We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

If I could, I'd give them 10-out-of-5. Without fail, they provide service that is always above and…read morebeyond. We've been using this company for 13 years now, and honestly, the service just keeps getting better and better. I had a pool "emergency" and it was dealt with immediately. ALL the staff are great, from Front-Facing Sales to Pool-Opening-Closing guys. Laurie, you really should be very proud of your staff (and yourself!).

These people know their stuff. They are honest, friendly, fair and really wanting to do their best…read morefor you. I am thoroughly impressed with this business.

I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

It's time to come come..... what are you waiting for, an RSVP?…read more Beef sandwich, German breakfast, stroganoff..... classic classic classic!!!

The pool here is great! They have a a great diving board into a 3.5M deep pool. There are hot tubs…read moreto soak in as well. I have been staying here the past two nights a part of the BC Bike Race and enjoyed the pool, nice grounds, and the use of the rec center food room. What did I learn today? There is no one around the area that will deliver pizza here. So sad.

I would give Randy six stars if I could. He has come to my rescue many times for my pool,and hot…read moretub needs. For repairs,or just advice,Randy is very knowledgeable,and trustworthy. Not the kind of contractor that tries to squeeze every nickel out of a customer. Unfortunately he had to close his store down for lack of employees. However he still sells(and delivers) pool equipment,and chemicals.

From the owner: With The Oasis Pool & Spa Centre, we maintain your pool and hot tub so you can continue to enjoy…read moreyour backyard paradise. Located in Surrey, we're available throughout the area. We carry high-quality parts and accessories for swimming pools, hot tubs and spa equipment, so you can feel good about our maintenance services. Check out website where you can find more information.

We were vising from the US and not used to seeing such great indoor facilities and kids activities…read moreat a city run aquatic center. It was a treat! The pool areas were very clean. The changing rooms were getting heavy use the day were there, considering that they were also clean. We used the family changing area and it was a little crowded, probably could have sent my husband and son off to the men's room. However we did have a shower and dedicated changing area after only a few minutes of waiting. The leisure pool was plenty big for the people there that Sunday. The toddler loved the easy entrance and stairs to get in and out and there were lots of floats around for the kids to play with! The older child (8) loved the slide. Yes it is short, but there was also no line at all and it was very fun with spirals and dips. Probably I would just shower the kids and towel them off next time (instead of trying to change them into dry clothes with the wet floor), but definitely worth it!

Some instructors gossip about the members behind their back. Unfortunately, this reveals their low…read morelevel of professionalism and lack of emotional maturity. Class is never acquired or learned, it is ingrained from childhood.

Our infrared sauna and cold plunge tub were delivered and installed and all went well. I was eager…read moreto try the sauna but honestly? I HATE cold water and didn't plan on using the cold plunge other than to throw a leg in there maybe ..(it was for my husband). If you think voluntarily putting your body in a tub of cold water and ice sounds a bit crazy, google "benefits of ice bath " "cold plunge" At this point we are both using the ice bath daily. I know, shocker right?!!! Why? Because the results are incredible! To name a few, it speeds up muscle recovery after a workout, decreases inflammation, improves mood and the list goes on and on. The sauna is also amazing! We ended up getting a 3 person Finnleo infrared (used by 2 of us) and so glad we did this! We would not have been comfortable in the 2 person model. Some of the sauna benefits we have been experiencing are improved circulation, better sleep, recover better from Soreness and stiffness after workouts.. and more! Thanks again to Debbie, she held our hand every step of the way and is always happy to share her knowledge/personal experience.

We had purchased two tubs from their predecessor, Northwest Hotsprings and received excellent…read moreservice. Our new home has one of their tubs that we did not buy. When it needed a new cover we ordered one from the renamed business. We were told to expect 6-8 weeks wait. It took almost double that because it sat in their warehouse unlabeled. Then the first installer couldn't figure out how to do it so another delay. I tried to finish paying the second installer but he had no invoice and the office would send one. A few days later I got an accusatory call asking why we hadn't paid the bill. After a tense exchange he finally agreed to send an itemized bill. He seemed to think i should pay whatever amount he threw out. They have lost my business permanently.

Scam company, during april, they sell a 3 months pass where you get an additional 4th month…read moreincluded. Yet they don't tell you that during the 4th month the pool and gym will be closed. Supposedly this happens every year, yet the earliest email they sent about this closure was ONLY 3 DAYS PRIOR TO THE CLOSURE. They offered no immeditae compensation or solution for consumers, unless they went out of your way to call them. They directly lied on the phone saying email notification was given much earlier than 3 days prior, yet refused to provide a date or further information on these supposed notifications... they offered 20% bonus days as compensation for taking away 66% of the services.... They falsely claim that they have no obligation to provide 100% services due to their terms of service, that is not true... this bait and switch is fraud and not permitted in Canada. Please report them to Consumer Protection BC... You cannot offer a monthly service then simply take away 66% of it because your terms say "availability of services may vary"

My whole family loves this place. We come every year while we are in Whistler. It's entertaining…read morefor our whole family--ranging in ages 3 to 70. There's something for everyone and it's also super affordable. Small, but decent fitness center that has everything you need. Great and frequent fitness classes. Awesome swimming pool with hot tub, steam room, kids pool, etc. And an ice skating rink and hockey area. There's also a playground nearby. And squash courts. There's so much to do and everything is so clean and in good shape. And the staff are really nice as well.

Terrific service! I had a terrible disaster with another company who installed a pool that would…read morenot stop leaking. Will went above and beyond to make sure my product was what I wanted, his deliverables were on time as promised. There were no surprises and I am enjoying every minute of my swim spa! Honest and Knowledgable!

I have had Island Hot Tub service my tub for the last nine years and they have always been…read morecourteous, on time and successful in providing a high level of customer care. It has always been a positive experience and I highly recommend Will and his team.