MAJOR WARNING regarding Holman Motors located in Batavia, Ohio…read more I bought my previous Ram 1500 from here as well as my current vehicle, a 2018 GMC Sierra 3500 Denali. I absolutely loved my sales guy, Eddie, and I have only positive things to say about him and the sales side. I am incredibly bummed that I have to find a new salesperson because of this. However, after the recent service experience that I've had, I WILL NEVER do business at Holman's in any capacity EVER AGAIN. Their final words to me were, "I've run it up the chain of command, and their suggestion is to take your future business elsewhere." In November, my truck was just at 100,000 miles, and a "pigtail" / fuel injector harness went bad. I've always trusted Holman's mechanics fully to advise me, as this is not my area of expertise. The service advisor and their manager, that I was working with, tried to convince me to spend $6,000 or $8,000 to replace all of the fuel injectors and wiring harnesses / pigtails. I did a lot of research and talked to a ton of people, who ALL said that this does not sound right. I advised Holmans to repair the single pigtail / wiring harness and to retest fuel injector #5 after replacement, which they told me was bad and testing out of spec. After speaking to a trusted friend and mechanic, I advised Holmans to replace the 1 pigtail and that I would pick my truck up. I picked my truck up, and it sat in my driveway for a week and a half because I was afraid to drive it. I reached back out to my trusted mechanic friend who advised me to bring it to his shop in Goshen. An employee of his was very through in documenting the work that Holman performed, and that I paid $700 to have completed. IT LOOKED LIKE A BACK YARD MECHANIC HAD COMPELTED THESE REPAIRS FOR $100 OR SOMETHING. Furthermore, the repairs completed left a fried area of the pigtail that they didn't even cut back far enough and replace. Go ahead, take a look at the pictures and what I paid $700 for. It's abysmal! I called the Service Manager, Chris, and explained the situation. By the time he called me back, my step father had just passed away and I was not in the right mind to deal with it. He also told me, "I'm so sorry. Take as much time as you need and get back to me." Roughly a month or so later, I found some extra time in my schedule and walked into the Holman Service department and asked for Chris. He was busy, so I waited for him to free up. Chris stated that I "ghosted" them and refused to address any of the issues. I ended up having to get a little shitty with him, because he thought he could just talked down to me and blame this problem on me! I stood on the fact that they lied to me in a deceiving attempt to do massive and unnecessary repairs. He stood on the fact that I didn't bring the truck back to them to be fixed.... HOW COULD I DO THAT WHEN THEY MISLEAD ME AND I NO LONGER TRUSTED THEM to complete this repair?! I wanted to talk through this and get it resolved. Again, I tried to call Chris a couple of times but never got an answer. This morning I called in and the person who answered the phone transferred me to a Monica. I explained a brief synopsis of the issues and asked if they could over several free oil changes to remedy the issue. It seemed like a logical solution. I'd never had issues with them changing my oil, other than leaving it a mess and it getting all over my driveway every time afterwards. I explained to Monica that I live my sales guy there and prefer to do business at the dealerships close to my housese. I stated rhat i was open to shopping around other dealerships, but I wanted to give them the opportunity to fix their mistake before i did thag or wrote any reviews. Monica said again that she would "take this information and run it up the chain," and that, "it would probably take several hours to get a solution." In approximately 30 minutes, they reveled their true colors. If their mechanics do shoddy work, they don't stand behind it and blame it on the customer.

Holman RV does not schedule repairs or service like other companies. My RV sat in their lot with…read morethe front blinds open for 15 days before they would even look at it. I called, I texted, and finally hand delivered a written letter to the general service manager. He never called, emailed or texted to address my concerns. In the end....they found a broken fan blade in my air conditioner and I paid $785.94 to have it replaced. According to AI... Coleman replacement condenser fan blades (like the 6733‑3221) retail for about $30-$40. Labor for rooftop RV A/C work typically adds $75-$250, depending on access difficulty (RV rooftops often push labor toward the higher end). My opinion is that Holman's way of doing business is frustrating for the customer. If I have an appointment for an agreed upon day...my rv should not sit for 15 days in a parking lot waiting...waiting...waiting.....If I have to hand deliver a letter to the general service manager to get action...why would I ever come back as a customer again. The lack of follow up by the general service manager is unfortunate. Find another dealership...and save yourself time and frustration.

Corey did a great job installing my new motor and a new steering cable. He navigated through some…read morechallenges, and was not satisfied until everything ran well. Thanks Corey!

Great job fast and very reasonable price knew there job made it look easy and helped any way they…read morecan and the lady on them phone awesome

I called via AAA and had the best experience. Usually it is very intimidating getting car help as a…read morewoman. Darryn was extremely helpful and honest with me about what services I need!!!

I used Maness to remove a vehicle from my property he has since been back to bring gravel for my…read moredriveway and work on my tree equipment I highly recommend him for someone to help you in business

From the owner: 15 years Experience Heavy Duty Diesel, Automotive, Heavy Equipment, Trailer, Construction and Ag…read moreMechanic. Experience with Dump Trucks, Tractor/ Trailers, Skid Steers, Excavators, Dozers, Loaders, Grinders, Tractors, Backhoes, Mowers, Atvs, UTVs, SXS, cars, trucks, motorcycles, and more. Cat, Cummins, Detroit, Powerstroke, Duramax, Kubota, Mercedes Diesel etc. Repair Shop with Towing Available or Mobile Repair with Service Truck. Engine/ Transmission Diagnostics/ Replacement/ Rebuilds, Electrical, Oil and Lube, Steering, Suspension, Brakes, Air Brakes, Hydraulics, Body, Welding, Fabrication, Air Conditioning, etc. Guaranteed Results.

My dump truck blew a fan belt just as I approached a service station. I phone RBI on a Saturday…read moreevening and the promptly came and towed my truck to a truck repair center. Very professional and courteous.

This company towed my semi truck from Interstate 71 and damaged it worse than what it was. I was…read moretowed for a coolant leak and they busted my oil pan while towing it then placed the blame on me. We are a small company out of shelbyville,tn and only have 12 trucks so of course any extra repairs hurts us. We spoke to the owner "Ray" or so he says he was and this guy was very rude and cussed at us and told us to get lost. We are taking this to court but in the mean time DO NOT USE THIS COMPANY..

Have serviced my GMC Terrain here for the last year+. Inspections are always complete, and they…read morehave the technology and diagnostics that rival the dealerships. Always get a fair deal....without the dealership hassle.

Kirby's Auto Repair has worked on my classic British car numerous times and it's always a fantastic…read moreexperience. I am so impressed with the team expertise and the careful repairs they make on my old classic. I can relax that my car will be well taken care of and pampered. I also get a royal treatment with rides to and from the shop. Thanks for keeping my classic on the road! I am very happy to have found this great shop and highly recommend!