We had a blowout on our 2015 Lance 1685 trailer during our move from California to Colorado. The blowout caused some damage underneath the trailer. We arrived in CO on 11/23/2014. I called Ketelsen on 11/24/2014. They would not look at the trailer until 01/04/2015! Ok, thought that was strange, but since they were the only authorized dealer in state of CO, we waited. Some come January 4th we took the trailer there. We also wanted some other warranty work done, adjusting the blinds and replacing some cushions that had torn. James was very nice and thorough about writing everything down. So we left it there. A month later we called and it hadn't been looked at yet. Hmm, ok. James said they had ordered the new cushions and they were just waiting. March came and James said they were still waiting. So I called Lance and they told me that there was no order for the cushions. About 2 weeks later James called to say the cushions were in. When we went to look at them the backing was the wrong color. James blamed it on the manufacturer. We told James that we wanted to use the trailer instead of it just setting there for months in the elements. We wold bring it back when the parts were in. So it was towed out so we could take it. While examining it we saw that still no work was done on the damaged area. Before we left we tried to turn on the water and found that the pipes had frozen and the water heater and the faucet had broken. So, we had to leave it to get repaired. That they jumped right on because it wasn't under warranty. So $1500.00 later that was fixed within a week. When we went to take it we opened it up to make sure the water worked, they also charged $150.00 to winterize it. When I opened the door I saw that my things that were under the sink, where the broken faucet was, where thrown all over the trailer and the broke my broom. And dustpan and an electric fly swatter. Nothing expensive but it shows the carelessness of Ketelsen employees. So we hooked it up to our truck and brought it to James to show him. He told me that he. Knew what had been done but didn't offer any compensation. He went back in the office. As we ere about to leave we noticed that the rock guard wasn't closed. We thought that was strange but we went to shut it we noticed that it was not closing correctly. After a closer look we saw that the corner of it had been pried open, as if someone tried to break into it. We had James come out to look at it and he just stood there not saying a word. After about a full 2 minutes of dead silence he said they didn't do it. Ok, but it was done on your property while under your care. He got a supervisor and he said they would look at pictures that were taken when it was brought in and if it shows that it happened while it was there that they would try to bent it back or have it replaced. At this point I didn't even want to look at or get in the trailer again. We took the trailer home and sold it. To this day Ketelsen has NEVER contacted us about the cushions or the rock guard. read more

We bought a New Lance Travel Trailer (from a different dealer) in May 2015 and need some warranty work done. We were informed that they have "a new standing policy of theirs, that they don't do warranty work unless the unit was purchased from them." That was the attitude we got from them when we were looking at travel trailers. From Florida to California, they were the least friendly or helpful. If I were the Lance Management, I would look elsewhere for a more accommodating dealer, like Holiday RV in Poncha Springs, CO. It is further away, but they were very helpful in getting the warranty work done. read more

Purchased a Lance camper from Ketelsen. This is our third camper from Ketelsen. There was a recall on the automatic jack, we got a letter from Lippert the manufacturer. So I called Ketelsen. The call was routed to a recording. I left a message. No one called back. So I called again, and was dispatched to Mitch. He asked me to email in the VIN number and the photos of the jack. I sent the email with the information. Got no acknowledgement for a few days. So, I called again. Mitch said that he will do the paperwork and they should get a replacement jack in two weeks. Three weeks later, I didn't get a callback. So I called and talked to Miles. He checked and they had received the jack. He said he will have Mitch call me. Two hours later, Mitch called. We scheduled a repair time, I went in for the repair. Mitch was very thoughtful and the jack replacement was done. Since I am not a new customer, I think I can offer the following assessments: 1. Phone messages have to be returned. I have the same experience with Keteksen's other service representatives (not Mitch). Phone messages was not returned. As if it was never recorded. This is the minimum any service businesses should do. 2. Seems like there are communication problems with the suppliers. My last camper I got from Ketelsen, one of the cushions was the wrong color. It took them two months to get a replacement. And the replacement cushion was the wrong size!!! The whole episode took months to resolve. Since it was just a cushion, I didn't make a big fuzz about it. 3. The service reps are friendly and, in general, competent. But they need better communications with the customers. Such as return emails, returning phone messages. Followup with repairs should be done at least every week, event when they are still waiting for parts. These are minimum common courtesy, should be mandated by the management. People should be accountable for not doing the minimum. 4. Since they are the only Lance dealer in the Denver area, they should double down on their service effort. Since they are the only resource for their customers from this area. read more

