Dana of Mercury Insurance helps us to get our home insurance. He has been doing an excellent job for us. Bill and Tina read more

Incredibly unprofessional organization. My mother's insurance policy was non-renewed when her carrier decided not to provide homeowners insurance in California. An agent assured her they were working on replacing her homeowners policy. He left and everyone else dropped the ball. Then, when we tried to get them working on it, all Tricia would do is talk about how it was the other guy's fault. Eventually, they refused to either answer the phone or send over the policy so we could get quotes elsewhere. Very unprofessional organization. Seems like there is no management whatsoever. The MIA manager never returned our calls. read more

I've been with Campus Insurance for over 15 years but their customer service is now pathetic. It's not their fault that Liberty Mutual isn't renewing Ca home insurance policies but it been nearly two weeks since I asked for them for quotes for other insurance companies. I followed up my email asking for an update and still nothing. No point in having a "contact us" email on their site if they aren't responding to emails now. I'm done with them now as a broker/agent. read more

Do not ever use campus insurance. They canceled my insurance on the day that it expired. And then said I owe them 68 bucks but could not tell me why. And they tried to go up $2,000 on my policy, that's why I no longer have them after 8 years. Terrible customer service. Joe is the worst. I think he is stupid and retarded. read more

I've been a GEICO customer for 20+ years and they've changed their business model so it's impossible to speak to an actual person anymore. Rudy was great! He was knowledgeable and patient, explained different aspects of the policy options, spent extra time looking for discounts for me, and in the end, I came out with a great quote. read more

I have been with Campus for years. Recently Rachel helped me a situation and exceeded my expectation! I couldn't be happier with with her honesty and service read more

I came new the Bay Area from Canada and had a hard time getting an auto insurance because most companies does things online and because I have a Canadian driver license I could not finalize any online application and was not able to talk to someone over the phone to explain the situation because the automated phone service will just punt me back to get a quote online. I found Campus Insurance Service and Rachel Flores provided me with an amazing customer service. She helped me get the right kind of insurance and explained how everything works in details. I highly recommend Campus Insurance and especially Rachel. read more

Well deserved 5 stars for Rudy! Rudy was very communicative and reliable. I called in for a quick quote, and Rudy helped me right away, with very detailed quote. He communicated with me through both phone and emails, and he was very patient. After I confirmed the purchase, he took care of everything for me, and the process went smoothly. I am fully satisfied with Rudy's friendly and reliable service, and of course I would recommend Campus Insurance Service! read more

Rachel at Campus Insurance is wonderful. I am going through a messy divorce with lots of balls in the air at the moment. My "wasband" was trying to get me to pay for a policy I did not need. Rachel went over the policy, was very patience explaining things and very compassionate to my situation. Thank you Rachel! read more

Another 5 stars for Dana Smart. He's super quick to respond to emails and calls and makes the process pretty seemless. (One of the reasons I've actually stayed with mercury) Way to go Dana! Thanks for your help over the years. read more

I can't speak on anyone else, but if you can get Dana Smart as your agent Campus Insurance deserves 10 stars. Dana is quick to respond to your emails or calls, answers all your questions, and is extremely flexible and accommodates to your needs. Getting our homeowners insurance was by far the easiest part of the process as a new homeowner and I'd attribute most of that to Dana. Don't know how Campus Insurance compares prices wise to other companies, but as long as Dana keeps the process this stress free and easy I don't see why I'd ever change. read more

