orginally thought. We wanted to go somewhere nice that wasn't too far away from downtown San Jose, but wasn't as expensive as Santa Cruz so hurray Campbell! The room was clean and comfortable but needed to be updated, I agree with the other reviewer about the 80's decor - it's okay but really should be given a makeover. We had a whirlpool tub in our room that didn't work, but the rose petals on the bed, the chocolates and champagne they left in the room made up for it. Since the whirlpool tub didn't work, we enjoyed the outdoor hot tub in a nice little wooden alcove beneath the trees. Breakfast in the morning was pretty good and much better than I expected. The seating area where the breakfast is served was nice too. Good value, but the price I paid included a working whirlpool tub and I didn't get that, so I had to knock off a couple stars. read more

I travel for work 100% and when I come to the South Bay, the Campbell Inn is the place I stay. They offer free Internet, free breakfast (which is actually really good, not just crap food), fridge and microwave in each room, right next to walking path, walking distance to downtown campbell and the pruneyard, plenty of parking, heated pool. See lots of great things they offer and the price is usually just around $100 a night. They could use an upgrade in the bedding and tv's and it would be a perfect place! read more

My boyfriend and I come here quite often (almost every other weekend now...) and everytime is SSSSSSSSSSOOOOOOOOOOO much better than the last time I reviewed!!! Except for the eggs in their breakfast buffet... Those are still nasty. Its affordable, not over priced and close to everything!!! Beds are much better, no more toilet problems, and the wifi actually works now!! (Book on hotels.com and you can save like 20% which makes it even better!) read more

PROS: Free Parking Free Breakfast Buffet Free Wifi Location to everything in San Jose Microwave & Fridge CONS: Dirty Cobwebs Pillows Stained Carpets Stained furniture Noisy Poor Customer Service If you're a light sleeper like me then stay somewhere else. I can hear conversations, footsteps, rolling luggage, etc. One of our lamps was not working. My Wife & I were scared to let any of our personal belongings touch the floor. I have stayed in worse at the same time. I would stay else where if given another chance. read more

Called in a reservation and was given a $149.00 rate. When I arrived it was $179. Smug bad attitude "Manager" talked over me and was just a jerk. I will not stay here again. read more

This place has gone down hill. My husband and I will NO LONGER be booking rooms here. We saw dead cockroaches on the carpet. Complained to front desk and showed no concern or need to apologize for what we witnessed. Asked for a new room and guess what another dead roach on the floor. It's disgusting and disappointing. We are NEVER coming back after 10 years of loyalty here with no complaints in the past until today. read more

My boyfriend and I stayed here for 4 nights over Christmas while visiting my family. Probably endeared it to us a bit as it's nice to escape from family holiday times sometimes. Free parking, wifi, close proximity to bars, restaurants, and a CVS. Free breakfast buffet exceeded expectations with decent eggs, bacon, toast, oatmeal, cereal, coffee juice, muffins, pancakes. Room had: mini fridge, 2 phones, coffee maker, safe, iron+ironing board. We both worked for a hotel in the past and so are pretty non picky guests. We looked after ourselves and only used housekeeping one day so I can't say much on that. They restocked towels, TP, emptied trash, made bed, didn't touch our stuff. All good. The furniture and decor is a little mismatchy but kindof cute. TV worked, free wifi was quick enough for streaming netflix. Our room was on the corner of the second floor and we didn't have any problems with noise of any kind. The pool looked nice and clean but is outdoor (possibly heated?) but we didn't have suits with us in December anyway. Can't remember if I saw a hottub but there probably is one. Our room was spacious, with a little bar sink area and also a big bathroom with a standing shower and separate jetted tub which was cool but we didn't use. Didn't interact with the desk at all besides at check in, and he was nice enough. Offered us to pick first or second floor. That was nice. We remember our trip and this place fondly. read more

Ah! Where the middle of the week drunk debautchery will lead!.... Uh, anyway.. I don't know why I forgot to review this place but better late than never! We crashed here one night after partying for St.Patrick's day one year in Campbell. Like the rock stars (haha sure) we think we are, we rolled up here and expected a room and maybe some morning eats. Ask (and pay) and you shall receive. With one, very obvious drunk man and a tipsy woman, this couple still received nothing but the best check in service from the older, friendly gentlemen who checked us in. I'm sure he got a good laugh in or two and hey I don't blame him, we were redunkulous! Breakfast was amazing here! Best I've had in a while. There were several different baked goods offered, waffles, juices, milk, coffee, teas.. you name it. I just wished we could have stayed here longer and enjoyed it more...but alas, when you party on a week day (never again)... you gotta face the sad truth that you still have to wake up again to the real world on the following day. Boo!... I'm not likely to come back anytime soon, only because I live literally down the street now but you need a place to crash then this isn't too shabby. read more