This place is a disgrace!!! They are rude and should be out of business. They make promise after promise and excuse after excuse. With all the wonderful RV places I have dealt with, I wish I had read the reviews here first. After waiting over a month for service, I finally had to go elsewhere. They tried to make me think they are doing me a favor to provide a service I was willing to pay for. Aren't the customers supposed to be helping a business by using them? Not at Ketelsen!! Go anywhere else even if the service isn't great. At least it won't be pathetic like these folks. read more

Absolutely worthless parts department. I have a coleman pop up. Looked for simple safety chains...nope. Propane Tank Tie Down ... nope... i have seen more parts in 7-Eleven. Trailer Source down the road had it all. Don't waste your time with this place. read more

I have purchased from this site when it was Ketelson, for 30 years. Now as Gander I called several times this week to schedule service and can only leave messages, no one answers. And no one calls back after leaving a message. I scheduled a request for service online as their website shows, still no response. Good thing this is not an emergency. So far I am very underwhelmed by this dealership. It is very sad that a dealership can't even have an employee of the service department return or answer a call. If this is an indicator of their customer service, look elsewhere. Further follow up, after two weeks of trying I have received one call back from someone in service while out of range. Have called back several times with no response and have told the main receptionist several times that I needed to talk to someone, transferred to voice mail. This is literally the most frustrating and uncooperative dealership I have ever dealt with two straight weeks now and I have not talked to one single person in service. Standby for their usual response to complaints. Run, don't walk away from this pathetic company. read more

This may be like Déjà vu to you following the previous review, but apparently I am yet just another dissatisfied customer... I took my pop up in to Ketelsen last year (2016) to replace the lift cable because it was fraying. Roughly $500 later, I had a new cable. Well, In June (2017) I went to pop the top to set-up for this summer and SNAP, the cable broke- this being maybe the 4th time lifting it since having the cable replaced. A little internet research and I quickly determined that Ketelsen had installed the wrong size cable last year, it was too small. I immediately called them and explained the situation and that I believed they made a mistake and how can we get this resolved? Well I won't bore you with the details but, long story short, it took 8 WEEKS and 4 CANCELLED CAMPING TRIPS to get it fixed! Essentially ruining our entire summer of camping. Just after it happened they wouldn't even let me bring the camper by in order to get some assistance closing the top. Remember, this was their error! Absolutely zero accommodation and hardly an apology. I've tried to give Ketelsen multiple chances, but between this experience and the attitude of some of the sales staff I've encountered in the retail parts and supplies department, I'm pretty much done there. read more

This is an update to my one star rating and horrific travel experience. It took quite some time to reach the right person who understood our situation. James Finn in service took over our issues and began working diligently on them. Not only did he work with us via phone, in person and email to understand exactly what happened on the road as well as the purchase of our travel trailer, but he worked VERY hard to rectify the situation to ensure all aspects of our issue were handled professionally and quite satisfactorily. They took our travel trailer into the shop for about 1 month and corrected all issues. They even went above our expectations. James completely turned our negative experience into a positive one. Thanks James for everything and the special attention we feel we received. I can hardly wait until next spring to begin our travel once again! read more

We had a great experience with Ketelsen. We worked with Dave Anderson and were very impressed. The sales we low pressure yet very informative. Dave was very patient with me, as I had a ton of questions and concerns. He never seemed annoyed by these, but instead worked hard to answer the questions to my satisfaction and even made sure we were comfortable with out new purchase. Dave worked hard to also make sure we were comfortable with the price we were paying. As we began the journey into buying out new camper we were able to work with Kevin in service. He is absolutely amazing. He was able to recommend options that would make pulling out camper more convenient as well as again answering all of my questions. He seemed happy to help and was just as concerned making me feel comfortable with the camper before and after the purchase. After we bought the camper we found that the refrigerator did not work. Ketelsen got our new camper right in to fix the problem. I am very impressed with the store, product, sales, and service. read more

