Moving from California to North Carolina, I was feeling a little overwhelmed with the process of purchasing auto and rental insurance, while taking care of a never-ending "to-do list." After working with Integra, the move felt much less daunting. :) The owner responded to my email immediately (even though it was Labor Day Weekend) and put me in touch with Claudia. She is fantastic... focused on meeting my needs (rather than selling me extra coverage I didn't need). Claudia was responsive, thoughtful, and knowledgeable. She's also fun and easy to talk to. Glad I chose Integra. read more

Outstanding service from this office! Leslie M not only handles our stuff but my mother's as well. Leslie is very professional and follows through with everything! We are very happy with Integra and Leslie! read more

Leslie at Integra Insurance is amazing! After other brokers couldn't help, she quickly found me the best rate and cut through all the noise. Fast, responsive, and truly on your side--highly recommend! read more

I have been with this company for over 30 years. Lindsey Magana was my agent. I have never made a claim. And now they threatened to cancel my homeowners policy on my cabin ( due in December), and my home (paid through April). I have met EVERY DETAIL that they required and they still sent me a "non-renewal" notice. So I have contacted Annie at Wallis and Wallis and she got me the same coverage for much less money. I will never do business with this company again. There is NO customer loyalty and support. Do yourself a favor and go with another company. read more

It's my first month with Integra. So far so good. Fast response, all information I needed.

I have been with Integra for about 23 years now. The staff have taken care of all of my insurance needs, including auto, home, and umbrella. I am always treated with respect and as though I am part of the family. Sadly, I am moving to Florida and will no longer be able to use their services. It's a very sad day because they are the best. read more

Spoke to Alicia about getting a business insurance quote. She emailed me a link to provide information which was submitted the same day as her email. Thirteen days later, no response has been received. If this company ignores someone attempting to get an insurance quote what will be the response if a business needs to file a claim? read more

I've got a lot of insurance. Too much to be honest. Please don't confuse this Integra office review with the employee benefits office. While I employ both as my insurance brokers, the client support is handled differently. I've used this Los Gatos office's services for many lines of coverage for both personal and commercial. This Integra did a wonderful job supporting me as I grew as an individual. They handled my multiple cars, a few properties, jewelry, workers comp, general liability, a rental property and etc. To be brutality honest, leaving this yelp review at 3 stars is fair but hurts me. Dependent upon the first letter of your last name will associate you to a service advisor. I've had "hit or miss" interactions with my two account managers. Most recently, a "back up" account manager helped me out in the absence of my assigned AM. She extended the time and care to produce a detailed report addressing my request. I love having someone as a broker who "deals with" the insurance agencies, but frankly, I've seen the level of support diminish over the years. It is for this reason that I share my experience. Specifically, we had an issue with one car's insurance dealing with a Mercury rep who was very rude (not just from our POV but also from Lexus Stevens creek). I asked for our contact to follow up and handle the issue - was never resolved nor addressed with us, the clients. I asked my wife whether or not our broker contacted her, and she honestly did not know. Enough said right? I recently purchased an exotic car. I asked my broker to compare her best quote to a quote I received from State Farm - sharing with her the PDFs. Her response was "make sure to compare apples to apples" and make a decision that's "best for me and my family". I sent integra's best offer to State Farm and received a detailed breakdown comparison line item compared to line item. This is the level of service I expect from a broker. I then before 4pm requested a cancellation of existing insurance and only received a response the following day due to my Integra contact at the other office following up with them. I asked specific details (eg exactly when I would receive my refund check and the exact amount) and received responses which never actually addressed my very specific questions Bottom line: great to have a broker to deal with insurance issues. Just wish I had a company that takes initiative versus needs babysitting. In anticipation to Ryan responding to this yelp review: this is honest feedback. Please accept as a humble client's honest feedback who has been with you since 2009 who wishes the best for you and your company. Please don't cancel my landlord policy, nor workers comp and general liability insurance I still have with you ;) read more

This review is for Claudia Rimes. Claudia has served our insurance needs since 2009. She is always professional and efficient. She is an excellent resource for prompt advice and guidance. I highly recommend Claudia Rimes if you're looking for spot-on personal service. read more

