Worst company that I have ever dealt with.  I bought a satellite, 2 receivers and installation.  Took over a week to get call back to get paid and scheduled.  They told me they didn't need access codes for the direct tv receivers.  I told them Directv could not activate without them.  I called them at least 40 times during the process and no one owns the problem.  They just transfer you to another dept., and you get their voice mail.  No one will find them or go get them.  For example, I called back 7 times to find out if was ready for promised pickup today and to ask again about receiver id's and access codes.  Finally, a service technician called me back with the codes.  When I gave them to Directv they told me they were used receivers that were showing as leased to another customer and were in collections and so they couldn't activate.  I called back another 4 times and finally got a person, took 4 hours for them (and 6 more calls on my part) to get access codes for 2 more receivers.  When I called Directv again, these were also used and showing as leased to other customers and so could not be activated to another person's account/use.  Meanwhile, my husband is now standing at the counter to pick up the rv.  Directv is shipping me overnight new receivers, so that we can go on our vacation. Meanwhile, they didn't have any receivers of their own to even test the satellite that I paid $1,300 will even work.  I have to figure that out an install the receivers myself.  I received a refund after messing with them for over 3 weeks, and no less than 50 calls on my part, and now who knows if will work for my trip.  They don't apologize, just issue refund.  NO one answers their phones, returns voice messages or calls you back.  I dealt with no less than 9 people there including the main ladies that answer the phone system (they got to know me well) - you are just transferred to another dept.  My husband mad at me, I am in tears, and this company still did nothing to make it any better, while leaving me with a $1,300 satellite plus an additional $1,300 in labor for something I can not even use or know if it works.  We live a good hour and a half away.  You should be ashamed of how your customers are treated!!!!  Lazy Days has made a customer for life - you could definitely take lessons from them.  Also, how can you sell used (sold as new) receivers!  If this satellite does not work, will be forced to take legal action.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

it's been almost 2 years and still warranty items not completed, no one returns calls or emails- they are asking me to call forest river directly! Quick to sell a camper but BAD support on warranty items!!! Going up the ladder to next level of management now! read more

I'm sure any of the 5 stars on here are from the employees. I haven't met a person yet who doesn't think Camping World is the WORST. They have awful customer service! I spent over 25,000 cash on an RV. After they took my money the customer service was over. Not that it was that great to begin with. When I picked up my RV I waited for 2 1/2 hours for it and this was with a scheduled appointment. They never return phone calls. Their service department doesn't do the work until you are there to pick up at your scheduled time, then you wait, again. If you walk in, don't expect to be greeted by the "customer service" front desk. The girls are too busy talking with each. On several occasions I had to remind them I was a customer and could they offer some help. They are RUDE and do a terrible job. I will never go back or refer them. If anything I will steer people clear of Camping World of Longmont. Go to Century just down the road they are great! Friendly and helpful. Just like a good business should be. read more

Saw a unit online for $29.5k, a good deal. Drove there and talked to the salesman, looked over the unit, and were seriously considering purchasing the fifth wheel, when the sales manager came back and stated the listing was made in "error," the actual price was $4,000 more, and this is the reason they have a "disclosure" on their web site. We thought they should the honor the price. Not sure it was a mistake, or simply a ploy to get people in the door. Regardless, found the whole experience distasteful, and unethical. Won't be going back for anything, even toilet paper! read more