Camping World - Wheat Ridge - RV Dealers Near Me - Wheat Ridge, Colorado

On a summer camp trip I backed into a rock and tore the bumper off my 11' Lance pickup camper. The bumper was severely dented and its attaching screws tore out sections of wood supporting it. I made an appointment to get an estimate for repairs 6 weeks ago (the soonest they could do the estimate). Yesterday, 9/05/19 I drove the 30 miles, one way, to keep my appointment. Two reps examined the damage and asked If I would be leaving it. I replied that I just came for the estimate so that I could submit it to my insurance, then get them to repair it if the ins. company approved. "No, you have to leave it for a week or so". I told them that when a car is damaged, the body shop examines, then writes an estimate. "We don't do it that way". So, I had waited 6 wks for the appointment for an estimate they would not provide. I explained that during the initial call to them to make the appointment the rep never mentioned keeping the camper jut to make an estimate. "Well he should have" was the response. OI can only imagine how long they would have needed to do the repairs if I had authorized it. While there I read some of the service prices listed on a wall chart. I was shocked as they were outrageous...$600 to winterize a camper...$145 per hour service, etc. I highly recommend going anywhere but there for service to a camper, camp trailer, or anything in between. read more

My wife and I recently bought a 2016 r*Pod 179 from Ketelsen Campers and we are very pleased with our overall experience there. Our sales professional, Jessica, was very knowledgeable and helped us through the selection and buying process. Everyone else we worked with were very helpful and professional, including the business manager, Kirsten, who helped us through the paperwork and the service technician, Gary, who explained in detail how everything works in our new camper camper. The staff in their retail store were also very helpful in determining what we needed to finish outfitting our new camper. We highly recommend Ketelsen Campers to anyone who is looking to buy an RV. read more

The front window of our Lance trailer was hit by a rock and shattered while we were traveling in South Dakota. Anxious to have it fixed as soon as possible, we contacted Ketelsen RV, as the closest dealer to our location. They had the replacement window in stock, and though tightly scheduled already, Greg worked with us and managed to squeeze us in. We did a good deal of calling back and forth from the road--Greg always returned our calls promptly and was very professional. The work was completed just as promised--even though they were swamped. We felt that the service was excellent all round and are grateful to Greg and the service department for their excellent work. read more

Very disapointed with the service. Purchased 3 trailers in the past 15 years due to customer service. No longer. We had our trailer in to be repair for warranty work. Many trailers broken in to . Ketelsen is not responsible and they don't care. Want to charge us $1500.00 to fix our trailer that was broken into on their property. The bill includes labor. We will never purchasse or recommend again. read more

The lady at the front desk was very nice and helpful, but that's the only positive thing I have to say. We walked around the showroom floor, used trailers and new ones without so much as a hi. We saw two salespeople in a trailer; one lying on a bed while laughing with another one. A group of five were in an office, with one having his feet up on the desk. Needless to say, we will buying our camper from someone else. read more

We purchased a Lance pickup camper in July and thoroughly enjoyed the experience. We were able to see all the many options and picked the top of the line. We dropped off truck for an install and our salesperson, Dave, even met us on his day off to coordinate. Stopped back with a few questions and the service people eagerly assisted. Would highly recommend Keteksen for a camper purchase. read more

My wife and I purchased a new 2016 Lance trailer at Ketelsen and it was a very pleasant experience. When I was almost home with our new trailer however a problem occurred (not a direct result of anything on Ketelsen's part) that caused significant damage to the trailer. Once I arrived home I called them and they were very understanding and helpful. They promptly got the problem remedied, handling the whole situation in a very courteous and professional manner. I highly recommend Ketelsen Campers when you are ready to purchase your new trailer! read more