I'm really glad that I found Integra through Yelp. After shopping around on rates for RV insurance a call with Kristin at Integra found us a great rate. read more

I found Integra through a search here on Yelp. To be honest, the 5 star reviews made me a little skeptical, but through the process they gave me no reason to dispute it. Claudia Rimes helped me set up home insurance through Mercury for our new home purchase then saved me about $400 a year by switching my car insurance over from Geico as well. She was helpful, responsive, insightful, and patient (when I needed several different quotes over the course of a couple weeks). I should disclose that they are pretty serious about monitoring Yelp and solicit reviews at the end of the process. That's not necessarily a bad thing; it helped them get my sale, after all. It's just worth noting. Anyway, all that aside, Claudia and the Integra team earned this 5 star review! read more

I figured it was time for an update as I just bought a new vehicle and wanted to reevaluate my coverage/policy limits. I am still 100% content with the service I've been receiving and will continue to be loyal customer for years to come. read more

My agent, Megan, is the BEST most reliable and expert insurance gal I've EVER had! She is very knowledgable, with a no nonsense efficiency. I don't know what my family would do without her. Thanks. Megan!! Jeannie and Family!!!! read more

I got the pleasure of working with Sue Metcalfe a few months ago when our company needed updated certificates of insurance. Sue was not only prompt with our request, but a true pleasure to work with. We have to deal with multiple insurance companies and many times we have to keep requesting what we need. It was so nice to send an email and have our request met within minutes. Thank you Sue and Integra Insurance for your exceptional service. read more

I've been a client of Integra Ins. for many years for both auto and home. I am currently dealing w/a home insurance issue (water damage due to a broken, leaky dishwasher). With water damage, it's all about getting things done quickly. Claudia Rimes and Peggy Reid have been all over it and are a joy to work with. If anything, I've been the slow one. I love Integra's customer first service and I can count on them to come through for me every time! I highly recommend Integra for your insurance services. Jim Mac read more

Used them for a commercial insurance policy. Very friendly and responsive and got me a great rate. Happy to recommend!

Ryan provided outstanding customer service. He contacted me within 5 minutes of my reaching out and gave me the information I needed. He was not able to provide me with the insurance coverage I needed; not his fault, an issue with living in a potential wildfire area, but he gave me advise on how best to proceed. I am very grateful for his help. read more

I have been a client for 48 years. Yes, the name of the agency has changed but not the people. They have handled rental, home and auto insurance on multiple transactions over they years. Started with Lon Fenchel in 1970 and now his son Ryan runs the agency. I was in a bit of a bind recently and they stepped up and went the extra mile on my behalf. I cannot recommend them enough. read more

I have had outstanding service for years from Integra, including competitive pricing and personal responsiveness. My agent in particular, Megan Collins, has been a gem. read more

I've been with Integra for decades. I like the idea they are an independent agent representing multiple insurance carriers. In this way, they are able to do comparisons on price, service and general interaction with the insurance companies on my behalf. My agent, Claudia Rimes, is great! Whether by phone, email or in person, Claudia is caring, listens well, asks great clarifying questions and then goes and gets exactly what I need for coverage. I have multiple properties and automobiles in different states and Claudia has made sure my coverage has been constructed correctly to make sure there are "no gaps". Definitely a fist class agent in a top drawer agency! read more

This is a review for Claudia at Integra. I chose Integra based on the Yelp reviews- and am so glad I did!! Claudia worked hard to get me a great rate on my new home. When there were floods in January, she even called to see how I was doing! Her communications have always been prompt and easy to understand. She took time to explain everything to me and has been extremely helpful. I will only be coming back to Claudia for my insurance needs from now on!!! =D read more

I have been with Integra for years for my home & auto insurance. Claudia is the best agent I have ever had the pleasure to work with. She is very knowledgeable and will help you with your best options upfront. I appreciate her attentiveness when questions arise or emergency situations happen. Having an honest and reliable agent is imperative and Claudia is the definition of that! read more