Ever since Juli retired, I have been having an impossible time getting decent service. When my ex and I split up, I went down there to have my own account for my car. The agent just kept putting me in for the most expensive options without asking me. When I would ask for an explanation, he acted like I was wasting his time. He promised to put his card in my packet and never did, so I do not know his name. Fast forward two years to 2020. I was looking to buy a second car and was given a quote. A few months later I bought the car. Turns out the quote was wrong. I was told that was because there was a price increase. Fair enough, except the state would not approve one that was more than three times what I was originally quoted. The woman on the phone acted like I was an idiot for pointing that out. When it came time to renew the policy, I reviewed what was sent to me. The annual mileage allowed on the new car was only 749 miles! I called and inquired about this. The same woman as before picked up the phone and acted like I was being unreasonable for even inquiring as to why this was so. After struggling to get a word in, I explained to her the annual mileage on the two cars should be the same as I alternate between the two. She said she would make the adjustment. I got a refund check for over payment of the policy. A few days later I received the updated policy. Annual mileage for the old car: just over 8,000 miles and annual mileage for the new car: just over 4,000 miles. That is nowhere near equal. Apparently, having the new car parked in the garage for all but a few days of the year is more expensive than using both cars equally. I called again and asked to speak to my agent. That same young women told me I don't have an assigned agent and that she would be helping me. I explained to her about calling to have my mileage adjusted before and asked her if 8,000 equals 4,000. Instead of dealing with my problem, she looked up my account and told me I had called previously to adjust the mileage on the two cars. I told her that was not what I asked. She asked me what the question was. I repeated it and got a sheepish, "No." I told her I wanted to speak to someone in charge. I was immediately dumped into someone named Eric's voicemail without warning. I asked for a call back in my message. Here it is, six days later and no call back. I will be moving my business elsewhere. This is not how you treat customers you want to keep. And I have been a client of Campus for over 20 years. read more

Dana Smart is great to work with for all of your insurance needs. Dana is always available to talk & responds to emails within minutes. He's experienced & knowledgeable in all types of insurance and hands down is always on top of things. If you're looking for a great insurance agent who knows how to get things done while saving you money, don't waste your time anywhere else. read more

I called for a quote on Friday 5/3/2019. Was told that all the agents were on the phone and would call me back. No return call. Today, 5/6 I called again. Was told that agents were at lunch and would call me back. This time, I get a return call and am told that they don't want to give me a quote at all. Reason? I had insurance with them 20 years ago and let it lapse. Really! Unbelievable! read more

Worst customer service ever. Very slow response. If I had seen all the reviews earlier, I could have chosen other people's home insurance. For new homebuyers, don't choose Safeco home insurance and go to some other insurance companies. read more

No customer service. The service is substandard and unsatisfactory. Getting worse by the day and everyday. It was great 20 yrs ago. Oh boy what it comes down to..ZERO star. Plus Mercury Insurance...that is another fock-up company. Because I dont' want to bother and get info on U-45A "DESIGNATED PERSON(S) COVERAGE EXCLUSION" for my mom's grandson. My mom lives with me. The grandson does not live with my mom for one and is not a dependent of my mom. They purposely use this to cancel people's policy. They want to fill out 5 pages of paper work, including I.D. SS# and much bullshit of a 13 years old boy. That is focking up. Yeah and they cancel the policy 30 days ago without notification by mail. Anyway...they returned the premium and I found out it was canceled 30 days ago...I fed-up with Campus (a 25 yrs customer) and Mercury Auto Insurance. I went on to GEIGO...oh my GOD... it is GOD's insurance. So easy. I opted for "Digital Delivery of Documents (make sure you do this)"...thus you are able to acquire insurance "NOW" or "at this second". All are digital signed with ease...the premium for Benz and Toyota for two people Mercury charges me $895. GEICO with the same cover is $387...thank you Campus and Mercury...for return my premium...I made $508 after i signed up with GEICO... https://www.geico.com/auto-insurance/ Thank you, thank you and thank you. P.S. There is Chinese saying..."The frog does not know the world till the frog leaps out of its living-shit-hole (The Matrix)". Uhhhaaa... Was I the frog? No. I AM (that I AM). P.S. Don't say I am God, I never say it. Uhhhaaa. read more

Rudy has always been a trusted partner, with reliable service. I would highly recommend him and Campus Insurance Service.