If you purchased from Ketelsen, you're good to go. If not......You're HOSED. I purchased my KZ when I was in Nebraska. Twice I've called to see about warranty work. Yes.....warranty work. One was for a minor thing (propane hose) that would take about 3 minutes to change and 5 to pressure test. Both times I was told that because I didn't buy from them they "Might be able to get to me by December or January." and to "Call back later this fall." The other is for a fairly major thing that needs time to order parts and coordination and timing to put it all together. They wouldn't even pencil me in on the calendar or consider looking at my situation, order parts or even have pictures emailed to them until then. Maybe try taking my information and at least start the warranty claim with the manufacturer. Nope.......My options.......contact KZ or schedule it where I bought it.......an 8 + hour drive each way. Just browsing over the other reviews, this seems to be the standard for their business practices. FYI Ketelsen......when you treat potential customers like this, you will likely NEVER see their business for a major purchase. I, for one won't spend a dime in your store. Imagine the local Ford dealer telling you if you want warranty work done, tow it across the country to where you bought it. We don't have time for you here. Maybe just put on your website under the "Service" tab or have it in your phone message, that you don't service something that wasn't purchased there. At least then people would have an idea before sitting on hold for 10 minutes before being told they won't help you. Bad form Ketelsen.......Bad Form. *Update*.....as for KZ, I spoke to them this morning and they have 2 additional dealerships for Warranty work along the Colorado Front Range. Longmont and Colorado Springs. According to the KZ rep, the lack of service if you didn't buy from Ketelsen is a fairly regular complaint. read more

I purchased a 2016 toy hauler from Ketelsen's in October 2017. When I pulled it home, the gas appliances didn't work, found a leak in the gas manifold, and had to return it to Ketelsen's for repair, in December 2017. I purchased the RV with 2 propane bottles and a battery. I replaced an automatic switchover for the propane regulator myself. When I arrived to picked it up after the gas leak repair, I noticed there was no battery or propane bottles. I brought to the attention of the service rep, who promised me he would bring the bottles and battery to my home the next week. 2 weeks later and 3 phone calls with messages left for the service rep, the bottles and battery were delivered. Today, when I installed the bottles and battery, I noticed the automatic switchover propane regulator had been replaced by a manual switchover, making it impossible to screw the bottles in place. I called Ketelsen's today, unable to reach the service rep. read more

Purchased a new Lance camper from Dave during the winter and picked it up a few weeks ago. During the "delivery" another person we had not met before did a poor job of explaining the operation of features, when he started his spiel the first thing we found out was a battery had not been installed also there was manufacturing dust and dirt on the floors and in the drawers. The exterior was wet so I figured all their dealer prep amounts to is rinsing the exterior. Before we left I noticed the tires seemed a little low, it seemed like a big favor for them to check the tire pressure but when they did all four tires were well below the manufacturer's spec's. Haven't had a chance to use the Camper yet but I won't be surprised if there are issues. We paid cash for the unit but the young lady in finance was very competent and friendly... (We've not heard or seen anything from Dave since the purchase). read more

We had a great experience during the sales process. Dave Potter was our salesperson and he let us proceed at our speed, without pushing or pressuring us. Dave gave us all the information we needed, and very patiently answered all questions we had. We asked to have our camper ready for us the next weekend, and Dave and the team committed to that. Our experience changed considerably from there. When we arrived to pick up the camper, the office team was totally ready to close and they were upbeat and congratulatory, making us feel like we had made a great choice. When we got to the service team, however, it became clear that no one had yet been through getting the camper ready. Though it had been thoroughly cleaned (in fact it smelled so strongly of cleaning chemicals we had to air it out with the fan running for two days to be able to be inside it), not all elements worked. We bought the showroom model so it was readily available to them, but despite that several things were not working and could not be fixed while we were there. For example, the lights on our awning did not work. Ketelsen ordered the parts for my husband to fix it, and as of a week later the lights have not arrived. In addition, the level on the hitch did not work and a couple of other things. We bought a high end travel trailer. Given Ketelsen's reputation, and the high end reputation of our Lance camper, we were quite surprised that the service experience was so lacking. Finally, we got what we felt was a very high pressure sales job from the parts department, though from an extremely nice young man. It was obvious his job was to sell us as many parts as possible and that was not what we wanted or expected. Overall, 5 stars for the sales experience and 2 stars for everything else. Disappointing experience but a wonderful product. read more

