They called and confirmed with me multiple times my delivery date and emailed. Then when I called…read morethe day of "today". They made excuses and did not try to rectify the issue for today. As some one that doesn't have a lot of time and I paid for service it should be done on time. Especially considering I have proof. No manager was able to be reached nothing Middle of the week..

We have purchased a number of items from this store (and other locations). The selection and value…read moreare great, but we can't say the same for some of your sales people. Today, while visiting the store, the floor person was rude and unprofessional. She was dismissive of other customers as well. Some attention needs to be taken in training staff.

Absolutely amazing service. We have recently added a swim spa to our home. Communication was great,…read moredelivery was seamless. The team made the whole process super easy. We felt informed and love having such a great selection locally

I have spent a lot of money in this store over the years but recently ordered an item which I…read morethought was a little expensive, before ordering I checked what it would cost in Vancouver but ordered locally as I like to support the community. Well i saw the bill and said it was over $100 more than Vancouver and maybe 200 more than online. Justine said that was incorrect they had to charge a set price, she did check later and confirmed the lower pricing. Her other comment rather than being sympathetic was she should have charged me more! Really disappointed in the manner in which this was handled, customer service and social media are big today.

I had problems with my central vacuum. Repairs were done within one day…read more Very helpful, knowledgeable and friendly staff I would definitely recommend this business

When in need of any cleaning supplies--Island Cleaning--will have what you need. From their vacuums…read moreto full commercial lines of equipment they have it. Nice new digs too!

We have made a couple of purchases here including a hot tub. It is a small family run company…read morethat provides absolutely the best service. The friendliest people. When we set up the hot tub we were constantly calling and asking questions about chemicals and they were great - very patient. Prices are pretty close to the city prices and you can't pay for the amazing service you get. We would highly recommend.

From the owner: We specialize in customer service - in store, via phone or email, and house calls. We service and…read morerepair all brands of hot tubs. We are an authorized Beachcomber Hot Tub Dealer and home to the Big Green Egg. We carry Ooni Pizza ovens, Green Mountain Grills, and sustainable patio furniture. We want you to enjoy all facets of your patio or deck.

My mom was really in a pinch, her dryer of 16+ years was overheating and failed. We phoned Trail…read moreAppliances in Nanaimo and Brandon Richardson sealed the deal. I had looked up the appliance we wanted, nothing fancy, we found a great deal with over $100 savings, online and phoned the store with 1 hour until closing. Brandon took my call and was very helpful, professional and knowledgeable. He took care of everything in one phone call, in 15 minutes I had brought the new appliance and arranged delivery, installation and removal. I had an excellent experience and wouldn't hesitate to recommend and shop here again myself. The delivery team arrived exactly as they had said, keeping us updated and informed of progress. They were efficient, clean and friendly and took all of the packaging and the old appliance away after installing the new appliance. What an easy experience.

Salesperson was okay, BEST DELIVERY TEAM ever, WORST FOLLOW UP SERVICE EVER - it's non existent…read more The door of our washer doesn't align so it doesn't shut properly. Called for service. Got the run-around - they were sending me a link where I was to send in a video of the door not closing (seriously?). They got my email address wrong. Finally straightened that out, and was dealing with a different person. Sent photo and video then, a week and a half later, finally received an email from the manufacturer on Friday asking me to phone and confirm an appointment for Monday (today). They're closed all weekend so couldn't phone to confirm but I set aside the day to wait around. Phoned the number this morning and was given another song and dance about how this isn't an appointment. Sure sounds like it was, as the email from the manufacturer says, "calI to confirm the appointment date and time". Now I wait, again, for a call with a confirmed appointment. Sure glad this isn't a fridge or freezer with a door that doesn't shut. Haven't heard squat from our salesperson - how about a follow-up call after delivery to see how things are going? Trail Appliances has washed their hands of us - handed us to an applicance repair company in town and to the manufacturer of our appliance who can't seem to coordinate things before contacting us. And as I go to post this, right below the box is: "This review is looking pretty epic! Nice!" Get your act together Trail.

I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!