Sales representative Dana Smart is amazing! Gracious, fast, efficient and knowledgeable. Thank you for the excellent customer service and care. Best regards, Andrea. M read more

This evening, I chose to change my auto policy to Mercury with Dana Smart of Campus Insurance. When the highly rated & well established insurance co we had been with for over a decade inexplicably increased our renewal after years of continuous decrease, and reduced the renewal amount after we called to ask about it, I did an extensive search online to check other companies. All the agents of the 6 other well known & long established companies were good to very good in their knowledge and presentation. Dana, however, is exceptionally knowledgeable, professional yet approachable, and very patient & helpful, even at the end of a long day for me as well as himself. Since I rarely take the time to write any review (this is only the third review ever) the fact that I'm writing this review is a testament to my high regard for Dana. read more

Just worked with Rachel Flores at campus insurance to purchase a policy for my vehicle. she was competent, professional, and very personable. She made the process as smooth and painless as possible. give her a call and she will treat you fairly read more

Rudy Olmos has been absolutely helpful all throughout the process - from helping me apply for an auto insurance with one agency, got denied, helping me find another one, and worked with me until I get approved. I am truly grateful for having someone like Rudy be more than willing to help me or any person for that matter. % pure customer service and % customer satisfaction! Thanks so much, Rudy Olmos! read more

Thank you Dana for helping me saved on my car insurance. Not only he is extremely patient, he also transparent on the process.

I just wanted to submit this review because of the outstanding service and professionalism I received from Campus Insurance Service but namely Dana Smart. He is knowledgeable about all things insurance and helped me navigate changing my insurance policies to meet my needs. He effectively communicated everything required of me and efficiently answered all my questions and concerns promptly. Dana provided me with multiple options that were honest and transparent. My family can't thank him enough for his professionalism and customer service with his commitment to excellence. For insurance track down Dana Smart. read more

Their customer service has gone WAY downhill. Last year I added my daughter on when she received her learners permit. When she received her actual license, I immediately reached out to Campus for a quote. I never gave them a go ahead as it was too much $. One month later, I received an insurance bill for an extra $350 for one month. (my monthly premium is less than $200.) It gets worse, I then get a renewal notice that my rates have gone up 100%. I get it that rates go up when you add kids, their response has been that my daughter automatically rolled into our insurance with new rates when she received her actual license. They say I approved it when I originally added her to the policy. Yet, I never received a quote. Never got a notice I would get an extra bill. Never was told what my new rates would be. When I asked for a quote as soon as she received her license - they never said "By the way, she's already being rolled onto your plan automatically and this is the cost." My daughter spends weekends with me, and maybe drives my car for 45 minutes a week - when she did drive. As soon as she got her license i wouldn't let her drive until I dealt with insurance. Yet, I still get this bill. Because it was never explained to me that she would automatically be added and i would be charged an extra few hundred bucks per month. Campus gets an F for communication. As MY agent, I would expect they call or email - to say your rates are changing. To clarify what's up. Let me know my new premium. When I am billed. Etc. But I got NOTHING. I guess Campus feels like they can adjust their client's rates without telling them. I'm pretty sure I can find a new insurance company that communicates better. They are taking zero responsibility for this, it's ridiculous. They can't show me anything where I approved these new rates....but they expect me to pay it. That's lousy service. read more

I was referred to this broker from a friend and I was very pleased. Rudy was very helpful, knowledgeable and responsive. I switched over my insurance same day. I would happily recommend to friends and family. read more

Worst insurance agents ever. When I tried to get myself enrolled they were very responsive. When I tried to get cancellation. I had to send two emails . Without a response from them. When I called them they didn't even explain me what happens when I cancel and how much I will be charged. The agent kept the phone intermittently and when I had more questions to ask. It was very rude. read more