Wish I would have listened to my husband! He had a gut feeling Camping World was not for us. After 3 visits I talked him into the membership because of all the benefits and because they're nation wide! They are 77 miles away from us but I thought they were gonna to be the best idea. We Ordered a couple things, $2400 worth of things, they said would be no more then 10 days to receive but now on the 20th day and 6 calls from us later and we still have no idea what's going on!! First 3 calls we kept getting hung up on. The service department Just picked up the phone and they hung it right back up. HORRIBLE CUSTOMER SERVICE! Then when we finally talked to two guys the first one was really rude said he had no time but would call us back that night. No call!! Second day and second guy laughed and said we were lucky he wasn't busy and said they had the purchase order but no parts and will have manager call us. Surprise surprise, no call back!! Next few times we called Carey so called parts manager said he would call back twice no call. I finalLy called and asked for a refund. Carey conveniently tells the girl I was speaking to that everything was there. I said no I don't want them to do it because now I have no trust in their work ethics. I'll order the parts myself and have one of our local shops do the work. Funny we ordered items through the online site of CW days after placing this order and we still received the items one week before the store said they had our purchased parts. I wish I read the reviews before going down there! If I had I would have never even visited the first time. Makes me sick the money we spent and can't receive at least some what of a decent service. We even asked to speak to the store manager and was given a voice mail, so left a message. Guess what? No call back!!! I'm so disgusted!!! I'll shop online but never go to the store. Apparently all the stores throughout the states have this rep. Great sales but sucky parts and service. read more

I am so disappointed in camping world. We bought our pop up camper from there and unfortunately, it was not popping up so we had to take it in to get service. We were told that we couldn't even drop it off until June 11th and we had called at the beginning of June. So we dropped it off and were told that it wouldn't even be looked at until June 15th. Keep in mind that we have a 10 day camping trip planned for July 6th so we are on a time crunch. We just found out that they didn't even look at it until last WEEK! They said that the part they need won't even ship until 2 weeks however, they can do overnight shipping if we pay an extra $130. So we agreed only to call later to talk to the manager who said that he doesn't know what the previous representative was talking about because the company is going out of business and can't expedite. The manager was not helpful at all and didn't seem to care about the fact that we have been given misinformation and that we might not get our camper by the time we need to go camping. This morning, my husband called the Jayco manufacturer only for them to state that they are not going out of business and that you can absolutely get expedited shipping (2 business day shipping). We have been going back and forth and on top of that, WE have had to be the ones to call for an update. We have no gotten any phone calls as far as updates and every time we call we get a different story. I cannot believe how horrible the customer service has been and I regret taking my camper here in the first place to fix it as the service department does not seem to care at all about the fact that we've been over 2 weeks for this to be fixed. If they would have looked at the camper when we dropped it off, it wouldn't be such an issue getting our part. I will NEVER use camping world again for ANYTHING. read more

Kavin is one of the best customer service people I have come in contact with for a long time. He has advised me twice when purchasing items on promotions camping world is offering that saved me alot of money.He is very professional for someone so young and is the reason why I won't shop anywhere else for camp supplies. read more

I have NEVER EXPERIENCED WORSE SERVICE ON ANY PRODUCT ANYWHERE. We bought a Winnebago from this Camping World. It needed a few minor repairs after purchase. They had our motorhome for 3 months wherein a saga began that is far too long to tell in full detail. Suffice it to say, the communication with service people was deplorable, calls made over and over again that were never returned and people within the service departments having absolutely no communication with one another. At one point the person in the body shop called us because he was ready to do some work and wanted to know when we could bring our motorhome in. He had absolutely no idea it was already there and had been for 2 months. The most major of the repairs needing to be made was that the coach door needed to be replaced. We finally picked up our motorhome with repairs having supposedly been completed, and the following day realized that the door lock which was installed when they put in the new door was not working. They sent a service person to where our motorhome was stored to repair the lock. He tried to blame the broken lock on someone trying to break into our motorhome which we knew with certainty did not happen. He ordered a new lock and returned for install. He did not have the correct tools to fix the lock so was having difficulty and showing great frustration. Fortunately we were able to provide him the right tools. After it was all said and done, the lock was fixed but there was other damage done that needed repair. At this point, we cut our losses and are taking our motorhome to TransWest which was suggested to us by Winnebago as a warranty dealer. MY ADVICE - CUT YOUR LOSSES EARLY AND GO SOMEWHERE ELSE TO BEGIN WITH. We wish we had. read more