Our purchase of a truck camper from Ketelsen was the best buying experience of any product we have ever had. (We are in our mid 60's). David Dowling was a fantastic sales person. There was no pressure, and he was patient, knowledgable and just a great human being. He responded promptly to any calls and addressed any questions we had. We also worked closely with Kevin in the service department and he was also over-the-top knowledgable, helpful and patiently answered all our questions. There was a lot for us to learn about the camper and Kevin and Kyle, (service department), took as much time as we needed to show us how to operate our new camper. This is the busiest time of the year for Keelson and we never felt rushed. Again, a special thank you to David Doweling and Kevin who made us feel valued as customers We found the entire staff at Ketelsen to be upbeat, helpful and very customer oriented. We would definitely recommend Ketelsen to anyone interested in buying an RV. Would give them 10 stars if that were an option. read more

Ketelsen's doesn't even deserve one star. They were great when they were a family-owned business. Now they are owned by Camping World and service is no more. I called for a service appointment for more than three weeks with no one ever answering and no call back. When I finally got someone to answer the phone, I was told they couldn't help me for a month or more because of a hail storm that happened three days earlier. I needed the hot-water heater fixed. It worked until I took it in for service last fall. When I got on the road in February, no hot water. They hadn't fixed the CO2 monitor either, which was the reason I took it in. Don't buy here if you want service. You won't get it. Employees seem very disgruntled. Hours have gone from five days a week to six with no new staff. We are looking for a place that will actually provide service. It's not Ketelsen's. Steer clear of this business. It's crashing fast. read more

Everyone was really nice when I was looking for a truck camper and they showed me some of their $40k plus Lance models which I really liked but hadn't decided which one when I found a 2014 Lance model 992 loaded with all the options mounted on a 2014 Ram 3500 crew cab dually also loaded with options and the combo was offered for a great price so I bought it. The salesman I had dealt with contacted me about coming to the big RV show where the unit I liked was on sale for just $46K. I told him about my purchase and immediately lost my new best friend. About two months later I was experiencing an electrical problem and took it in to have it looked at but they were were just way too busy to look at it. However, one of the service writers in the office was nice enough to come out and hold a flashlight for me while I checked all the fuses one more time. He was exceedingly nice. A week later I called to set an appointment to also have the furnace checked out and was put on hold for 45 minutes so I hung up and called again and made the appointment. About 30 minutes later I received a call back from the person who had put me on hold, no apology, no explanation, nothing. I took the unit in and came face to face with about the unhappiest woman I've ever met and without looking up at me asked "what can I do for you?" and I knew immediately who had taken my first call. I doubt if that poor soul has ever smiled. Why any company would ever let someone with a total lack of social skills be the first point of contact with a new customer I will never understand. I asked if they could store the camper inside because it was freezing outside and her immediate reply was, "we don't have any room to store it inside". I asked them how they expected me to leave it there not being winterized and the only answer I got was a dull stare. I could have placed a small electric heater in the unit but I didn't ask because by that time I'd gotten the feeling I was interrupting their day but, ever the optimist, while I was there I went ahead and made another appointment for much later hoping for some warm weather. On the way home I felt it would be quite rude and inconsiderate of me to waste any more of their valuable time, my time apparently having no value at all. After a couple of days of rookie trial and error trouble shooting I found the problems and corrected them myself. I'd bet any one of their service techs could have fixed the problems in less than 20 minutes because that's about how long it took me once the problems were found. So, with all that being said, I'll never bother them again. I worked in customer service for 30 years and I always put the customer first because the customer was the only reason I had my job, CUSTOMER SERVICE, very simple to understand. If you deal with them that's your choice and I wish you luck and hope you enjoy it and have a great experience. I gave them one star only because I didn't see a lower choice. If I'd just made it past that first point of contact, this review might have been very different. Goodbye Kettleson and good riddance. read more

This review is for their service department. This is not my first visit. Each visit has been poor customer service. I will not be going back to Ketelsen. Called to get an appointment for service and needed to wait 3 weeks. That is fine. Drop my camper off Thursday morning of my appt, they say at the latest it will be ready the following Wednesday. Almost a week. That is fine. But they would call to give me an update. No call. I call several times Wednesday to see if it is ready before I make the 45 min drive. No answer. I leave several messages. No call. Finally in the afternoon I head down to pick up. I get there and they haven't even touched it! And really didn't care...just said "well a guy called in sick" and James Finn said this is another service reps order. But James Finn is the man I talked to once there and went over all that needed to be done. I asked why no one called to give me an update. "We are busy" well, so am I and I have a trip in a day and don't have time to deal with this poor service. read more