Just don't do it. I used to work with Fred and he was the gold standard in Account Management and customer service. I would 100% recommend him, but he retired and sold the book. If there was going to be any change in the policy, he would call and clarify everything. Now my wife and I constantly feel like we don't know what is happening with our insurance policy. And worse yet, we have no clue what the next payment is going to look like. These guys could use a little more old school and customer visibility. Sending an 18-page notice does not mean your clients are across any changes to their policy renewal. read more

A little surprised why the overall rating for Campus Insurance is not higher. I believe they should be 5 stars. Working with Rudy I really appreciated the no-pressure review of the insurance policies (both home and car) and fast response to emails. The follow-up calls were also very courteous and also no pressure, just finding out if I still have an interest in continuing the discussion. Overall ended up increasing my current coverage, and saving some money. What more can you ask for? read more

The W O R S T. They assigned me to four different agents in 3 years. The last agent was someone I would not have purchased my policy from. As I was bounced from one agent to the next I would email or call the previous agent to ask who the new agent was but I never received a reply. Every time The auto insurance company notified me that they would renew my policy but the agent did not react to the notice he received. I though he should call the Ins company then call me. I had to do that. Campus does not anything - I mean anything. read more

I don't even care to give a review for this people.these people are so rude with their customers.they don't even pick up calls and give no response to emails.i was dealing with Maria and she gave Kemper speciality insurance and they increased my premium $20 a month for no reason after first 6 months.when I asked for reason they said adding my car to the policy was the reason.these people are fraud and they don't value their customers and mostly Kemper specialty is the worst insurance service I ever had.they even deducted money from my credit card after I called them and cancelled the policy on the last day of the term. I definitely don't recommend these people. read more

Dana Smart has been very responsive and has executed all of my needs in a timely manner. Couldn't ask for more from a customer service standpoint. Thanks Dana! Keep up the great work! read more

Awesome people to work with Dana was super awesome he knows how to treat customers very fairly Response Was fast

My previous insurance company increased my premium for about 20% for two years in a row so I wanted to try Campus Insurance Service. I called them on Dec 30 and left a message. Dana Smart called back soon and was very patient and responsive in answering my questions back and forth. Everything was done by Dec 31. Very satisfied! Thanks you! read more

I've had my policy with them for about a year. My policy was up for renewal and they raised it $100 for a 6 month period and the only explanation I was given was "rate increase". I wasn't even given a full sentence. Karina was my agent and when I emailed her for her help on canceling my policy she never answered my email and then I couldn't get ahold of her so I had to scramble and go through a big hassle with the 1-800 number for Mercury. I do NOT recommend this branch read more

I have sought auto insurance through Campus for several years. Rudy and Dana have helped me switch policies multiple times and I've only experienced the BEST customer service and great value through all of their offers. I highly recommend Rudy or Dana from this office. Great team. read more

I started with Campus Insurance in 2016 and I'll say that they've always been helpful. I made a brief switch to another insurer in November 2019 and I regretted it two weeks in. At the end of my overpriced 6 month term, I reached out to Campus Insurance and started working with Dana. Through this process, the service has been great amd they and even helped get me a discount during Shelter in Place. Very happy! read more

I worked with RUDY . he went through all detail patiently so many time back and forth and he got the best deal possible from Mercury insurance. he was so helpful, responsive , quick , sharp . I definitely recommend choose Rudy as your agent . 5 star agent ever .:) read more

I have been using Campus for all my insurance needs for about 8 years. It all about the agent....................... Leah Hardwick-Sanderson is the best. I have referred a few friends to her, and wins them as customers because she saves them $$ and is great to work with.... Give her a call! read more

I've been dealing with Campus Insurance Services for years. They have always been quick to respond to our insurance needs. And the have embraced technology to make it even easier and more efficient. Keep up the good work and big thanks to Dana and the rest of the team! read more

Dana reviewed my policy and was able to save me some money on my premium. I wasn't even shopping around. Now that's excellent customer service! read more