Ryan Fenchel and his team at Integra really DO take customer service to the next level. Yesterday I was in need of some immediate guidance for insurance on a rental property. My broker of several years was on vacation and I needed a greater level of expertise than her staff could provide me. Therefore, I reached out to Ryan whom I have more recently become acquainted with. Ryan immediately responded and put me in direct communication with Megan Collins on his staff. An hour later I was in Integra's office talking with Megan. She listened to my situation, clearly defined each option, and gave me sound and expert advice. Megan even drove to the property with me to make an assessment of its condition and provided me with input on how an actual insurance inspector would view the property. Now that is going above and beyond, and I am not even a client of theirs - yet! Thanks Ryan and Megan. You two were a tremendous help. read more

I have used Integra for my homeowners policy the last few years and just moved over my car insurance, because I've been so pleased with their service. Megan is the agent I was referred to and she is a great resource; always very responsive, thorough and detailed. It's comforting knowing she is a phone call away if anything were to happen. read more

This is my second yelp review for my auto insurance company. These folks are faster than fast in answering questions giving accurate information, and quality care. read more

We just moved to California and had to change carriers because our old company doesn't do business here. After we had a false start with another company, Claudia did a great job of getting us the coverage we need! read more

Integra Insurance Services has been my insurance company for all my needs for many many years, and before that, my father's . If he was happy, then I knew it would be the right company for me. I have worked with Claudia Rimes for about 5 years and I can always count on her to service my account in the most professional and dependable manner. Claudia has a wonderful, pleasant personality, is great at customer service, and follows through with every detail, always getting me the most competitive pricing, if and when times and circumstances change. Claims: are always taken care of promptly and in the client's favor. Definitely a rewarding experience working with Claudia, and Integra Insurance Services. read more

My wife and I were looking to change our car insurance company and one of the first companies we saw was Integra. I am very glad we chose Integra, Claudia, our agent was extremely nice and got us a fantastic deal outright which saved us quite a bit. On top of that when we purchased a second vehicle she aided us in adding it to our existing plan with no headaches and it was smooth as butter. Claudia excelled at communicating exactly what was necessary and extremely patient and helpful. If you are looking for a group with integrity, knowledge and ability then look no further. read more

My "personal" insurance agent Bobbie Clapp with Integra is one of the best. She handles my complex policy summary which include homeowners, automobile, earthquake, umbrella and liability policy. She is always one step ahead of me an anticipating my needs. My claims have always been processed in a timely many with little effort on my part and paid in their entirety. Further she is a pleasure to work with. read more

My parents have been customers of Integra since the 1970s, and they've been my insurance agent since the 80s. They are the most reliable business I've ever worked with - I've been consistently pleased with my service at every point along the way. Always responsive, always trustworthy. They always give me a straight answer, and I never have felt I'm being "sold" something. I'm so grateful to be their client! read more

All of my insurance (home, auto, umbrella) has been with Integra since 1997. It is no accident. I've found Integra to be superb in: 1. Its service level, offering solid recommendations on both cost-effective and high service level insurance products, and 2. Being proactive in assisting with changes in insurance policies and modifications to support my personal situation and needs as they evolve Megan Collins is my primary agent. She works efficiently on both email and by phone, always a pleasure to deal with. The office backs her up if she's away on vacation. Bottom line: if you are in the market for insurance, you owe it to yourself to contact Integra. read more

After being ignored by past broker, I decided to look for other options on Yelp. I had contacted several companies (some did not even got back to me) and chose Integra. Claudia Rimes was on top of the quotes and paperwork. She was patient with explaining options, reviewing coverage, etc. I was able to finish and close all the paperwork before the renewal due date. I am looking to move all my insurance needs to Integra and I am hoping this is going to be company which will be responsive and look for my interests and needs well. read more

My father had used Integra for as long as I can remember. I think I am on year 16 of using Integra myself. Thankfully, they handle all the not-so-fun aspect of insurance for me. Its quite simple. I ask questions and I get immediate responses with all options and no pressure. Couldn't be easier actually. I work with Claudia and she has been a big help over the years, as I expanded my responsibilities. Recently, I have had to add a a few policies and include new people into them, which could have been quite complicated. Claudia was able to give me every option possible with all the calculations already done. This was a huge help to me. Thanks Claudia! read more

Both my sister and I have been with Megan for over 15 years. She has always offered great customer service, and responds quickly and completely to any of my questions. read more