NOT RECOMMENDED! The decor is very outdated. The carpets are filthy, we didn't dare walk on the carpet without shoes on..The bathroom, vanity area, and room closet had black mold all over the walls and ceiling. It was so bad in the closet that the smell made me cough and get a stuffy nose. When I called down to the front desk to ask for towels, the guy said he only had some slightly smaller then the large ones available. . So I asked for 3 of those and 3 wash clothes. I got 3 bath mats and 3 hand towels! All the chairs in the room looked like the were there since the 60's, old a very dirty. I definitely won't be staying here again. read more

Poor management . place is not kept up.lacked cleanliness.weird noises in walls throughout night. Been staying here for many years and will never return read more

So California. That is how I described the hotel to everyone that asked me about where I was staying on a recent business trip. I loved the multiple mirrors, and the toilet with the low flow options. The bed was comfy and my room wasn't too cold nor sweltering whenever I entered it. It looked a little dated, but I feel that only added to the charm. Perfect walking distance from downtown Campbell so I could have a few cocktails. read more

Having lived in the area, always passed this place but never needed to stay. Did have friends that mauled prom dates there so I had second or third hand experience. When the time came to visit the hometown, I asked the wife where she wanted to stay and she indicated somewhere central to friends, family and the immediate area we used to live. Hotels.com gave a great rate and good reviews, so we gave it a whack. What a pleasant time we had. Huge room with a small sitting area, coffeemaker, micro and small fridge. Would also like to mention the bathroom which was as large as some hotel rooms I've stayed in prior. There was a problem with one phone (there is one next to the toilet as well!) and that was sorted promptly and efficiently, and the gals at the front were friendly and helpful. The kids loved the pool complex and they offer your standard buffet breakfast in a nice enough room poolside. Not the greatest stuff, but equal to most mainstream hotels that provide brekkie. Sure, it may be a little long in the tooth, but if you want a decent place to stay for a fair price then look no further. As a bonus, you are right by downtown Campbell, a hopping spot for sure, and the Los Gatos Creek Trail goes through the parking lot so eye candy aplenty can be found. read more

Great people to work with, very nice, and reasonable, Adam worked the counter and was able to get me in quick and easy, thanks Adam!!!

The hotel has some character to it. The staff could use some training, nothing really wrong, but definitely not welcoming. I was surprised that for some reason I got assigned the handicapped room, on the plus side the room was larger, on the down side the bathroom and shower felt kind of weird. They offer complementary hot breakfast, not bad for the price of the room. Nice selection of cereals, juices and coffee. But the scramble eggs could be improved. The hotel is clean and located walking distance to a lot of restaurants and stores. Campbell Inn, please improve your Wi-Fi, it is terrible! read more

Awful, hate this place. Used to be nice, but the decor and customer service is awful. Ten years ago the decor was old and kitschy, and now - being that the decor is exactly the same and falling apart - the decor is just old and extremely outdated. I used to have fond memories of this place, but its time has come and gone until it gets new owners. One star - for the memories Zero Stars - for it current condition and management that doesn't get it or care, transparently, read more

Find another hotel. It was not a pleasant experience and everything in the room was old. Spiders seem to like it well enough. Takes a long time for the water to warm up to take a hot shower. Will not be returning to this hotel. Too many others to choose from. read more

Good: Front desk staff were very friendly and welcoming clean rooms location next to Prune Yard OK: bed marginally comfortable 80's decor in room Bad: Mosquitoes in the pool read more

Campbell Inn is a good value. The front desk staff were friendly and knowledgeable and gave us all kinds of information, maps, etc. The Pruneyard is just a block away with shopping, eating & entertainment. Our junior suite was very spacious. There was a real working fireplace (not those electric ones with the fake logs), a desk, separate seating area, small fridge, microwave, and a jaccuzzi tub. I was looking forward to using the tub and was not disappointed!. The room was a bit outdated, but it had a homey feeling. I bet my dad would love it here! The only frustrating thing was the two bedside lamps didn't work and I brought a book to read & relax with. I moved one of the other lamps in the room to the side of the bed.m Problem solved. Breakfast was pretty tasty, lots of options, both hot & cold. Fruit, meats, eggs, lots of different breads, coffee, juice...something for everyone. I think some soft music in the seating area would make it a little nicer ambiance. The Campbell Inn also offers a shuttle van to the San Jose Airport. A plus for travelers! read more

Cute hotel for close to everything stay in San Jose. Great breakfast, pool and a hot tub. Bed was comfy, air conditioner a bit noisy, room was spacious. Loved having his and her vanities with 2 sinks!!! read more