I recently purchased a new 2018 Jayco Jay Flight SLX trailer from this dealer, and had a very good experience with sales reps Brent and Leonard, and also worked out a great deal in my opinion. I picked up the trailer and had no issues with the experience at all, but noticed I was missing an enclosed underbelly after I got it home, which it was supposed to have according to the Thermal Package sticker on the side of the trailer. I contacted Brent and he arranged for me to bring it back for a check. The service guys immediately verified and acknowledged it did not have the thermal package at all. They got Joe, the Sales Manager, involved immediately and they offered to swap trailers with me so I could have the full thermal package, which I agreed to. I even got a few additional upgrades that the first one didn't have but that were on the unit they had on hand to swap, and they didn't cost me any extra. I was treated extremely fairly, they resolved the issue promptly and professionally, and, so far, I'm extremely happy with the experience and the new trailer. Major kudos and thanks to Joe, the Service Dept guys, Brent and Leonard, for the great service and fair treatment. read more

We were recently in the market for a new RV and had done our research as well as attended several RV shows; then as we were on the lot at Camping World divine intervention took place and we met Clay Rush. What a positive experience and Clay is a breath of fresh air - he was extremely educational and listened to exactly what we were saying along the way. Within a very short time he showed us several options which allowed us to immediately narrow our search and make a great decision on a new RV. Clay is a "rock star" in our opinion as we have our own businesses and realize how extremely important that very first interaction can be for potential Customers to really feel like family and that the Sales person isn't just trying to meet a quota or make a sale; and, this describes Clay Rush in total. He was there to help us through the process and he was there for us to answer any questions without pushing us in a certain direction which was so refreshing. More importantly, he's been there for us after the sale and to say we have a new friend would be an understatement. If you're looking for a new RV we would highly recommend Camping World and, in particular, Clay Rush! read more

I must give extremely high praise to the young men in service and parts. I'm well aware of the dubious reputation the store had in the past! However, it is clear that a change has taken place. I have had warranty work done, body shop work, and made large purchases that required install on my 2016 Thor palazzo. So, Ive had a sampling of their work and customer service. Ian so impressed with their constant communication, coordination of work, and their overall desire to please! They have payed attention to my needs and goals. It feels like a high end luxury car dealership. Cameron, in parts, Joey and Connor in service ,are all tremendous. These young men have displayed a work ethic that is rare these days. They really do take pride in their work and aim to please. My rig is in good hands w them and I'm now a loyal customer. It is obvious that the hiring philosophy is attracting people w real talent. The store is on the right track! read more

My wife and I were in 2 weeks ago and bought a new Jayco trailer. This was our first trailer and were not sure what to expect. We are so happy with the whole process. We worked with Jessika. She was so nice and very informative. I explained to her what we were looking for and she found us the perfect one. The negotiation was very easy. The "paperwork process" was also very relaxed and fast. We also worked with Jim in the business center. He was very helpful with doing all the paperwork. They do all the finance shopping so we didn't have to. He got us the best rate for our camper. I feel like they worked very hard for my wife and I to make this the best experience. When we came back to pick it up. They both remembered us and the walk through was fast and easy. I was very surprised when I read all the bad reviews. The whole experience was amazing. Camping world has 100% earned all my referrals. Thanks Camping World. read more

Dreadful service department. Service reps come and go. I had to use Camping World for warranty work on my 2013 Thor Outlaw. It soon became a comedy of errors. Phone calls weren't retuned. Requested services weren't done. Two years ago they broke my windshield and didn't say anything. Fortunately I noticed it and the General Manager reluctantly replaced it. But they didn't do it right and the windshield leaked. Requested tire alignment wasn't done and I had to send thousands of dollars replacing all six tires that looked like they had over 100,000 miles on them. The General Manager denied any responsibility. Instead, I was accused of (1) not requesting the tires be aligned when I actually had asked, (2) not noticing the problem, (3) not driving the vehicle properly, (4) making it up. One look at other Yelp reviews and it is quite apparent the problem of a dysfunctional service department continues to this day. read more