Campbell Inn - Pool not huge but plenty big for hanging out - Hotels Near Me - Campbell, California

I booked a 3 night stay for my wedding weekend, March 9-March 12 (1 night before my wedding, the wedding night, and the next night) at the Campbell Inn....not knowing it wasn't the nicest of places. As I went to check in to the room they gave me, I found housekeepers still cleaning it but by quickly looking inside, I realized this place was terrible (very close to a Motel 6) and there was no way in hell I would bring my new bride to this place. (I know, I should have checked yelp reviews on this place prior to booking....but unfortunately I did not) I immediately called the front desk and spoke with Rowina (not sure how to spell her name) and asked her if I could cancel Friday and Saturday night without penalty. She told me yes, I could cancel the last 2 nights of me stay without a penalty. I ended up booking a room at the Larkspur landing a few miles away and stayed there March 9-12 instead. I thought all was fine when while on my honeymoon, I realized Campbell Inn charged me for all 3 nights. Once I returned from the honeymoon I spoke with Ruby and explained my situation. She was helpful and offered to speak with her GM, Hassan. After a day or so I checked my bank statement and saw that I was reimbursed for only 1 of the 2 nights I did not stay. I then called back and spoke with Hassan and reminded him of the situation. He sounded uninterested and was not very friendly when he told me he could not do anything about it because he did not have proof that I did not stay. He said there was no note on my account that I cancelled me stay and that according to their cancellation policy I would be financially responsible for that Friday night (March 10). Hassan said I would need to confirm with Rowina about the initial phone conversation as proof. After speaking with Rowina, she told me she did not remember our conversation (of course) and could not help me. She rudely told me that since I was the one being charged, I should have checked out at the front desk to receive a receipt and ensure I am not being incorrectly charged. I was then transferred back to Hassan who told me he would investigate the housekeeping reports and inform me if he found any evidence of me not staying. I did not hear from Hassan for a few days so I called back to check the status. He told me the housekeepers did not enter the room I reserved until Saturday because they thought I was still there. I was informed by Hassan that the housekeepers who entered the room on Saturday nor do the housekeeping managers keep detailed notes on whether the room was needing cleaning or not. Unfortunately at this point, Hassan is refusing to refund me for the Friday night I did not stay. I understand I could have asked for a confirmation email stating my cancellation and that I could have physically checked out with them at the front desk to ensure I was being charged the correct amount. Due to it being my wedding day on Friday, March 10, and the fact that I stayed at Larkspur Landing, I did not check out physically with them. I guess I trusted Rowina too much that she would stick to her word and cancel my stay as she had verbally told me. Word to the wise....avoid this place at all costs....most of the staff don't know what the hell they are doing, Rowina is not trustworthy and Hassan, the GM, is an ass. He could very easily fix this problem but is willingly choosing not. read more

My daughter and I recently stayed the night here at Campbell inn. This was a great location the grounds were beautiful and very clean the spa was nice and hot the pool was warm and the breakfast was great the staff were also very friendly read more

This hotel is run down and old. Cleanliness was just ok. There were handles missing from the dresser, it was very dirty outside the room with cobwebs, bugs and cigarette. There were people outside playing loud music and it smelled like they were smoking something other than cigarettes. This hotel is definitely not worth the money you pay for it. read more

Very rude staff I got a room to take my kids swimming told me I had to many guess with me which were my children and to top it off my children got lice from this hotel my children have never had lice before read more

I was on a business trip back to the Bay Area and stayed there for 4 nights. I would give this place one star if it were not for some polite young men at the reception who helped out with check In/Out process. For the rest of the stay the cleaning crew missed a day cleaning the room. In addition there was a staff member named Richard who must have had hearing problems, augmented with a rude attitude manning the reception desk late evenings. This guy could not even answer basic questions regarding their business center and support materials. Next time I will be Marriott across the street. read more

Didn't clean room and front desk didn't seemed concerned when I told them. Also condom in night stand drawer was extra bonus. Was nice 30 years ago really has gone downhill. read more

Horrible stay. We stayed for about a week. The first night at check in the front desk was rude. The hotel is a bit run down. Our first room was dirty. Debris in bath tub, lizards in the room. Paper thin walls. We moved to a different room. This one was worse, infested with ants, the door didn't shut securely unless you slam it and dead bolt at same time! When discussed with front desk about room they said, sorry housekeeping can come up for bugs and more towels. However couldn't move us no rooms available. We tried to go to a different hotel, all in area were reserved. No availability. We slept on blow up air mattress until we could check out. When we told about our stay, they offered no apologies or compensation. Stated other hotels are 400.00 a night. Be happy you got a room. Truly awful, do not recommend read more